truDigital Reviews

TruDigital solution is far superior than it's competitors.

Pros:

From start to finish TruDigital has been great. We started out contacting for a demo and chose TruDigital as our digital signage vendor. Ordering the players and setting up our account was a breeze. Players are configured and already assigned to our account before they ship. Customer support is great. Once you log into TruDigital's admin portal you can start a chat and work with support right away.

Cons:

The only thing I could see that I would like to have changed is the ability to see and manage admin/users better. I had to submit a ticket to add additional admins. Once our environment gets larger I see this being an issue.

User Friendly Digital Solution for Multi-Location Communication

Comments: As a project coordinator it is nice to gather the required information, distribute it to the trudigital team and have a flawless implementation. We worked together customizing the introductory screens, preloading player content, configuring players and providing tracking information to all key team members. Training and resource material allowed for easy train the trainer scenarios, yet we could always call on tru digital to assist with one on one training. We have added four additional sites since starting with Trudigital and this will continue with our expansion.

Pros:

The implementation process was easy, allowing you to document and provide all pertinent information for easy assimilation of players at various locations and sites. The training support was outstanding with timely responses and assistance with questions, operational support, and resource material.

Cons:

Like to have more Spanish content but think this is on the horizon.

Received Survey before Equipment

Pros:

The concept seems good but the support is non existent.

Cons:

Never heard back from them once I spent the money. It took a month for equipment to get here. No one answered emails about when it was coming. Support is non existent.

truDigital is a true asset to our Company making my job less stressful!

Comments: Overall, the support has been exceptional, and I'm very pleased with the product, ease of use and continue to add more digital displays each year.

Pros:

I love remote access, multi-screen use, scheduling features and the ability to create custom slides and videos.

Cons:

I can't delete multiple slides or items at one time. They have to be done individually. If I'm chaining the name of a slide show or folder, it kicks me out to the main menu and I have to navigate back to the change I made.

Trudigital for Internal Usage in office

Pros:

I like the ability to change slides on the fly and have a variety of built-in templates for sports, quotes, weather, and more. Trudigital helps keep our office space dynamic and interesting. Also, the text-to-support feature on the website is great, and I have always had a good experience in dealing with support staff.

Cons:

I would like to see more custom templates, or even user-created templates. Also, the remotes you receive for setting up a new trudigital box have a very weak signal, and have to be held very close to the player to work. It would also be nice to be able to reassign players and playlists without having to bother your support staff.

Good for multi location

Comments: Experience has been good, the product just works and requires very little maintenance.

Pros:

Very easy to use for multiple displays at multiple locations. very low maintenance

Cons:

Pricing is a little bit high for 22 locations.

Excellent Support

Comments: excellent and satisfying.
Worth the price

Pros:

Customer Support and prompt response Customer Support and prompt response Customer Support and prompt response

Cons:

n/a not aware of it not aware of it

Great product

Comments: Very positive customer support and will work hard to help solve issues.

Pros:

Easy to use with multiple tv's and can reach many people without the cost of printing.

Cons:

Nothing. The box works great but does have a life.

Great way to increase corporate communication

Comments: Training with truDigital was awesome - great personal instruction and willing to answer any questions via chat. Any issues I've had, we've resolved within 15 minutes.

Pros:

I love the ability to create one playlist and send it out to multiple sites. Our company has many different subsidiaries and we're able to communicate to all the sites easily

Cons:

The interface is a little clunky. I'm sure there are solutions with better UI, but this one still works. Just have to understand how to do it.

Business review

Comments: It fits our current needs. In the future, hoping it will expand technology.

Pros:

TruDigital is a good way to communicate company reviews.

Cons:

Hoping for interactive functionality in the future.

truDigital and Winners

Comments: Have the ability to message our customers digitally with various messages is great. With a core gambling business and secondary restaurant and bar businesses truDigital allows us flexibility and creativity in our messages for wagering, food & beverage, and other, must know, messages.

Pros:

The software is easy to use and the dashboard is intuitive and easy to navigate

Cons:

at times we have issues with the deployment of new assets. We often change slide shows weekly and monthly and have, from time to time, had issues with the update of playlists in new collateral deployment across our estate of 14 locations.

Digital Signage for your customers and employees

Comments: We have needed customer support on a few occasions and when needed, they are very knowledgeable and helpful

Pros:

Ease of use and support. When we were trained, we couldn't believe how easy it was to navigate throughout the platform.

