SimplePractice Reviews

Great easy to use software

Pros:

Like the name states. It was simple to learn and to use.

Cons:

Took a while to set up . Otherwise it was great.

Not Economical for my needs but a great platform overall

Comments: Fine. Helpful support team, user friendly

Pros:

User friendly, logical interface, many ways to use it

Cons:

Overwhelmed with amount of features I do not require and the increase fee/overall cost for how I use it so I dropped and switched to another platform

Simple Practice

Comments: This was a very difficult EMR system to use for therapy

Pros:

The billing was pretty easy for the billing department

Cons:

It was extremely difficult to track progress, see goals, etc.

It was great when it was great, I guess!

Comments: I have had Simple Practice for over 3 years. At first things were lovely, little connection and tech issues and the it was a very reliable system to use. Once SP increased there prices, the quality of the telehealth functions severely decreased. Even my clients make jokes about how unreliable the telehealth features are. I am almost embarrassed to continue using the software. Effective 1/1/2025, I will be leaving SP and going to Carepatron. I am excited about this change as the prices are great (more than $60 less per month) with more features, including AI integration. They also have the option to use ZOOM which is synced with their platform. I am excited about the change and simply can no longer support Simple Practice. It was great when it was great, I guess!

Pros:

Calendar sync, scheduling, user friendly, payment options, Stripe integration, client portal, templates available.

Cons:

Technology extremely unreliable, constant connect issues, non existent customer support, price is very expensive ($99 per month) and system issues at least 4 to 6 times per week.

Good software, more features needed

Comments: Overall, good experience from the onset. Communication however, was a bit challenging when seeking support.

Pros:

The simplicity of the software and its ease to use.

Cons:

There weren’t a lot features like option to mass message clients, differentiation between appt types and portal options for clients.

Mental Health EMR that has work to improve

Comments: Our experience has been on a down, up, and down trajectory. It was sold to the practice owner, who is not technical in IT, as a HIPPA compliant telemedicine app. It was sold but never setup correctly, and almost put us out of business, claims were getting denied at a very high rate, and copays were not being collected. Because the app was not setup, all of it resulted in loss collections. The reports are garbage, so we did not know until well after the damage had been done.
Now, as I am trying to integrate it with our accounting system (Quick Books Online), I can't get past the tier one support team, who keeps closing my request as solve, after providing work arounds that do not address the problems.
I would like to see SimplePractice take their user community's recommendations more seriously. It will only improve the software.

Pros:

The telemedicine virtual visits are awesome!

Cons:

Simple Practice is awful at reporting. The built in reports miss the market, and they will not allow users to create their own custom reports.

Simple Practice, intuitive EHS

Comments: Positive. I tried to use a different EHS but felt like it was overly complicated and unorganized so I went back to simplepractice and just bought a cheaper plan.

Pros:

The way it is organized feels intuitive and user friendly.

Cons:

Primarily the cost to send text messages (I would pay for that separately as an add on with the lowest plan)

Nice, user friendly software

Comments: Enjoyed the software overall, great for daily documentation and scheduling

Pros:

It is user friendly, easy to navigate and aesthetically nice

Cons:

The evaluation template was not as detailed as I would have liked, so we would end up writing evaluations in a separate document and upload it into the system

Simple Practice is Pretty Good!

Comments: I have had a good experience so far and enjoy having my client's be able to schedule themselves and have ease of use.

Pros:

I really like that it is user friendly and can incorporate video conferencing for individuals and groups.

Cons:

I don't like the difficulty with billing sometimes which causes some issues.

Good "Off The Shelf"

Comments: Easy for administrative and practitioner use; intuitive for clients; less engaged in seeking out maximum coverage for clients.

Pros:

Ease of use for the client to enter and update info. Also straightforward for administrative use related to billing and scheduling.

Cons:

The nature of highly customizable tools sometimes comes with the extra work of identifying the settings that need to be adjusted to pull the desired data. For example, billing dates defaulting to the last billing period as opposed to client history. Also not as proactive in pursuing insurance coverage for clients.

The name says it all

Comments: Overall, I am 1000% satisfied. I could not see myself going to another platform. I've researched others and I've talked to friends and colleagues who use different platforms, and the others are not a match for SimplePractice at all. They came up with the perfect name for this platform because it does make running my private practice simple.

Pros:

The name says it all. SimplePractice, once it is set up is easy to use, the customer support is unmatched. They listen. They have communities where you can make suggestions for improvement of the software and they make updates based on customer suggestions. They offer so many templates options for assessments, treatment plans, progress notes, polices and for so many other reasons. We can also create our own templates. They offer free trainings to all of their customers with the options to gain CE's. There is just so much I can say about SimplePractice. I know I am leaving something out, but just know this is an awesome platform and worth every penny. Even considering calendar intergrations. I thought that was something that would be a given in a platform that caters to running an office easier, but it's not. After talking to friends who are on other platforms, this is not an option they have.

Cons:

I don't really have a lot of cons. My biggest drawback right now is the fact that I can't create a bulk invoice statement without deleting old ones and creating new ones. Although that is something I hate I can't do, I wouldn't consider it a major issue, because this is a suggestion that has been brought to the developers of SimplePractice, and the way they continuously upgrade and make changes to meet their customer's needs, this may not be an issue for too long.

