Ricochet Reviews

"Not Just Consignment Software - A solution."

Comments: Barcoding, website/storefront sync integration, layaway, reporting, a loyalty program for my customers, auto-discounts, easy access to online vendor sign-in so my consigners can see what is selling, what is owed to them and when contracts are ending, it stops the unnecessary phone calls throughout the day asking if a vendor has money to pick up.

Pros: It is flexible. I can make this software adapt to my business needs. I can be a consigner, a store shop owner, a flea marketer, ebay consigner, craft store, space rentals, a retail store and so much more. If there is an internet connection I am in business.

Cons: Ease of posting products on to the website. I am hoping the new app with help out with this. I would like to use one simple method to post a product directly to my website with pictures and all. I can kinda of do it with the mobile browser but would be so much easier with a dedicated app. I think this would help our vendors to add products. Allow for other credit card company choices. I prefer Square as my credit card provider so to process credit cards I need to switch apps to process the transactions. It's a pain but not a deal-breaker. Cost is a bit high at $109 a month and an extra $39 for the website. So the total annual cost to run the software is almost $1,800 a year. You save a some money by paying annually rather than monthly.

"A User Friendly Software with Exceptional Customer Support"

Comments: We always feel heard by the Ricochet team and appreciate their willingness to discuss possible improvements or even explain why a desired feature may not be effective in meeting all their customer's needs. We understand that not every feature we may want is an asset for every store/shop they service. The pros outweigh the cons and we actually value their commitment to delivering a software that works but isn't overwhelmed with "bits and pieces" of features that only meet the needs of some.

Pros: We began our consignment business with Ricochet and truly believe it played a huge part in our success and is a key to our continued growth. Our team frequently comments on how easy it is to use the software. Many of us have had past experience with systems that were cumbersome and clunky; in comparison Ricochet has an interface that makes it easy to train new staff. Our new staff members quickly get comfortable and confident in using the POS which allows our team to focus our attention on better serving our customers and consignors. As we have grown, Ricochet has evolved along with us. The Ricochet team is constantly working on making the software better and adding features that give us the ability to do business more efficiently. It is important to us to be partnered with service providers who are always looking to enhance their services because it enables us to also always be improving. Their customer support is exceptional. A team member is always readily available to assist and answer questions. We appreciate this level of service because it allows us to offer the same value to our customers and consignors.

Cons: There are some features and capabilities we hope to see in the future.

"Great Program for Small Handmade Business"

Pros: Ease of use for me and for my handmade artist vendors, great reports as an owner that are easy to look at at a glance and keep me on the right track, and the vendors love being able to see in real time what items of theirs are left and what's sold, helps take some of that stress of extra communication off of me.

Cons: There's a couple things that went away with the update that I liked being able to do that can't do anymore, or are done differently but really it's a small thing compared the amount of help this program offers.

"Mabel’s Market for Ricochet"

Pros: Ricochet was instrumental in helping us get our business off the ground. The personal attention and comprehensive software helped us reach out to vendors and assist customers with confidence. Ricochet is invaluable for accounting purposes and we’ve also used it to track past sales and make future plans.

Cons: The frequent upgrades to the system have sometimes been tricky for our consignors to use.

"Easy to use"

Comments: Good. I thought the program would have more to offer than it has, but it still has better functionality than my old one.

Pros: It's a very user-friendly program that makes training a new person easy

Cons: No cash drawer module to help count the cash drawer
It needs a way to make a store purchase without going on the books
I've made several mistakes on pay-outs because there is no "Through Date" on individual Consignor accounts
Too many clicks to get a receipt
Needs a daily Consignor report
Needs a build a custom report function

"Great Service!"

Comments: I have loved this software. It offers lots of overlap of accounting, sales, website and customer access. It is slick!

Pros: The customer support is phenomenal. Response to questions is fast and the staff ALWAYS know the answer to my questions. This software, is also easy to use and offers lots of ways to gather data and sort through data.

Cons: It is missing just a couple features that I would like. For example, you can only look two pages ahead or behind when looking up products.

"Reviea"

Pros: Very easy to use. Exporting existing inventory and vendors was easy.

Cons: A bit pricey for someone in Canada with the exchange

"The Most Amazing Customer Service"

Comments: This is the first and only software I've used. I did tons of research before I purchased and I have not been disappointed. They have been extremely responsive to my questions and issues (100% of which have been my error).

Pros: The easy of communicating with the company when I run into a snag.

Cons: There are a few reports I with that I could generate that don't exist. Example "Average Monday Sales". I also with that there was a way to change the status on products from "expired" to "picked up" in mass. I haven't found a way to do that yet.

"Best Consignment Software"

Comments: Our experience is fantastic and I love that they make themselves available to us any time.

Pros: Easy to use and great customer service.

Cons: not being able to do intake and price in a list and remove items to donate or picked-up.

"Customer of several years"

Comments: The new version hasn't really provided any new benefits, just headaches and frustration.

Pros: I DID like that we could do individual reports for our clients (both inventory and sales).

Cons: I HATE the new version. A LOT LESS user friendly and not as compatible with our estate sale business now. Looking for other options.

"Ricochet is cool"

Comments: Over all I like the staff and how they are willing to wok with you.

Pros: Very easy to use. I like the fact if I wanted to do consignment s I can with this Softwear.

Cons: The steps it take to do a sale. It should take
Know more than three steps.

"Software"

Comments: Overall, we love the flexibility and ease of use.

Pros: Being able to use this either at the register or on my phone when on the go.

Cons: Some discounts would come up incorrect and consigned discounts were always wrong.

"Happy with Ricochet"

Comments: Over all it has been good. I plan on continuing to use Ricochet.

