LearnUpon Reviews

A solid learning platform that we implemented in weeks versus months.

Comments: LearnUpon has given us a platform for onboarding, ongoing development, and compliance education for our employees, clients, and partners. We have cut down onboarding from months to weeks. The result is improved CSAT, improved time-to-value, and reduced risk.

Pros:

Our organization went from no learning platform to LearnUpon in a matter of weeks. In the past, this process has taken me months with other vendors. LearnUpon's customer services is above average and, coming from me, this says a lot. I'm talking Sales, Account Management, Customer Success, Customer Support, and in fact any team member I have ever dealt with. Now, let's talk features and functionality. The implementation was straightforward and our SSO, Teams, and Zoom, integrations were easy. Since LearnUpon was built from the ground up, it has all the fundamental features that one needs to administer users, groups, courses, etc. and learn. My team and I are in the system on a daily basis and we have learners frequenting the system for onboarding, compliance, and development.

Cons:

There are a few quirks though. Here are some examples. When a learner is disabled, there is no visual indicator until you click into their profile. There are workarounds; however, these are additional steps. It would be nice to add custom content to a learner's Home page. Also, I'd love a report that tells me what keywords were searched, which ones had results, and which ones did not.

Dialpad Delivery Partner Program was Enhanced with LearnUpon

Comments: The support and internaction we receive from our LearnUpon Customer Success Manager gives us informative, proactive updates on many LearnUpon advancements to help improve our program.

Pros:

This year, Dialpad launched the Dialpad Delivery Partner Program, which gives our partners the ability to be certified to deploy Dialpad products. LearnUpon provided an effective and useful LMS tool for us to develop the program, manage learning courses, and provide analytics on program activity. We were able to streamline our approach to chart development, quickly interface with existing course SCORM files, and enhance certification course workflow. Furthermore, the support we receive from our LearnUpon Customer Success Manager gives us informative, proactive updates on many LearnUpon advancements to help improve our program.

Cons:

Not a CON, but they continue to innovate and update their product so focus from the customer needs to stay on those advancements.

LearnUpon good budget option

Pros:

Very easy to use for admins, user friendly, simple interface

Cons:

A lot of limitations for customization and scalability

LearnUpon is a complete LMS solution with the best service.

Comments: Its a great LMS with greater people going with you along the way.

Pros:

LearnUpon Team goes the extra mile with you.

Cons:

Integrations with other systems take longer than desired.

Hands down, Best LMS I have ever used.

Comments: The experience of working with Sales to discover the details of the product and transitioning to an Onboarding Specialist was easy. In the Onboarding phase, we meet weekly to make sure that we are meeting the targets of our transition plan. I appreciate that when I do stumble and can't figure something out, the LearnUpon team is always very quick to assist.

Pros:

Ease of use and impeccable customer service!

Cons:

I struggle to find something I don't enjoy about the software and the service.

We love LearnUpon!

Comments: It's been great from beginning to end! Our customer service rep answered all our questions and there was no hard sell. The set up was super easy. Our learners love the online platform and we know they're all getting the same training.

Pros:

The support has been amazing. Grey walked us through all the set up. Any time we have a question someone is right there to answer it for us. It's very easy to use; very intuitive. We are very happy we chose LearnUpon!

Cons:

I can't think of anything. We've been happy with everything thus far.

Best Platform for Onboarding New Employees

Comments: The one-on-one support we got from their Success Team is unmatched (you're the best, [sensitive content hidden]!). They provide you with ALL of the tools you need to get your platform up and running, work alongside and encourage you the whole way.

Pros:

After using it for several months, I still cannot get over how easy it is to use. I wish we would have made the jump to this LMS a long time ago.

Cons:

The price is a bit high for the non-profit organization I work for, even with a discount.

Impressed with Learn Upon

Comments: I have worked with LearnUpon since 2014 and it has been a very easy, accessible software. I've been very impressed with the process for creating courses, making or updating user accounts, and running reports.

Pros:

I really appreciate how the LearnUpon software is easy to use as an admin and as an end user. Navigation is very clear and so much is customizable which has been invaluable for a non-profit that really is unique and unlike others in the field. We have been able to customize Learn Upon for our specific needs to reach our vast audience across PA.

