17 years helping Israeli businesses
choose better software

Field Force Tracker Reviews

About Field Force Tracker

#1 Most Recommended, Easy to Use Advanced Service CRM with Powerful Scheduling, Dispatch, Contracts, Invoicing, Timesheet. FREE TRIAL

Learn more about Field Force Tracker

Pros:

Basic modules are easily upgraded to individual modules so that I don't waste money on things I don't use and won't use. Customer services response is very quick.

Cons:

Updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.

Field Force Tracker ratings

Average score

Ease of Use
4.5
Customer Service
4.5
Features
4.4
Value for Money
4.6

Likelihood to recommend

8.6/10

Field Force Tracker has an overall rating of 4.3 out 5 stars based on 25 user reviews on Capterra.

Have you used Field Force Tracker before?

Share your experiences with other software buyers.

Filter reviews (25)

William
William
Office Manager in US
Verified LinkedIn User
Facilities Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Intuitive field service application

4.0 6 years ago

Pros:

The admin platform and field platform are easy to access. The creation of service requests by the customers and ability to create work tickets from that is easy to do.

Cons:

The only drawback (and I may just not know where to look) is a time stamp of exactly when the customer typed in their request.

Rapidsoft Systems Response

6 years ago

We thank you for your positive feedback. You have been a great customer. We love your service team who have provided so many useful feedback over the years. Thank you once again from our entire team.

Teresa
Administrative Assistant in US
Business Supplies & Equipment, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Impact Office Systems

4.0 3 years ago

Comments: Overall experience is good. When there is an issue, customer service is prompt. I like the ease of using it.

Pros:

Product is easy to use and I use alot of the applications for tracking service calls, adding supplies that I order to each account and billing

Cons:

When clicking on a customer to add information, when you have a list pulled up, the last customer at the bottom is hard to get to on the blue icons on the right. When I click on the 3 lines to scroll down such as generate invoice, contact info, create work order, and advance settings, I have to drag the cursor over it to try to scroll down to get to the bottom icon Advanced settings. Sometimes I have to do it a few times to get it to scroll down. Also when invoicing and emailing the invoices, I wish there was a confirmation that the customer has received that invoice. Sometimes customers do not get invoices and they go into spam.

Rapidsoft Systems Response

3 years ago

Thank you - Teresa. We greatly appreciate your positive comment. It is great customer like you that help us in continuously improving software.

Daniel
Office Manger in US
Electrical/Electronic Manufacturing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Overall

3.0 3 years ago

Pros:

easy to use when it comes to dispatch and setting up work orders

Cons:

after a while I have too manually send clients work status when It was doing it for me. I called and tried to troubleshoot it but was not resolved. So now I do it manually every time. The settings are correct

Rapidsoft Systems Response

3 years ago

HI Daniel -Thank you very much for such a great review! Our team is always looking for positive feedback like yours to develop new features and make our product even better for our customers. Please feel free contact us at any time to discuss and help us spread the good words. Thank you once again!!

Todd
Plumbing and Heating Technician in Canada
Construction Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent app

5.0 3 years ago

Comments: Dispatching is easier. Customer history is a huge feature.

Pros:

Integrating had some bugs. Makes tracking and getting info on jobs easy.

Cons:

Don’t have any complaints, except would be nice if I could check if I submitted a timesheet or not.

Rapidsoft Systems Response

3 years ago

Hi Todd, Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Field Force Tracker. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. From all of us at Field Force Tracker, please accept our sincere thank you!

Amir
Manager in India
Marketing & Advertising, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Best HVAC Software in the Industry

5.0 2 years ago

Comments: I was perfect and loved to use the software.

Pros:

The quality of HVAC Software is fantastic. Completely capable and easy to use. Really great services.

Cons:

I don't find any cons so far, anyways I'll add that whenever I get that

Rapidsoft Systems Response

2 years ago

Thank you Amir. Appreciate your feedback.

Derek
Director of Support in Canada
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Use of Field Force Tracker

5.0 3 years ago

Comments: Great experience.

Pros:

Ease of use and scheduling feature. Also has good support contract module.

Cons:

Does not text or email you when support contracts are due.

Rapidsoft Systems Response

3 years ago

Hi Derek, Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Field Force Tracker. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. Thank you again for sharing such a positive experience. It means the world to us.

Verified Reviewer
Verified LinkedIn User
Business Supplies & Equipment, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Equipment sales

3.0 6 years ago

Comments: We were looking to move from paper service calls to electronic format for ease of use and tractability. So far this meets our needs but would love it to be a bit more flexible.

