ZenMaid Reviews

Zenmaid my life easier!

Comments: The benefits of using this system have been amazing. I've scaled from myself and my husband to 20+ staff without breaking a sweat. It provides a GPS audit trail of appointments and the customer and technical support is second to none. The owner is incredibly hands on and actually listens, helps, advises and answers support questions himself - enabling him to remain in touch with what we the users want. The additional level of support that Zenmaid provides not just their users but the industry is amazing. They recently hosted and coordinated a global online summit bringing industry experts from around the world to provide help, support, ideas and beat practise to to the industry.

Pros:

Having started with this software when it was just my husband and I, it very quickly became the reason that I could grow my business so quickly. The ease of use, the ability to scale and the additional features it has are amazing. From GPS tracking apps, to snapshot reporting to a simple to read dashboard - it really does everything. Inclusive (free) texts to customers through the system to remind clients and staff of appointments - it really is a system where you can add a client, add the appointment, assign the staff member and then simply forget about it! Right through to providing unlimited customisable booking forms that seamlessly plug into your website or Facebook page. In addition, anything that it doesn't have right now, you simply add it as a feature request and their in-house development team start working on it. The rate at which the software has developed, enhanced and evolved over the last two years is phenomenal and I look forward to seeing how it continues to grow alongside me.

Cons:

Really difficult to say. I will agree with another review that the inability right now to calculate travel time directly in the system can be frustrating - however setting up travel appointments is one option that works as is simply exporting the payroll to CSV and applying some excel wizardry! Only other thing I like least is that the Halloween customisation was only around for a few days but I can't wait for the Christmas one!

Great service for the price point

Comments: It’s a great service for the price. I’ve tried several others at this price joint and keep coming back to ZenMaid for the win. It will lack some of the crazy automation and integration you get from the more robust services, but at this price it’s the best out there for sure!

Pros:

The scheduling is clean and simple to use and far more intuitive then many other software providers I’ve tried

Cons:

Lack of automation and office management roll selection

lack of Management

Comments: less that satisfactory with customer support

Pros:

Data Driven decisions that optimize resolutions

Cons:

Billing for six inactive months without account management

Happy Zenmaid Customer

Comments: Great service
Great tool for a busy business
Saved me loads of back end time

Pros:

Ease of the system..saved time..great for staff..great for clients..looks professional..easy to use..

Cons:

Nothing.

Look No Further

Pros:

Zenmaid is such a customizable software that anyone can have their desired experience. Our cleaners have access to their schedules and we can control the levels of access to information. We rely on this calendar to schedule multiple cleaning routes and over 10 cleaners. We use this software to manage our customer relationships, book customers, manage daily routes, and plan ahead. We have tried multiple software options and Zenmaid beats all of them.

Cons:

Out of 4 years of Zenmaid membership, we have only had one instance of downtime during the workday. Otherwise, no cons.

ZenMaid ROCKS!

Comments: ZenMaid first and foremost has allowed us to reduce our office administrative staff from 5 employees to 3 employees which has resulted in great savings. ZenMaid has removed so many of the repetitive and ‘non-revenue’ generating tasks from our day to day and allowed us to focus and spend more time on generating new leads and really developing our sales abilities.

Pros:

I make a point of attempting to utilize every single feature available to us in ZenMaid. I literally re-watched Courtney’s Boot Camp video over and over again to get a solid understanding of what ZenMaid had to offer and how I could implement every single solitary feature to my advantage to save time and make it easier for my administrative staff, my field staff and my clients. I LOVE the ‘user friendly’ quality of ZenMaid … training administrative office staff is utterly a BREEZE! I LOVE the automated emails - they ROCK and save billions of hours of work. I LOVE the automated text messages - they are also AWESOME! Sadly, due to cost cutting measures we have opted to not use text messages as we are charged extra for those. I LOVE that all texts and emails are CUSTOMIZABLE - this is FABULOUS! I LOVE the cleaner APP - it has made a MASSIVE difference for our field staff giving them so much more freedom and much less responsibility in that they are no longer required to manually track any changes to their 2-week-old-printed schedule! I LOVE the ease of invoicing clients via ZenMaid! I also LOVE that on special occasions such as Christmas and Halloween, ZenMaid updates the look of the software to celebrate the season. I LOVE the reporting that ZenMaid offers and again, I make a point of utilizing as many of the reports as I can to assist me in my day to day tasks and reporting to the company owners.

Cons:

Currently ZenMaid will notify us of a scheduling conflict but only for the first visit of a recurring schedule. It would be great if ZenMaid would notify of any and all future conflicts or at least up to 6 months in the future. Presently I must “eyeball” cleaners' schedules to catch future scheduling conflicts. There are a few other minor and non critical fixes outstanding but I have already brought them to the attention of the ZenMaid team. I also appreciate the Help & Community and Inner Circle that ZenMaid set up, I think these are excellent ways to generate feedback from all users.

