Kixie PowerCall Reviews

Kixie is becoming a power player

Comments: The support is top notch along with the website.

Pros:

Kixie power dialer integrate seamlessly with HubSpot, and we are enjoying his features. All the company is a little expensive and still needs to improve their phone app. I highly recommend the functionality and features of this company.

Cons:

The phone app isn’t the best and needs improvement.

The Best Softphone Service I've Used

Comments: Overall, our experience has been positive. We're running the trial right now, but having a platform that allows us to call easily with a local presence, has a slick dealer with features like voicemail drop, automatic post-call notes and dispositions, and SMS built right in, all that integrates fully with most popular CRMs is a godsend. All for a monthly price that's less expensive (or at least comparable) to other options on the market. As of yet, I don't have much negative to say about the platform.

Pros:

The reason that we started looking for an alternative softphone provider is because we were looking to improve our connection rates with people across the US and Canada. Kixie has the easiest and most cost effective local presence that I've found in my last month or two of research. Essentially just turn it on and start dialing. In the short time we've been using the trial we've already been happy with the improvements to our connection rates.

Cons:

Mind you, we've only been on the trial for a short time, but so far there hasn't been much to not like about the system. It's easy to use, fully integrates with HubSpot, and has a host of useful features.

Extremely unreliable, no accessible phone support, no support whatever on weekends

Comments: We are very disappointed in their software and service. I don't recommend it.

Pros:

It integrates with Pipedrive CRM. That was the main reason we selected Kixie.

Cons:

Extremely unreliable. On one Saturday, all the calls were routed to one employee's voicemail. The customers wondered if they were calling the correct number the entire weekend. Kixie offers no support (chat, email, or phone) on weekends. This means our issue was not even addressed for over two days. Who knows how many potential sales we lost in those two days? On Monday, I called them when they opened, but it would never connect to a live person. A pre-recorded message instructs us to chat online. I called our account manager several times. No response.That wasn't even the only issue we had with Kixie. They also had problems with call recordings, routing, and other technical issues, such as some call durations showing up as 0:00. Their team needs to be adequately staffed. The software needs improvement. They need to extend their customer support hours.

The Best Phone System on the Market

Comments: Kixie has been great all around. Good support, very advanced system. Deploying it was made easy by the staff at kixie.

Pros:

The local presence feature kixie has is by far superior to any other competitors system. You dont have to buy all the area codes then switch between them. With Kixie, they have unlimited numbers and the system automatically switches between them. Also, the integration with Hubspot is phenomenal.

Cons:

The system is very complex, and could benefit from being slightly more customizable.

Must Try - Been using over three years and constantly gets better

Comments: Our office is extremely satisfied with the software. Everyone is multi-tasking and we couldn't be more pleased. Must demo if you are still shopping.

Pros:

It's extremely beneficial of connecting with our current CRM immediately after a call. I am able to recap everything important and anything missed.

Cons:

In the beginning, the software updates were during the day and during my peak calling times. I would have to reload the software and was frustrating. Lately, updates are down overnight which avoids downtimes.

Rudy's Kixie Review

Comments: Love it, we used to use another call software and it would drop calls like a Dallas Cowboy receiver drops footballs, but in came Kixie!! and saved use from having that awkward call back to the customer explaining why the call keeps dropping. So in conclusion, If you are not working with Kixie you are not working officiant. Thank you,

Pros:

it is inter-gradable with our main software, keeps track of your calls and notes. Its not just for calls, there is a text message option available, which makes it super easy to stay in contact with your customer for quick questions. Love Kixie, couldn't recommend it enough to other companies.

Cons:

once in a while there are some bugs, but the kixie team is quick to resolve that problem with software updates.

Love it!

Pros:

Power Dialer and connection boost are both awesome.

Cons:

At first it was like anything else, something new and I didn’t know much about it or how to use it. Customer service is awesome and always there to lend their help.

Kixie, a phone system hero that we all need!

Comments: My overall experience with Kixie has been phenomenal since day 1. Kixie will truly listen to your company's needs and expectations. Kixie will strive to make the consumer experience so much better.

Pros:

I personally love that calls round-robin to the next available rep.

Cons:

Nothing. I love Kixie, it's the best ever!

Kixie, expensive, but like all things in life, you TRULY get what you pay for.

Comments: Amazing. Truthfully, the best part is the customer service. I have not once spoken to anyone that I felt like didn't love their job. If they do, they hide it very well. Y'all are the chik-fil-a of VOIP services. Kudos!

