NetSuite Reviews

NetSuite is a Great Option

Comments: Our account rep, account manager, and implementation lead are all really pleasant to work with and communicate well. The product is working well so far, and we're looking forward to our Phase 2.

Pros:

So customizable that you can configure it to do just about anything. A unique product that can really be for anyone. Once live, it's fairly intuitive.

Cons:

While the customization is amazing, you can get lost if you don't pay attention to the details or aren't working with someone who knows the technical nuances well when you set it up. Our implementor ([sensitive content hidden] ) helped us with this.

Good overall

Comments: Good. We were able to implement woth no delais and after some month we are up and running saving a lot of time and having all the information handy

Pros:

Rest web services integration Consolidation

Cons:

Bank conection thru bank fees Slow sometimes

There are better products out there for sure...

Comments: Not a fan, used it for 3 consecutive years on another company and then 2 more for invoicing which was another entirely new way of use from the one I used on the previous company.

Pros:

Other than it's customizable, it really is hard to learn and implement in a team. So I can't speak much of it

Cons:

Once more, the abundance of options and functions overwhelms the user and it's not something to learn in a couple of days. This requires hard training and specifics depending on the needs of the company/team

Overly complicated and not the product for us.

Comments: This was a terrible experience from the get-go. Our CTO adopted NetSuite and it was clearly not the right choice from our business. It started with the lack of training. I think we had 2 training sessions over 6 months for the merchandising team. It slowed down the definition process of our catalog so that what used to take 10 minutes in the previous ERP took 3 hours. With many fields mapped to obscure auto index #s for definitions you had to build a decoder ring to keep them all straight. Basically everything we learned to do in Netsuite came from Google or YouTube. All of the menus were different depending on which role you had so cross-training between departments was impossible because people had to get to the same task via different paths. The filtering on reports was flawed and the Import/export menus kept so much history you had to scroll just to find the latest import/export only to be told it was still processing. The only rapid response you got from the team was when it was time to pony up another 250K for renewal. We probably had 5-6 different account people in charge of our account over the course of the 18 months we had the program. Just a terrible experience for us. Would give it zero stars if I could.

Pros:

Lots of options to create reports and define items.

Cons:

Very Difficult to integrate and overly complicated. It slowed down our overall processes and a lot of the logic did not make sense when defining items. It isn't good when they tell you to use a different program to help with the definition process. It is very expensive as well especially when the training is so poor that all you wind up using it for is glorified accounting.

Remarkable experience with NetSuite for AP, AR and GL automation.

Comments: NetSuite has makes it easy to annotate, export and access detailed information for each financial reports.

Pros:

All operations are processed faster which helps us do much more in less time. NetSuite interface with DocuSign is a game changer. Real-time financial performance reports has done wonders in empowering us to make informed decisions for our business.

Cons:

NetSuite has been one incredible product with no blemishes. Its ease of use has allowed us to be very comfortable using it.

Netsuite for manufacturing

Comments: Their support takes forever to respond. They also don’t return voicemails.

Pros:

They are unclear what type of companies would benefit from this program.

Cons:

Standard costing for manufacturing is a pain to set up and has issues

NetSuite - Pros & Cons

Comments: I don't have any major issue, but if there are some updates, it must help my daily workflow. - Also, I hope if I/S details show more details as a default setting. (Journal entry memo, Journal entry descriptions, Subsidiary/Entity Name, Etc.), it must be better even though we can customize, I cannot save all account reports.

Pros:

You can customize reports and save the reports for future uses.

Cons:

Hard to find my journal entries and there is no way to go direct to general ledger accounts (Need to open P&L, BS or CoA) I hope there is search function to accounts directly and my journal entry list.

Robust ERP solution

Comments: Overall, it has been great. It has so many features and we can customize to meet our needs.

Pros:

Love that it is so customizable for our organization and tailors to our platform. It integrates seamlessly with our other software.

