Odoo Reviews

Versatile and Effective for HR

Comments: It's reliable solution for me as an HR professional. Once it’s set up, it runs smoothly and saves a ton of effort.

Pros:

The recruitment and employee management modules are fantastic—they make tracking applications and managing employee data so simple. Also being able to integrate HR with other modules like accounting and project management is super helpful

Cons:

Some features require additional modules, which can increase the cost. Also learning all the features takes time, especially for new users. But not a deal breaker.

Great ERP on a budget.

Comments: It is way better than our last ERP provider. Odoo can be a bit rough around the edges, but they are always making improvements and do take the time to not only add new features, but clean up rough edges.

Pros:

You get a lot of functionality for the price.

Cons:

While the support is sometimes lackluster, I was prompted to write this review because of great support I received.

All hinges on the consultant, not on ODOO

Comments: Depends entirely on the consultant used to implement it.

Pros:

Easy and fast to get started. Also very flexible, can me customized

Cons:

Gets tricky very fast and becomes and entangled web hard to fix

Useless and pathetic. Absolute no client services defeats the point of having a user friendly website.

Comments: The website is cool, but the people behind it is completely useless. It doesn't help you have a user friendly website if no-one gives a shit when you have a problem. I guess I am expected to do every single thing I have done, all over again, or get a better website because I have absolutely no interest in continuing with Odoo if they don't care about their clients and are useless themselves.

Pros:

It was easy to use while I could actually use it. But that's irrelevant because I lost my entire database and can't recover it anyway.

Cons:

After I worked long hours on creating the perfect website, my free trial ended and I had no way of getting back into my original database. I tried subscribing so that I can get back to my website, but it just took me to a brand new URL to start a completely new website from scratch. I opened a ticket to get assistance, emailed Odoo and then also replied to the email that tells me my free trial has ended and specifically tells me to reply to it to discuss my options. So after doing all of that, I got absolutely no response and still have no way to get back into my website after putting in a lot of effort to get it going. So the biggest Con regarding Odoo is the fact that their customer support is an absolute piece of shit.

Beautiful and complete platform that meets modern needs

Comments: Nice system and probably one of the best platforms available at an attractive price.

Pros:

Offers a 90% solution for almost all administrative automation at a very reasonable price.

Cons:

Messy user interface. The remaining 10% of automation is difficult and burdensome. Quite a steep learning curve and the terminology in the web documentation usually does not match the labels used in Odoo (version???).

Odoo user friendly

Comments: Great experience would recommend to everyone

Pros:

User friendly every person can get the hang of it.

Cons:

The inventory section of odoo wasn't as helpful as it could of been.

Unsatisfactory delivery.

Comments: The system software is user friendly and we expect it will work with our operations. However, the level of customer service, communication, and overall timeliness has been below expectations.

Pros:

The system works well, ie the software and visual representation.

Cons:

We have not been impressed with the customer service. There has been a clear lack of updating us on timelines, forcing us to chase for answers. Further, timing expectations of delivery have not been met re: product development.

The Most Powerful ERP Platform Available

Comments: Odoo is a fantastic system that is probably among the greatest platforms available at a reasonable cost.

Pros:

Because it provides a comprehensive solution with simple customization and scalability, Odoo is fantastic. It is easy to use and works effectively for companies of all sizes.

Cons:

Odoo might benefit from additional tools and assistance designed especially for new small businesses.

odoo review

Comments: it has been great, especially the first time i started using the platform

Pros:

it has extensive and wide range of applications for accounting and sales management also marketing aoutomation. Also, the most thing I like is that it is open source and can be edited by someone.

Cons:

The flip side of it is that there is a steep learning curve, especially when starting out to use the platform, and also the customization cost is a bit expensive.

Fantastic product for me as a frelance and PME

Comments: I used to work with an app that is not available online. Then i discovered Odoo. I worked first with the bookeeping app only. Now i would like to extend my business and i will use the wesite app, and many others.

Pros:

The interaction between all apps in one and only app. it's amazing.

Cons:

Sometimes, the logic is difficult to follow. For example, when i paid my subscription, i didn't have the possibility to remove some options by myself to fit the type of subscription i took. Then i had to link my subscription with my database. There is a smpler way to make this.

free one app plan

Comments: In general good. The drag and drop is unfortunately less flexible than I experienced with Elementor (e.g. photos can only be posted as 100%, 50% or 25%.) But with a little creativity and adaptability, I made it work for what I need.

Pros:

I like the fact that the one-app free plan is free and free for life. I have figured out though I have to be careful NOT to (unconsciously) trigger another app to change my free for life plan to a paid subscription.

