ActivTrak Reviews

My opinion

Comments: I'm very happy, never run in any error and the agent program is constantly updated

Pros:

ActivTrak is a powerful tool for businesses. You can watch live the efficiency of every employee, if and were their are wasting their time on internet and very discreet. You have all the data in a simple web page with a lot of option and statistics for every user.

Cons:

The first time you login in the dashboard, its a little weird and you need some time to find everything, how to activate account and change the settings. The installation while is very fast and easy, sometimes is blocked from antivirus programs

ActivTrak - Excellent software to aid in compliance and InsiderThreat

Comments: So far, we've been thoroughly pleased with the software.

Pros:

ActivTrak gave us further insight as to what our staff really does throughout the day, applications they run, and aid with compliance.

Cons:

Categorizing sites and applications takes a bit, but I don't see another way around it.

Keep an eye on problematic employees

Comments: We mostly use it to track the activities of problematic people, and help us prevent some incidentes and bad use of the computers and keep safe information of our customers.

Pros:

It is a great way to see how your team spends their shifts, if you have problematic people you can see what they are doing by installing an invisible client, this way you can ensure that your equipment is not being missused.It has great reporting capabilities.

Cons:

It sometimes does not updates as intended and it can be a bit problematic to delete the client if you want to be secretive.

Think Twice

Comments: We started the partnership (well we thought it was a partnership) in 2020 when our entire workforce went remote for Covid. We intended to use for productivity coaching but it became too cumbersome to be of any real value. The system never seemed to work just like it should and customer service was awful or none existent. We made the decision to leave for several reasons and even with the issues in the platform and poor customer service, they insisted on holding to the year contract they lock you into. I requested a partial refund for the remaining time and they ran me in circles for 8 full weeks (probably hoping i'd just go away) before they finally got on a call with me, just to try to upsell me more and waste my time. They say they care about a partnership but they have the legal right so no dice. I understand we have a contract but we are always willing to work with our own customers in individual circumstances and I believe we had a strong case to get a partial refund. If you look, they do an exceptional job with their digital marketing to not allow any reviews on most platforms... only on places they can pay to put their fake reviews in and real customers can't comment. That is not the practice of an honest company to me and doesn't let the consumer do real research. There are other platforms out there who do the same thing, while their UI may not be as pretty, their service and functionality ore than make up for the visual shortcomings.

Pros:

When it worked, could view live screens or screenshots to use for productivity coaching as well as catch behaviors like job searches early.

Cons:

Customer service was atrocious. Agressive with you to get you to buy /renew but abandon you as soon as you pay. Product never worked like it should. Alerts constantly broke. System was agonizingly slow to the point it was almost unusable unless you wanted to pay a full time person to review. The data classification system was not smart - you would expect once you classify a URL as one thing it would remember it but instead had to spend hours each week re-classifying the same thing over and over just to have the data show up correct to be able to coach the team. If you want any of the features or reporting that woudl actually maybe be helpful to give you insights and save you time... expect to shell out more money for each one.

It helped track my employees in stealth mode. I can judge behavior of my employees and keep eye on.

Comments: peace of mind about progress of my employees.

Pros:

Recent screen shots help get overview at a glance about what your employees doing. One can monitor from anywhere or on the go. website blocking is very easy and its very difficult for employees to track whats going on their system. For home users its free to monitor 3 computers with enough data

Cons:

Price is bit high as compared to other solutions. Also paying annually is also a paid and they don't offer monthly payment options

Very Good Monitoring

Pros:

This is the kind of software that sensitive companies need to protect themselves, their data and their employees. The very nature of this software is stealth. Users will never know that they're being watched (that is if that's the way you want it set up). The reporting is excellent and very in-depth and detailed.

Cons:

Hard to uninstall. Because it doesn't work like conventional software, the removal (at least the first time) is kind of a chore.

Good service but not for companies less than 5 people.

Comments: I really liked the services but felt lied to when the free trial was over. At the check out you find out you have to pay a price higher than advertised.

Pros:

Good service, easy to use and lots of nice features. I really would have like to use this services. It was my first choice and would have use it if not for the cost.

Cons:

You shows a good price per users but when you go to subscribe it requires minimum of five users. I only needed one user which made the price was very high for me.

ActiveTrak - When you want to really monitor your employees/workers remotely

Comments: Very good overall experience. Easy to use, and install.

Pros:

This lets you spy on their screen and see what they see. You can block out website from loading. For example: employees during working hours can't load Netflix. You can also monitor when their computer goes to sleep and when they are inactive.

