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Sage Accounting Reviews

About Sage Accounting

Sage Business Cloud Accounting is a simple yet powerful online accounting solution designed for small business owners.

Learn more about Sage Accounting

Pros:

Nothing, hard to use, does not integrate with other programs.

Cons:

In the end I had to make the decision to let it go or loose my productivity.

Sage Accounting ratings

Average score

Ease of Use
4.0
Customer Service
3.9
Features
4.1
Value for Money
3.9

Likelihood to recommend

7.5/ 10

Sage Accounting has an overall rating of 4.2 out 5 stars based on 389 user reviews on Capterra.

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Filter reviews (389)

Thomas
Thomas
Managing Director in Ireland
Verified LinkedIn User
Accounting Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Great for small and medium businesses

5.0 9 months ago

Comments: Always useful and quick to resolve any issues I may have.

Pros:

Allows you to set up accounts at ease with easy to review financial reports allowing users to understand where their business stands at any point in time.

Cons:

Once you have filed your VAT returns you cannot go back and update/edit the previous entry

Sage Response

6 months ago

Thank you for your review, Thomas. We appreciate your insights on the ease of account setup and financial reporting. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Gail
Accounts Manager in UK
Mechanical or Industrial Engineering, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Sage for Small Companies

5.0 11 months ago

Comments: Big thumbs up in all. I love using your product in the main.

Pros:

Ease of use. Speeds up reporting. I have worked in a large organisations previously and this software generates the reports I was used to seeing as standard. They are standard in my chosen package. You can call up latest bank detail automatically from your bank. Monthly payment option to use the software. Instant access even when you are out of the office, via the app, for viewing status of invoices.

Cons:

Cost increase every year without option to debate it. I do not need anything more than I have been using in the original package. I only use this software for convenience and could do all the work manually. The bank feed has failed a few times. Support has always sorted for me but it is always inconvenient to have to trouble shoot and takes time to sort.

Sage Response

6 months ago

Thank you for your review, Gail. We're glad Sage Accounting is enhancing your reporting efficiency and providing the features you need. We understand your concerns about cost and bank feed issues and will feedback internally. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Peter
Accountant in UK
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Sage Opinion

2.0 11 months ago

Comments: Not overly impressed

Pros:

Standard procedures necessary for a small business.

Cons:

See comments above. It is impossible to communicate by e-mail. Have wanted to send details of Sage invoice payments to Credit and Collection Department but without success. They have threatened cancellation because of perceived non payment of a couple of pounds.

Keith
Managing Partner in Canada
Wholesale, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Long Time User, First Time Reviewer

4.0 4 months ago

Comments: We have been using this company for over 30 years. We started using a software known as Bedford that eventually changed to AccPac and then now known as Sage.

Pros:

Forms have the look needed for a small business to “look” good, larger than we might actually be and the forms can be easily modified to be branded.

Cons:

The software does not interface easily with email software, particularly Office 365.

Sage Response

3 months ago

Thank you for your review, Keith! We're glad to hear that you appreciate the customizable forms in Sage Accounting. We understand your concerns about the interface with email software, particularly Office 365, and we're continuously working to improve. Your long-term loyalty and feedback are invaluable to us. Thanks, Bethany McDermott Sage Customer Marketing Manager - Reviews

Keith
Director in Ireland
E-Learning, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

MY Sage and ME

5.0 5 months ago

Comments: Great as they are only a phone call away.

Pros:

Sage helps my business and I don't need to worry about downloading updates

Cons:

Some features I asked for have not been added

Sage Response

5 months ago

We appreciate your review, Keith! We're glad Sage Accounting helps your business and that you find our support accessible. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Michael
Proprietor in UK
Wholesale, Self Employed
Used the Software for: 2+ years
Reviewer Source

Sage Accounting Review

5.0 11 months ago

Pros:

Very easy to use. Intuitive. On the rare occasions I have needed to contact customer services they have been very helpful and always sort my query.

Cons:

When integrating from sage 50 accounts product quantities did nit integrate.

Sage Response

6 months ago

Thank you for your review, Michael. We're delighted that Sage Accounting's intuitive design and customer service have met your needs. We apologize for the integration issue, your feedback is greatly appreciated.I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Daniel
Accountant in Poland
Accounting Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Good online solution especially for Sage desktop software users.

4.0 5 months ago

Comments: The overall experience with Sage Accounting has been good, ability to work on the data by a number of people at the same time and the increased security of data has been a great improvement over a desktop software

Pros:

I like that this software is an online solution.

Cons:

It is quite complicated to use, not as straightforward as their competition.

Sage Response

4 months ago

Hi Daniel,thank you for your feedback! We're glad you appreciate the online solution and improved data security. We're continuously working to make Sage Accounting more user-friendly and appreciate your input on its complexity. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Steven
Accountant in UK
Accounting Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Sage online - Good and needs improvement

4.0 5 months ago

Comments: It's decent. Not as good as Xero & Quickbooks yet, but a vast improvement from when the online software was initially launched.

