ReviewTrackers Reviews

Great way to keep track of your reviews

Comments: We like review trackers, but we have also recently started using some other tools that also include review tracking. We plan to evaluate those before renewing our ReviewTrackers contract.

Pros:

We can easily keep tabs on the reviews that are submitted for our various company locations. It track more than just Facebook and Google, too. And the custom reporting alerts are really helpful too.

Cons:

It is pretty pricey but is still a helpful tool for us.

Super Helpful!

Comments: Makes grabbing review data for reports 10x easier! Also love having 1 place for all our reviews over all our properties making it much easier to monitor.

Pros:

Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms. The alert system is super helpful when wanted to respond immediately to those negative reviews! Finally exporting reviews for weekly reports has never been easier

Cons:

Not being able to directly respond to some sources without leaving ReviewTrackers (TripAdvisor) Not all review status change automatically when responded outside of ReviewTrackers.

Basic review management

Pros:

ReviewTrackers did what the name implies: tracked and reported on review volume, so that we could see what our customers were saying about us. The out-of-the-box product was very easy to implement, simple to learn, and easy to use.

Cons:

Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we would have expected. In addition the product was not as dynamic as we'd hoped. It simply curated and shared reviews as we received them, with little opportunity for customized or segmented reporting. Also, there was a very low level of customer service intervention. Our hospitals want to be able to respond to reviews with a local voice, with local perspectives. We were basically told this wasn't supported.

Great one-stop for all reviews

Comments: Overall experience is great though. Saves time from having to log into 4 separate platforms to keep track of reviews. Better to do all in one place.

Pros:

Was easy to integrate to social and other review site platforms. Makes it much easier to respond, manage, and review different stores all in the same place. Easy sort categories and makes replying to customers very easy.

Cons:

My biggest pain points have to do with the platform cache. If i refresh my browsers, new reviews don't show up until i navigate to one of the other tabs, and then go back to the reviews page. Other pain point is that I set up immediate notifications when we get reviews, but when i get a notification that a new Yelp review has been submitted, I won't see it in ReviewTrackers for almost 24hrs. There is also a large delay from when a customer submits a Yelp review, and when we get a notification that one has been submitted, or when they actually post. We've gotten Yelp review notifications sometimes from days ago (about 2 or 3). Makes it hard if they are a 1 star disgruntled customer for us to respond to, bc we can't fix anything at that point.

Getting reviews got so easier

Pros:

customized link to generate reviews with single click, notification on new reviews and sort feature to classify them for timely response are some of the most used features and this has helped increase our rating from 3.2 to 4 in last 6 months.

Cons:

The response feature needs to be improved as we cannot find the name of user in the response page.

Helping us help our guests

Comments: We don't know what we'd do without ReviewTrackers now! Online reviews are huge in the restaurant industry. Too many negative reviews could truly break down your store. It's critical to engage with the upset guest as quickly as possible. ReviewTrackers helps out immensely, especially in communicating with our guests directly.

Pros:

We love that ReviewTrackers is easy to initially set up and its non-complicated functionality is a huge bonus.

Cons:

We wished that all reviews from every review site could be pulled in like how RTs pull in Google reviews.

Your Review Management in One Easy Program

Comments: The main benefit for our business has been answering reviews as they happen, and internally addressing departmental issues.

Pros:

Review Trackers was very easy to learn and a real time saver to manage all reviews in one place. Not all review sites will allow the program to automatically update with an AI response. It still helps us be aware at all times what our customers are saying.

Cons:

The campaigns are a bit convoluted. We tried a campaign to solicit reviews but never got a handle on this part of our services.

Great platform and amazing customer service!

Pros:

The review management and analysis tools are top notch! They provide key insights into the customer experience and allow us to evaluate how we compare to other brands in our industry.

Cons:

The listing management tools being a little more robust would be great. This was something they launched not too long ago, so it will likely get better in the future.

Super product

Comments: Very happy

Pros:

Very easy to set up, very easy to use. Definitely recommend.

Cons:

Reply to reviews on TripAdvisor. Free to use API connection.

ReviewTrackers links reviews from various online platforms

Pros:

ReviewTrackers allows our businesse to compare our online reputation against competitors, enabling us to identify areas where improvement is needed.

Cons:

Pricing details can vary depending on the size and needs of a business, which may not be ideal for smaller businesses with tight budgets.

Review Monitoring Made Easy

Pros:

This software allows for easy integration of all review sites to provide a clear overview of your brand image. All stored in one, simple interface, this software cuts down on time to respond and monitor.