Pros:

Cost and simple app. The techs download the app on the phone and this makes it very easy to use for them.

Cons:

Looks very dated. Could use a fresher looking interface or GUI. Wish I could use the Admin features on the app with my phone. This would really make the app rock.

Rapidsoft Systems Response

6 years ago

Thank you for taking time to write a positive review. We always look for suggestions to improve and do our best to address them. An admin has access to all the functionality via a browser on any device - a mobile, a tablet or pc or a laptop. Unlike Field techs, Admins don't need to report GPS locations continuously, and hence, using the mobile app doesn't add any benefit for Admins. Regarding the interface, we have been developing FFT for nearly 15 years so a lot of our users are used to the current interface - which is very easy to use with almost no training needed. We are coming out with alternate themes in Q1 2019. We thank you once again for your feedback.

job
job
senior staff in Kenya
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

all in one fsoftware

5.0 6 years ago

Pros:

Invoice and contract tracking has put the company record accurate, Inventory tracking and employees management is a pro

Cons:

with such like a software in the company, i don't complain of anything if not appreciating the developers for the best work

Verified Reviewer
Verified LinkedIn User
Oil & Energy, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Petroleum Service industry

4.0 6 years ago

Comments: Overall this is a great system. It needs a little tweaking to make it more user friendly but generally it is easy to use and maintain.

Pros:

The ease of use once all information has been entered

Cons:

Figuring out how to upload data. Multiple steps to close out jobs

Rapidsoft Systems Response

6 years ago

We thank you very much for your valuable feedback and positive review. Our team is always available to help new users in uploading and migration of the existing data from other systems. Field Force Tracker is used by small companies as well as bigger companies with large service teams and very complex & unique service needs. We try our best to maintain a proper balance between usability and availability of lots of options to our customers to adjust work flows as per their business needs. Thank you once again.

Alison
Alison
Customer Service Representative in US
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

helpful tool

4.0 7 years ago

Pros:

The ability to track and response rate associated with this app are great, Easy to interact with the team, Job scheduling is quite easier

Cons:

None to be found. Sometimes Recurring charges are too high other than these high charges, its all good.

Edward
General Manager in US
Facilities Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

User Friendly

4.0 3 years ago

Comments: Great ease of use, and customer support

Pros:

User friendly for our field Techs and inter action with customers

Cons:

Nothing at this time , they work with us and support is great

Rapidsoft Systems Response

3 years ago

Hi Edward - thank you for taking the time to leave us such a fantastic review! We are working on a newly designed UI/UX interface that will make it even easier to use all the power of field force tracker software. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

Bernard
Owner in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

easy to use

5.0 3 years ago

Pros:

easy to use and mobile for field work also very good inventory support

Cons:

would like to see when machines have service contract expiring by meter reading and date when doing dispatch

Rapidsoft Systems Response

3 years ago

Hi Bernard, Thank you very much for such a great review! We are privileged to have great customer like you!

Dena
Office Manager in US
Entertainment, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Good initial app

4.0 6 years ago

Comments: We needed a tracking app for our field service team and this app came in the front runner for the price for the amount of modules that we could get with it. We wanted to try out the basic modules first to see if this was worth the work to get it set up and all of our information imported into it to make it work. The set up was incredibly easy. It is sort of slow but it does everything we need it to do. Import of CSV files is seamless and scheduling jobs is quick and easy. Customer service is extremely quick to respond by just submitting an email with the question or even a suggestion. My sales rep even answers quickly.

Pros:

Basic modules are easily upgraded to individual modules so that I don't waste money on things I don't use and won't use. Customer services response is very quick. Sales response is an expected rate.

Cons:

updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.

Rapidsoft Systems Response

6 years ago

Thank you for the kind words, Dena! We really appreciate you taking the time out to share your experience with us. We can't thank you enough and express in words how delighted and lucky we feel to have a wonderful customer like you.

A.Mohan
Managing Diector in United Arab Emirates
Facilities Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Field Force Tracker

4.0 8 years ago

Comments: Rapidsoft's Field Force Tracker has really helped our company serve our clients efficiently and responding to client calls quickly while optimizing our resource management resulting in huge cost savings.

Pros:

Its great practical features and user UI with every conceivable information capturing fields. We now have all the required information and its availability at the right place.

Cons:

As of now it fulfills our all essential requirements.Can't think of any shortcomings as far as our business is concerned.