Cons:

What I didn't like is the lack of clarity of the free one-app plan. Some of the building blocks you can drag into a website come with an "install" pop up, but it should come up with a pop up that explains CLEARLY : "installing this feature will change your free app to a paid subscription. I only clicked to install the website app and "live-chat" and "e-commerce" popped up on my websites page. It seems there were features in those 2 apps that triggered the paid subscription plan. Yes... I didn't go through all the instruction video's, but I think Odoo could be more clear about which apps belong together to stay on the one-app free plan. On the apps page Website app is listed with 5 sub apps. I assumed all of them automatically belong together in the free one-app plan, but I seemed to be wrong. Odoo need to be more clear about this. My problem is now solved (with very good client service), but it could have been avoided if Odoo was clearer on how and when the paid subscription gets triggered,... what belongs together so it won't trigger.

Horrible product and service for a small company

Comments: Nightmare. We spent thousands on Odoo internal consultants, plus we hired a third-party consultant, because Odoo consultants were not available or didn't provide work-arounds. Constant frustration. Hundreds of hours trying to implement the product. Simple tasks like setting up email and service contracts are almost impossible to get working, even with paid assistance.

Pros:

Not much to like. We hoped for an all-in-one product to save duplicate data entry. What we got was a ton of non-integrated features, complicated workarounds, and compromises, plus expensive uncaring, unresponsive PAID consultants.

Cons:

No field service scheduling. Accounting system is overly complex and not suitable for smaller companies that need simple accounting. Calendar started double-booking, Requirement expensive consulting to implement. Tons of work-arounds. Unresponsive, uncaring consultants, expensive consulting fees.

Love Odoo software. Odoo Service Pack for setup is HORRIBLE!

Comments: I strongly discourage anyone from using the Odoo Training Service Pack of hours. We had a horrible experience. The Business Service Analysts who work with you are a joke. I imagine there are some good ones. The program is set up poorly from square one. Regardless of your type of business, you receive the BSA who becomes available next. Even if they have no experience, or relatively little, with your industry. You only have ONE person. Not a team of people. To top it off, we had 3 BSA and all were within their first few months with Odoo. I wish I had a dollar for every time our first BSA said "I don't know." I will be escalating my fight with Odoo to receive a refund for some hours. For instance, we were charged for cancelling a weekly meeting that wasn't confirmed since I was literally in a foreign jungle with very spotty internet. Yet, when our BSA didn't show up one week and we had to email (there is no way to call your BSA) to find out via auto-reply that he was out of the office, well...there was no offsetting penalty against Odoo. We were charged many hours for slow work that I can now do myself in half the time! Use a third party company that specializes in your industry or is close to your location and can visit. The Odoo BSA Service Pack program is so poor that the company actually told me that "We don't guarantee the quality of our service." That should tell you all that you need to know about paying Odoo for implementation of your program.

Pros:

There are so many apps/modules that can all be integrated. You can pick and choose which apps to start with and add more as you need or fee comfortable. Small or large businesses can successfully use Odoo.

Cons:

Some things are a bit comlex for a small company with limited people to implement what we want. We are a CUSTOM PRODUCTS manufacturing company and there aren't as many resources to learn how to handle manufacturing custom products. Odoo would be great for building a house or an airplane. But I'm struggling to figure out how to have a good flow with 100 orders a day for custom rubber stamps, nameplates, signs and embroidery.

Great software that takes a while to prove its worth

Comments: Odoo's customer service has often been really responsive - this is not always the case with their partners..... choose carefully.

Pros:

Odoo is software with huge possibilities whether your business is large or small. It captures all the data that you require for your business and integrates many aspects of the business workflow.

Cons:

It sometimes feels as though one is driving a ferrari with a learner's licence. Keep your expectations under control and be prepared to put a lot of time into learning how to get the best out of the software.

Thank you [sensitive content hidden]

Comments: My overall experience with Odoo has been positive. I’m very happy with the results and progress we’ve made using the platform—it’s everything we wanted and even exceeds our expectations in some areas. However, there are times when the system can be a bit confusing and repetitive, which can slow down our workflow. Despite these occasional challenges, Odoo has been a valuable tool for our business, and we’re pleased with the direction we’re headed.

Pros:

What I liked most about Odoo is the system's adaptability—it’s incredibly versatile and can be tailored to fit our specific needs. I also want to highlight the outstanding service we received from our consultant, [sensitive content hidden] He’s been extremely attentive and helpful throughout the entire process, making sure we get the most out of the platform.

Cons:

What I liked least about Odoo is the way consulting hours are charged and accounted for. We’re concerned about being billed for time spent resolving issues that aren’t our fault, such as bugs or errors within Odoo itself. It would be more reassuring if there was a clearer distinction between time spent on genuine consulting and time spent addressing system-related problems.

Odoo - your first step into the ERP world

Comments: The overall experience was good considering we were yet to figure out our detailed needs and modules. We quickly figured that we needed expertise on implementing the solution when we were struggling with growing pains.

Pros:

Odoo is easy to customize and use particularly for small and growing businesses who are yet to finalize their needs but must get started on an ERP at the earliest.

Cons:

It was hard to implement initially and the limited customer support made it a challenge to begin. The pricing structure is complicated and quickly multiplies making it not so attractive.

must have for every business

Comments: great exprience with odoo, we invested lots of time in it and it paid off.

Pros:

very easy to use, easy to understand, low learning curve.

