Ontraport Reviews

"Overall great, intuitive product"

Pros: My favorite thing about this product is its versatile functionality. I have used other, similar products in the past, but this is by far the most intuitive and user-friendly (without sacrificing productivity).

Cons: Sometimes it can drag/lag, and there have been a few (usually very minor) bugs.

"WOW! This does almost everything!!"

Pros: I can track everything with my clients. It's so much more than just email marketing. When you consider all of the tasks that it can handle it's worth the money.

Cons: The pricing may be a bit much for a new business or smaller business and figuring out how to best set it up for tagging and such needs to be planned out to get the most out of it.

"A clunky system that was just average as a shopping cart"

Pros: I liked the notes option, so I could track updates on customers made to accounts by other members of the team. This gave Ontraport a few CRM functionalities.

Cons: We had a lot of trouble with this as a shopping cart. It was unreliable at best and I found it difficult to find the data I needed in a straightforward way. We have since switched to HubSpot for campaigns and UltraCart for our shopping cart, and find the integration there to be simpler and more reliable than Ontraport alone.

"Ontraport works great for us."

Pros: It's simple to use. They're always adding and improving. And the support is awesome.

Cons: Still some bugs, but nothing that really gets in the way long term. And they're always working to improve and fix things.

"A full-cycle CRM and email marketing platform with one of the best editors for forms & landing pages"

Pros: Ontraport is very comparable to Infusionsoft, and it's cheaper though the difference in pricing has limitations due to Ontraport's odd pricing tiers. It does however surpass Infusionsoft when it comes to the flexibility in customising things, and the creation of forms, landing pages and emails is superb. It has one of the best automation features and editors I've come across.

Cons: You can't get a free trial. So you either pay and use the 90 days money back guarantee, or find a friend who has it to see it in action and try it out. The pricing tiers are rather odd as there's no middle ground. The difference in price between having 2500 contacts and 25000 is double. The lack of scaling of the pricing can be an issue for smaller/medium sized businesses.

"We have been able to automate the entire back-end of our business through this system."

Comments: We were able to increase our time to do other things since the software automates our follow up process, billing, and even a quicker response task for potential clients.

Pros: We love that these systems help to streamline everything from client onboarding to actually billing our clients monthly.

Cons: It is a little pricey on a monthly basis, but the amount of time it saves us is almost invaluable. They do have their branding on the automation that we haven't figured out how to take off of the emails.

"I Tried It for 6 Months This Is What I Found:"

Comments: I had a few really hard sales people; just not very nice. After my first (kind-of) set up call, I just stopped doing it because I was told everything I had been doing (for the last 10 years) was old, wrong, and shoddy. I was informed the only way to fix it was with Ontraport.
In 20+ years of business, that one on-boarding call ranks one of my worst experiences. Just because of that, I can't recommend Ontraport to anyone that I know. I'd never want my business or my name associated with a company that talks to people the way that I had been talked to. What I've come away with: Ontraport has the best customer service (amazing people and policies, just fabulous!) but they don't pay their affiliates and they use mean, fear-based high pressure sales to get you to upgrade or to keep you from cancelling.

Pros: The landing pages are fabulous! You can add a sales forms and up-sale sections. If you understand sales funnels, you may really like it. They have great customer service and there's always a way to talk to someone. You can chat with someone, schedule mini-screen share sessions and schedule longer training calls. All of my customer service interactions were fabulous.

Cons: There was a lacking in the template area, for me. It was not a simple as it would seem- my stuff kept crashing; I don't recommend larger images, files, or .gifs. They don't support .html, so if you have things you want to embed, it's a chore and there isn't any technical support. It's a lot of work for one person. This would be better for a mid-size or larger company. I wouldn't recommend it for any sole proprietors, independents or contractors. Beware of the affiliate program, just keep a watch on it: I signed up under a friend of mine. They never got the affiliate pay out. They should have been paid for 6 months. When I complained, they put in a ticket and he was only paid for 4 months. Plus, they hold any commissions for 90 days. If your sign up doesn't stay for over 90 days, you don't get paid at all.

"Great for a marketing CRM"

Comments: We used it to manage our email marketing campaigns and follow up with B2B leads.

Pros: Ontraport is super customizable and intuitive to use. We use the email marketing tool and manage our leads through the sales pipeline. I love the automation component of Ontraport also.

Cons: I wish there was a way that Deals could be auto-created because at the moment we are using the "Contacts" section as this is the only way leads can be auto added via the Zapier integration.

"Excellent product, quick to respond to service issues"

Pros: Working with the product is fairly easy. The customer support has been great.

Cons: While the customer support is responsive. Sometimes communicating the issue is challenging. The format of the support ticket emails is also rather confusing.

"Does what you need, but takes forever to set up"

Comments: While it does what you need to do for your e-mail campaign, where to click to do things is not always intuitive, and sometimes the program is just slow to use.

Pros: You can visually see your e-mail sequences, makes if-then sequences possible.

Cons: It's inefficient. If you open a campaign in edit mode, when you click on the e-mail within that campaign, you have to hit edit again after you're in the e-mail, and then when you the block you want, you have to hit edit again. Each time, there's a slight wait for loading.
If you're in that campaign in edit mode, you shouldn't have to hit edit and wait 3-4 more times. If you're having internet problems, it can add extra HOURS onto your workload.

"Totally it is not 2018 software"

Pros: - nothing more then in other marketing automation software, it is really not worth this money. You can have another innovative software for this price.

Cons: - Really uneasy to build an emails with the builder. Fake drag and drop, which is really hard to use.
- Most of the stuff is not customisable

"Great all-in-one business solution"

Comments: Good value for money compared to CRMs and platforms with similar functionality.