Pros: It's easy to learn the program. Very quick and fast to get costumer service.

Cons: More steps to adding inventory then I am use to.

"So far"

Pros: Consignors access time their inventory and sales

Cons: Reporting isn’t as user friendly.
Need to add reports per consignor.
Needs an app.
Returns aren’t a short process

"Easy to Use and Outstanding Customer Support"

Comments: The software is fairly intuitive, but it does seem to have a few glitches. However, rebooting usually solves the issue. A number of times the wrong SKU comes up when the tag is scanned. Not sure why, but refreshing usually works. We've noticed some inconsistencies in assigning items to consignors in the payout reports. It seems odd that when we need to correct pricing or items in the consignor reports Ricochet needs to make those corrections for us. Sometimes it is difficult to scroll through the pages on say the Inventory screen. It only goes so far and you have to begin again or just type in the page number. The credit card reader is a bit finicky. The swipe has to be just right to read the card on the first try. We've had a couple of instances where the receipt printer was spewing paper and we weren't able to clear it, but that was most likely operator error and Ricochet fixed it pretty quickly.
On the plus side, Ricochet has always been available either by phone or chat to answer questions when issues arise. They must work around the clock, since we're East coast and they are West coast! The look and feel of the on screen pages is clean, clear and professional. We only have a few months of experience with the system, but overall we feel confident it was a good choice for us.

"6 months and we are 100% satisfied"

Comments: We at The Blue Pineapple Consignment boutique have been using the Ricochet software for 6 months and we are 100% satisfied in every way possible. We searched for the right software for months before we decided on Ricochet. It was designed for non technical people that care about results, not programming. And for the most part, anyone can learn to automate their consignment business with little or no training with this software. There are perpetual upgrades, processing integration, and the best customer support ever. If anyone needs a personal recommendation before taking the plunge, feel free to contact me on my cell anytime. Al Rocuant 941-376-0648 The Blue Pineapple Consignments Cairo, Ga.

"easy to use, quick to learn, can assess from anywhere,"

Comments: The software has been A perfect solution for starting our business. I like that it calculates the Tax percentage, different report summary, vendor tracking, prints checks, able to customize for each vendor, is easy to put in inventory and keep track of what has been sold. The support has been exceptional and they have gone above and beyond to help us in everything that we have needed . I would highly recommend the software to any new vendor/consignor type of store.

"ABSOLUTEY AMAZING!!!"

Comments: Ten stars!!! This software is incredible. We have been open one week and have had NO issues. It was simple to learn and the demos and support were also TEN stars!!! Our Makers (consignors) are also very happy that they can keep an eye on their sales and inventory any time. Many, many thanks to Brady and Nick for their awesome software that has made our huge adventure that much greater!!!! WE LOVE IT!!!!!!

"Amazing doesn't begin to describe..."

Comments: I starting working at my mother in law's store with zero experience with any kind of store system of inventory or a point of sale and this system is so easy to learn how to use. It is amazing and a life saver!! Customer Service is absolutely amazing. If I have ANY questions or concerns, they are quick to respond and help me out. I recommend this software to anyone that wants a system with great support.

"We are a new store and have been using the software for about 6 months- We love it!"

Comments: Finding a software that is simple to use, accessible, and yet robust enough to handle our needs is not easy. Ricochet is exactly what we needed! If we have a question about the way it works or a report all we have to do is call or live chat. The guys are GREAT! We are part of NARTS and we will be sharing this software with everyone we can.

"Great user friendly software with excellent customer support!"

Comments: Easy to use, great reporting features and excellent customer support. Would very much like to have ipad bluetooth bar code scanners softweare upgrade available in the near future to simplify my point of sale tracking. Would like to have the ability to delete duplicate entries without it them remaining in the inventory control reports.

"Great Software for for any consignment store!"

Comments: The Software has been great to work with, and the crew at Ricochet have been incredibly helpful. I call or email them with a question and they get back to me right away. What could have been the most difficult part of starting a consignment business, Ricochet Consignment Software has made it so simple.

"Ricochet user"

Pros: Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

Cons: Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.

"Rico Cosign Review"

Comments: Overall a good experience. Customer service is prompt and helpful 9 times out of 10. It is only occasional that a problem cannot be fixed but just tolerated.

Pros: Ability to Organize Consignment Items.
Multiple updates
Sleek design

Cons: Some of the data analytics are lacking
-Sales by product are only for store inventory. (i would like to be able to search consignment items as well) Clickable links are missing in some menus but available in others. (i.e clicking sale # to generate a receipt) There are a few other small hiccups like this that seem hard for the developers to change so they end up waiting for other users to make a request. In an update old items that had been sold as expired now show up on batched consignor payouts. While this is honest it is slightly off-putting to a consignor to see this. I think it would be better to just leave 0% items off of a payout. (I can manually take these off a payout but it is time-consuming) Sometimes features I enjoyed in an old version were dropped in an update I would like to see sales by hour of past days. Sometimes glitchy (could be our computer)

"Very Functional Ricochet Consignment Software"

Comments: We have a complex non-profit consignment art business in which inventory turns over completely each month or every two months. We are also staffed frequently by volunteers. This software has provided a much needed view into exactly where our business income comes from and it enables us to make better and quicker business decisions.

Pros: This functional software is easy to learn and easy to use with a quite complete Help section. There is a lot of capability built into the software which allows for many categories ans stores. The consignment versus store inventory is a nice bonus.

Cons: Being able to send sales reports to Quickbooks is non-existent. Being able to sort on Consignment inventory versus Store Inventory is also lacking. It would also be very helpful to be able to run a report on the top-selling consigners weekly and monthly, as well as the top customers daily and weekly.