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About Pulseway

Pulseway offers an award-winning complete IT management solution, including remote monitoring, management, automation, and reporting.

Learn more about Pulseway

Pros:

Our users never complain that our anti-virus software is causing their systems to slowdown or become un-useable. Oh and the Pulseway mobile app is revolutionary.

Cons:

Some missing features when we started to use but it has evolved a lot.

Pulseway ratings

Average score

Ease of Use
4.7
Customer Service
4.7
Features
4.5
Value for Money
4.7

Likelihood to recommend

9.0/ 10

Pulseway has an overall rating of 4.7 out 5 stars based on 306 user reviews on Capterra.

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Filter reviews (306)

John
John
Systems Engineer in US
Verified LinkedIn User
Construction Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Feature-Rich, Easy to Use, and Very Innovative!!

5.0 4 years ago

Comments: The Pulseway Team will work hard with you to get you up and running, the agent is light, deployment is straightforward and easy. Virtually all the tools you might need are there. It has both a dashboard application that runs locally as well as a Web Interface. Remote access and control are good. The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource.
Overall for the price, Pulseway is an exceptional value.

Pros:

What I like about Pulseway is that it is easy to use. When you open the console and go to a machine, you can plainly see all the options available to push software, execute DOS or PowerShell commands, send a message to the user, remotely control the PC, scope its hardware, check what software is installed. Its all there, easy to get to and easy to control. Also, Pulseway offers Webroot as a AntiMalware option. Webroot is light and fast and does the job. Our users never complain that our anti-virus software is causing their systems to slowdown or become un-useable. Oh and the Pulseway mobile app is revolutionary!

Cons:

One feature that we have some issues with is the is integration between Pulseway and Webroot. When it works it works great, but here and there on a few systems the PC, Pulseway, and Webroot don't agree as to whether Webroot is installed or not. The fix to this is to do a comprehensive manual cleanup/uninstall and try again. Tech support could be more responsive. I miss the old days when you could call and get help for almost any product, but that's not the norm anymore. Once you get hooked up with a Pulseway technician, they will work with you to resolve your issue.

Adrian
IT Manager in Ireland
Automotive, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Powerful and Mobile friendly

5.0 5 months ago

Comments: I am very happy with Pulseway, it's easy to use & very powerful. Whether I am in the office on my laptop, or on the road with my mobile phone, I know Pulseway will keep me informed of any serious errors and alerts. I can diagnose problems on the fly with Pulseway, I can remedy problems using Pulseway, and I have a number of Automations setup with help with my daily tasks. I'm so pleased with Pulseway, I have begun overhauling my software stack to include additional products from the Pulseway family (eg I've migrated from Veeam/Backup Exec to Unitrends Appliances. I've migrated from Sophos, to Datto EDR/AV. I've rolled out Bullphish for our staff. etc). Having a single single vendor with a large ecosystem of very solid products is great. I really enjoy how all of the Pulseway products

Pros:

I like how Pulseway is constantly being developed with new features and improvements. Every product update brings something new to the platform, which is great to see.

Cons:

I would like to see more product documentation, and downloadable examples of Pulseway automations/scripts.

Brett
Network Admin in Australia
Wholesale, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Zetco Valves

3.0 5 months ago

Comments: Pulseway is a reliable remote monitoring tool that simplifies IT management. Its real-time alerts and user-friendly interface are great, though there is room for improvement in performance speed. Overall, it’s a solid choice for IT professionals.

Pros:

Pulseway is an exceptional remote monitoring and management tool. Its intuitive interface and real-time alerts make managing IT infrastructure a breeze. The mobile app is particularly impressive, allowing me to monitor and control systems on the go. Highly recommend it for any IT professional!

Cons:

Pulseway is a decent remote monitoring tool, but it can be a bit slow at times. The mobile app, while useful, occasionally crashes, which can be frustrating. Overall, it gets the job done but could use some improvements.

Adam
Help Desk Manager in US
Banking, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

No better company than Pulseway

5.0 6 months ago

Comments: My experience with Pulseway has been nothing less than awesome! The team at Pulseway has been quick and helpful if we do experience an issue. I feel the Pulseway team understands the importance their role plays in the daily success.

Pros:

We currently use PSA, RMM, and IT Glue through Pulseway. The most helpful feature is that all three applications integrate into each other, Azure and on-prem Active Directory. These products are easy to use and navigate once everything has been set up. We use all three of these systems daily, and the RMM mobile application helps us keep tabs on the systems when we are not in the office. The few times we've had to reach out to support, we received fast and helpful responses and solutions usually within a day.

