XCALLY Reviews

Very Good Product

Pros:

A lot of functions very useful for our business

Cons:

Add more features to phonebar to improve agent functionality

Easy to install, maintain and open to a lot of different integrations

Comments: Nice people, quick reaction to support-related issues

Pros:

As a partner I was involved with initially finding an additional solution that fits our portfolio as a reseller.During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general

Cons:

The design of the software (Agent and admin) could look more modern. The Agent-Interface should be adjustable a bit mor than it already is.

Feature rich application providing a single UI to call-centre agents for multiple input streams.

Comments: We were looking for a software company to partner with to provide our customers with a multi-channel platform when we came across xCALLY. It is a feature rich application providing not only standard forms of communication like voice / email / chat / sms; but it also includes an open channel allowing any number of external communication like twitter / facebook to also be fed to agents in a single user interface. Not only is xCALLY fantastic software but the support from them is just as fantastic!

Pros:

Single UI for multiple input streams to call centre agents. Open channel to allow unlimited integrations. Support.

The most cost effective Omnichannel Contact Center and Customer Experience tool

Comments: Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers. XCALLY give us an integrated view of all the communications regardless of the channel where they originated from.

Pros:

We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud. Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services.

Cons:

Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want.

XCally Contact Centre the Way of the future

Comments: Fast efficient and deliver

Pros:

As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.

Cons:

I can honestly say there was nothing I do not like

The perfect software to manage multichannel !!

Comments: when I selected the product I had a precise idea and I hoped it could be confirmed, well, the expectations were exceeded by reality. Congratulations indeed to the whole organization.

Pros:

The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale! Last but not least, the training plans for users and partner programs !! really excellent!

Cons:

The only thing that can be improved from my point of view is the graphics of the product, but I know they are working on it ... as often happens, companies with top products invest more in substance than aesthetics!

Best solution ever

Comments: No need to staff a telecom engineer, no need to be expert and a verry good and reactive support team.

Pros:

I use many telecom solution but xcally is perfect, easy to use and stable.

Cons:

All is perfect in xcally i have nothing to write here at this moment and after 4 years of use.

Review XCally

Comments: In general its a good product an so usefull for all the necesities of the customer

Pros:

The intuitive menú for all the configurations, specificly Cally Square.

Cons:

I dont dislike nothing globally but for example i dont like when i try to find an agent in lowercase and i cant find It cause his name is writting in uppercase.

Xcally is a hybrid

Comments: It has been a great and fortifying system. We were familiar with the core application so our knowledge and communication is streamlined with xcally well. We will always advocate the used of Xcally as a solution against heavy-laden systems.

Pros:

I like the fact it help installer to fulfil their hosting plan with their customers.

Cons:

In long run, cc features are fluid and custom-prompt. Without that, cc implementer find themselves dealing with features within for work around.

Affordable yet great app!

Comments: Tracking, monitoring and reporting are easy with XCALLY.

Pros:

We integrated with our Zendesk ticketing system and it is no brainer and easy to navigate and use. The subscription fee is consider affordable. The account manager in charge are highly responsive and extremely helpful.

Cons:

I dont have any bad experience with XCALLY so far.

Great product

Pros:

Nice user interface. Clean and easy to use.The easiness of IVR also helps a lot when designing call flow.

Cons:

Not a must but would be a plus if a simple crm system is integrated.

OmniChannel Contact Center

Comments: Very good and happy customers.

Pros:

Easy to use and user friendly. Integration with Teams. Reporting possibility.

Cons:

Takes some time to set up, once done it works.

Good product, easy to use

Pros:

Possibility to integrate this with existing solutions

Cons:

nothing specific, except maybe the price range

XCally Motion is a complete solution available to everyone.

Comments: Complete solution of functionalities required by customers. In continuous advance of new functions and adapting to what the market requires.

Pros:

Its architecture and flexibility allow it to adapt to different customer requirements.

Cons:

Only has native WhatsApp integration with Twilio.

xCALLY a Must Have for any Call Center

Comments: Before we started using xcally, we were have challenges with our previous application as it could not seamlessly handle the blended nature or our call center. But with xcally we can now do that and also do the following:
Manage the inbound and outbound call channel effectively using the flexible and
effective Queue Management xCALLY solution provides.
Build simple and extremely complex IVR with ease using xCALLY's powerful drag and
drop cally square tool to build IVR.
Integrate other databases and other CRM application like Zendesk to further enhance
the Contact Center Experience.
Build custom reports and also taking advantage of xCALLY in-built reports which helps
them make business decisions and meet business needs. In Summary, If you are looking for a Call Management Solution that would best meet your business need?
Then try xCALLY.
We have been privileged to have used the solution for over two years now and all I can is
xCALLY is a must have for any customer service department of any business ranging from small
to large scale Call Centers - You get the best support on the solution and you get the best value
for your money.