Pros: Covers CRM, e-mail marketing, campaigns, and payments. Visual campaigns feature and strong analytics and reporting.

"I was able to set up a book offer page in less than 90 minutes"

Pros: I feel like I can create and publish marketing materials for my business all in the same day, what a concept. If I need support, there is someone to speak to live to help me solve my issue(s) and have a workable product.

Cons: The cost can be prohibitive, however if you add up all the tools you need to run an online business + human support...this app is a steal!

"Ontraport is easier than other CRMs"

Comments: My best suggestion here is to figure things out as best you can, watch the videos, and when you are ready to set up something big, like a funnel or a campaign, use your support time to set up something big for yourself. They record it, so, you can refer back to it.

Pros: My favorite thing about this is that you can use this for both lead capture as well as funnels and affiliates. So, the multi functionality of this is great!

Cons: My least favorite thing is the learning curve. There is a learning curve, but, you get 2 one on one trainings with ontraport.

"Ontraport is the best product purchase we've made in our business"

Pros: Ontraport is easy to use, fairly intuitive and their customer support is FANTASTIC.They are very responsive, in some case, even before I've been able to submit a support request they've come to my rescue.

Cons: I'm really having to rack my brain here on this one. There isn't anything that I don't like, that I don't wish they did (because they are so incredibly responsive, many "wishes" have become reality, very quickly).

"Good software but not without flaws"

Pros: I love the automation functionality, it really is what puts Ontraport above other competitors in my mind.

Cons: Sometimes the system can get bogged down, especially after years of use and data.

"Not recommended"

Pros: The customer support is really good. Very responsive and goes the extra mile.

Cons: Very large learning curve. Many of the terms used are not the same as other similar programs. If you are a solo entrepreneur and want to do something as simple as send an email, you would have to learn the system. If you have a support team, they will have to become expert to use it effectively.

"Awesome support!"

Pros: I said its easy to use but that doesn't mean its easy to learn as lots of conditional logic, etc. is not necessarily 1st grade math when you have lots of stuff going on! But from what I hear its lightyears better than infusionsoft. If you do need help, Ontraport's support is amazing! There live chat is almost always available - including weekends and they are very helpful.

Cons: Nothing yet. I've been on for about a month. I'm sure there are things they suck at compared to others as no one is great in all things (in my exp) but I haven't found those areas yet.

"Horrible deliverability. Worse customer service"

Comments: We believed we joined with an “enterprise” level package. During our initial 2.5 hours on the phone We were told our account had been set up like this. However, as we looked back through the first few weeks of use, we found there were additional charges nearly weekly. When we asked what these were and why they told us we were over our sending limit. After a great deal more time with support explaining the situation and these charges should not be happening, they openly admitted they would not reverse them and we would, yet again, have to go through the process we had already gone through to upgrade to “enterprise” Combining their inability to address these concerns and near complete lack of ability to get mail sent, we moved on. That single decision (moved to aweber) more than doubled our open rates & cut our billing by more than 70%.

Pros: Pros are that it seems that initially they were willing to help us integrate.

Cons: After moving our subscribers to another service we saw a near instant jump in opens. From 9% with Ontraport to 23.5% with the new service.

"Ontraport is awesome!"

Comments: Super happy almost 2 years using it and I'm so so happy

Pros: It's super powerful and has a lot of extensions via Zapier. The live chat contact support is AWESOME!

Cons: To be honest. nothing. After trying mailchimp and mailerlite, Ontraport is way better!

"Ontraport user experience"

Pros: easy to plan/view/execute your strategic marketing goals and stay in touch with your customers which is invaluable feature.

Cons: It would take some time get used to it and learn the functionalities since it is a very complex platform with endless opportunities.

"Best all in one automation platform"

Comments: very powerful automation platform, way above many more on the market

Pros: very complex
powerful sales funnel platform
email automation at the highest level

Cons: landing page builder is very old school
not being able to add css into emails

"More than just CRM - its a marketing machine"

Comments: Great customer service.

Pros: Ontraport is amazing - its vast number of features means it can supercharge your business. From drag and drop web page construction to marketing funnels and all the standard CRM features, it means my business can be nearly fully automated, from SMS reminders to the checkout.

Cons: User interface can take a bit of getting used to but with each update and new release, it's getting much easier.

"Easy-to-use and powerful CRM tool"

Comments: -Easy to manage and navigate CRM
-Saves time during customer file management
-Intuitive user interface

Pros: I use Ontraport as a team member to manage client files and support membership-related inquiries. I love how easy it is to work with client files and support customers with their inquiries. In general, I've found this particular Ontraport feature relatively easy to learn, and in comparison, found it much easier and more user-intuitive than Infusionsoft. I can't speak to the marketing automation aspects, other than my client has installed a powerful and complex automated marketing email system and it seems to work quite well. Overall, this is a great software, especially if you're thinking of outsourcing CRM and support-related tasks.

Cons: I can't find any drawbacks for using this software. From what I understand support has also been wonderful whenever my client has needed to contact them.

"Great for coaches, speakers and e-learning products"

Comments: It's truly the best software in the industry for companies looking to launch an e-learning / saas product, it seems to be especially geared for people who have a workshop, live event or coaching service business

Pros: It's very logical and user friendly, as long as you are clear with each step of your process that you are wanting to automate, it will be likely super intuitive for you

Cons: The software does seem to glitch frequently in little minor ways (for example, the bold on rollover for a link text) and with that said, support is amazing and they often resolve these issues super quickly.