Toast POS Reviews

I like toast

Pros:

User interface is easy. I can find what I am looking for quickly.

Cons:

Can be confused with other options and new updates are hard to confirm

A Restaurant MUST!

Pros:

How easy it is to set up and categorize. Also see sales report and track inventory.

Cons:

When it freezes, glitches, or has an issue processing payments.

Beware of toast pos

Pros:

It was supposed ti be easy. It is not for a small business. Be ready to be a full tech ex0ert with zero help.

Cons:

I gave a rep a low review. They took me off my account and I could not access my own business for more than 20 hours. I was on the phone for 34 minutes and not one person could figure out how to reinstate my account. But you better know they still charged my account even though I had zero access. This was live during my business hours. Toast admitted it was their own employee who did this. I'm going to keep posting this for every small business owner to see. We cannot allow these tech companies this power.

Not the best overall, but the best modern choice

Comments: A one of the longest running TOAST users, almost 10 years, I love it because it's functional, easy to use and customize, if you know the program. If you don't have a TOAST expert on your internal team, it can be challenging as customer service is poor and they don't have operational experience that relates when you are trying to resolve an issue.

Pros:

Ease of implementation, interface, and reporting. Very functional if you take the time to learn the system. TOAST central database has lots of e-learning and resources at your fingertips. Like how many integration partners there are.

Cons:

Customer support is lacking. Phone support is painful, Follow up by assigned managers is one sided. Most companies are better of hiring TOAST independent contractors to set up and manage their systems. TOAST fees including credit card processing fees are very high. Lastly there has been a very big known and detrimental outages

Very Robust and Versatile POS w/ minor hiccups and One NO NO Add-On Feature

Comments: I'm now pretty savvy w/ Toast POS after 6 mo of use.

Pros:

Robust and Versatile POS for full service restaurant. Perfect for full service restaurant. it does have some minor hiccups. Probably the best POS on the market. Integrates well w/ Open Table. Good support w/ little wait time most time.

Cons:

Toast offers many useful integration except One major NO NO Add-on is Toast Payroll - it's a disaster. totally user unfriendly. clumsy, many non-sense system questions that cause confusion, lack of even the simplest and most basic yet required reporting. Even it's nice to have the time cards get carried over automatically, you would be better off using 3rd party time management and payroll app.

Have Some Toast With Your Brunch. Or Lunch.

Comments: With over fifteen years of customer service experience covering all types of industries imaginable, the Toast POS software stands out when regraded by it's ease of integration, system set-up and navigation, customization and guest interaction interface. High marks all around and a resounding cheers to Toast's user friendly design.

Pros:

Simple and easy to integrate into my workplace's numerous departments, Toast POS offers a user friendly platform to build an inventory into with the option to edit the information therein whenever required, even in real time when alterations are needed to complete a guest's order. Toast POS has a sharp and clean visual design that utilizes an equally well developed workplace layout sure to please no matter what industry you're part of.

Cons:

A small setback I've noticed is the required input of a guest's name or information to initiate the 'tap to pay' option. There is a button to 'skip' this input, however if guest recall is pertinent to completing an order then the name or number attached to the order is required. I would like to see the guest's digital pay pad screen offer the ability to input a name or number if only to make interactions conclude in a quicker, more proficient manner.

Toast POS has been a nightmare

Comments: I was excited, but knew i made a huge mistake the day we went live, they ran out the door as soon as we were hooked up with zero training, and it only got worse which is why i'm here.I have a 39 Year old restaurant with a pretty large menu, it wasn't easy to make the switch, but i did, and regret it.

Pros:

The handheld device is nice, but i only ordered one, when i tried to send a second one back they told me to keep it, but still charged me for 2 ($100.00) month.

Cons:

I was mislead by their sales team, it never felt right but i was sold on the 3rd party integration, once i found out they don't integrate, it took a month to find out the truth, but was still billed for things i didn't receive or use, even things like Caller ID (common 101 stuff with so called older POS companies) i understand they discontinued, but they still charged me for it, and refused to refund without a fight.Bottom line, this has been the single worst decision iv'e made as a small business owner, and it's not over yet, i'm still fighting to learn new system, a system i wish i never moved forward with. do your research, it's not always greener on the other side.If you're a huge company with multiple locations then Toast might work for you, you would also need to have a very small menu with very few modifiers for it to work and be worth it, but honestly after the huge expense monthly plus CC processing is it really worth it?