Cons:

It's tough to identify a downside of Pulseway. If I had to be picky, it would be that we cannot do everything in the mobile application that we can do with the web version of RMM. I understand it's tougher to fit all those features into the mobile application but if I HAD to choose something to make better.

Jean-Louis
Senior Technician in South Africa
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Wonderfull cost friendly management engine

5.0 5 months ago

Comments: I enjoy every aspect of Pulseway so far, the reporting works seamlessly

Pros:

All in one mangement engine, with sophisticated tools and templates. Account managers are quick to repond and are always helpful.

Cons:

Some key touches can be added a bit quicker I think especially based on request for changes, some are flagged as urgent and confirmed by multiple users, however the change never seems to be implemented, either due to lack of functionality or the urgency is undervalued.

MMSOFT Design Response

2 months ago

Hey Jean-Louis, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform! We hear you on your requests and working towards the platform. Thanks, The Pulseway Team

Richard
Support Engineer in Netherlands
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best RMM for small MSP's

5.0 6 months ago

Comments: For a small MSP like me it offers everything i need to monitor and remotely support the systems i manage. The mobile app is definitly a huge factor. Also my account manager is regularly in touch which is nice (this was not alwas the case). The lack of integrations will make it more difficultto manage if the amount of systems grow but then again pricing is very fair, and did i mention they have a mobile app to manage your systems?

Pros:

Pulseway makes it possible for me to monitor systems on the go. With the app I can preform most of the basic troubleshooting steps, even remote into the system. With the 3PP add-on i can update the OS and 3PP apps. For a small MSP like me its more then sufficient. I have tried Datto this year but renewed my contract with Pulseway in end.

Cons:

You have less posibilities then a solution like Datto and support is not always as good as it should be. I also use Pulseway PSA which is a great tool but there are not a lot of 3rd party vendors that have integrations with Pulseway. Also the need for having a contract for everything is a bit annoying. I get it for backup, PSA and RMM but when i want to get a couple of SAT licenses contracts are a bit of a hassle.

Raul
IT Manager in Spain
Higher Education Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Many promise it, only pulseway gets it

5.0 5 months ago

Comments: I have been relying on Pulseway to manage my 400 devices, and it works great. Plus they never stop releasing new features.

Pros:

It works in Windows and Mac "several promise to do it but just Pulseway do it fine". Give me the chance to connect and launch admin commands. Is a perfect solution for an environment like ours.

Cons:

The invoices and payment process must be improved.

MMSOFT Design Response

2 months ago

Hey Raul, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform. We hear you about the billing and we are working to enhance it. Thanks, The Pulseway Team

Eric
Head of IT in US
Accounting Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

MSP drone to Stand alone Head of IT

4.0 6 months ago

Comments: [sensitive content hidden] has been great, she has been very helpful with understanding how to do certain things inside of the RMM, and i'm sure i'm not using it to it's full potential but i'm sure i'll get there eventually. Using the software is nice, the interface could be a bit better but it's usable and gets the job done.

Pros:

I love that Pulseway is mobile first in design. I have used other RMM's like n-able (formally solarwinds) and their interface left a lot to be desired. I can be at home and monitoring my network from my phone instead of being at my computer.

Cons:

It seems Documentation is lacking. While other RMM's have step by step tutorials hosted on their sites or youtube, trying to find information on how to do various things is lacking. My Support person [sensitive content hidden] is amazing, but I am the type of IT person who likes to dive into the deep end when it comes to learning software and tools that I have at my disposal, so I hate having to send her emails on how to do stuff, and when I have to send her a question she is nothing but helpful in this. The other thing I don't like is the up selling of other services offered by Pulseway\Kasaya, Let me know about it and let me decide if it's something i'm willing to bring to the partners attention, but that's not something that's inheritant to pulseway.

Rick
Owner in US
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

TSG Review 08-01-2024

5.0 6 months ago

Comments: I have been very pleased with my experience with Pulseway, Each of the reps in charge of my account have been top notch and have gone out of their way to be friendly and very helpful and Especially Ross who has made every effort to understand the needs of my company and how a one man operation needs to do business.

Pros:

The ability to easily keep track of all of my customers computers and get alerts when there is a problem so I can be proactive in their support as well as Remote Desktop Access which works pretty good for both Windows and MacOS machines.

