Smokeball Reviews

Paralegal review

Pros:

My firm has used Smokeball for over 5 years. Every employee at the firm uses Smokeball daily, even those that would consider themselves to be less tech savvy. Smokeball has a number of features that I personally use daily, including an integrated feature through InfoTrack that allows me to easily electronically file pleadings directly from my matter. We have also created forms and templates that make generating pleadings and documents so easy without spending time messing with formatting. The customer support is always available to assist if I have any questions. They also have the ability to "remote in" on my computer to take care of any behind the scenes techy things that I don't know how to do myself.

Cons:

The pros far outweigh the cons. I feel like there are always updates rolling out, so once we work through the bugs, Smokeball works seamlessly for exactly what we need it to do.

User Review

Pros:

The convenience of a well-designed data management software program.

Cons:

The constant updates and glitches. It is sometimes slow.

Way too much $ for way too little return

Comments: Ending my subscription in Feb due to astronomical price hike and little value received. Like every service, it's about 80% of what I want it to do, and it not doing the 20% takes more time in workarounds. Maybe if I had an extra 40-60 hours to train myself in how to use the systems it could be better, but as a solo, I don't have that time to try. Their customer service is slow when you try to get help and frequently ends in "we can't do that but will add a feature request."

Pros:

It's hard to say. It's really just "meh" all around.

Cons:

It's hard to use, expensive, doesn't do what I need it to do, and customer service is below average.

SB is the all in one software that you need!

Comments: The law office I work at started using Smoke Ball about 5 years ago. I was hesitant at first because there's a lot to it and change is hard. Now I completely love that there are a lot of components to it. I absolutely love that SB is integrated with Outlook to save emails right to the client matter, this way I never forget to save them.
Smoke Ball has local & state court forms that pull the information from the client matter and add it to the documents for you. They can also create your own documents for you. For example, if there is a certain letter or form that you use, they will create it.
It is also very easy to e-file documents with the integration of Info Track. I am looking forward to other implementations of integrations with other products in the near future. It is so nice having one program that you use for emails, calendar, case management, and e-filing.

Pros:

I love that SB is able to be integrated with other programs that we already use, for example Family Law Software.

Cons:

The fact that if an email is sent to more than one of us in the office, it does save both emails in the client matter. I wish it would just save one to make finding emails easier.

SWITCH TO SMOKEBALL

Comments: From start to use it has been streamlined.

Pros:

The ease of use and onboarding done by Smokeball. Customer service is top notch

Cons:

I truly can’t say anything bad. I think the only thing I would suggest is classes on how to code different documents

Smokeball enthusiast

Comments: Good. Once you get used to the format, it is simple to use. I like that we don't have to "recreate" certain documents, letters and pleadings.

Pros:

Organization; ability to create documents, letters, etc by using templates, keeping track of calendar,

Cons:

Not easy to create reports for specific issues, i.e. list of new lawsuits filed. Inability to use previous document for a new matter, cannot "switch" matters like before to save new document. Cannot incorporate "workflow" dates into calendar. We use workflow to monitor dates/tasks leading up to trial, these workflow dates do not go into events, so I have to create the workflow, take physical notes and manually put the dates into the events. This is duplicative and unnecessary.

A Game-Changer for Legal Efficiency!

Comments: Smokeball has been a game-changer for managing our firm! The intuitive interface, seamless organization of case files, and powerful automation tools have significantly increased our efficiency. The customer support team is always helpful and responsive, ensuring we get the most out of the software. I highly recommend it to any legal professional looking to streamline their workflow and save time!

Pros:

User-friendly interface that makes managing cases and documents simple, even for those less tech-savvy. Automating routine tasks like document creation, calendaring, and billing saves time and reduces errors. My favorite is the accessibility of the case files and documents securely from anywhere, promoting flexibility and remote work.

Cons:

While the interface is user-friendly, the extensive features may require time and training to be fully mastered.

Smokeball is the most functional processing software on the market

Comments: Smokeball has been a blessing in the real estate legal industry. I have been a real estate paralegal for 25 years and the functionality that smokeball provides has allowed me to manage twice the file count as a paper system allows. There are other software programs that function to a smaller degree, but none are as versatile and broad as Smokeball.

Pros:

Task management and email and document integration.

Cons:

I have no dislikes. I have used Clio software and a variety of title company programs and Smokeball provides the most fluent data and file management out there.