I love Zenmaid!

Comments: It has been great! The transition over to Zenmaid from our previous scheduling software was so easy. The customer service is great. I highly recommend Zenmaid to all maid owners!

Pros:

It is so user friendly, easy to customize to your company needs and saves so much time in our daily operations.

Cons:

There is nothing that I don't like. I really love all the features.

Great, scheduling app

Comments: So far I haven’t really had any problems. I’m overall happy.

Pros:

It keeps my business organized and my cleaners enjoy using it

Cons:

No customer portal It would be nice if customers can interact with the app

Amazing for residential cleaning

Comments: Amazing! ZenMaid is always making improvements and listening to their clients. The replied time and customer support is great.

Pros:

Easy to use, understand and love that we can color coordinate everything

Cons:

I wish clients could add in and edit their own notes. It would be nice if they could also make schedule request in there instead of a client app.

Best Scheduling App for Cleaning Businesses!

Comments: My experience has been amazing with Zenmaid. I have nothing negative to say.

Pros:

Zenmaid pretty much helped me automate my scheduling. It's extremely helpful.

Cons:

I wouldn't say I dislike but its more of a feature thats missing. I work with property management companies and get work orders sent via email. It'd be nice to have my email bookings integrate with zenmaid and automatically schedule it.

Zenmaid has given us our evenings back!!

Pros:

The automated daily reminders save us so much time as we were sending these separately to each customer in the evenings. We were also using an older system that we were only able to use on one computer which was frustrating and Zenmaid has allowed us to access the schedule on any computer. We have been able to take a family trip of 5 days in another state and the business was still functioning while we were away because of Zenmaid. It has been a life changer!

Cons:

I don't really have anything that I don't like. The nice thing about Zenmaid is that it is constantly being updated and the users are being heard when giving feedback on what could work better.

BEST MAID SERVICE SOFFWARE

Comments: I love it! My company have significently saw a difference in the quality of online booking threw our forms.

Pros:

As maid service Zenmaid hit the target when improving and developing their platform. The improvements over the years are amazing. I looked into it a few years back and it was not right for us then. However, with the new changes and upgrades we cant say enough of how it has changed our Business. Our staff loves it more then the other software we have tried. A plus they move you over to their platform free??

Cons:

I do think they need to work on their Review platform. Most recently i did see them addressing this issue and are working on a fix and cant wait for it.

Zenmaid Review

Comments: . The biggest benefit that I love from the software is the reminders to my customers set up a few days before the service as well as the booking feature

Pros:

I like that customer service including [SENSITIVE CONTENT HIDDEN] get back to me within hours of a question that I may have that type of customer service can't be beat. I am been so happy and relieved since I've started using zenmaid it has taken so much guesswork in free time put back into my life

Cons:

Because I am a super small company right now and growing the price monthly is a little high but I am willing to pay for it because I do love the software so I make sure that it's taken care of

Love ZenMaid

Comments: Great product to run a cleaning business, all features you need for scheduling customers/staff/wages. Great support team

Pros:

Very easy to use, saves time, great scheduling of customers. Emails/ text your customers there next scheduled clean. Emails/ text customers a follow up how was everything

Cons:

Nothing

Great functions, couldn’t work without it!

Comments: Love Zenmaid - I couldn’t operate as efficently without it! Staff love how easy it is to use also.

Pros:

Functions available in free version are superb. I only pay per text reminders now which really suits me.

Cons:

Would be good to pay for additional functions separately. For example if I could add on clock in/out only this would be really beneficial to me.

Great Product

Comments: Overall, Zenmaid has been incredible!! Great customer service and a great product that they are constantly updating.

Pros:

The schedule is very easy to use and is EXTREMELY crucial in my day to day to run my business.

Cons:

Looking forward to the mapping feature to be up and running. Right now we are using google maps to manually look at travel times.

Love this app!

Comments: Amazing amazing amazing

Pros:

It’s super easy to use and without it I would be lost. The customer service is second to none.

Cons:

Not everything was available on mobile right away but most of it is now. So it’s not really a con

Almost Zen

Comments: I wish customer service was more accessible.

Pros:

For a first time person and scheduling, this software is easy to understand, and a quick start up. If someone wants to integrate other platforms, that integrate with ZenMaid, there is actually a course that people are encouraged to purchase. It integrates with most major platforms for billing, marketing etc.. Easy to use on start up. Does taking learning the integrations.