Arvind
CEO in United Arab Emirates
Hospital & Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

It is great tool t manage the team deployed in the field with all necessary information on hand

4.0 6 years ago

Comments: I have a team for servicing my clients. It gives me good control on resource deployment and for the guys in the filed it has all required information on hand.

Pros:

The user interface. It has all necessary information.

Cons:

Too many features but maybe other users need them.

Rapidsoft Systems Response

6 years ago

We thank you your positive feedback, Sir. As a long term user of FFT software over many years, your positive feedback is very important and encouraging for our entire team. Thank you once again.

Chris
Teacher in US
Used the Software for: 6-12 months
Reviewer Source

Great way to track!

4.0 7 years ago

Comments: Easy tracking and good cost!

Pros:

The ability to track and the response rates that are associated with the software is great. You can assign projects and then track how the project is coming along.

Cons:

Nothing really. I feel like the price point is good and many companies could benefit from the software. Keep up the good work.

Mark
Manufacture Support in India
Consumer Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Very Good Experience with Us

4.0 7 years ago

Comments: use this software you all field customer support companies or all repair type business you track your service or job scheduling in the field

Pros:

Tracking Employee Location or job management service with client status or feedback review or automated report generated after post review client dispatch work order

Cons:

Yes i like it field force tracker that is good for Quick quotes and Invoicing, Filed staff management solution or Filed staff management solution

Verified Reviewer
Verified LinkedIn User
Human Resources (HR) Software, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

"Excellent" Help to manage over all Business Like Scheduling or Inventory

5.0 6 years ago

Comments: My overall experience is very good like support team management or software very nice simple effective to improve business efficency .

Pros:

More A to z technician scheduling time sheets, worker availability tracking and quick efficient service reporting, Custom drag and drop Technician Scheduling, Sales Order Processing & Sales Invoicing any more

Cons:

Technician job scheduling, sales order processing and sales invoicing or assing task with mobile app

Rapidsoft Systems Response

6 years ago

Thanks for the awesome review. We work hard to meet expectations like yours, and we¿re lucky to have great customers like you. Come back and see us soon.

Mike
filed manager in India
Information Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

NewYork Bio

4.0 8 years ago

Comments: Hi this side NewYorkBIO bioscience supports companies. Our field team used field force tracker mobile tracking software with mobile build apps. that is great or trusted software and used very essay all employee are qualified education or not qualified education. yes amazing.

Pros:

job scheduling or mobile tracking

Cons:

tracking employee

Rapidsoft Systems Response

8 years ago

Thanks Mike hanigan to support my owner

AK
India
Facilities Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

FFT Performance Card

4.0 8 years ago

Comments: The Field Force Tracker SAAS model is very helpful software for services industry and makes optimum utilisation of field staff with low latency.

Pros:

The ease of booking complaints and handling of the same to the field staff is very efficiently carried out without delays. System response is fast enough to handle even large number of queries.

Cons:

Little options to modify functionalities as per your requirement if your user base is small but the company takes care of adding features in the next release.

Rapidsoft Systems Response

8 years ago

Thank you Ak

Bharat
IT Manager in India
Used the Software for: 1-5 months
Reviewer Source

Good using it for Renewable Energy Service team management.

5.0 7 years ago

Pros:

Its easy to track the team member. Can be easily interact with team. Assign projects to members & can ask for their daily job work

Cons:

No Cons yet. The pricing should be a little bit lower & should be server based one time license. Recurring charges are too high sometimes.

Rapidsoft Systems Response

7 years ago

thank you very much Trinity Touch Pvt Ltd

Rajeev
Team lead in India
Used the Software for: Not provided
Reviewer Source

Quick packers movers

5.0 9 years ago

Comments: My packers movers all team used the service app to track very ease all qualified mambers over all used nice field tracker

Ana Maria
Consultants in India
Used the Software for: Not provided
Reviewer Source

Easy and flexible tracking software

4.0 9 years ago

Comments: Very nice! Great software tool for solution field management work order

Rapidsoft Systems Response

9 years ago

thanns Ana Maria

vivek
field encharge in India
Used the Software for: Not provided
Reviewer Source

over all good track work order software i have use six month

5.0 9 years ago

Comments: Yes very great tracking software for field management employee or work order

Jonson
Admin in India
Used the Software for: Not provided
Reviewer Source

Excellent tracking software tool

5.0 9 years ago

Comments: This software tool are excellent overall

Rapidsoft Systems Response

9 years ago

thank you Tim