Paralegal Supervisor

Comments: I am thoroughly impressed with this software! It has significantly streamlined my workflow, providing a seamless experience that keeps me impeccably organized. The user interface is intuitive and easy to navigate, making it a breeze to integrate into my daily routine. What truly sets this tool apart, however, is the thoughtful integration of AI features—an innovative touch that enhances both efficiency and precision. This software has exceeded my expectations in every way and has become an indispensable asset to my productivity.

Pros:

The pros of using Smokeball are improved organization, increased efficiency, and enhanced collaboration.

Cons:

The cons of using Smokeball are customization challenges at times with templates and a learning curve for new users.

Smokeball Software Review

Comments: Our overall experience with smokeball has been great, and it is extremely helpful to help manage, organize and quickly access different files and needed information.

Pros:

We have been using Smokeball in our office for years, and it has been a wonderful program to centralize and manage all of our files. The software is easy to use and can be utilized for a vast array of functions. It is the only software that we need for file and case management, and it makes it easy to upload, and export files to any platform we need during our transactions.

Cons:

There is nothing I would change about smokeball. It is easy to use and provides all of the functions that we need in our office.

Smokeball--a great product and I'm not just blowing smoke.

Comments: If you want to sleep better at night, go with Smokeball.

Pros:

It automatically tracks your time; the document automation is fantastic; and Archie, the new AI product, looks like it's going to be a game changer. In short, it takes a lot of the worry and effort out of practicing law, and makes my life a lot easier. Also, support is fantastic.

Cons:

Mobile app not nearly as good as the desktop product.

Smokeball is The Best!

Comments: Fantastic experience. The cuustomer service is top notch!

Pros:

I love the searchabilty of Smokeball. No longer do I have to open every document to find what I am looking for.

Cons:

The lack of any phone messaging option with its own tab.

Smokeball is smokin its competition.

Comments: My overall experience with Smokeball is rated a 10/10.

Pros:

I love the functionality of Smokeball. It's so easy to use. The customer service is so helpful and quick to respond.

Cons:

I'd like a better integration with Quickbooks.

Best Software for Legal Document Management

Comments: I have nothing but great things to say about Smokeball. It has made the practice of law easier than its ever been.

Pros:

I've been waiting for a document management program like Smokeball my entire legal career! I liked many things about Smokeball, but in particular is the ease of use and variety of features.

Cons:

It takes a bit of time to load when first powering up in the morning.

Useful and Intuitive

Pros:

Smokeball is useful for managing any number of client files. The fact that it keeps contacts across all cases makes it easy to send form letters and make service lists. It also auto-generates captions.

Cons:

I wish I could download documents from smoke ball directly rather than opening them and clicking save as and saving it. Maybe there's a better way to do it, but I haven't learned it.

Game changer!

Comments: The productivity has increased. Training a new higher is so much easier and the features of Smokeball really allows you to set a Newby up for success! There are just to many amazing features that make the overall experience better than I could have ever expected!

Pros:

Making my work product automatically generate on demand!

Cons:

The Matter Types are not customizable and do not work for Texas cases.

Great Case Management

Pros:

I am delighted to share my positive experience with Smokeball, the case management system that has truly transformed the way I handle transactions in my legal practice. From the moment I integrated Smokeball into my workflow, I noticed a significant improvement in the efficiency and seamlessness of my transactions. The user-friendly interface and intuitive design make it incredibly easy to navigate through the intricacies of case management. Smokeball's comprehensive features have streamlined the entire process, allowing me to stay organized and focused on providing the best legal services to my clients. The automated tools have been a game-changer, saving me valuable time and ensuring accuracy in every transaction. The system's responsiveness and reliability have made it a trustworthy companion in my daily tasks. I appreciate the consistent updates and improvements, demonstrating Smokeball's commitment to staying ahead in the ever-evolving legal technology landscape. In summary, Smokeball has exceeded my expectations and has become an indispensable tool in my practice. I highly recommend it to fellow attorneys looking for a case management solution that not only meets but exceeds their needs.

Cons:

Sometimes there is a lag. Also need more resources on training to complete your own documents.

Easy to maneuver

Comments: Very good. Happy I made the change to use Smokeball for my practice.

Pros:

I like how easy it is to access the client's file. I do not need the hard file in order to review documents, share documents, and file documents.

Cons:

The fact that the free website went away. When Smokeball was initially being presented to me, it included a free website, which I used for several years. Eventually they decided to do away with the website; now I pay $100 per month for a website. AND my smokeball subscription cost went up.

Smokeball for the Win!