Cons:

We had some difficulties in the beginning with required user name needing to be an e-mail in a human service field where technology has always been on the backburner for our audience. Reps worked with us though and we figured out a work around with e-mail styled usernames and opting out of e-mails until as a system the public moved more forward into the tech world because of Covid.

An Effective Tool for Learning

Comments: LearnUpon is very respective to feedback and has provide an effective tool to help our clients and employees learn about our products.

Pros:

The ability to give multiple ways to engage clients and internal employees with e-learning courses.

Cons:

Wish there was the ability to see more complex metrics from the dashboard.

Support team makes the product a good choice

Pros:

Support team is amazing at helping solve problems.

Cons:

Many essential features are still in development.

Responsive Support and All the Features We Need

Comments: LearnUpon was the right fit for our company's needs, the size of our organization, and the certifications we offer.

Pros:

What I like most about LearnUpon is that it is a stable product.

Cons:

Learning paths in LearnUpon are a bit cumbersome.

Very competitively priced - decent on features

Comments: A great LMS and definitely a good choice for small to medium business who are growing. No need to tie into 1000's of licenses and pay for something you are not using - unlike other LMS.

Pros:

Pricing per active user is a game changer. The cost per user is significantly lower than other LMS vendors I have worked with. Easy to use and fairly easy to train as admin. Low initial learning curve

Cons:

Some features are limited - i.e. Learning Pathways - these cannot be changed once created which is a real issue for how we would have used these - it completely stoppped me from being able to use this feature in our organisation. The team were supportive in trying to find an alternative solution, but outwith courses/curriculum, the progressive learning is a little limited.

User-friendly, but sometimes time consuming.

Pros:

It is very user friendly, both from an admin standpoint and a learner standpoint. Creating/editing courses is very convenient, and going through the path is easy.

Cons:

The inability to do a bulk update of expiration dates. Having to go through each individual module to change the date is inefficient and time consuming.

Top notch LMS with exceptional customer service!

Comments: Beyond tracking learning completion, LearnUpon has helped us streamline our learning process, increase employee engagement, and deliver best-in-class results for our clients and employees.

Pros:

By far, the best feature of LearnUpon is its people. The customer support they provide is the best I've ever experienced. As far as the system itself: The catalog is very user-friendly and I love the ability to create banners to "advertise" new courses or share announcements. We also leverage the gamification features to encourage engagement and offer swag to monthly top learners. The admin tools also make it easy to maintain all of our content, from SCORM files to media files, embed codes, and documents. We have multiple portals in use which helps keep content better organized by audience and allows us the flexibility to have each portal managed by only the people needed.

Cons:

There is one area of the platform that we don't really utilize fully due to its functionality, and that's the forums. I know this is something LearnUpon is looking into updating, and I can't wait to see the improvements.

Best in Show

Comments: 5 star service and product!

Pros:

The team is amazing! From our sale rep, [sensitive content hidden] , our Implementation Manager [sensitive content hidden] our Customer Success Manager the team is incredible! Always available to answer any questions and help!

Cons:

Not that I'm aware of! I love Learn Upon!

Great Customer Service, Awesome Staff, and a Quality Product

Comments: We looked at twelve Learning Management Systems before choosing LearnUpon. We needed and LMS that would host on a reliable server they maintain, integrate with Salesforce easily, and not break the bank. LearnUpon has delivered on all points, and more. They met, and exceeded, all expectations and continue to improve every month. Our decision was made several years go. Since signing on with LearnUpon, I have had the pleasure of communicating with several staff members in various scenarios, and all of them are great. I have permission from the reps to call them out personally in this review as outstanding, kind, intelligent, and amazing humans. (To be fair, everyone at LearnUpon is pretty great, but the reps are just too cool for words.)

Pros:

It always works; servers do not go down. Learner issues are minimal. Any problems are usually due to issues outside LearnUpon's control. 24-hour support response is quick, robust, and almost always dead-on. When you sign up, you get an account manager who helps you through your implementation to suit your workflows. The team actually listens to upgrade requests and bug reports. I know, because I see solutions implemented. Further, a member of the team usually contacts me to let me know my request was addressed and available in the software. In addition to listening to upgrade requests and bug reports, the team actually seems happy that I contacted them with an issue. There appears to be a genuine desire to provide the best software and have the happiest group of clients on the planet, which speaks volumes as to the culture at LearnUpon. When your clients can see that you have a great culture, you are winning.