Pros:

What I like most about the application is the Cally Square. Because that has made IVR design and implementation very easy.

Cons:

What I like least in the application is the generalization of information on the IVR. I want to be able to deferential the dashboard report for different unit of the business even though they are using same application

Great functionality at a competitive price

Comments: Our over all experience was a very good one. They were with us through out the process of onboarding to deployment and were readily available for any questions that we had.

Pros:

The cloud native platform is extremely easy to use. The set up and configuration is very straight forward. We had our system up and running in less than a week. The UI is well thought out and the system features are robust and they have a drag-n-drop IVR designer that helped simplify the design process. They have a built in integration into the CRM we use so there was no need for extra development. The Omni-channel product was more complete than the other companies we looked at and priced better.

Cons:

We needed a WFM solution and Xcally did not offer one but we were able to custom integrate with another solution that provided the services we needed and the systems works well together.

Omni-channel call center solution

Comments: Agents can easily move from ​different support channels without losing​ time and focusing on ​customer's requests.

Pros:

Multi-channel integration Multiplatform clients Modern UI look and feel Extensible and CRM integrated via APIs Analytics​: out of the box available​ a wide collection of stats and the chance to customize and create new reports

Cons:

No automatic upgrade, it​ requires to be triggered via UI manually.

A special call centre

Comments: Our company is now accustomed to this service. It's cost effective compared to other customer service tools in the market hence it is a must have choice for my company

Pros:

To start with, it has a beautiful design and it's one stop solution for all GUI regardless of whichever media is used from voice, SMS to messenger. The dashboard is user friendly. It has social media integration and inbuilt voice recording.

Cons:

The tech support team is not available for help during emergency. It takes time to resolve issues.

Simply put, XCally saved us time and money.

Comments: Well, we have an enterprise level call center at a very reasonable cost.

Pros:

* Reliability based on the legendary Asterisk call manager * Easy to use and well designed user interface * Visual drag and drop IVR designer * Live, customizable and beautifully designed stats dashboards * Reasonable pricing compared to the competition

Cons:

* Trials are very limited * Phone Bar supports Windows only, other OSes have to use other regular VOIP software (ex. Linphone)

Fantastic

Comments: I have worked with XCALLY for several years and the stability and functionality it offers at such a good price compared to the competition is incredible.

Pros:

it is a really great multi-channel system, easy to use, intuitive and with amazing integration possibilities

Cons:

It would improve aspects of the marking system such as the rotation of outgoing DDIs in campaigns

Good partner

Pros:

Omnichannel and easy to install and configure

Cons:

No negative considerations rigth now, it's ok

The Best Choice for Customer Service and Call Receiving

Pros:

XCALLY is usually used by call centers since it deals greatly with call logging, scripting, monitoring, recording and others, but it is a great tool for customer service as well. As a customer service specialist, we receive feedback through different mediums, and some of these calls we receive through calls. XCALLY allows us to monitor these different calls and to record them, allowing us to go back and review them or to document them. Integration with some call application is possible, which is a plus.

Cons:

After using XCALLY for a few months now, there are just no disadvantages worth mentioning. It is working great.

Great Product Great Price

Pros:

This is a great product for omni-channel contact center work. We've been with the company since their voice only product ... Shuttle. We are now on the latest version and we love it.

Cons:

Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.

One platform for multiple communication channels

Comments: Xcally is a MUST HAVE for any customer service department

Pros:

Can be customised to your specific needs Considering what you get in terms of features, and what you pay - it is a bargain My team and supervisors love it!

Cons:

Nothing comes to mind. Really pleased with the product

What a great value for money platform! Definitely what you aspire to run your CS!

Pros:

We have been using Xcally for the past 5 years across 8 different geographies. Integrated into a cloud base ticketing system and enjoyed it's great scalability, inter-operability across system and all this at a very competitive pricing. No downtimes, limited upgrades, bug-less.

Cons:

nothing major. normal ramp up period to get all the proper integration across the cloud systems going but have been very smooth since then. great support also always demonstrated from the Xenilab team.