Bloomfire Reviews

Easy to use

Comments: Implementation was a dream. They had a team that helped us manage the project and uploaded all our content for us. As a small team, this was important.

Pros:

It transposes videos, provides full text search, allows for different groups to be created, user analysis so we know if we are getting our money's worth for the tool.

Cons:

I wish I could edit docs in the tool. But there are few cons that we have found at this point in time.

Looking for a knowledge management system? Be sure to check out Bloomfire!

Pros:

Very intuitive and easy to use. Searchability was key for our company and it certainly delivers on that! Our customer success manager goes out of her way to ensure her clients have the information and tools they need to ensure a positive experience, from implementation to deploying and leveraging new features.

Cons:

The content update process seemed a little cumbersome at first but I think that has improved over time. In general, there's nothing about the platform that I don't like.

A good platform for organization to begin their KM journey

Comments: Its been a pleasant experience overall with Bloomfire.Though scaling up the experience for multiples teams is a challenge.

Pros:

Amazing SearchEase of UseContent Management

Cons:

Lack of CustomizationsAPI integration with O365Quick upgrades and deployments can help

Amazing Product

Pros:

I love the ease of using the product and the versatility. We call it our content google at work because that is literally what we use it for. It helps our veteran agents and the new agents all alike.

Cons:

The bookmarked tab can be a little overcrowded. I wish there was a way to organize it into separate folders.

Knowledge Base Tool

Pros:

What I like most about Bloomfire is the ease of customizing, modifying, and updating the knowledge management platform, which gives access to and the most up-to-date information to many employees on the property, especially remote workers.

Cons:

If I had to list one thing, I least liked about Bloomfire, it would be the editing tool when updating contributions. It would be great if you could select multiple columns and rows and edit the font all at once. Also, to save customized hex color codes for text color and backgrounds.

My experience with Bloomfire

Comments: very satisfied, don't know what I would do with out it.

Pros:

Easy to find information and procedures. Has step on solving problems

Cons:

More recent and current updates on older posts

it takes time to get used to learn how to search and find answers

Comments: maybe because english is my second language but it took me almost 6 months to get used to how to search things and find things on it.

Pros:

I love the main page and how you can change it to tailored it to our needs

Cons:

sometimes it is hard to remember where the answer is and the search button and the tags are just too much. you really need to remember some key words for the search

Sharing Knowledge On Demand

Comments: Chief Outsiders uses Bloomfire to ensure our fractional Chief Marketing Officers and Chief Sales Officers can gain knowledge from each other as rapidly and easily as possible. Our clients get the best outcomes from us when we leverage the power of our Tribe of seasoned marketing and sales professionals, and Bloomfire makes it easy to collaborate and learn from each other - at the moment when a client situation calls for it. As a result, we can get the information we need to do a great job for a client on demand, as needed. The Bloomfire search function is essential to that expeditious learning process.

Pros:

Bloomfire’s search functionality works infinitely better than the folder/file structure of alternatives. Search does not require an understanding of the filing structure, so all users can benefit without the need for training on filing nomenclature and structure. Bloomfire makes it easier for our 110+ fractional Chief Marketing Officers and Chief Sales Officers to learn from each other as a result.

Cons:

I would love to see an integration between Bloomfire and Dropbox so that documents in Dropbox could be read by the Bloomfire engine without actually having to be moved into the Bloomfire database.

Great software

Comments: Its super easy to use.

Pros:

Its user friendly and everything populates so quickly.

Cons:

I have only good reviews for it. It reminds me of GOOGLE in all the best ways.

Bloomfire is amazing

Comments: Once I became comfortable with it and made it a part of my daily activities it has increased communications ten fold.

Pros:

How quick and easy it is to use. As soon as an idea comes across it can put through bloomfire and implemented across all branches within a moment. In addition you can easily track who has or has not reviewed it

Cons:

To be honest I dont have anything to say in this category

Bloomfire works well for our team.

Pros:

Easy to understand and use. The search function makes the job so easy.