Pros:

It's ease of use and reliability. The dialer is fun to use and SIMPLE.

Cons:

The price and transferring calls to other people.

After thorough research, Kixie was our best option.

Comments: They have a white glove approach. They have really worked to make using their product easy.

Pros:

I like that I can text directly through the system--this drastically improves response rates and speed of closing. I also like that it records everything directly in the CRM. It's actually motivated me to stay with Pipedrive--they integrate so well together. Additionally, Kixie went out of its way to help me integrate its software with ClickUp. That was very impressive.

Cons:

The phone app needs some work. I do have to update the Chrome extension pretty regularly as well, but that makes sense for how often they update their software. :)

Fischer Homes LOVES Kixie!

Comments: Kixie has been great! We have had very few issues with their system and they are always quick to respond and help us with any issues we have. The ease of use and connectivity that Kixie provides is fantastic!

Pros:

The ease of use, compatibility with our CRM, transparency of activity, and ease of reporting usage.

Cons:

Kixie is constantly adding new features to allow more avenues for usage. I would like to see the call filters work a little bit better - for example, when I want to filter an agents calls to only view inbound or outbound, the filter doesn't always work well and I still have a mixture of call types. I also understand the mass dialing function was a bit complicated and had a few pieces that made it difficult for us to utilize efficiently. I'd love to see Kixie continue to groom that feature as it would be super beneficial for us to be able to roll through a list of outbound calls quickly. Finally, I would say not having the ability to mass text. This would be another super useful feature for us but something we are unable to do today.

Just as you'd expect

Comments: Overall, it works great and I'm probably spoiled now for other VOIP services.

Pros:

Kixie works just like it should. I use it every day with a seamless integration with Insightly CRM where I click to dial and it records the calls and files the calls away in Insightly records just where it should. It was really easy to set up the integration. And Kixie is very easy to set up, adjust, monitor its use, and add new users. You can easily set up the forward feature to your phone, customize your away greeting, and it emails you when you've missed a call with a link to hear the recorded message. Plus, they have very responsive customer service. Except because they are based in Pacific time, I sometimes have to wait a few hours in the morning before I hear from them, but they have always responded and helped with a real call (or email) from a live person. I'm actually much more impressed with Kixie than Insightly, but keep them both because of the seamless integration.

Cons:

Nothing that is of any significance. It really works well.

Easy and good dialer.

Comments: Good, but it didn't resolve what we were expecting, and we needed to come up with a fix to be able to click to dial from our CRM. They couldn't resolve it.

Pros:

It was easy to deploy and use. The local presence feature was ok.

Cons:

Some features were missing, and the local presence is sharing a pool of numbers for all their clients, it is very often that it needs to use a different number than the area code you are using. The workaround is pay for a specific pool of numbers only for you, increasing the cost. We needed to come up with a fix to be able to click to dial from our CRM. They couldn't resolve it.

Daily user for Kixie - my personal experience

Comments: Every software has glitches - so I can look past my frustrations and know that through time and bug fixes, Kixie will continue to improve. The tracking and replay features make my personal experience a breeze.

Pros:

Kixie makes tracking calls easy - I can track my inbound and outbound calls, watch the patterns throughout the month, and make adjustments to my daily process with this data. Kixie makes coaching and recall a breeze - If there is a call I did not do well on or a call I did do well on I can send it to my team and they can give feedback. If there was a detail I forgot or did not write down, I can re-listen to the call and pull the information I need. Kixie makes tracking texts throughout the organization easy - when different members of my team are texting a client, I can see the communication that has happened in the past which keeps me prepared.

Cons:

Kixie glitches about 5% of all inbound/outbound calls. I was told this is because of my cell service by the support team, but I will hang up the Kixie call and the customer will say "I can hear you much better". This also brings me to my next point - the service team, though prompt in response time, seems to not take responsibility if I report call issues. Kixie is not easy to use if you're away from your computer. Through the app, if you want to text a client, their contact will not show (as it does through the CRM integration). So if you receive an inbound text through the app, you won't know who its from.

Worth a look

Comments: I was very please with the way they send you tutorial videos when you get started which cut the learning curve sharply.

Pros:

very innovative company to watch out for. The uptime to use product is very impression..No high level IT knowledge needed.

Cons:

Set up a conference call on the fly is one area I think that they can invest in.

Brilliant tool for Inside Sales Reps for tight budgets & high performance goals!

Comments: My call volume was average before I used Kixie.

