--- description: Get detailed information about KnowledgeOwl usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: KnowledgeOwl Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [KnowledgeOwl](/software/132902/knowledgeowl) # KnowledgeOwl Canonical: https://www.capterra.co.il/software/132902/knowledgeowl Page: 1 / 11\ Next: [Next page](https://www.capterra.co.il/software/132902/knowledgeowl?page=2) > AI-forward, customer-first knowledge base software. Make answers easy to find for teams and customers. We help all industries. > > Verdict: Rated **4.8/5** by 236 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses KnowledgeOwl? Small and mid-sized service-based businesses. Many customers are call centers, IT help desks, and software support. Popular with people who value transparent pricing and great customer service. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 236 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: KnowledgeOwl - **Location**: Broomfield, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Pricing starts at $100/month for 1 knowledge base and 1 user. Additional users are $25/user/month and additional knowledge bases are $50/kb/month. There is a 10% discount for purchasing an annual account, and additional multiyear savings up to 25% off. Nonprofit customers get 25% off any annual account. Enterprise plans start at $13,500/year. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Albania, American Samoa, Andorra, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Cook Islands, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Fiji, Finland, France, French Polynesia and 56 more ## Features - Access Controls/Permissions - Archiving & Retention - Catalog Management - Collaboration Tools - Compliance Tracking - Content Management System (CMS) Software - Customizable Branding - Customizable Templates - Dashboard Software - Discussions/Forums - Document Storage - Feedback Management - File Sharing Software - Full Text Search - Knowledge Base Management - Knowledge Management Software - Multi-Language - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Search/Filter - Self Service Portal - Text Editing - Third-Party Integrations - User Management - Version Control - Workflow Management Software ## Integrations (4 total) - Freshdesk - Slack - Zapier - Zendesk Sunshine ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [Knowledge Management Software](https://www.capterra.co.il/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.co.il/directory/30094/knowledge-management/software) - [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software) - [Document Management Software](https://www.capterra.co.il/directory/30063/document-management/software) - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) - [Knowledge Base Software](https://www.capterra.co.il/directory/32454/knowledge-base/software) ## Alternatives 1. [Document360](https://www.capterra.co.il/software/177031/document360) — 4.7/5 (290 reviews) 2. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [Guru](https://www.capterra.co.il/software/145390/guru) — 4.8/5 (639 reviews) 4. [Confluence](https://www.capterra.co.il/software/136446/confluence) — 4.5/5 (3663 reviews) 5. [Connecteam](https://www.capterra.co.il/software/153140/connecteam) — 4.6/5 (5058 reviews) ## Reviews ### "Excellent Customer Support" — 5.0/5 > **Tal** | *17 June 2024* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: KnowledgeOwl is a fantastic knowledge-based software with an intuitive interface and extensive customization options. The excellent customer support further enhances the user experience, making it highly recommended for businesses of all sizes. > > **Cons**: While KnowledgeOwl is a robust and user-friendly knowledge base software, one potential drawback is its limited out-of-the-box integrations compared to some competitors. This might require additional development work for businesses that rely heavily on multiple third-party tools and need seamless integration without extensive customization. ----- ### "Easy to use and top notch support." — 5.0/5 > **Scott** | *15 July 2025* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: The product is easy to use, is getting continuous improvement, and the support is second to none. While we generally do not need to use their support often (because the product is very intuitive), any time we have had to, the support has been fast and efficient. > > **Cons**: In order to get the look/feel that we require (standardized header/footer, and page numbering), I need to present my articles in iFrames. > > We have been with KnowledgeOwl since 2015 and have never had an issue that made us contemplate changing companies. ----- ### "Intuitive documentation platform backed by great customer support." — 5.0/5 > **Peggy** | *27 January 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Intuitive documentation too Being able to reuse content in multiple ways Amazing customer support Being able to import various file types > > **Cons**: I can't think of any cons - for every question I've had, KO support has provided a helpful answer or workaround\! > > KnowledgeOwl has been a great documentation platform for our team. The platform is intuitive and easy to use, which made both onboarding and ongoing maintenance straightforward. What really stands out is their customer service. The support team is responsive, knowledgeable, and genuinely helpful, and they consistently go above and beyond to answer questions or provide guidance. Overall, it’s been a reliable tool and a very positive experience. ----- ### "Modern documentation tool with people who care" — 5.0/5 > **Alex** | *9 July 2025* | Gambling & Casinos | Recommendation rating: 10.0/10 > > **Pros**: It is a stable service with no interrruptions. The people are really nice. They have the most supportive support I've ever worked with. > > **Cons**: Can't think of anything. Have been their customer for a while and there haven't been a single time that I was unhappy with something. > > We started with keeping our technical documentation that was meant to be shared externally with our partners. It had to be secure and stable. Which it is. Now we expanded to having our product documentation there as well. ----- ### "Amazing Platform\!" — 5.0/5 > **Tania** | *15 July 2025* | Human Resources (HR) Software | Recommendation rating: 10.0/10 > > **Pros**: A big thank you to the lovely \[sensitive content hidden\], who has supported me every step of the way\! I’m especially grateful for the extended trial period — it’s made such a difference while I’ve been developing the Knowledge Hub at my own pace. > > **Cons**: Some of the more advanced features are difficult to understand and require time spent reading articles or getting help from customer support. Having said that, I also found the basic features easy to navigate. > > KnowledgeOwl is an absolute gem — easy to use, super intuitive, and beautifully laid out. Creating and managing our Knowledge Hub has been a breeze. What really sets them apart though is the fantastic customer service — responsive, friendly, and always happy to help. Can’t recommend them highly enough\! ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.co.il/software/132902/knowledgeowl?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/132902/knowledgeowl) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data