Cons:

None that come to mind. I have personally never had issues with Bloomfire.

Quality tool

Comments: I enjoy knowing that if I type things in many times, eventually someone will know what I need..

Pros:

I love that I can search for anything within my company and 75% of the time I can immediately find what I need.

Cons:

There are times when I know something is there but because I do not use the exact term it was labeled as I cannot find it immediately.

Searching Made Easy

Pros:

Ease of use Searchability Ability to filer

Cons:

Sometimes you are not able to filter the search and the result is too broad.

Brilliant!

Comments: Very positive

Pros:

Ease of use and accurate search functionality

Cons:

I have no complaints about its functionality

Education

Comments: Great

Pros:

Easy to use, able to download and print immediately

Cons:

Search features, easier to search when there are a lot of documents with similar titles

Helpful and easy to use!

Pros:

The product is visually appealing and easy to use. I like that you can easily search by different "tags" to see documents that are relevant. I also like the thumbnail photos and ease of uploading documents.

Cons:

It is a bit cumbersome to create series of posts. I have to create a single post, tag it, then add it to a series and potentially also add the tags to the series

a must have

Comments: couldn't be better, delighted to say the least

Pros:

the simplicity of all of it is unmatched.

Cons:

its hard to say there is anything i actually dislike

lovely to use

Comments: Lack of expertise is sufficiently helped by using the website

Pros:

Very informative and engaging for my on-boarding

Cons:

when i first started using it i found the interface a bit confusing but now i'm used to it and better accustomed its easier to navigate

The way a knowledge base should be

Comments: As one of Bloomfire's early customers we saw a lot of potential with this platform. I was in charge of conducting a report comparing some of the available products to satisfy our need for a customer-facing knowledge base. It had to be relevant, easy to use, and fast. We had a lot of undocumented information that our customers needed with no way to provide it. Some of our most important criteria included having an API and SSO (we were going to have our users log in from our customer portal site), an easy editor, fast and powerful search, user management, reporting, and so on. Bloomfire came out on top. Fast forward a few months into using it and we were well on our way generating content, marketing the tool, and getting comfortable with the platform. I was probably the main contributor to a lot of the content, so the almost daily use of the tool caused me to find areas of improvement. I worked a bit with the Bloomfire development team with a list and I'm happy to say that today, nearly every one of my suggestions have been implemented in some way. This demonstrates the company's willingness and capabilities to adapt to their customer's needs. Their team has always been helpful and communicative and would love to see continual improvements in the future.

Pros:

Clean, easy to user interface. Enough features to still be powerful and handle lots of information, posts, questions, and media.

Cons:

At some point the cost model drastically changed from unlimited to number of users and for our company, the cost was prohibitive from expanding or growing. For other platforms that are not just a standalone knowledge base, but instead include one as a part of their services there is much more value for similar features.

A work in progress

Comments: I need to preface this: I do not use bloomfire often. My co-workers use it far more, I simply provide support when they have an issue. The cause for the title of this review is this: for what little I use of it I see the company makes an effort to add features that the community asks for and while there are things about bloomfire I am not fond of I recognize that they will work that out in time. Also I do not see the cost breakdown for how much our license costs the company so I am not really qualified to give credit to "Value for Money". Finding information through bloomfire is quick and efficient. The posting features are simultaneously robust and incomplete. You can make series of posts to group together work on broad swaths of content on a topic, you can add and remove contributors to give accurate credit. Users can ask and answer questions in a moderated environment. All wonderful. You cannot bulk change contributors (When a member of your staff leaves the company you have to manually edit each of their posts to move the content to new users before deleting the account so information is not lost and even then any answers they have posted will be lost once the account is removed). When crafting a post all text and formatting will shift significantly when publishing ( goes from single line spacing to double or more line spacing, also all of the margins get a 1 to 2 inch shift depending on the size of your monitor, and formatting options are limited). Copy/pasting content from Word or gDocs generally requires a fair amount of re-formatting the content as the editor will either not retain any formatting or will interpret it in a odd way.