Cons:

so many pages, maybe a lot of requirements for customizations especially for some business processes which takes time.

Terrible experience with Odoo and locked into 3 year contract

Comments: The implementation process is terrible, and Odoo being newer and less used in the US means their support and staff really do not know much about the system. You are paying them to learn with you, and there is no way to talk to the people that might know the system. It seems all of their developers are overseas, so timing is a real issue. We were told our implementation would be complete by the end of January, and we are in July now and still none of out inventory stays in sync on any of out platforms.(Amazon, eBay and WooCommerce). No one at Odoo can figure out why. One of the support techs told me they do not know much about setting up eBay and showed me what they found about it when the googled the issue. Not very comforting. We have been overselling on our platforms, and that is a very bad thing as am Amazon and eBay seller. We can't get them to prioritize us and get the issues resolved. We were told by our sales consultant and his manager that we would be getting a refund of 100% of the implementation costs, and we have this in email from them. We have still not received this and it is 3 months later. They will no longer even respond to questions about the refund. We are locked into a 3 year, very expensive contract with no hope at this point that the system will ever work for us. We are at the point where we fell we are just going to need to leave Odoo for a new system and it will be a huge loss and almost a year of lost time and resources. They absolutely do not care about their customers.

Pros:

We liked the variety of apps Odoo had available for different business uses. We also liked that Odoo could keep our inventory in sync with all of our selling platforms, such as Amazon, eBay and WooCommerce. We also liked the cost, much less expensive than Netsuite. Please see our overall comments below for the after sales call and contract signing.

Cons:

Lack of customization of reports without paying Odoo a lot of money to make the changes. Very few report overall. Hard to pull your data from the system due to different application working together.

Odoo and Francisco make Odoo GREAT!

Comments: Our experience has been great! We have a fantastic implementation expert [sensitive content hidden] who has done a noble job learning our processes so that he can tailor-fit Odoo to our corporation. His service has been excellent. Which makes our experience with this ERP all the better!

Pros:

Our company likes Odoo because it offers app-based modules that are easy to use. The entire software is capable of streamlining our processes and provides real-time data to all facets of our corporation. We also really like our implementation expert, [sensitive content hidden]. He makes Odoo great!

Cons:

The learning curve for implementing an any ERP can be extensive; Odoo isn't necessarily more difficult to implement and may, in fact, be easier to implement than other ERPs. If I had to choose a negative about Odoo - it would be that if you build a sandbox database and choose to go live with that same database, many of the items, transactions, records, logs, etc. cannot be deleted/cleared from the sandbox database.

Great platform even for non profit

Pros:

Good integration of apps, easy and clean UI, very good data management and, more over, the open source philosophy

Cons:

The membership app is still too lacking in functionality and possibilities, which would be very useful for extending the use of Odoo as a service in the Non-Profit sector

Odoo lifecycle and success packs.

Comments: Good way, professionality, very good cost/pricing, the model, and much more

Pros:

The model and release/features approach, including the success pack. [sensitive content hidden] is doing a great job.

Cons:

The upgrade model, missing bug fixes overiew in the different releases. Sometimes stability [major releases could be (regression) tested in more depth.

A Review Of Odoo

Comments: Odoo is incredible it creates website fast and well.

Pros:

Odoo helps create and design websites fast and this website are effective always. It has a user-friendly interface and anyone can use Odoo to create websites at ease. It has the best Q&A platforms.

Cons:

Odoo works fine and has no challenges at all.

The Best Website Builder

Comments: It has been an extraordinary experience with Odoo.

Pros:

Personalization of sales has been simple and the app is easy to use on a daily basis. I am able to keep track of leads of sales. It is easy to create websites with Odoo.

Cons:

Odoo has been fine withe it has no problems.

Odoo for K's

Comments: It's great to have odoo as our crm tool. Other agents see where we left off and every conversation or actions we take is property documented. Customers are easily added to odoo as rhey themselves put in their information when they visit our website. With the sales forecast, we have an insight as to what steps to do to improve our sales. When problem arises, the customer service can be easily contacted and they are mlke than willing to help us with our odoo concern.

Pros:

I like all the features in the system. It shows all the possible actions we should take to improve our sales performance and get more customers on board. Collaborating with other agents is also very smooth.

Cons:

The only problem i see is that the database is inaccessible while offline, so if you don't have internet connection, you won't be able to get to access the contact info of the person you need to contact without going to a place with internet. But you know, everything nowadays depend on the internet.

Best flexible, scalable, and cost-effective all-in-one ERP

Pros:

Odoo provides a flexible, scalable, and cost-effective ERP solution that suits a wide range of business needs. Its modular approach, open-source nature, user-friendliness, and support make it an attractive choice, particularly for small and mid-sized businesses looking to streamline their operations without the high costs of traditional ERP systems.

Cons:

Odoo open-source and modular nature brings potential downsides, especially for businesses needing deep customizations, reliable third-party app compatibility, or a system optimized for large-scale operations. Initial setup, custom development, and ongoing support costs should be carefully considered.