Cons:

I would like notifications of updates that were made or sent throughout the month. (Content, template updates, notifications et.)

Great value!

Comments: Generally very happy with a product that does exactly what we needed - our campus community can easily submit content and we can get it displaying quickly and easily at a reasonable cost.

Pros:

We've been using this system for 6 years, and are very happy with the product and the support. Just prior to purchasing this system, we had purchased a far more expensive one, and were so disappointed with its limitations that we cancelled it. We were very happy to then find TruDigital instead. It is very simple to use, but has levels of sophistication we have not even tapped into. Initial implementation was quick and easy.

Cons:

We struggle with how quickly it "bogs down" when you are trying to do a lot of updating at one time. It is also critical to remove stale content that will also bog it down.

Exchange

Comments: A little glitchy being able to change the start and stop dates, and the setup isn’t very user friendly but once you learn it, it makes sense for the most part.

Pros:

good design displays and able to change on a regular and daily basis when needed

Cons:

I don't use it on a regular basis, but my lifestyle coordinator manages the platform

Quality Product. Excellent Strategy

Comments: My overall experience with truDigital is very positive. The overall ease of the product has been an effective marketing strategy to reach out customers.

Pros:

I love to simplicity of this software. The Digital player creates an effective way to reach and audience with powerful content. The preselected slides are an effective way to have content that can customers can engage with as well as the ability to customize content to the player.

Cons:

The only issue I have with the player is the tediousness of the UI. Each player has its own personal library of content. It takes a few steps to access another players library. If they were able to integrate a single library to access all content it would make the world of difference.

First impressions

Comments: We use truDigital to communicate school information to our student population. We have monitors in the main office and in the Student Commons.

Pros:

What I like most about this software is the finished product. It looks very nice up on our monitors. I like the parts that I do not have to manipulate, like the clock, weather and holidays. I want give a to shout out to your customer assistance crew. I had a problem a while back with the display not uploading. Through an online chat, we were able to troubleshoot and get it back online.

Cons:

1. I do not like how the templates like the Birthday and Upcoming events make you click and type, click and type, into each box. It takes forever to fill and you can't cut and paste. If you miss one name or date, you have to wipe everything out and retype it all. I wish I could use the templates, because I like some of the animated ones, but they are not user friendly. Because of this, I have taken to creating my own slides in Powerpoint and uploading them into a TruDigital slideshow template. This is so time consuming, and when you create a Powerpoint slide, none of the animations carry over into Tru-Digital. 2. I do not like the Integration QuoteFancy template. You cannot choose a different quote each day from the same author. If you choose five quotes or 20 quotes, you will still get the same first quotes. Maybe I want quote #35 - sorry, you can't choose it. 3. What I especially don't like is that all of your content is geared mainly toward business and nothing toward education. I work in a middle school so I need content that will engage my younger audience. 4. Some of the templates look great, like the Employee of the Month template called Employee Animated2, for example. I wish I could take it and change the title to something like Turkey Trot Winner and put a student's picture in it, but there is no option to change the title. This is just one example of how the majority of your content is unusable for us.

Fun tool that provides many templates but customization for templates can be limited

Comments: I use this tool to convey information to staff at a software engineering company. It's a fun addition to the company. Overall, truDigital is a great tool for a creative purpose. There are a lot of features to get you started but there is a need for software improvement and design update.

Pros:

There are many templates available so if you don't want to create any of your own, you don't have to. There are extra features available such as weather and traffic. You can choose the length of time that each slide is to appear in the slideshow. It also has a calendar function so you can choose when the slide is to begin appearing and stop appearing. You can preview slides and the slideshow without having to verify their appearance on the presentation monitor. If you want, you can create your own content and import it as images to use. You can create folders to organize slides.

Cons:

In the beginning of using the program, it was not intuitive. I've learned to use it overtime but it was definitely frustrating to figure out at first. The connection is really slow and content loads slowly - unlike any other site I use. Some of the styles on the templates are outdated. You can't customize the size of the text or picture boxes which leaves a lot of unused space. Because of those reasons, I'm not a huge fan of their templates and often make my own in PowerPoint and import them. I don't like that you can't see the font type or color before implementing it.

Overall Positive

Comments: Overall, I have experienced truDigital to be highly responsive and good problem solvers. I appreciate the product and its value and would recommend it to other institutions.