Toast for High-End Restaurant that is part of a Hotel/Banquet/Spa Resport

Comments: Positive, for both POS and Payroll. While we have had a few hiccups, I have been impressed with Customer Service and Tech Support in most instances

Pros:

Self-Install was a little bit complicated but Toast Support was very helpful. The interface is very intuitive and overall simple to follow and teach. Some financial reports don;t show exactly what we'd like, but Toast Support is helping us create custom reports for everything we need.

Cons:

Setting up the menu and revenue centers, especially chaging the revenue centers has been less simple than I'd like.

No Customer Service

Comments: I understand nothing is perfect however when you combine it with a lack of customer service this drastically decreases the value of the product.

Pros:

Easy setup, very intuitive, easy to train employees

Cons:

The customer service is very poor. They don’t even pretend to care. If able I would post the corespondents I have had with the company. Extremely poor however they are quick to bill or sell you an add on.

Horrendous customer service.

Comments: The product was good enough until we experienced an issue that needed support and this is where they dropped the ball entirely. I would not recommend this product for anybody that needs reliable support.

Pros:

The app works well and it's fairly easy to use, although they forced an update recently that made the system worse.

Cons:

We use toast at our Food Truck in Rehoboth Beach, Delaware. We tried integrating doordash into toast and when we visited the shop on Toast it was locked and we were unable to add the integration. After reaching out to our onboarding contact [sensitive content hidden] who was unable to resolve the issue and directed us to Customer Care. After contacting customer care they gave us the runaround yet again ultimately telling us it was not a billing hold but a hold placed by the onboarding team. This hold has persisted now for 5 days with 0 resolution or support from Toast, they have dropped the ball completely on us. We expressed we had an advertisement running for several days that we spent money on to promote that we were on doordash and that money has now been wasted, not to mention the potential sales we have lost. Toast's support has been horrendous. If I knew this was going to be the case we would have never gone with toast.

Rip Off

Comments: Good luck get somebody in the phone and resolve the issue no ( 1 )speak English

Pros:

if I can give O star I will the suck your money out .

Cons:

I order product the messed up my order and charge me and have another the send me and charge me for the sand me label after three day sen the product back after milion call and email and no supervisor to talk and if you do he can Resolve anything and not get my credit back till after 28 days this is the most Ridiculous thing I ever hear you lost me as a customer and you'r not supporting Restarant business your there for take advantage of small business!!!!

Toast Review

Pros:

Toast has been seamless for us to use. Customer service is always top notch and the amount of mistakes in restaurant has decreased dramatically.

Cons:

Online order was a bit tricky to set up and has been a little harder to implement.

Bbq Restaurant

Comments: Five stars, we have not left yet and recommend to all our other restaurant owner friends.

Pros:

Easy daily use and modifier options and report options. We had to submit an insurance claim and everything requested was available through Toast.

Cons:

Hit/miss with customer service. You either get someone excellent that can walk you through the issue or someone with no clue that keeps you on the phone rather than transferring to someone who can assist.

Toast is easy to use!!

Pros:

We do not currently use the POS system for this client. I do, however, have other clients that use Toast POS and really like the ease of use.

Cons:

I wish there were a few more options. Also, there are a few things that have been discontinued that I used to use--Progressive Discipline

Recent user interface changes

Comments: Until the recent update, I had a great experience with toast. This update should have been focus grouped by the people who interact with it on a regular basis. Making changes like this only cuts into the ability of a business to make money. Your job as a technology company is to make making money easier not more difficult.

Pros:

The Toast version prior to the latest change was excellent on the front end. Very intuitive and organized. The problem I have is why would you change the entire functionality that made your company take the industry by storm? It seems irresponsible and disrespectful to make drastic changes without actual input from the companies you serve.

Cons:

Could be easier to adjust backend edits. The user interface update did not improve the customer experience. It was not an improvement from the former version.

good technology, horrendous support!!