Comments: We needed a new software system because our old one (very old) was aging out of the version we used and was no longer going to be supported. When looking at other options with them, they determined that our firm just wasn't big enough for their software. They tried to sell us on a smaller platform that they had purchased, but after demo-ing for a week I knew it wouldn't work for us. Someone had mentioned Smokeball to me and to my boss. Since we had both gotten word of it from separate sources we decided to check it out. Kind of a "the universe is telling us something" sort of deal. Once I started working in the demo and seeing how integrated it was, I knew this is the one we wanted. And it was cheaper than our old system! Onboarding wasn't difficult at all. Because we are a smaller firm and we only wanted active cases in the new system we transferred the data from the old system to the new system ourselves. It took a few people a few weeks to get all the data in, but it was great because there was a field for everything and we were able to find a place to the put all the information. Since then, we have trained new employees very easily, we are all using the software to its fullest potential. We all watch extra webinars and training videos when they come up and are continuing to improve our use of the software. It is really a very easy system to learn. Everything is logical. The forms and templates are a dream to work with.

Pros:

The thing I like most about Smokeball is how integrated with other programs it is. I can create and save Word documents from inside the software. E-mails and attachments in Outlook are so easy to link. We changed the way we use our scanner so that it goes to our e-mails instead of a folder on the old server because it is so easy to get the documents into the correct file and name them correctly at the same time through Outlook.

Cons:

The only thing I feel like Smokeball is missing is a date calculator. I miss being able to calculate forward and backward choosing calendar days or court days and such. Calendaring rules are great, but sometimes I need to know when I can schedule a motion for BEFORE it is calendared.

We Love Smokeball

Comments: We have found Smokeball helped us to increase our revenue due to the automatic posting of billable hours. It was easy to learn and the customer service has been great. The Smokeball staff is friendly and responsive.

Pros:

Smokeball streamlined our time tracking and billing.

Cons:

I can't really think of anything negative about the version we have. We wish we could afford the more comprehension system, but we are a solo office, and it gets pricey for our firm.

Love Smokeball

Pros:

I have been a Smokeball user for a number of years. I cannot imagine how I survived without it. It offers seamless file management, time tracking, billing, and document automation. It allows me to spend more time actually practicing law instead of all the other minutia involved in running a practice. The customer service is outstanding, they are there for you 24/7 and they are always adding enhancements. I highly recommend it!

Cons:

There is really nothing that I do not like about Smokeball.

Invest in this software!!

Comments: Smokeball is our on stop shop for case management... it is so organized and helps us streamline our case management. I love using it to broadly track a case as well as using it to get into more intricate details such as medical provider logs or insurance company information.

Pros:

Smokeball makes our case management so efficient and effective through its many integrations (Docusign, Microsoft Word, YoCierge etc.)! It is easy to keep organized while tracking all of the case notes help us be as thorough as possible when working in the files.

Cons:

I am eagerly waiting for an intake feature to be added to Smokeball. Otherwise, I do not have any complaints aside from typical software issues, but I understand that SB is in beta and always being improved.

Helpful Tool

Pros:

Document Automation Time Tracking File Storage Organization Ease of Use

Cons:

Billing is difficult to navigate, but with trainings you can probably figure it out. More monetary integration would be great

Exceeded Expectations

Comments: One of the most beneficial features of Smokeball is its document management. Smokeball is very user-friendly. I am not a technology lover because I struggle with how to use new systems, but Smokeball is so intuitive that I was able to immediately benefit from its use. Smokeball was clearly developed for novices and those who embrace technology and understand it.

Pros:

The ease of interacting between functions and features has been a great experience. Smokeball reduces the amount of time it takes to access files, data, contact information, documents, and all of its other functions. Billing is incredibly simple. Case management is so much easier now. Smokeball puts everything at your fingertips as you work on several cases at one time. Smokeball has too many features to discuss each and every one of them. We were excited to try Smokeball after we observed 2 demos, but we didn't imagine how much it would exceed our expectations.

Cons:

I haven't experienced any Smokeball deficiencies that I would consider impactful enough to mention. Smokeball has changed my practice and the practice of everyone else in this firm, and it's being used by 7 out of the 8 employees we have.

GET YOU SMOKEBALL IT WILL MAKE YOUR LIFE EASIER.

Comments: Love it, i been using smoke for many years and its just easy.

Pros:

Everything is well put together, user friendly and has everything you need and more

Cons:

N/a I think smokeball is great. I don't really have anything that i don't like about it.