Cons:

It can be slow or bounce me ahead to a week that I didn’t want to be on. That takes a few clicks and closing the program then reopening.

Zenmaid Review 11 months use

Comments: The software is definitely getting better. In the beginning there was a TON of glitches or things that would happen such as appointments not saving or not being able to see what I was typing, or just the overall speed of the application was running at turtle speed. Over the months it has definitely gotten better. I'd say in the last 3 specifically

Pros:

I like having everything in one place. Being able to look at when our cleaning techs clock in/out and simple one click options

Cons:

I hate the little circles with the tech's initials. We have many employees with very similar initials. Also, when I schedule a team to clean a location, it always turns the job ticket to one specific tech's color, I wish there was a way that it would divide the color in half or by 3 or 4, so that I could easily pull up the calendar and see who is working right then without clicking into the job. Right now, if I am out of the office and need to look quickly, it is physically impossible from my phone without clicking all the way into the job. I would love for it to take up across the day with however many people I schedule, and allow me to click once and they all pull up as the same job ticket. Because..... I have tried doing them all separately so that I was able to quickly see them and then it sent my clients 4 reminders for their upcoming appt. That definitely was not ideal!!

Software is a Lifesaver!

Comments: How important it is to have good communication with employees and clients.

Pros:

I love how easy it is for employees to find all the info they need for their work. I love that it keeps the clients updated, as well and sending the reminders to both them and us. Been a game changer for me!!!! I also LOVE the simplicity, ease of use, look and feel of the software. I have tried other scheduling system, and although functionality is of course the most needed part of it, I have found Zenmaid the easiest to navigate and enjoyable to look at and deal with.

Cons:

I wish that there was a way for everyone on the team to be able to see if someone already hit the "on the way" button so that it isn't hit more than once. I also would LOVE to see the ability to upload pictures of items that may have been found/damanged from the employees phone, and also I would love love love the ability to upload checklists that the employees would need to check off to be able to clock out to save paperwork being everywhere.

The best program for cleaning services

Pros:

This allows quick and easy access for me and our employees to be able to set there schedules and allow them to leave notes and or photos for any assignments on the app.

Cons:

The worse possible thing I can say about this app is every time you have a employee work past midnight it starts a whole new day with them instead of them getting to finish the assignments for that day.

Amazing Customer Service and Overall Quality Product

Comments: It is great! They make you feel like part of the family by being responsive and letting you know about their constant growth.

Pros:

EVERY SINGLE TIME I have a question they reply to me directly and quickly. If they do not have a good answer they let you know they will add the problem to the list of things they are working on. And guess what! A few weeks or months later they have made the change! They will also include you in the process of designing the improvement by gathering your opinion.

Cons:

It can be glitchy but they acknowledge your problems when they happen so you dont get left feeling like you dont know how to use the software. It is not the cheapest option if you are just using it for scheduling but it has so many great features that others cannot compete on value.

Zenmaid is AWESOME

Comments: My overall experience has been a great one. If ever there is an issue, Zenmaid is sure to fix it promptly.

Pros:

I have been using this software for many years now and have seen this company grow. They pay special attention to each and every customers needs. This is an easy software program that even the least techie (me) person can use and understand. Most importantly each and every person on the Zenmaid team is helpful in every way possible. [SENSITIVE CONTENT HIDDEN] and staff go above and beyond. I highly recommend this software and company.

Cons:

I’d like to see the ability to map out a new customer for the best spot on the current schedule of customers.

Zenmaid to the rescue!

Comments: Zenmaid has been a saviour for my business and personal life. Zenmaid takes care of alot of tasks i used to waste time on. Once a clients information is set up, the email confirmations go out, then reminders, as well as work orders for staff. After a few weeks of not hearing from clients, it will even send an email asking them to come back. I'm able to go on vacations for weeks without having to worry about my business fuctioning without me. Thank you ZENMAID!!! Now I can't picture my life without you!!

Pros:

Having all my info in a databae that's easily accessible. The reminders and emails so clients won't forget appointments or have no escuse to do so.

Cons:

Ipad app has minimal function. However i know an update just launched so i have to check it out. I'd like the girls to be able to check their future schedule on there.

Better than the "big guys"

Comments: The owner and his team try their best to deliver a maid-industry specific software solution and generally do very well.

Pros:

I liked how when I was creating a new client or scheduling n appointment, it was off to the right like a sidebar and that allowed me to view the entire calendar while creating the appt. Easier to use than the "big guys" like Housecall Pro or mHelpDesk.

Cons:

The schedule for multiple employees was not lined up nicely so that I could easily see where there are openings in the schedule for a new client. Very scattered and too much like using google with multiple calendars. I'm not going to pay to look at a schedule that is just like google's FREE version.