Cons:

There is a bit of a learning curve as it has extensive features.

Great product, efficient and easy.

Comments: I've been using it for some years now, and it is one of the best on the market.

Pros:

The Graphic is good, there are tons of personalizable reports and they are quite easy to use.

Cons:

It is not always the simplest software to navigate, but having the option to automate some processes would make my work smoother and more efficient.

User Friendly Program

Comments: It’s been great. Finding sales order is a breeze. Editing is very easy. The amount of personalization you can setup with the Home Screen to organize cases and even run reports is a breeze. Netsuite is extremely usher friendly and I learned to use it with 1 week of training.

Pros:

Finding sales order is a breeze. Editing is very easy. The amount of personalization you can setup with the Home Screen to organize cases and even run reports is a breeze. Netsuite is extremely usher friendly and I learned to use it with 1 week of training. I also love that it Syncs perfect with Shopify. Makes e-commerce a breeze!

Cons:

It’s nothing I don’t dislike with that platform. My job doesn’t utilize it too it’s full ability. I wish we were able to do more search by phone number and address.

Save time and know more about your business with Netsuite

Comments: I am a very big fan of NetSuite and I am excited about learning how much more NetSuite can do for our business that we haven't touched on yet. It has given us more visibility into our financials and shortened our closing time each period.

Pros:

We like the ability to easily run financials on a project level basis and the automated features that shorten our close cycle.

Cons:

The customization that needed to happen to fit NetSuite into our current work processes and the transferring of data from our QB system to NetSuite was not smooth due to going live mid-year.

Netsuite Review from IGPES ERP Admin

Comments: My overall experience with NetSuite so far has been quite interesting as I feel the need to know more about the application. There are functions on the platform that make a lot of the operational workload easier especially when it comes to reports. The application is dynamic and overall great to use for business operations.

Pros:

1. NetSuite offers a wide range of modules covering financial management, CRM, e-commerce, inventory, and supply chain management. 2. Suitable for businesses of all sizes, from small startups to large enterprises. 3. It is cloud-based. 4. It is customizable and Flexible 5. Provides real-time visibility into business performance with robust reporting and analytics tools. 6. Supports multi-currency, multi-language, and multi-subsidiary operations, making it ideal for global businesses. 7. Regular updates and new features are automatically deployed, ensuring the system stays current with the latest technology and best practices.

Cons:

1. It can be expensive, especially for small businesses or startups, due to subscription fees, customization costs, and user licenses. 2. Requires a learning curve and may necessitate ongoing training and support. 3. Implementation can be time-consuming and complex, requiring careful planning and resources. 4. Occasional slowdowns or downtime may impact business operations

Net Suite streamlines efficiencies

Comments: Overall, the process was good, and we received a lot of support from the NS implementation team.

Pros:

Once you learn the system, it's simple to use and gives you quick access at your fingertips. You can get a 360-degree view all from the same screen.

Cons:

Trying to find where training is, was not easy. It was necessary to know the NS verbiage to locate sessions.

The most difficult project of my Professional life

Comments: It has been more difficult than I ever could have imagined. You fix one thing and it breaks another. In the end we wonder if the consolidation of systems was worth it. Right now my answer is it was not. There is so much I would change if I was in charge at NetSuite. There really is potential for it to be good, but they would rather charge you a ton of money for some feature that is difficult to understand, and ignore your problems. The difference between the basic tier and the premium tier is 200,000 transaction lines to 2 million. So the value of 200,001 lines is the same as 2 million. That's ridiculous. They should have more tiers.

Pros:

We like that we are using only one system for our accounting, fixed assets, sales, purchasing, inventory management, reporting. There are some things that are easier than they were before for us.