Pros:

Kixie has helped me hit my own personal goals. As the first step of the sales cycle process, the Inside Sales Rep is essential to the success of sales growth. My daily goal is to drop as many voicemails as possible. Without the human on the voicemail, prospects are not as engaged. Also, the customer service is super supportive. I can call them anytime during business hours & they are helpful to help me troubleshoot.

Cons:

There are daily software updates, which can be irritating, when I am trying to hit my outbound voicemail drop, there are updates when I need to refresh all of my systems.

Kixie Dialer

Comments: Overall it gets the job done

Pros:

Easy to use and set up - I downloaded the trial myself and got it up and running in a few minutes.

Cons:

It seems buggy...team has been complaining of a lot of downtime

Kixie review

Comments: It has really been amazing and gives complete satisfation with respect voice clairty and connectivity.

Pros:

The call barging is smooth and the connectivity is really good with proper voice quality

Cons:

The cost is on higher side when we compare with go auto dial also skype.

Power Dialling an extensive database

Comments: Overall, Kixie has been great and is helping us to accomplish our ultimate goal. I manage a massive database of 30k+ prospects, and utilizing the power dialler feature has allowed the team to churn through the list very effectively.
On the support side I've been working with [SENSITIVE CONTENT] and he's been amazing! A huge help at customizing and optimizing the tool to fit our specific needs.
[SENSITIVE CONTENT] is extremely knowledgeable and always very quick to respond to any inquiries.
I work with many vendors and account managers daily and [SENSITIVE CONTENT] is top of class, sincerely.
I appreciate everything you've done for us [SENSITIVE CONTENT]! I truly appreciate you, thank so much

Pros:

Affordability, simple deployment, ease of use, ease of on-boarding, excellent reporting and analytical features, excellent on-going support and account management

Cons:

The tool is a bit buggy at times, but this has improved significantly in just a few months. Kixie is great at deploying numerous app updates and patches to resolve any issues.

Boost your call volume with Kixie

Comments: Overall, this software is so easy to use; it operates so efficiently in the background that I forget that it's even there.

Pros:

Kixie has allowed our sales team to be more product and efficient with their sales calls. With one-click dialing and automatic call recording, there is no need to manually dial number and take notes. The local number feature is also very beneficial as it has allowed us to increase the likelihood of call answers.

Cons:

The limited minutes plan is reasonably priced but only allows for 300 minutes a month, which is not a lot if you are making calls every day. There is a large price increase from the limited minutes plan to the unlimited minutes plan.

Works seamlessly

Comments: Its worked extremely well for our team so far. We use it to dial 100-200 contacts per day, per rep, and its very easy to use and syncs without issue. The calls are also saved right into HubSpot which makes my job as the director a lot easier as I can quickly review calls / demos etc without having to rely on the reps recording the calls.

Pros:

Easy to use, seamless integration, records the calls, has a great dashboard.

Cons:

Need to configure your internet to prioritize Kixie otherwise it might lag.

Overpriced sales call solution with some US-specific gadgets

Pros:

Directly call from Pipedrive, next call starts when a call ends, Chrome Browser integration, for US: local number selected on the person you call. It probably most suitable if you want to call 100 of people a day for spam calls, not for serious B2B calls.

Cons:

Very short 14 days test period, afterwards it gets really expensive. In the test period it was not possible to test with European number - which of course - costs extra. To extend our testing we already had to pay several hundred dollars for just 2 sales people. The Chrome extension was unstable, support only answer was to reinstall and restart the Browser. Afterwards we used a simple VOIP provider with costs us less than $20 a month for 3 numbers and we are super happy with it - it just works. Very aggressive and pushy sales people.

Great Product

Pros:

I have used this software at 2 separate organizations. The software is easy to use, logical, and integration isn't overly difficult.

Cons:

There isn't a lot of negative, especially at the price point of the software. We have another dialer the organization uses, which has caused some complexity in the integration. The complexities still being worked on, I am still more than happy with Kixie though.

Kixie Power Calling

Pros:

The ease of use from installing to use is fantastic. Pairs well with various integrations as well as browser addons. Very simplistic and relatively easy to ensure the functionality is working.

Cons:

I haven’t come across anything in the software that I have found as a con in over two years of use.

Kixie is great

Comments: Very great, we are glad we went with them over the others.

Pros:

Helpfulness of the support. Easibility of use.

Cons:

That I do not know how to properly work all the funtions as i am learning them through experiance.