SimplePractice is a great platform to run a practice

Pros:

SimplePractice makes having a private practice SIMPLE. With this software clients can schedule a consultation with you, input credit card information, you can send them the required paperwork, charge them for the invoice and also add clients notes and measurements all in one place.

Cons:

The price is a bit high when starting off, but it is worth it.

Easy-to-Use, Customizable, and Well-Intergrated

Comments: Overall, this is a great product. I'd just recommend a few minor adjustments and it would be the perfect EHR!

Pros:

I really love the intuitive calendar management. I can 'drag and drop' appointments and can easily set recurrences and move recurring appointments. I also love the 'Load Last Note' feature where I can save time on filling in standard fields and concentrate more on the weekly/bi-weekly changes in information (i.e. client progress, client needs).

Cons:

I would improve the Telehealth app. The Telehealth app seems to malfunction quite frequently when clients are using their phones to join appointments. I have also noticed that my video glitches quite frequently. I would also improve the 'Share' function on Telehealth. It is very hard to screenshare and use it for sharing worksheets and handbooks.

A cluster from start to finish

Comments: Originally as a sole provider- it was OK, that was before it got sold. Now it is a different company and it is HORRIBLE. They don't know what they are doing and they don't even know the basics of billing. It is a total mess- and it is a fraud for them to be saying they can do the billing with this software, because they clearly cannot.

Pros:

For solo providers, maybe passable. Horrible for groups

Cons:

The billing is a total cluster and now so is customer service, outsourced to the DR. Your bills go through APEX EDI clearinghouse BUT the ERAS supposedly come back through Change Healthcare- two different clearinghouses- special fees with that, of course. Our company was never set up properly nor advised of this and have had no ERAs for more than 10 weeks now. ALSO they incorrectly set up the billing and mislabeled NPI2 so that we were getting denied for about 1/3 of our claims. And when we discovered this, they told us it was our problem- even though THEY set up the billing and we gave the correct information.

OK but not awesome

Comments: Meh....it isn't great, not horrible. Customer service is o.k. but email is their primary form of communication which has held me up and is very frustrating.

Pros:

the two way calendar sync what what I did this for

Cons:

clunky and hard to use. The display isn't great and it sometimes times out and doesn't save my note and I lose it.

Simple says it all, easy to set up for solo providers

Comments: Simple Practice is fundamental and ideally suited for small practices not credentialed with insurance companies. It excels for solo providers, offering numerous features that many EHRs typically charge extra for, all while being highly affordable.

Pros:

Simple Practice is straightforward and user-friendly. Its setup is convenient, reducing unnecessary stress and simplifying error correction. Therapists may find it particularly beneficial, especially if they provide super billing or accept private payments.

Cons:

Accidentally deleting items can be problematic, especially when in a rush or with patients waiting, as retrieval can be difficult. The calendar system would benefit from improved templates to reduce the need for manual input, which currently creates excessive administrative time. The ability to apply changes all at once, rather than individually, would also be advantageous.

Would Recommend

Comments: Overall, I loved SimplePractice and wish I could go back to it.

Pros:

The ease of editing all assessments, notes, treatment plans, etc was FANTASTIC. I also loved how easy it was to adjust appointments in the calendar, send documents to clients, and so much more.

Cons:

The billing became a problem for the group practice I was working at. It was also a problem to have more than one contact on a client profile which was challenging for working with children. I believe this may have been fixed since I left that agency.

You get what you pay for

Comments: I’ve been with simple practice since my internship years ago. It has truly been simple. And it constantly provides more options.

Pros:

What I appreciate most about simple practice is that it is constantly growing, expanding, and improving what is available.

Cons:

The cost is pretty high as you start adding team members.

it was an ehhh for me

Comments: i liked the product but it was expensive and difficult to get customer service

Pros:

very easy to use and to implement in a practice

Cons:

very expensive for the features that it offers

Makes things really easy and simple.

Comments: I have had a really positive experience so far.

Pros:

It helped me with navigating my own health care needs and made things really simple

Cons:

I honestly can't think of anything. It has enabled things really easily.

staff intake nurse and educator

Comments: some what difficult to chose from the drop panel and pick the diagnosis i need to fit the client

Pros:

it is very simple i like that it is real easy to use and i am able to make simple notes

Cons:

not able to program to fit paperless business also i have trouble fitting the diagnosis with a intervention and goal sometimes

Too expensive

Comments: I was frustrated with the lack of calendar syncing, and the price, and ultimately chose a different platform.

Pros:

Interface was nice looking, multiple options for client reminders

Cons:

The price!!! It felt like highway robbery paying extra for features that other platforms include in their much lower price. Especially calendar syncing.

Increase Pricing - Lack of Increasing Features - Horrible Customer Support

Comments: Horrible. Everything about SimplePractice was a nightmare.

Pros:

Nothing. I would not recommend this platform at all.

Cons:

Increase pricing. Not actively adding requested, or promised features (such as direct support for group sessions). Lack of customer focus and support.

customer support cannot be reached

Pros:

Support when you are in the buying phase is very responsive. Price is good.

Cons:

You cannot contact customer support directly even during business hours. You will be left hanging and unable to do patient care.

Easy to use and accessible

Comments: I have a had a wonderful experience with SimplePractice and I love how accessible it is

Pros:

SimplePractice is very easy and convenient to use

Cons:

Please improve your customer service calls