Cons:

This will be a long list. It's very frustrating to switch to an expensive system that cannot do what we thought it would be able to do, and has unexpected challenges that we just have to live with. - Parts bin verification button, box down arrow check-mark icon thingy. It's too small to see, and too many clicks. - Not able to batch print more than 100 invoices at a time. NetSuite does not care about this but its a huge deal when we have over 2000 invoices to download at once. We can easily miss 100. - Invoices disconnect from sales orders if they are changed, leaving the sales order open again. Which leads to double billing because we are checking our open orders, trying to close them all.  - Internal invoices create a receivable. It would be so much easier if they just didn't at all.  - Credit memos are an afterthought. It's like we're the first company you've dealt with that does them.  - No negative quantities are allowed on sales orders so adding inventory back into stock requires a credit memo. - The entire parts ordering process is so difficult for our parts people. You can't easily see how many you've sold in the past, you can't see how many your location already has on order, without flipping through screens. It's a cumbersome, slow , confusing process. The amount on order shows the amount for the entire company so it's totally useless. Then on the item receipt, we can't see the total dollar value per line so the guys are constantly receiving parts at the wrong dollar value, making AP's job really difficult. And since our developers cant fix it, and were on the basic service level tier, were basically told too bad, by an automated email from Oracle. It's so frustrating. - We can't add more invoice info to customer statements. Info like unit numbers. The statement function in the system is essentially useless to us. - Grey font on a white background in a small size that you cannot change. It's like Oracle said "let's make this as hard as possible for people with bad eyesight". - Some lists that have lots of items we can select ALL, but others, you can only select one range at a time either 1 to 25 or 1 to 100. No rhyme or reason to it. - The entire Item Receipt and Item Fulfillment process makes everything slow, and creates 3x more transaction lines. They are redundant. If we had known that every transaction line would appear on three different transactions every time, we would have known we were on the premium tier which would have cost more money and we wouldn't have chosen NetSuite. The basic level includes 200,000 transaction lines. So now we are over that number. This was dishonest from the sales process from the start. Now we are forced to pay an exorbitant amount to move up to the next tier. They held our system hostage for ransom. - They don't give your developers free accounts! For us that meant we didn't have enough accounts for all our employees. There's lots more but I think you get the point.

Netsuite Review

Comments: Other than having to solve a lot of issues after implementation, it's been a wonderful software

Pros:

we work with multiple subsidiaries and need to consolidate financials. Netsuite makes that very easy. Same with inventory management

Cons:

the implementation phase was a little painful

Better than the alternatives, but only slightly

Comments: Overall we've found gains working with Netsuite, but it took about 18months before it was really integrated in our organization and I still question whether some of the gains are worth the drawbacks.

Pros:

Netsuite has helped with financial transparency in our company, tying our inventory in with our accounting better than our previous system.

Cons:

Interface and templates are terribly outdated and difficult to edit / improve. Netsuite is a big investment for our size company but we feel small to them, as customer support has been hard to come by.

Great ERP!

Comments: We are quite happy with our NetSuite Environment.

Pros:

Ease of Initial Implementation. Easy to customize for additional functionalities, 100's of Suite Apps available to implement additional functionalities needed. Great support resources available. Ease of use for business users.

Cons:

More ability to control what business users can do in terms or reporting.

Oracle NetSuite for Finance Team

Pros:

I would like to dive straight into the pros as given below: 1- It does allow us to automate almost everything in Netsuite using Scripts and workflow. 2- Easy to set up custom fields based on your tracking requirements. 3- Tax reporting is a lot easier now and if you are in Australia now you can ANZ localization for PTRS reporting. 4- Integrate with most of the systems you for most of the accounting function such as Accounts payable, AR, Fixed Assets, Bank Recs, Bank payment files, Sales and purchase orders and tax authorities. We have moved from another software which is used for small companies but since we have moved to Netsuite we are loving it and will keep on using it now.

Cons:

I don't think there is anything I don't like about Netsuite as it is very user-friendly and does allow you to integrate with almost everything.

Detailed Inventory System

Comments: Netsuite is able to give me all the inventory information needed to improve my business.