Cons:

They don't yet have support for Linux Remote Desktop and that is really needed.

MMSOFT Design Response

6 months ago

Hey Rick, Thanks for this awesome review. Really glad that you have been enjoying Pulseway thus far and super thankful for the feedback, which we will definitely take into consideration!

David
David
IT Assistant in UK
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Fairly OK mid-range solution

4.0 2 years ago

Comments: It worked well for a time, however we did switch to an alternate product.

Pros:

Very friendly GUI, easy to learn and to instruct others.

Cons:

Lacks a lot of features present in other RMM solutions, pricing is fairly steep too when considering this.

Matteo
Sysadmin in Italy
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Powerful RMM Solution

4.0 5 months ago

Comments: It removed a lot of work from my team, especially with patch management and automation workflows.

Pros:

Very effortless management of the managed systems. Many different interesting and powerful features such as automations. The mobile app is very nice. It is frequently updated with new features.

Cons:

Should be better integrated with linux systems. I would love to see patch management for linux.

Egil
IT manager in Iceland
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great Product

5.0 4 months ago

Comments: I work for a small company with less then 50 endpoints, automation and scripting has made a great impact on our environment monitoring is also very reliable. All in all we are very happy with Pulseway

Pros:

Nice automation and scripting features. The mobile app is also very good, Account manager is very active making sure everything is as it should be and offering solutions.

Cons:

Remote desktop is ok , but could be faster

MMSOFT Design Response

2 months ago

Hey Egil, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform! Thanks, The Pulseway Team

Glenn
Director in Australia
Computer Networking, Self Employed
Used the Software for: 2+ years
Reviewer Source

Pulseway Pros and Cons

5.0 6 months ago

Comments: Very good, support and training is exceptional.

Pros:

Functionality is the main reason, it just does what I need it to do. Relatively easy to configure and maintain.

Cons:

A little costly, be good if some modules could be removed, ie many server related modules are not needed with the growing use of cloud apps.

KJ
Owner in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Helped me to help my customers better.

4.0 6 months ago

Comments: The cost is very competitive. They are very helpful. They have a large menu of ala cart style product offerings.

Pros:

The automation of many routine tasks. The many integrations all in a single pane of glass. They also have a very active continuous improvement release schedule.

Cons:

Endpoint protection is not integrated. They should add Endpoint protection to their console, so you don't have to go to another site.

Zoran
System Engineer in Serbia
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great Value

4.0 6 months ago

Comments: Great value, especially considering the price.

Pros:

Easy system remote control Ability to execute CMD and PowerShell commands remotely

Cons:

Workflows are not fully developed and have room for improvement

Danny
IT Consultant in Canada
Information Technology & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

IT Consultant

5.0 6 months ago

Comments: Very positive, I would recommend it to anyone who manages more than two workstations.

Pros:

I mostly use Pulseway for 3rd party patch management, but I have used a number of other features with success. Over the years you can see Pulseway is committed to improving their service by adding and improving features.

Cons:

Sometime the clients is active but not reporting in and I have to uninstall it and reinstall it.

Cameron
ICT Officer in Australia
Chemicals, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Powerful RMM software

5.0 5 months ago

Comments: Overall happy with Pulseway it does everything we need it to do, deploy anti-virus software, patch management etc.. It is really handy having the ability to run Powershell scripts without disturbing the end user. Sometimes I have been able to resolve issues without even remoting in by just running a PS script in the background. I'll be interested to try out the Android MDM once it's implemented, currently only works for Apple

Pros:

It's easy to use and just works, I have had minimal issues and where there has been issues support has been responsive in resolving the issues.

Cons:

Sometimes the remote-control software bugs out/clunky but it has gotten better in some aspects since we've been using Pulseway e.g. It now re-connects to a computer without having to start a new remote session

MMSOFT Design Response

2 months ago

Hey Cameron, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform. We hear you about the remote control features and we are working to enhance them. Thanks, The Pulseway Team

Anthony
CEO in US
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Pulseway is one of the best companies we have worked with

5.0 6 months ago

Comments: We wholeheartedly attribute a significant portion of our success to Pulseway and James Norris. Their comprehensive solutions, combined with exceptional support and guidance, have been transformative for our business. We are confident that our partnership with Pulseway has equipped us with the tools and resources necessary to thrive for years to come. Pulseway has not only met but exceeded our expectations, and we are genuinely excited about the future of our collaboration.