Pros:

The online nature of the sftware makes it easily accessible to multiple members of staff from multiple locations. Also, being able to see live data is a big help

Cons:

The software is not particularly friendly for accountants to use. The lack of an option to input opening balances does require several work arounds

Sage Response

5 months ago

We appreciate your review, Steven! We're glad you find the online accessibility and live data helpful. We acknowledge the challenges with inputting opening balances and are working on improvements. Your feedback is valuable to us! Thanks, Bethany McDermott Sage Customer Marketing Manager - Reviews

JOLANDA
Director in South Africa
Accounting Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Sage accounting review

4.0 9 months ago

Comments: All good except Bank feeds on certain banks not working

Pros:

Easy to use and to explain to clients jhow to use

Cons:

Bank feeds that do not work on certain banks

Sage Response

6 months ago

Thank you for your review, Jolanda. We're glad Sage Accounting meets your needs and allows for efficient cloud collaboration. We acknowledge the bank feed issue and will share this feedback internally. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Casey
Casey
Vice President in US
Verified LinkedIn User
Transportation/Trucking/Railroad, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Do not purchase

1.0 last year

Comments: Horrible experience, hard to use, does not integrate, way over priced

Pros:

Nothing, hard to use, does not integrate with other programs

Cons:

Everything. Worse product for accounting ever

Katie
Director in UK
Accounting Software, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great overall product, the perfect business accounting package.

5.0 5 months ago

Comments: Positive and trustworthy. Reliable and accurate.

Pros:

Easy to use and intuitive. Easy to set up. Clear invoices and easy to edit.

Cons:

Not overall easy to use on a mobile device

Sage Response

5 months ago

Thank you for your fantastic review, Katie! We're thrilled that you find Sage Accounting easy to use and reliable. We appreciate your feedback on mobile usability. Your support means a lot to us! I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Deborah
Director in UK
Printing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Sage Accounting Review

4.0 5 months ago

Comments: Very good. Help line is answered quickly and staff are very helpful

Pros:

Easy to use for accounting and payroll. Like the feature of being able to upload purchase ledger invoices on the system to save us keeping paper work

Cons:

Sometimes take a while to sort out issues

Sage Response

5 months ago

Deborah, we're delighted to hear that you find Sage Accounting easy to use for accounting and payroll. We're glad the purchase ledger invoice upload feature is helpful. We acknowledge that issue resolution can take time and appreciate your patience. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

John
Consultant in UK
Accounting Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Sage 50 Accounting Sofware

5.0 11 months ago

Comments: I have used Sage50 for 25 years.
It is in my opinion the best on the market but price prevents me from recommending to everyone

Pros:

Easy to use Excellent reporting functions Great analysis

Cons:

Down load to Excel need improving Expensive compared to Xero etc.

Sage Response

6 months ago

Thank you for your honest feedback, John. We acknowledge the areas for improvement in Excel integration and pricing. Your long-term use and expertise with Sage Accounting are invaluable to us. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Marco
Accountant in Canada
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Sage Accounting

4.0 5 months ago

Comments: Overall experience of Sage Accounting is positive. It is a reliable and comprehensive tool for different business scale.

Pros:

The interface is very user friendly and straightforward. New user is easy to pick up the use of software. It also provide comprehensive features like invoicing, payroll and inventory management.

Cons:

Even the tool is user friendly, some features could be complex for users without accounting backgrounds.

Sage Response

5 months ago

Thank you, Marco, for your positive review of Sage Accounting! We're glad you find the interface user-friendly and appreciate the comprehensive features. We acknowledge your feedback on the complexity for non-accounting users are working to improve this. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Suzanne
Chief of Staff to the CEO in US
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Use in combination with fundraising data

3.0 2 months ago

Comments: Easy to use, but lacks quality data capture.

Pros:

Easy to navigate between fields and data.

Cons:

Lack of use for fundraising data and note taking

Sage Response

2 months ago

Hi Suzanne, Thank you for your feedback. We're glad to hear that you find Sage Accounting easy to navigate. We understand your concerns about its use for fundraising data and note-taking, and we appreciate your input on data capture quality. Bethany McDermott - Customer Marketing Manager at Sage

Matthew
Owner in UK
Environmental Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Sage review

4.0 11 months ago

Comments: Good so far, easy to set up if the time is put aside

Pros:

I like the simplicity to use but professionalism of the output & easier than a spreadsheet

Cons:

Sage, for me, is missing automatic chasing of overdue invoicing like you can do with other software for the same purpose. Unfortunately, it’s this element that is missing which is making me consider one of the other software available until safe catches up and introduces this feature. I also think it’s missing an easy way to put a part payment against an invoice unless I just haven’t figured it out yet