Pros:

Their is a vast array of features and functions. Details of information for inventory and purchasing.

Cons:

It was difficult integrating my inventory from previous systems into NetSuite.

NetSuite as ERM (Enterprise Resource Management)

Comments: Great ERM tool to manage resources effective and use same language when talking to different teams internally. We are glad to use this tool because for example it was not possible to track expenses and related them to a particular customer with NetSuite.

Pros:

Finally a product that rivals Salesforce. Competitive pricing and easier to rollout. Many features help us track different stages of a project when in development and going through production.

Cons:

Training time - it takes a while to coach employees as this is new tool with limited install base and knowledge.

Simple and Magical System

Pros:

Entire ERP system of Netsuite is very powerful specially Advanced Inventory, reporting and CRM modules. It is very user friendly for all kind of users and also easy to configure and implement. The customisation options of Netsuite are so powerful where sky is the limit. Overall it is a perfect fit for small to medium organisations.

Cons:

There is nothing so far which I don’t like about Netsuite. Everything is so well balanced in this system that you don’t have any limitations.

Very comprehensive accounting functionality and a pretty rounded ERP.

Comments: In general I love Netsuite and how flexible it is for addressing the needs of the vast majority of customers.

Pros:

How easy it is to customize without need for expensive resources and the vast majority of the accounting functionality works out of the box.

Cons:

Whilst it’s good to see new functionality delivered with every release, more effort should be made to address existing enhancement requests, some of which have been open for more than a decade.

NETSUITE got your back

Comments: I'm able to retrieve all the email exchange even the attachment even though I am not included in the email. All I need to do is log in to my account and access the case number that I need to review or check which is very vital to my position. That is, to oversee and to make sure that all cases logged are well attended by our CX and accommodated by our Systems Engineers.

Pros:

I am able to get every information that I need and that would be vey helpful in fulfilling may task and helping our customers in timely manner.

Cons:

Restrictions based on your user account.

NetSuite seems to want my business to fail rather than succeed

Comments: The decision to move to NetSuite was difficult. It was extremely expensive for our small company (4 of us at the time), but the features were robust and we felt like it could grow with us. We were talked into additional features at added costs (Premium Support and ACS) that we have regretted purchasing (they were unable to delivery anywhere close the value promised, mostly because of bureaucratic processes that only served to waste our time). NetSuite does not care at all that we are unhappy customers. I like to think of our service providers as being part of my team -- they will help me succeed and in turn that will help them succeed. NetSuite does not care at all about whether we are successful, and instead seems only to want to squeeze every last penny out of us. At this point we have spent so much time and money on NetSuite that we are reluctant to move our business. We keep hoping that our investment will one day pay off, but are usually left cursing NetSuite rather than praising it.

Pros:

NetSuite has a lot of capabilities. I am confident that if we invested enough in the system, it could handle all of our needs.

Cons:

NetSuite is clunky and not user friendly. It is not designed for small business, where each employee wears multiple hats. We are 7 people, and most employees have to switch between roles daily to accomplish their goals. When we reach out to NetSuite for help or suggestions, they do not treat the relationship as a service provider who wants us to grow and be successful. Instead, they try to squeeze every dollar out of us. They consistently under-deliver on time-sensitive outcomes, and try to sell us upgrades we don't need and can't afford. Our account manager is delightful, but has no authority to help us in any capacity. Every B2B transaction is extremely difficult (including us paying NetSuite). When we try to lean in on NetSuite services, we find they are unable to deliver what was promised, and are unwilling to negotiate or apologize for their own shortcomings and mistakes.

From an IT perspective

Comments: The overall experience with Netsuite is great. Customization is possible with no efforts. We are able to support almost all the Finance and Supply chain processes

Pros:

360 view on objects => From a customer, link to sales orders ; from a sales order, link to Purchase order; ...

Cons:

Sometimes, pages take time to load. Even more on Sandbox