Pros:

Pulseway, under the guidance of our dedicated Account Manager, James Norris, has been instrumental in our company's remarkable growth. Thanks to their solutions, we've seen a nearly $100,000 increase in new revenue in less than 6 months, a testament to their effectiveness. James consistently goes above and beyond, always available to answer calls and emails, ensuring we receive the support we need, when we need it. Their competitive pricing on services has been a significant advantage for us, allowing us to maximize our budget. Moreover, the consulting advice we've received from Pulseway has been invaluable in navigating the daily challenges faced by MSPs.

Cons:

While our overall experience with Pulseway has been overwhelmingly positive, there have been occasional hiccups with integrating some of their solutions with other platforms commonly used by MSPs. However, these instances have been relatively minor and haven't significantly impacted our operations.

Darryl
IT Manager CISO in New Zealand
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

A user of pulseway to 10+ years

4.0 5 months ago

Comments: I have been using Pulseway for over 10 years, and overall, it has been a great experience. The product continually evolves, and the new features are always relevant. The pricing is reasonable, making it affordable for small and medium-sized businesses like ours while still providing great value. Keep up the excellent work, team!

Pros:

Managing servers and desktops remotely allows me to deliver an excellent end-user experience from our IT team. The Windows and third-party patching module has significantly minimized the time I spend keeping servers and desktops updated, all while maintaining oversight of the deployments.

Cons:

The remote control feature requires improvement to match the reliability of TeamViewer and currently lacks a centralized management screen for seamless connections. Additionally, the marketing team appears disconnected from the client database, leading to emails promoting products that I have already subscribed to.

Gus
Systems Administrator in US
Utilities, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Pulseway Products

5.0 6 months ago

Comments: This is a great product and has given me the ability to manage all of our IT infrastructure with a small number of staff members and still take care of everything we need to get done.

Pros:

It is the complete package and provides all of my IT needs from an easy to use interface that I can access from anywhere.

Cons:

I wish there was more options to manage mobile devices on the platform, but it sounds like that is coming soon.

Christopher
CEO in US
Computer Networking, Self Employed
Used the Software for: 1+ year
Reviewer Source

Pulseway provides me the tools I need to grow my MSP.

5.0 4 months ago

Comments: Pulseway's overall products have a clean and easy interface to work with, and they provide more than enough hands-on training on how to use the products, either through the Pulseway Online Training or one-on-one communication with my direct Pulsway Account Manager, [sensitive content hidden].

Pros:

What I like about Pulseway is the one-on-one communication with my direct point of contact, [sensitive content hidden]. [sensitive content hidden] is very knowledgeable and very easy to communicate with, allowing me to understand the different products Pulseway has to offer. Overall, I recommend Pulseway to my friends and clients.

Cons:

There are no cons in my overall outlook and experience with Pulseway.

MMSOFT Design Response

2 months ago

Hey Christopher, That's amazing! hanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform and that you're happy with your Account Manager! Thanks, The Pulseway Team

Lerato
IT Security in South Africa
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Pulseway software

4.0 5 months ago

Comments: So far so good, it is a good product, but the lack of servers in SA makes it a bit hard to use the remoting function but in overall, a good system

Pros:

The ability being able to manage our devices remotely and that Microsoft RDP feature that blackens the remote unit screen for privacy.

Cons:

Lately there seem to be issues with Bitdefender where pulseway will show that a unit does not have and Agent installed where else there is an agent installed, this is making hard to reliably track which Units have AV on them

Corey
Owner in Australia
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Well Balanced and Afforable RMM

4.0 5 months ago

Comments: Very happy, it does most thingas id expect an RMM to do.

Pros:

Afordable and easy to use managment plus all the extra partnerships that come with working with pulsway.

Cons:

Still Doesnt have romte access support on linux meaning you have to use a windows computer to remote into servers.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

An on the good tool.

5.0 6 months ago

Comments: It allows me to be on the go but still monitor client assets

Pros:

The portability makes it a tool that I can use but doesn't tie me down to an office.

Cons:

sometimes I have to go to the web interface for things but I know everything can't be on the mobile UI.

Luis
Owner in US
Computer & Network Security, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Zilla IT Consulting

5.0 6 months ago

Comments: Its amazing and allows me to run my business efficiently.

Pros:

All services work as indented, no gotchas or anything like that. It simply does what it's supposed to.

Cons:

Can be complicated to use at times, figuring out all the links and buttons can be cumbersome - but once you get it figured out its awesome.