Comments: I'm paying over $500 per month and there is no support. wait I'm sorry there is support. there is email support, articles to read and don't forget the videos, but that doesn't work when you are in a real time situation. wait, they do have phone support, the worst. we know more than they do and were calling them for help. its like the student teaching the teacher!!

Pros:

hand held ordering. tableside payments. and a few other things.

Cons:

the worst support of any company i ever dealt with. I'm currently paying $75 dollars per month for integration. almost a month in still doesn't work. online ordering 3 weeks in still not functional, gift cards still not functional. I could go on and on.

TheManhattan

Comments: Positive - especially with help desk

Pros:

Nothing to add - survey questions covered it all.,,

Cons:

Would like payroll assistance available on weekends

Great POS, better than aloha

Comments: Honestly, very solid and great pos for a restaurant or a retail business. Easy to use

Pros:

Fast, easy to use, mobile friendly, great support when needed, one of the best for restaurants I've seen.

Cons:

Sometimes to synch the mobile with the brain would take sometime and that was a bit annoying

Once they get you, they pile on the fees

Comments: Not good

Pros:

The online ordering before they started jacking my customers .99 an order.

Cons:

YOU DO NOT WANT TOAST!THEY JUST ADDED A .99 FEE TO ALL OF MY CUSTOMERS WHO ORDER ONLINE!.We already pay for that service.. We are invested in this register system. NOW THEY PULL THIS!!.The ONLY OPTION IS TO OPT OUT OF ONLINE ORDERING.RIP OFF!!

Amazing!!!!

Pros:

It’s easily accessible and can always call customer support.

Cons:

Too many outages. Sometimes have issues with a connection.

Works when it works.

Comments: We did all of our clocking in and out for all employees on the toast system along with all of our order placing. Entering products and getting them accurate sometime caused issues.

Pros:

It was really easy to use once we got it set up and going. In concept it is a wonderful product, and it could be a great asset to any restaurant.

Cons:

Customer service left something to be desired. At times we were on the phone with them for over 2 hours and we still wouldn't be up and running.

Four Mile Pig Overview For Toast

Comments: We love toast POS for our restaurant.

Pros:

We love how easy toast is to use in our restaurant. Its easy to navigate.

Cons:

I least like that in the catering/events that a client cannot pay a deposit with a credit card.

Toast POS

Comments: A truly simple and effective system, the credit processing aspect is where I have the most concerns, but like taxes, it's unavoidable to a certain degree, but it's well documented that PROCESSING is a racket, where companies can, will, and do take advantage of unknowing, business operators who just simply don't have the time to research and find the best, most fair processing fees. I was not involved with the selection of this system, but operators get hosed regularly by processing fees, so do your due diligence because this is money which should be going into your account and back into your business

Pros:

Toast is a cloud based POS system. It is easy to use, pretty intuitive. It doesn't come with the baggage of the traditional old school proprietary systems. I've worked in restaurants for 30 years, and have worked with all sorts of POS systems. This one is pretty straight forward.

Cons:

It would be nice to have an ON screen list of 86 items, so you can ensure buttons are reactivated in a timely manner. Also, we recently had a charge back due to someone using someone elses credit card through the online ordering platform. This is where a guest literally orders and pays from their computer or mobile device, so WE at the store level have absolutely no interaction with the guest. I just simply do not understand how the charge back for that fraud comes out of OUR pocket, when it was the POS that approved and allowed the transaction. This seems highly unfair. Every dollar counts. This was a big order too like $200. Might not seem like much, but when you're fighting and scraping to maximize your profits, it hurts.

TOAT POS Review

Pros:

Toast is a light weight tablet pos system that is fairly easy to implement and support. Its a smaller less encumbered system than Aloha POS which we used previously. That said its not as full featured when it come to multi location management as Aloha POS.

Cons:

The support on Toast is the largest issue we had. Each time you have an issue you have to start with square one at support. They dont offer account reps or any such services even with the initial roll out.

Simple, Easy and Make a small business look large

Comments: This Tablet system is Il easy to use and install. Low maintenance cost and literally is plug and play. Customer support is easy to access and quick to support our needs.

Pros:

The ever evolving addition of modules and ease of use. Simplifies our line operations and enables us to offer a loyalty program and gift cards that a small business would be challenged to offer on our own

Cons:

Toast is the simplest POS system I have ever used.