Pros:

The platforms capacity for moderated knowledge sharing. Search tools work well and there are a number of different ways users can upload content

Cons:

Lack of functionality in text formatting tools. Lack of ability to bulk modify posts (recategorize, add/remove users, etc).

Great Platform, Increases Engagement and Excellent Support

Comments: We use Bloomfire as an integrated component of another system. We have seen a great level of engagement and use. Integration went smoothly, including single sign on. We're using a host of groups, some of them private and it's worked out really well. Bloomfire has even fast tracked some of our more important feature requests. There are still a few kinks to be worked out with the UX and users get confused in certain cases but overall it is simple to use and one of the best platforms we've seen when exploring the landscape of available products. Would recommend.

Pros:

Very simple and easy to use, low learning curve. Support is great and very responsive. Platform integrates easily with other platforms for whitelabling purposes.

Cons:

User interface can be improved in certain cases. Users are often confused as to what groups they are posting to.

We love Bloomfire from a development perspective.

Comments: We support our entire sales staff using Bloomfire with up to date product materials, case studies and great colaboration with our people in the field. We use bloomfire's api to dole out our manuals, technical data, images and more to our iOS and Adroid apps as well as all of our web sites. We put a document in one place (Bloomfire) and then serve it out to all others making BF our system of record!

Pros:

Its ease of use for posting and sharing content. Its searchablility of content and the clean way it delivers the results.

Cons:

The cost. It is very hard to justify to upper management that does not see the value based on the same values the dev team does. We constantly have to push back against management who wants to move towards a cheaper knowledge base system.

Customized Customer Care

Comments: This software has grown with changes and adjustments we have to make along the way. The team we have at Bloomfire supporting our requests and walking us through what's up and coming has been nothing short of stellar. Sure we've had some glitches, but if they get wind of them they're right on it and ensuring that the adjustment is everything we were hoping. Otherwise, they're back to the drawing board to make it happen, in due time.

Pros:

Bloomfire has meet every request we've asked of them. The evolution of customization they have offered us is truly above and beyond, especially during these times. Things just get better and better with time.

Cons:

I think there's been some frustrations in wanting it to be an exact or close replica of what more popular search engines are within our Enterprise. It's wishful thinking, right? No. The reality is when you voice your wishes to Bloomfire they come so close you honestly wonder do they sleep?

Knowledge in one place

Comments: The customer service is the best I've ever had from any company.

Pros:

All of our collateral is on one place and searchable. As an admin, I can curate and monitor age of items as well so our knowledge warehouse doesn't become a dumping ground.

Cons:

There are some clunky HTML tools you have to use if you start to dig into all the features. They do allow you to customize to your company fonts and styles but they have other formatting such as page spacing locked down.

Simple yet powerful tool to organise knowledge and policies

Comments: Hello, I am a team leader for a support function and added myself so far 66 articles to Bloomfire. What I like about the tool is that we can quickly lookup articles, also I can use tags and categorise to make search more efficient and adequate. What I also like is that I can combine articles in series and can easily add comments and flag articles that require reviewing. Also another positive thing is that when composing an article it is saved as a draft, just like with google docs etc. so you do not have to worry your work will be lost. Another positive thing is that it very easy to embed pages, links, pictures and multimedia. I can quickly compose articles that look nice and are useful. The downside is there aren't many editing options. You can't select font or particular font size. Also when you have tables it's difficult to add them directly into the content, instead you would have to create an excel file and embed it especially when your tables are large or long. Also what I don't like is the enter button creates a new paragraph rather than breaking line, when I want to insert a line break I need to edit the HTML of the content (at least there is HTML editor which sometimes is faster for me to use as I can quicker configure tags and manage the content). Perhaps Bloomfire wanted to limit the way articles are edited to make them look cohesive, still, i'd prefer to have more editing options but overall it's a good tool to efficiently share knowledge and other information in your company.

Pros:

- ease of use - tags and categories - comments - possibility to save as drafts - Salesforce integration

Cons:

- limited editing options