Pros:

To its credit, truDigital allows multiple users to upload content to players/screens across the users' campus. The interface is clear and reasonably intuitive and allows our administrator to oversee content without having to personally post each item. It allows for a variety of different media, ranging from templates that will populate the players with breaking news stories and images, to templates that allow users to upload still images and videos. On the whole, I've been pleased with the product.

Cons:

A three things that drive me nuts: (1) I have not found a way to copy a template and its content from one player in our system to another, forcing me to rebuild each template for each player, (2) the player playlists allow you to automate when an item will start/stop playing, but does not automatically remove it from playlist itself, and (3) I wish there was a built in "monitor" where you could view what is playing on a player in realtime. Since I am in a different building from all of our players, the only way I can confirm that things posted correctly is to walk across campus and wait for my content to pop up.

Great for Hotels

Comments: Have been using for over 3 years and the experience keeps getting better. The support staff is very helpful when I need it, quick responses.

Pros:

Easily update slides remotely from our office to hotels across the country.

Cons:

Sometimes players do not reconnect, but this is often due to internet/networking issues at the hotels.

TruDigital Review

Comments: I am so-so on the TruDigital product. Is there something else out there that would better serve our needs or be a bit easier to use/quicker-yes but currently we do not have the time to search for such software.

Pros:

I like the online portal as it is easily accessible no matter where I am working for the day. Also the fact that we can place an ad on our TVs within seconds (sometimes minutes).

Cons:

The time it takes to upload new slides, navigate between players as we have 7-8 and most in different cities. Basically-anything we have to do via the website (which is nearly everything) is super slow, delayed, and quite frustrating.

Technipaq HR Review

Comments: I am just a user (in the HR dept) and was not involved in the purchase of the product nor do I get involved with troubleshooting or anything else. Overall, I don't like using posting to it myself because it is cumbersome to get the slides saved in the system and on the screens so I send my slides to the IT department to complete that task. That is not the most efficient and effective way of handling and I would just do them myself if it weren't such a pain. So, it gets the job done, but not in a very convenient manner.

Pros:

The product does what we need it to do by allowing us to post information on monitors throughout our facility for employee communication purposes.

Cons:

I find it very cumbersome to use.....and not very intuitive or easy to navigate.

truDigital rocks

Comments: We needed a way to improve our visibility/culture across teams while simultaneously driving visibility and accountability through strategic KPIs to measure the health of business units/teams. I personally reviewed ~20 digital signage solutions and truDigital was the clear and obvious winner. They hit on all of our requirements and their customer service really won us over. Anytime we had a question or needed help they responded within minutes. On one occasion they actually went and built a new feature to support our request. We needed a way to use the PowerBI app to display our dashboards without giving the user the ability to "share" it (default footer in the PowerBI app). They solved the issue in ~2 weeks by figuring out how to hide the footer. In our new reality outside of the office, culture and accountability is more important than ever. We are using our truDigital digital signage to keep everyone up to date with new employees/promotions, announcements, cultural call-outs, real-time KPIs, and much more. I am so glad that we choose truDigital, because as times are changing I have full confidence that they are coming up with new ways to leverage digital signage outside of the traditional method using TV's in the office.

Pros:

Easy to use, user friendly, TONS of built in content apps, supports different channels/playlists, ability to embed in intranet, awesome templates included, ability to create custom templates, PowerBI app, awesome customer service.

Cons:

There really isn't anything to not like. It's a simple solution to solve our digital signage needs.

Player Downtime

Pros:

The software is easy to use. Support team very helpful in learning the system.

Cons:

The players seem to go offline quite a bit. Rebooting doesn't seem to help the issue. But that's what we're always told to do. We've got a player that's gone offline at least 3 times this year. I'm not sure at what point a new player is recommended?

Easy to use

Pros:

Software has a lot of useful features that make getting notifications to associates quick and easy. We can display production schedules and announcements quickly and beautifully.

Cons:

To many clicks to edit and save. Would like to have 1 button where I can just save instead of having to click twice. Would like to have the pages load a little faster

Seems more complicated than it has to be

Pros:

Screens looked good once completed. We were able to keep slides and schedule them pretty easily

Cons:

No choice of fonts, text color, and few choices of text size . updating menu on the fly is difficult, waiting 5 minutes or more for a system refresh. Seems like a lot of extra steps involved. All we want to do is write a menu for the day and post it.