Cons:

Support is via email. Sometimes it is time-consuming, or difficult, to communicate and resolve a problem in writing. That being said, I can always email my account manager for complex issues, who is happy to engage via a phone call; typically the same day. Things you want aren't always discoverable on your own. I have often called in to ask about a feature and am told someone has to flip a switch to activate the option. While I understand that this procedure is to keep the software usable and protect us from ourselves, which I appreciate, I also like the freedom to explore a little more on my own. To be fair, I rarely have time to read the blog posts and other information from LearnUpon. Perhaps these features are mentioned in the blogs. They do not offer an integrated Learning Record Store, so I haven't had the opportunity to use my xAPI data as robustly as I would like. I actually do not even know what I could do because I do not have a Learning Record Store to play with.

LearnUpon is easy to use as an admin and easy to imp0lement

Comments: Easiest LMS I have used to implement and manage.

Pros:

I tested several LMS' based on my requirements. The main thing I wanted to see if I could setup content and courses in each without having to dig into the user guide. I found once I figured out were to go for what I wanted to do the setup was easy. The SAML SSO integration was fairly easy and support was very attentive. Our Customer Success Specialist has been very helpful and provided a great plan for us to get started. I should have taken advantage of this resource more. They are in Ireland and we are in California, but you would never even know that when you contact support, they have been very responsive. Even if they did not have the answer they got back quickly to let me know they would get the answer.

Cons:

The SSO Integrations was easy, but we are seeing issues with the enrollments not properly being assigned. It is hard to diagnose if this is from our end or LU. I have noticed a few issues where users are enrolled in learning paths or courses and their dashboard will not display the content. When you make updates to content (videos or assessments) I have seen a few occasions when the user is supposed to have to re-take the test or course and they cannot. Essentially they are stuck. In fairness, the setup I did caused this issue, but when it was adjusted they were still stuck. Reports are limited. I really need a monthly Users report, but it does not reside in reports. I have to actually export the Users list, then user Excel to sort and filter. I feel this should be this cannot be a simple automated report.

Hands down the ONLY Learning Management System to consider

Comments: Customer Service, Customer Service, Customer Service. This company never ceases to amaze me when it comes to the hands-on approach they take to customer service. You are assigned a customer success manager from day one, and that individual walks you through the entire process. For us, it was the process of switching from one provider to LearnUpon, and my CSM (Sam) made the process extremely easy. If there is ever a tech issue their tech support help desk is fast to come to the rescue and they treat your issues as seriously as you do.

Pros:

This LMS is very user-friendly both from the management side and the learner side. It is visually pleasing to look at, and you don't have to have any coding experience to customize the content and environment to fit your customer's needs and brands.

Cons:

If I had to scrape the bottom of the barrel to find something I didn't like I would say that on occasion there is a "click" too many in a process of creating a course or assessment. With that being said, I have been with LearnUpon now for 2 years and they are constantly improving their platform and I have seen improvement in this area.

A Great Partner

Comments: I would wholeheartedly recommend Learnupon as an LMS. They are a cost-effective and customer-responsive company with an excellent product.

Pros:

There are two benefits to working with Learnupon. The first is the LMS itself. It is easy to use, has a number of very helpful automated features which save me time and effort, and it integrates well with my authored content. The second benefit is the Learnupon staff. They are available when needed and if there are any problems they quickly follow-up and get my problems taken care of.

Cons:

One frustrating thing with any LMS is integration with authored content (e.g. storyline). With authored content sometimes you don't know why things aren't working. Early in my e-learning career, I had a lot of problems getting my authored content to work properly on Learnupon. With some help and coaching from Learnupon, I found that it was mostly the way I was building my projects and, with some restructuring, things are now working great. Learnupon has helped me work through my own learning curve.

Great ROI from LearnUpon & Postive User feedback

Comments: LU has enabled Eason to deliver impactful skills development modules and critical knowledge-building interventions with assurances on accuracy and consistency across our store-based workforce. This is achieved without any demand being placed on critical resource in store to deliver new knowledge and skill to the team. I continue to find the LU solution for Eason represents considerable return on our investment. User feedback on programmes hosted on our LU portals strongly suggest that our employees enjoy the learning experience on offer.