Sage Response

6 months ago

Thank you for your feedback, Matthew! We're glad you appreciate the simplicity and professionalism of Sage Accounting. Your suggestions for overdue invoice chasing and part payment features are valuable and I'll share internally. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Sj
Manager in UK
Plastics, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Ideal for larger business who need unlimited seats

3.0 4 months ago

Comments: Sage Accounting is much more aimed at large business with handy features such as automation and unlimited users. For a small business like us, it worked out vastly more expensive than other options targeted more for small businesses

Pros:

Good amount of features and a well know and trusted "household" name in accounting software

Cons:

Expensive and not necessarily the most user friendly

Sage Response

3 months ago

Thank you, Sj, for your review. We're glad to hear that you appreciate the features and reputation of Sage Accounting. We understand your concerns about the cost and user-friendliness for small businesses. Your feedback is valuable, and we'll consider it for future improvements to better cater to businesses of all sizes. Thanks, Bethany McDermott Sage Customer Marketing Manager - Reviews

KAREN
Office Manager in UK
Construction Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

PERFECT PRODUCT

5.0 last year

Comments: Perfect for my needs. Never lets me down

Pros:

I can't choose anything in particular because Sage has always been perfect for me in every way,

Cons:

The fact that sometimes I just wish I knew everything there was to know about the product

Gene
Owner in US
Renewables & Environment, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Peachtree to Sage...A long history!

3.0 11 months ago

Comments: In the end, we sold the business and Sage was discontinued.

Pros:

Sage was Peachtree Accounting software at the beginning. No internet available. Many startup accounting packages becoming available and we picked Peachtree on belief that it was a good starting company and would succeed. We used Peachtree and later Sage for some 20+ years.

Cons:

Sage was a drop in service from Peachtree. Afterwards, it was always decreasing in support. Hard to discuss any topic or correct software problems. Lack of service and support.They were all about charging you for any conversation... insensitive till it got to the point of their interfering created more problems on their mission to boost revenue. We used the same package every year for stability!

Rick
Owner in US
Computer & Network Security, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Would not recommend

2.0 3 months ago

Comments: I used this software for several years until I had to hire someone to help keep books.

Pros:

This software is designed for anyone that is in the accounting industry.

Cons:

The user interface was difficult for users that had no accounting training.

Simon
CTO in UK
Computer Hardware, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Moved to Xero

3.0 6 months ago

Comments: Poor, we moved away from it to Xero due to the issues listed in the Cons above

Pros:

It used to be a very good product but has lost it's way against Xero and Quikbooks

Cons:

Very legacy product now. The cloud version is not true cloud and has limitations. Difficult to manage product versions

Sage Response

5 months ago

Hello Simon, thank you for your honest feedback. We're sorry to hear about your experience and appreciate you sharing it. We're committed to improving and would love to hear more about how we can better meet your needs. Your insights are invaluable to us. Please get in touch with your customer success manager or customer service to discuss. Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Preeti
AVP in UK
Accounting Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

The most detailed accounting software

4.0 6 months ago

Comments: It does a fantastic jobs when generating reports. Reports generated are too detailed and loved by the accountants. However, when it comes to user friendliness experience, there is a bit of struggle to understand how it works.

Pros:

The quality and variety of reports generated which is useful for audit purposes

Cons:

If you don't know how to use chart of accounts, you may end up creating a mess to the extent that your Trial Balance does not tally!

Sage Response

5 months ago

Thank you, Preeti, for your detailed review of Sage Accounting. We're glad you find the report quality useful for audits. We acknowledge the challenges with the chart of accounts and will work on improving user-friendliness. Your feedback is invaluable to us! I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Noreen
Director in UK
Design, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great For Small Business Use

5.0 11 months ago

Comments: Easy set-up for our small business. Easy to use and allocate payments. Very helpful staff when we needed help.

Pros:

Easy set-up and ease of use especially the allocation of banking process.

Cons:

No cons-fulfils all of our business needs.

Sage Response

6 months ago

Thank you for your review, Noreen. We're delighted that Sage Accounting's setup and banking features are serving your business well. Your satisfaction and recognition of our helpful staff are greatly appreciated.I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Matt
Agricultural contractor in UK
Farming, Self Employed
Used the Software for: 2+ years
Reviewer Source

An excellent product

5.0 11 months ago

Pros:

An easy to use system for a novice computer operator

Cons:

I've been using sage for 2 years and have no complaints

Sage Response

6 months ago

Hi Matt, thank you for your review. We're delighted that Sage Accounting has been user-friendly for you. We're here for any future needs or feedback.I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Catherine
General Manager in UK
Construction Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Easy to Use, easy to understand and overall beneficial to the team

5.0 last year

Comments: Easy to Use, easy to understand and overall beneficial to the team

Pros:

Easy to Use, easy to understand and overall beneficial to the team

Cons:

None, we love the new system it has been an easy transition