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Salesforce Starter Reviews

About Salesforce Starter

Starter Suite enables you to quickly customize email templates and email nurtures to find your customers and improve marketing ROI.

Learn more about Salesforce Starter

Pros:

There is a reason why this is the number 1 CRM solution in the world. It provides a unified view of your sales details and is mapped with the CRM for quick updates and reports.

Cons:

This results in someone looking at a ticket, walking away from their desk, and no one else can work on that ticket. This is an absurd limitation for ticketing system designed for enterprises.

Salesforce Starter ratings

Average score

Ease of Use
4.0
Customer Service
4.0
Features
4.2
Value for Money
3.9

Likelihood to recommend

7.5/10

Salesforce Starter has an overall rating of 4.4 out 5 stars based on 201 user reviews on Capterra.

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Filter reviews (201)

Julio Cesar
Julio Cesar
SALES MANAGER in Mexico
Verified LinkedIn User
Logistics & Supply Chain, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great experience working with salesforce platforms

5.0 2 years ago

Comments: Basically, all my days at work depens on salesforce, very efficient at the moment, it also helps me out to improve my sales day by day.

Pros:

All I need in one place, quick response from the platform and cloud.

Cons:

Trouble shooting at weekends and slow verification process

Ernest
Owner in US
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Ridiculously Expensive

5.0 3 years ago

Comments: I stopped using because I could never understand how to fully set up the system. Salesforce referred a 3rd party developer to set up system, they wanted $28,000 to set up system. Kinda shady.

Pros:

Nice interface, lots of features. I never understood the system enough to offer more Pros.

Cons:

Only for Mid-Large - Large Business. Salesforce is not for small business, because it is cost prohibitive. Salesforce nickel and dimes for everything, including an unethical override for their CPQ billing. I am stuck in a contract and still paying for Essentials. However, it was much more economical to use another CRM/Subscription Management System and pay Salesforce until my contact is over.

Chance
Program Analyst in US
Financial Services Software, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Do Not Assume Anything

2.0 8 years ago

Comments: The best advice that I can give to a company considering purchasing Salesforce's Desk.com is to document every single expectation and need regarding a CRM tool. Do not assume any functionality exists, regardless of how simple and standard that functionality may seem. There are definitely features and functionalities that the average person might expect any modern system to offer which it does not. Examples:
List Views - Cannot sort by most fields, cannot add custom fields to list views, and cannot modify the number of records per page
Reporting - Cannot modify fields displayed in a report, cannot edit criteria for metrics, and cannot include custom fields in reports aside from picklists, and cannot export more than 2500 records at a time
Email - Does not include standard modern emailing functions such as underlining, highlighting, modifying font color, or pasting images/tables
Also, while some more complex workflows and automation can be built in Salesforce to update fields which are then passed back to Desk via Desk Connect (native sync between Desk and Salesforce), I strongly recommend against relying on Desk Connect for any business processes. Desk Connect can and has been turned off by Desk.com for all customers without first ensuring this is okay with the customer, interrupting daily business on a large scale. It is also extremely easy to break or surpass its capabilities of Desk Connect to the point that any modification, regardless of size, made to your Salesforce org must be communicated to Desk to ensure that Desk Connect will continue to function as expected. If you are a small-scale organization/team with very basic case tracking and reporting requirements capable, Desk may very well be the answer for you. But you still better be prepared with extensive documentation of all requirements and expectations for a tool like Desk, no matter how small or obvious they may be.

Pros:

Simple UI Simple workflow building and management

Cons:

Extremely limited in its capabilities Desk Support reps are not thorough when reading emails ETA's on fixes/patches pushed back for months

Brittney
Brittney
Marketing Manager in US
Verified LinkedIn User
Consumer Services
Used the Software for: 1+ year
Reviewer Source

This is a great tool for organizing your sales funnel.

4.0 7 years ago

Pros:

Time management and organization are the top reasons to use this software. Being able to include information on new prospects and clients is very helpful and it's easy to add to do items. The sales funnel process is user friendly and easy for other employees to view.

Cons:

It can be hard to create clear expectations between management and employees on what information or processes should be done. With so many options of where to save information it can look like information is missing if you don't look in the right place. Processes should be put in place by each organization to clarify how to use the software.

Carlos Fernando
Carlos Fernando
Sr Manager in Nicaragua
Verified LinkedIn User
Marketing & Advertising, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Salesforce for starters

5.0 2 years ago

Comments: It has been adequate. It's covered our needs well for what it is used.

Pros:

You get a ton of Salesforce features, Pro is better, but not everyone can justify the need for pro, or afford it.

Cons:

It's not Salesforce, and it tells you in so many ways, and reminds you all the time.