Cons:

One of the employees uses a MacBook Pro. When his iOS updates sometimes the permission setting of ActiveTrak need resetting.

Intuitive and Easy to use, Among the best

Comments: I travel a lot due to my work profile, Activtrak makes my employees monitoring easy.

Pros:

almost impossible to detect user friendly dashboard optimum space to store screenshots free to use for 3 devices simple installation process

Cons:

could have been more economical for paid versions. to check out pricing you have to create an account.

ActivTrak is Amazing!

Comments: Its been great!

Pros:

ActivTrak is easy to use, set up and work with. I love the weekly insights it gives you, also the coaching opportunities as well. Its easy to track what my employees are doing and to make sure they are staying productive while on company time.

Cons:

Introduction to a new product can be tough, I wish there was a bit more training for someone who doesnt have time to watch long videos

From the initial download to the first use, it was so easy and intuitive.

Comments: Productivity is always hard to measure, but this software makes it easy to see what programs or websites are consuming or distracting from our work goals. I don't like to use it as a spy tool. I prefer to use it to troubleshoot areas for improvement. Or use the screenshots to see when an error or crash occurs to see the events that lead up to the software fail. This is a GREAT troubleshooter option, see what the station saw. Love that it can be accessed from remote seamlessly.

Pros:

The easy interface and how easy it is to code applications and website as productive or non-productive. It gives a GREAT picture of the productivity of the workstations. I like that it can block websites as well with one caveat (see cons). I will say this blocker is 100% effective, where websites blocked by the router can be accessed using an alternate method. The Screenshots are helpful, not as a spy tool, but in determining errors when one of our programs is having trouble, we can see the error screen the operator saw through the screenshots. Great troubleshooting. Screenshots also let me assist the operator when I am in a remote location, I can see what they are asking and assist quicker than actually remoting into the workstation for minor questions. EVERY INTERACTION WITH THIS PROVIDER HAS BEEN MORE THAN EXCELLENT, and they are eager to help and take suggestions and criticism to assist or improve their already great product. You are not alone after you download or purchase. Another good feature is on the workstation the program runs in the background and is completely invisible to workstation, it doesn't slow the system down, nor cause the workstation any troubles.

Cons:

When you block a website, it is always blocked. I would like to release the block during non-business hours. For instance, if my employees want to check their emails, Facebook, I have no problem with them doing this before work, after work or during lunch. I did load my work hours into the system, but tech support said right now it an "always" block. I don't want to have to come in and turn the blocks on and off manually. Other than that, this is the best program I have found.

A BPO Essential Tool

Comments: I would say that its worth its price. Ever since we started our Work From Home set up, managing the team has been made easy by ActivTrak. We are able to monitor our team's activities as it relates to their productivity and we are able to keep our word to our clients about protecting their data and prevent any data security breaches.

Pros:

I love how it integrates productivity tracking and security in one platform. This is the tool to help you manage your company effectively especially for outsourcing companies like us. It tracks the productivity of our offshore team and generates a comprehensive report that could help assess a staff or a team's needs in their operational day to day activities.

Cons:

None. I would say that the features offered by ActivTrak are functional and beneficial. This makes sense because they are open for suggestions and they conduct webinars from time to time where they provide information about a new feature and gather information about what could possibly be a helpful feature in the future.

Best Monitoring Software, Period.

Comments: Quick and easy reporting about employee activity on work computers. Specifically, productivity, activity log and real time screen viewing.

Pros:

ActivTrak does everything you need and nothing you don't. It's user friendly, visually appealing and robust. Additionally, they release the most updates of any related software. I have tried more than six applications for this purpose and theirs is the best.

Cons:

The software has a tendency to create multiple "users" (people you are tracking) for the same person. One record for the computer, another for their associated Windows/Chrome identity and sometimes others if they have multiple user accounts on the same computer. This can cause you to have 3 or more user records to track for a single person. You can group them together and use an alias, which is great, but the overall number of users reporting will affect your billing plan.

Management

Comments: I have a 50/50 opinion of ActivTrak. I think it could be very beneficial to our agency. The ease of reports is not user friendly. Simple access to reports would benefit me.

Pros:

I like the fact of the tracking of the employees and seeing who is working overall.

Cons:

I think the teaching of reports should be better. I know how to see about burn out but that is not what I am looking for.

ActivTrak Delivers what is required

Comments: Began using during Covid, with employees working online. Activtrak was able to provide necessary metrics to Line managers, to ensure that operations continued to run efficiently. We continue to use the platform, due to the valuable performance data delivered.

Pros:

Provides tracking & monitoring of employee activity & productivity efficiently.Helpful insights are provided to line managers to address concerns before they become an issue.

