XM for Employee Experience Reviews

Qualtrics EmployeeXM is great for gathering data

Comments: Qualtrics Employee XM is a great tool for collecting a variety of data.

Pros:

We use Qualtrics EmployeeXM for its survey features, which allows us to effectively gather data from a variety of end users. It makes our lives much easier in data collection.

Cons:

My least favorite part of Qualtrics Employee XM was the learning curve that had to be overcome when first starting to use it. It's not always intuitive.

Always Helpful Customer Service Calls

Comments: Easy data collection, lots of survey questionnaire functionality

Pros:

Whenever I call customer service, I get a knowledgeable rep *quickly* on the phone who solves my issues. They are all very well-trained and well-versed in the platform.

Cons:

I wish it was a tad more user friendly, and the reporting out of it is not sufficient for my organizations needs, so we end up exporting the data, running our own crosstabs and filters, and creating out own graphs for reports.

Heavy, intense surveyor

Comments: This is an intense option and I found it really overwhelming. I see how the product could garner excellent results and high response rates, but I found it clunky and bloated. For surveys, the simpler the better, and this was far too vast to prove any efficiency for our organization.

Easy to use employee satisfaction survey software

Pros:

Easy to personalize survey software to help gauge employee satisfaction, resulting in an easy to read graph showing the strengths and weakness of the business

Cons:

Takes some time to set up the questions and the way in which the results will show afterward, however it is well worth the time spent.

Turn employees into ambassadors

Pros:

As a startup, it's important that the people who work at your company are also gung-ho about the product and company. This platform helps us to understand our employee behavior, how they like our product, and also their experience in the company.

Cons:

Again, similar to a lot of Qualtrics products, if you're not data-minded, it can be daunting to look at a ton of numbers and graphs. Once you get past that, you'll find the insights amazing.

Easy to use. Easy to get results.

Comments: The survey was very easy to put together, very easy to post on social media as well as E-mail and the results were easy to read and download.

Pros:

The best part about Qualtrics are the built in graphs in the reports section.

Cons:

I ran a survey with 7 different multiple choice entries. I used the automatic choices, but it was difficult to find what I wanted because they were not alpha order.

Easy to get feedback

Comments: Overall, it is great as mentioned in the pros.

Pros:

I like that there is a lot of traffic on the website so people will take the survey. You can get very good data and feedback. It creates charts for you so I just love it.

Cons:

I did not see any cons, I just wish multiple people can run one survey.

Quick and Easy Support

Comments: Using Qualtrics has been great. The software for the most part is all very intuitive and for any questions that I might have, support is quick to help out.

Pros:

Qualtrics support were quick and helpful in responding to my problems. i

Cons:

Found myself bouncing between support contacts

Love it!

Pros:

Extremely user-friendly. I would go as far to call it the gold-standard in survey software.

Cons:

Honestly I cannot think of a con to this software.

Helpful for our New Hire Surveys

Pros:

Our Talent Acquisition Team has been able to formulate and integrate our New Hire surveys, along with our 30 day follow-up surveys into Qualtrics. The interface and design is both easy to use and visually appealing.

Cons:

At this point, no real cons to complain about.

Streamlined our hiring process start to finish

Pros:

I really love the intelligent analytics combined with the exit interview tools! The breakdowns and helpful guides by using these tools has helped us identify some of the key employee retention problems we were facing.

Cons:

Probably our hardest sell to our employees using my this software was facing the traditional “I’ve always done things this way” vs embracing a new way of doing things. Once our team got on board and open to the idea of utilizing this product to its full potential, we truly turned around our employee retention.

Great Product

Comments: The qualtrics customer service is outstanding! They are always available and willing to dig into any problem im experiencing

Pros:

Usability & features- creating visuals in dashboards to tell stories in minutes

Cons:

Text IQ- too long to update & dashboard updates also take too long

Robert H. Smith School of Business experience with Qualtrics 360

Comments: We have been using Qualtrics 360 for teaching leadership development and team skills to undergraduate, MBA and EMBA students for approximately 5 years. We've developed our own 360 tool for use with students as well as a number of team feedback applications. Some faculty are also using it for research purposes; it does a great job of collecting social network information.

Pros:

Once the survey and report format are set up, it's extremely easy to administer even to large groups. The customer support is outstanding; it's rare that I have a question or concern and don't hear back within a couple of hours--often with accompanying video showing how to fix whatever the issue is. The surveys follow Qualtrics format, which makes them easy to set up and administer. It's easy to get information quickly about response rates and to program in reminders.

Cons:

It can be challenging to format the reports to show the precise group-level information you want. That said, the outstanding customer support helps a lot with this.

Qualtrics An Effective Survey Tool

Comments: Qualtrics is a good tool overall! I will still keep using as it helps me in my reports and summaries.

Pros:

I like this because at work I am in charge of reporting the survey results and reports for the school.

Cons:

Sometimes it is hard for me to recap the summary and when I copy and recreate a survey form, I find it hard to copy and edit.

My review

Comments: I would say that it's good but not great. I can do what I need to do, but wish I knew more about what it can do for me.

Pros:

The ability to produce and delivery surveys to specific audiences.

Cons:

The use interface is not very user friendly and some of the changes that have happened over the past couple of years came without warning, leaving me to try to figure out the user interface and how to use the tool all over again with no support.

Rapid response, friendly staff, alert to follow up.

Comments: I always get a quick reply to questions whether they be simple, complex or related to services offered in addition to the survey software. Friendly staff engages in polite conversation after the service issue is solved. I like being able to get to know the staff on a personal level. It helps me to trust that I can call them whenever the need arises. Staff always makes a follow-up the date for all information I need to send them. This helps keep me on task and shows their concern for my projects.

Pros:

ease of use, multiple functions

Cons:

um...can't think of one thing!

Comprehensive but expensive

Pros:

Could do everything you could want it to do, and more!

Cons:

Could be complicated to set up complex surveys and you need to be quite technically minded if uploading hierarchy into the system. Great that it has the capability to do this though.

Powerful Surveying Tool

Pros:

Qualtrics is a powerful, helpful, and intuitive surveying tool.

Cons:

The interface takes some fiddling with before you can use it comfortably.

Good feedback tool to use

Pros:

Good capture of how we want to gather information from internal and external customers for how we are doing.

Cons:

I use it more for viewing and searching. The output doesn't always make sense to me. It could be that I don't know how to use it as well. Easy enough to intuitively to get around. I marked 3 for some b/c I don't know the cost and have not had to contact for customer support.

Great way to hear from employees

Pros:

Ease of use, easy to set up and administer employee satisfaction surveys, simple design allows beginners to use as well

Cons:

It was pricey to buy for what I wanted, not widely available to purchase, very specific use would like it to be more diversified in survey making

Really easy to use

Pros:

The interface is easy to use and the system itself is really intuitive. It's a very helpful way to collect data

Cons:

Sometime the way that the system is set up means it can be a bit inflexible, however, I'm usually able to overcome this issue

Good software for employee experience

Pros:

The thing I liked most about this software was that it was easy to use.

Cons:

The thing I liked the least about this software was its overall design.

Amazing product!

Comments: Qualtrics makes life way easier. I love how simple they make it to retrieve your results. Price is hard to beat!

Inexpensive and efficient

Comments: Great product for getting information. I'd like to be able to do more with the software, its relatively simple. but the cost represents that

overall, I have saved is much time with this program.

Comments: completing my sample survey with ease

Pros:

Like like the ease of use, but what I like more than anything else s the ability to contact someone if I need something answered.