Lisa
Billing Administrator in US
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

No quick details or references without running reports

3.0 last year

Comments: It is a lot of extra work for someone wanting details on a customer.

Pros:

I like the contact database and the information stored.

Cons:

I don't like the email functionality or the notes / tasks available. I don't like that you cannot view the activities tab and see what notes were taken without having to expand each note.

Alex
Alex
Managing Partner in US
Verified LinkedIn User
Events Services
Used the Software for: 1+ year
Reviewer Source

We love SalesforceIQ! Perfectly integrated and easy for my team to use.

5.0 7 years ago

Comments: So many. Ease of use, trackable for sales cycle, many more.

Pros:

This software is awesome. It takes the stress out of constantly updating your CRM by making it seamless and integrated with our email. It captures a lot automatically, giving my team more time to close deals. We love the customizable pipeline features as well. Great software overall.

Cons:

I have hard time thinking of cons for this software. It was so easy for my team to implement. It is expensive I guess, that'd be the only con.

Jason
Jason
CEO in US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Great helpdesk and customer communication option

5.0 7 years ago

Pros:

Way better option for customer support than just a basic email account. Really nice options for setting up a support site

Cons:

Really poor live chat option. No customer website traffic integration. This ultimately caused our move to Intercom

Gurvinder
Gurvinder
Internet judge in India
Verified LinkedIn User
Information Technology & Services, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

"Salesforce Essentials is good tool for buisnesses"

5.0 2 years ago

Pros:

It has a capacity to fulfill customize requirements. Good tool for buisnesses that offers best CRM program. Good for connecting potential customers. Can be integrate with onother system and software.

Cons:

Some limitations like good for large or mid size buisnesses not for small. Little pricey too.

Eric
Eric
Research Consultant in Kenya
Verified LinkedIn User
Research, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Sales and Automation Software

5.0 3 years ago

Comments: Our experience using salesforce has been great. We primarily utilise it for invoicing and report generation of the overall view of the business. We also utilise it for our internal communications.

Pros:

I like the interactive UI that makes access to varying tools and functionalities easy. I also like the mobile experience and the ability to integrate the software with third-party softwares. I also like the reporting tools that enhance prompt communication.

Cons:

Salesforce can be very heavy when handling multiple pages which often leads to lags. There are additional issues that occur in customisation and merging of pages.

JAMES
Sales Engineer in US
Chemicals, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Jim Salesforce Review

4.0 4 years ago

Comments: Good for what I need it for, entering new leads, tracking sales pipeline, looking back and forward on data.

Pros:

Using for 4+ years once info is in its pretty easy, there are very many options how to track setup, would be nice if there was a option for auto-setup for certain types of use/business types.

Cons:

Too many unused fields that muddy up the screen and info can get lost in all the blank fields.

Alexis
Operations Direcot in UK
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce

5.0 2 years ago

Comments: We love it and every team the team wants more functionalities out of it

Pros:

If you are a not-for-profit you can get an excellent discounted rate. It is very handy even though it needs some expertise to set it up but don't let this stop you, their resources library is supper useful, and you can figure out how to do many things yourself. Once you get all the team using it is a very very powerful tool and provides you with amazing data to inform your business.

Cons:

Can be hard to set up. But invest in someone that knows how to do it, get it right from the beginning and ti will be very helpful.

Verified Reviewer
Verified LinkedIn User
Consumer Electronics, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce IQ is a great add on to Salesforce

4.0 7 years ago

Pros:

Creating leads and contacts in Salesforce is a breeze with this tool. I love that I can instantly add a customer and log their email in Salesforce. I love the ability to add meeting invites or email templates to an email with a couple of clicks. Salesforce IQ has saved me hours of data entry into Salesforce. I don't know what I would do without this tool now that I have used it for close to two years.

Cons:

In the last few months something changed in the way that it pulls the data when you go to add a contact. The previous version use to pull all of the information automatically and now I have to manually add a lot of the information. It is still quicker than adding new contacts into Salesforce but it does require a few more steps. I also wish there was more insight into who opened an email or web link when you include multiple people on an email.

Samantha
RVT in US
Veterinary Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce

4.0 6 years ago

Comments: Our hospital is better able to communicate . We are able to provide better care for all of out patients because everyone has access to same data base . So if a volunteer noticed a patient sneezing the doctor can easily see that and be flagged to check on a patient. Before a volunteer may not be able to notify staff and go through correct channels. It could mean that nobody medical ever new that yeh patient sneezed because it was just too difficult to get information across, but now all volunteers know they can put a message in Salesforce and it will be taken care of.