Cons:

While using this software, I have encountered very little I dislike. It would be nice if there was a feature that showed the correlation or connections between reviews, be it a reviewer who multiple reviews on sites or a cohesive theme that appears. Preventative action advice would be helpful! Or a feature that allows you to gather all reviews and send to appropriate to team members with desired fields.

Thank you, RT!

Comments: I love them.

Pros:

It is incredibly easy to setup, navigate, and analyze the information available. I enjoy the notification and reporting options, and being able to manage multiple location reputations from one platform.

Cons:

I do wish the keyword tracking was perfect, but I do understand that AI can't be 100% accurate depending on what words are used before or after the keywords. Example "cold cobb salad" could be viewed as a negative, but it's actually positive.

We loved the product

Comments: Overall we loved the product. With the functionality it offers us, our customer relations have improved 100% and we won them.

Pros:

Easy to use. Fast and solution-oriented customer support. Customizable. Reasonable price high performance.

Cons:

We have had no problems with the service.

Saves me time and makes me more effective

Comments: Review Trackers has helped me be more effective and see overall patterns in what our customers are thinking about our services and spend a lot less time doing it. Customer service has been great as well.

Pros:

Consolidating all of my reviews into one easy to analyze dashboard and the ability to use smart responses and respond directly to many channels within the tool.

Cons:

I wish that Yelp didn't require you to log in directly to reply. That is more a review of how Yelp is set up though.

Great and easy!

Comments: Very good!

Pros:

It’s very efficient in identifying problems and gives a great guide as to what to say and reply. It makes it very easy to keep track of reviews within multiple accounts!

Cons:

Not being able to reply instantly and being forced to log in on the specific account instead of just one main account that auto logs all

TEM

Pros:

It keeps me updated on reviews. It updates me on reviews without response

Cons:

You cannot actually click and make reviews with some platforms, also at times tells me no response on things I responded to in the actual review site platform

Great easy system to use

Comments: Overall very happy with Review Trackers.

Pros:

Easy of obtaining reviews in real time and the ease of replying. Always open to suggestions from a company point of view with suggested changes.

Cons:

Non Integration with some of our relevant platforms TripAdvisor // DIMMI

Review Tracker Review

Comments: overall this is a nice one stop shop for tracking our guest feedback.

Pros:

I like the ease of this product. I love the different time frames I can pull for one or multiple locations. I also love the email notifications on the 1 and 2 star reviews.

Cons:

upon logging in the time frame is set to 2017, which is weird. Such a small thing but when adjusting the time frame each monday to pull numbers it annoys me. sometimes when a google review comes in it says no feedback but going on google you can see there is a comment.

Easy to Use

Pros:

It's very user friendly and incorporates all platforms into one. The reporting is also very helpful.

Cons:

I wish there were more review site management tools, like changing hours, menus etc across the board.

Stay Up To Date With ReviewTrackers

Pros:

Great UI, very easy to navigate and understand the general settings and sense of the application. Reviews are often regulated and very reliable in regards to the scale of the website, there are always constant maintenance by the very great and competent staff.

Cons:

There is nothing I found to be particularly wrong, the only problem I necessarily have is that I have come across a couple verified reviews that turned out to be false and that can't be ignored.

It works. If you want one window to manage your online presence then use this.

Comments: Review Trackers cuts down my response time because I don't have to go through each individual site.

Pros:

- One tab in the browser - One click responses

Cons:

Email alerts are not always pushed the moment that the review drops. It is not a big deal if you leave the tab open and check it in the morning or a few times a day.

Great for being introduced to marketing and patient experience tracking!

Comments: I am happy with ReviewTrackers as a whole because it does what it was designed to do. Not all software is able to consistently deliver what they aim to promise and present.

Pros:

I love how easy this product is to use. My position is not a marketing position, but is within a marketing team. This software gives me the ability to see analytics that my supervisor cares about, while also handing individual cases of feedback for my daily functions.

Cons:

The integrations can be tricky, but technology is never without flaw. Customer service always comes through in investigating and ultimately solving or explaining problems.

Very helpful!

Comments: Overall I’m very happy with the ease of use and having all data in one spot. It’s simple to set up and can pull a variety of different data. I would recommend for other restaurants.

Pros:

It’s so easy to consolidate all reviews, see trends and respond in one place. Makes it simple to get a comprehensive score.

Cons:

Some hiccups, lag of seeing real time response rates.

Great tool

Comments: Great!

Pros:

How easy it is to view reviews and respond to them

Cons:

I wish there were more analytics and reporting

ReviewTracker

Pros:

Everything is in one place. Easy to respond to reviews or email people straight the from the platform.

Cons:

The only review platform you cannot respond directly to from ReviewTrackers is Yelp.