Pros:

With a workforce in excess of 1,000 employees, many of whom have worked with Eason for over 15 years, almost all staff whether 'tech-savvy' or not, have found our LearnUpon portals to be easy to access, navigate and use. LearnUpon have made it easy to customise the look and feel of the portal with corporate colours and branding. This has helped to establish online learning within Eason as part of our overall L&D strategy and demonstrates to our teams that the organisation is making strong investment in the development of our people through elearning methodologies. Finally the support offered by the LearnUpon team means that any issues or requirements are addressed and resolved; far sooner than expected in terms of time, whilst also exceeding expectation on the practicality and usability of solutions offered.

Cons:

Very little. Perhaps some additional reporting criteria would be useful when tracking progress across numerous user groups.

Great product backed by a super team of people!

Comments: We were one of the early clients and the one factor that consistently keeps us using the platform, above all else, is the fact the level of service from day one (when LearnUpon was only starting out) was amazing. As they have grown to become a leader in the LMS space, that level of service has never changed.

Pros:

We have both used and engaged (via clients) with a broad range of LMS products. The LearnUpon solution is by far one of the easiest and effective solutions we have come across. They are constantly looking to increase functionality and in my opinion are working at the edge of the latest developments in LMS solutions.

Cons:

Honestly very little! I would like more flexibility around messaging as we deal with both the B2B market and also the B2C. The latter requires more frequency around messaging but we have found simple solutions to work alongside the LearnUpon platform.

Learn Upon - Wonderful LMS and Customer Service!

Comments: Customer Service is Awesome - we receive a prompt response to any question from our LearnUpon customer service rep and team, as well as friendly support and assistance throughout implementation of our employee training.

Pros:

Our Learn Upon customer representative is fantastic, along with the entire customer service team. The LMS is extremely user friendly from the standpoint of creating courses, up-loading and customizing content. Our employee-related user issues have significantly decreased since switching to Learn Upon.

Cons:

Can't really think of anything negative - any issues that are raised are immediately addressed.

Excellent Customer Support & Easy to use!

Comments: Our training can be done remotely and without very little help from us for setup and use. Keeps the trainee more interested in learning. Less worry about having to redo old PowerPoint Slides and other documents Constantly.

Pros:

I like how easy it is to cost, setup, management, ease of use, branding per company and remote connection from anywhere you have an internet connection. Above everything else the Customer Support is Outstanding and one of the main reasons we chose this company.

Cons:

The video functionality and importing. We had to buy a 3rd party app to product content because it LearnUpon does not support certain file types or editing. The upload can take a while depending on how much content and bandwidth you have. We actually found that using a 3rd party app for our videos works better for us than most other software can offer. Ultimately, this inst that bad of a trade-off for the customer support and constant functionality updates to the program.

The perfect LMS for commercial training companies

Comments: I highly recommend LearnUpon to any training company serious about providing its customers with a superb eLearning experience. We invested heavily in developing stunning eLearning content and needed an LMS to match. After six months of trialing countless different systems I was losing hope of finding one, then I discovered LearnUpon and haven't looked back. I don't feel like I have just bought a product, I feel like I have entered into a partnership with a highly skilled, ambitious and professional team of LMS experts. They're a young, vibrant, ambitious team who definitely put their customers at the very centre of what they do. They understand that their customers aren't buying a system, they're buying a means for taking their eLearning products to market. I believe that you can only be as good as your worst supplier - since adopting the LearnUpon LMS our customers and their learners have gained much added value and overall a superb eLearning experience. We use LearnUpon to provide direct access to our eLearning to end-users and we also provide our larger clients with a branded portal on the system so they can administer and manage their staff's access to our eLearning courses. It works perfectly in both cases.

Pros:

Great customer portal functionality, with really smart branding and white labeling options Intuitive, versatile, smart and affordable. Really easy to use and maintain.

Cons:

None. It does everything we need it to do and more. Our eLearning courses are relatively short (60-90 mins). I therefore cannot speak for how well it would work with heavier courses, although I see no reason why it wouldn't be just as good.

eLearning made easy and nice.

Comments: I am glad they team is constantly updating it! It means constant progress and better outcome!
100% recommended for small businesses and organizations.

Pros:

It has a simple look and feel. Some people don.t realize how important this is to any learning process. No distraction, no competition with content. That is the most valuable asset of this LMS. It is very intuitive and smart. Students love it at first sight because it makes the learning process more approachable. I

Cons:

Non really. I just wish the constant updating won't mess up with the system simplicity.