Cons:

Cost - Reductions would be appreciated, but I suppose you get what you pay for & the service is delivering as promised

Free version works well as accountability software

Pros:

Although it's not designed to be an accountability program, I've found the free version to be perfect for my needs. I can download it on up to 3 devices and send weekly emails to any number of people with a detailed report of what websites and programs have been accessed. Clicking on a website/program takes you to a screen with more details, and you can easily navigate to see the screenshots of what exactly the user was doing on the site.

Cons:

The data limit is only 3 GB for the free version, and you have to delete it all or nothing, you can't keep certain screenshots etc.

Love This!!

Comments: ActivTrak is great. It allows us to monitor employees remotely, block harmful or distracting websites, and overall helps us find ways to boost productivity and helps to insure safety on our endpoint devices.

Pros:

This software is very easy to use, invisible to your end users, and the best part is that it's free for up to 3 users, so you can try it out before you commit to subscribing.

Cons:

No cons

A good monitoring product to keep an eye on productivity

Pros:

I use this product to keep an eye on my employees, block sites that they shouldn't be going to while on the clock, and to track productivity of my agents.

Cons:

I have the free version of the product and my biggest issue is that when you get to a certain amount of space used it stops recording screenshots and will not let you access any information. If you don't happen to log in for a few days and you hit that threshold then all of the information at that point is considered gone as you have to delete it all in order to start recording again or access your info which is annoying. Or you can upgrade to the paid version and this wouldn't happen but the free version is perfect for that I need it for.

Wonderful

Pros:

VALUE Small business that has only have two administrative personnel, ActivTrak offers a free version of its software, which allows us smaller companies who may not have the resources or need for an integrate monitoring software. It allows us to monitor our employees productivity for a value that cannot be beat - FREE!

Cons:

No complaints; unable to complain about software that is offered free of charge. Only suggestion is for the free version to possible allow storage to be deleted for a certain period instead of having to delete the entire history. Wish a light version was available for smaller companies to purchase/subscribe to that allowed for unlimited storage.

Great Product and Service

Comments: This product can do exactly what they are advertising. You can set this program up on a computer and once that computer is logged into, the program is tracking at all times. The activity report is very detailed and it shows when a screenshot was taken.

Pros:

You can see screenshots of different time intervals and you can export the time to excel for records. It has very easy to use interface and track the productive time effectively. it also provides two factor authentication along with Active directory integration which completed the feature list.

Cons:

All the stored information can eat up your hard drive space very quickly. No OCR for screenshots it captured and no keylogging mechanism is provided.

Nice Product

Comments: I really hate the annual auto-renewal. Nobody likes to be surprised by an invoice before they are able to evaluate their licensing situation.

Pros:

Pretty easy to use, once you get the hang of it. Screenshots are great. Reporting is great. New Team Pulse and Dashboard are awesome.

Cons:

I sure wish the agents kept themselves updated. Data connect should not be an add-on, it should be included. Changing license counts up (or down) through the year should be easier.

This software gives a great overview all in a single pane

Pros:

like the ease of use, the granularity and functionality of the reports. Knowing the exact amount of time a user is using each software, automatically categorizing sites and software to productive/unproductive is very helpful. Like that it captures all screens for the system

Cons:

I would like to be able to know what all internet tabs are that are opened if a screenshot is taken. would like to be able to configure the default screenshot timeframe.

Everything works how you imagine it should work and has almost every function you could think of.

Comments: Tracking and blocking employees activities during the day. It really helps increase productivity and allows you to see what they are doing when you're not over their shoulder.

Pros:

The best thing about this software is its ease of use and learning curve. Activtrak can do almost everything an IT support company can do, but for a fraction of the cost.

Cons:

There are not many cons to this software. Once you get it installed on the computer it is very easy to use. The only thing I could recommend is an automatic software update on the computers it is installed on instead of having to go to each computer and manually update versions of the software.

Active Trak has been a good basic app. It does not do the things we want it to do overall.

Comments: Being able to register quickly

Pros:

That it was available when we needed it. We needed an application that we could use almost right away. Active gave us that option.

Cons:

Support, I also do not like that we still are unable to do things we wanted to do from the beginning 3 years ago.

Great monitoring software

Pros:

Reliable and packed with great reporting which includes screenshot and makes reviewing everything really easy. Great product and great value. I would like to see more users for example and using local space for screenshots and reports.

Cons:

Some links and websites appear in report and can't be excluded and too few users for a year license. Time cannot be ajuste the way it's displayed same for the date.