Pros:

Salesforce allows my animals hospital to have better communication between staff and volunteers

Cons:

Search engine key words is not always able to direct to correct patient

Tyler
Technical Account Manager in US
Computer Software, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Not always the easiest to use, but there's a reason why it's the leader

4.0 3 years ago

Comments: When supporting customers, Salesforce was essential to finding out about their account and how to best support them or escalating issues when necessary.

Pros:

If you can think of it, Salesforce probably has it. From keeping track of your customers, to integrations with other softwares, Salesforce has it all!

Cons:

There is definitely a big learning curve when it comes to using Salesforce. It's obviously a massive piece of software that can be used for a huge array of purposes, so knowing how to navigate and find what you're looking for isn't always the easiest.

Janet
Project Manager in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce classic better than the new Lightning

4.0 12 months ago

Comments: Classic is great and very easy to get to info.

Pros:

I really like the salesforce classic before they moved to lightning. It was much more intuitive and easier to locate information.

Cons:

That they moved to lightning and it is not as good as classic

Gabriela
Gabriela
Business Development in US
Used the Software for: 1+ year
Reviewer Source

Great Experience - just put took off one star for the work that needs to be done

5.0 7 years ago

Comments: I was able to save time in the company I work for. The software was easy to use and easy to implement into daily activities.

Pros:

I loved the fact that they worked on the integrations and being able to make things to the mainstream. I was able to quickly show other workers how to use this product and quickly incorporate it into our business. This is a lot easier than our last software.

Cons:

Running the reports is something we would all have a bit of trouble to do, there would be little things here and there that prevented our productivity. There are also some filters or basic features that should be fine-tuned a bit more but nothing too bad.

Ellenore
Administrative Assistant in US
Machinery, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great software to organize employee information

5.0 11 months ago

Pros:

I like that I'm able to log information about employees and manage their contact info, benefit information, and history easily. It's also very customizable.

Cons:

Sometimes I wish that the platform was able to be more on-brand, and that I was able to create documents with our font package.

Dwight
National Broker Manager in US
Transportation/Trucking/Railroad, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent tool for day to day account management

5.0 3 years ago

Comments: Great tool for any account manager to have success

Pros:

I really love the way the CRM is set up to keep you organized as you are doing account management/reporting. I would probably say my favorite feature is the reporting.

Cons:

Honestly, i would say none. What I will say I do like the lighting experience as opposed to the classic set up.

Verified Reviewer
Verified LinkedIn User
Outsourcing/Offshoring, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

It is easy to use and quick to understand

5.0 6 years ago

Comments: It has helped me find users and assist customers

Pros:

I like how it makes finding information around different users and files easy, also it has helped me organize my work better

Cons:

it has too much updates and it changes how it looks, this way, once it updates it is hard to understand how to use it

Michelle
Office Manager in US
Insurance Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great for Sales Tracking

5.0 2 years ago

Comments: Salesforce was much better for tracking quotes and sales that it was in other industries I’ve seen it in.

Pros:

I liked the ability to clearly see who was in charge of each customers sale and where they were in the sales process.

Cons:

I feel like salesforce has so many features and functionalities that they should have perfected before offering custom products.

Ryan
Director of Operations in US
Used the Software for: 1+ year
Reviewer Source

Desk was challenging to use on a number of fronts

2.0 7 years ago

Comments: It was a good CRM a few years ago, but never received the attention it needed from the Desk product team.

Pros:

It was intuitive to use when working on tickets and responding to customers. The reporting interface was easy when to create and run reports.

Cons:

The reporting was barely functional and often times would time out when loading. There were countless days that I needed to run a report and was unable to.

Jose
IT Engineer in Mexico
Automotive, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Reviewing salesforce essentials

4.0 4 years ago

Comments: Good, but again only used helpdesk part of it.

Pros:

Very easy to use the help desk ticket system.

Cons:

Not sure about rest of the software but only used help desk ticketing.

Lester
Member Experience Specialist in Guatemala
Used the Software for: 1+ year
Reviewer Source

Very helpful and friendly software, the interaction between customer and the company is great.

5.0 7 years ago

Comments: When you have an interaction with the Client you receive an email, that help you a lot because your answer to the client at the same time they sent you the message

Pros:

The way it use the the replies to the customers it's amazing, it is clear and the actions are correct. You have your inbox when you have the interaction with the client.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great product, lots of features. Takes some time to learn, but its worth it!

5.0 3 years ago

Pros:

I like that this software is comprehensive. It gives you everything you could need to source, manage, track, follow up with, communicate with, and hopefully close a sale.

Cons:

It definitely takes some time to learn all the features and I didn't need some of them so it would be nice to be able to personalize a bit more but its worth the time to learn it all in the end.