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About ResNexus

ResNexus let's your business view and manage all of your existing and potential reservations in one place and reduce double bookings.

Learn more about ResNexus

Pros:

I tried other systems for less money but saw my numbers increase significantly with my return to Resnexus.

Cons:

They advertise 24/7 customer service, UNTRUE. If you try to reach them on the weekend - forget it.

ResNexus ratings

Average score

Ease of Use
4.6
Customer Service
4.8
Features
4.6
Value for Money
4.6

Likelihood to recommend

9.3/ 10

ResNexus has an overall rating of 4.8 out 5 stars based on 402 user reviews on Capterra.

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Filter reviews (402)

Oscar
Oscar
Captioner in Mexico
Verified LinkedIn User
Hospitality, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

An easy way to manage your hotel

5.0 3 years ago

Comments: It has been a Great software, I’ve been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn’t able to do it before such as spa and other entertainment activities management, I will definitely recommend for those people who want to improve their services and their company.

Pros:

I like that is a software that is easy to use, it helps you to have more control on different areas whether is your company or your hotel, for me many years I’ve been managing on the classic way but with this software things are just getting even more easy to do, I can let this software to do functions that not many people can do because and that’s what I like about the software.

Cons:

It has some features that I didn’t like mainly because these are just features that you can do by yourself and it can also be done if you combine with other Arias, like housekeeping manage, so it will be better to let some of the features out and add a feature that allows me to promote my services so more people know about it.

ResNexus Response

2 years ago

Oscar, Thank you so much for the wonderful review! We appreciate your business!

Julia
Owner in US
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Trust & Feature Rich

5.0 12 months ago

Comments: It's been spectacular. They do it all very well; functionality, features, & support and when there's room for improvement, they manage that well too.

Pros:

I have full faith that whatever feature is technically possible to make the product more robust and capable, the ResNexus team will do it before anyone else. They seem to set the standard for the others to catchup to.

Cons:

Only that the very valuable "Academy" is in winter in Utah. But I understand why.

ResNexus Response

12 months ago

Julia, Thank you for such a through and thoughtful review! We love serving you and your business! We strive to be the innovation leader paired with industry leading customer service. Due to popular demand we also have a ResNexus Academy in March to offer another time for our clients schedule.

Julie
Marketing Manager in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Terrible setup process

3.0 3 years ago

Comments: The customer service and setup process of this software is terrible. It's as if because you are paying monthly they want it to take as long as possible. To be fair our campground is not a simple campground and does have some complexities. However, their setup process started with trying to train us how to do reservations rather than making any effort to get us set up. There is absolutely ZERO documentation on how to setup the system. After two weeks of training calls where they focused on how to do basic tasks we finally stoppped them and pointed out that we need to set up the system first. This turned into weekly calls where we had to guide them on what we needed and even then things were done wrong. They say they will set it up for you, but everything they did was wrong and we had to go back over it. When we called to complain the response was "it's no big deal you just need to let us do it and we'll have you up next week." Then they gave us attitude about how we hadn't trained our people on using the system in the 2 months we'd been working on setting it up. We can't train people to use a system that isn't set up properly. We finally had them do a test import just to see what would happen and it was obvious that they didn't even look at the results as there were 10,000 lines of errors and every customer that was imported was wrong, the rate on every reservation was wrong. Everything was wrong. That was when we finally gave up. They simply don't care.

Pros:

Best feature we saw on this product was how easy it was to setup site/room blocks that automatically released on certain dates.

Cons:

It's not remotely customizable to your needs. As a campground a key feature should be site length, that's not an option. There's not even anything in the reservation process that asks for the length of a customer's rig (again a key need for any campground to ensure that you are putting people in sites that they fit). They have little to no written documentation on anything. No on-boarding/setup process that is laid out for you. You will be flying blind and will need to have a lot of time to figure things out on your own.

ResNexus Response

2 years ago

Julie, Thank you for the feedback. We apologize that your experience differed so much from what we hear from other campgrounds. In addition, in 2022 we completely enhanced our online booking engine based on feedback from our campground clients. Site length and vehicle information is handled in an easy-to-use and intuitive way. You can also add many custom fields. In addition, ResNexus is one of the only PMS systems that allow you to connect to OTAs like Airbnb, Booking.com, Hip Camp, Glamping Hub, Book Outdoors, Spot2Nite and more. Unlike some of our competitors, we do not charge per booking and save your business money by using unit based pricing.

Jessica
Park Manager in US
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

YAY Resnexus!

5.0 4 months ago

Comments: Shout out to [sensitive content hidden] He's been very helpful through the changes these last couple of years. When I came on board with this company, the company had worked with Resnexus for a few years, but the employees were not affluent in the system and they had personal workarounds that were not company goal oriented nor were they using the system to the full potential. [sensitive content hidden] and I were able to work together to get this system working appropriately for the company.

Pros:

Resnexus chooses to evolve in ways that are beneficial to the end user and ultimately the end user's customer.

Cons:

I can't send a refund to an updated card that the client wants on file. IF the client's card was cancelled and then they are needing a refund, I have to send them a check from the company through the mail.

ResNexus Response

4 months ago

Jessica, Thanks so much for the wonderful review and feedback! We love working with you and helping your business to grow!

Lorrie
Owner in US
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

ResNexus is great Inn property management software

5.0 5 months ago

Comments: Love working with the team, love how intuitive it is to use.

Pros:

Service, functionality, the whole system is really easy to use and very intuitive. ResNexus is constantly updating and ensuring the customer is taken care of.

Cons:

Wish reporting capabilities had more functionality

ResNexus Response

5 months ago

Lorrie, Thanks for the wonderful review and feedback! We love serving you and your business!

Heather
Owner in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Could not have grown my business without them!

5.0 last year

Pros:

Red Carpet Specialist are always there to answer any questions quickly. Ease of use. Features Report builder Website design

Cons:

Literally nothing. They are amazing and I stand by their product 100%.

ResNexus Response

last year

Heather, Thank you so much for the wonderful review! We love serving you and helping your business grow!

Carolin
owner in Germany
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

I highly recommend ResNexus.

5.0 10 months ago

Pros:

For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and highly competent guidance provided by ResNexus throughout the process. Every member of the ResNexus team, particularly [sensitive content hidden], stood by my side during the entire transition, remaining accessible and consistently ensuring that everything was taken care of wonderfully and reliably. I wholeheartedly recommend ResNexus.

Cons:

Like all systems, there are always a few points that could be improved. However, from my perspective, these minor considerations have no bearing on the high functionality that ResNexus offers in my case.

ResNexus Response

9 months ago

Carolin, We really appreciate the kind words and great review! Thank you for letting us serve you and your business!

Anthony
Innkeeper in US
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

New to resnexus

4.0 9 months ago

Comments: Easy setup and ease of use and working with [sensitive content hidden] was great

Pros:

Price, features and the ability to manage group reservationd.

Cons:

Additional charge for texting feature. Reporting structure

ResNexus Response

9 months ago

Anthony, Thanks for the great review! We appreciate you and your business and look forward to providing you with the additional features your business was looking for!

Verified Reviewer
Verified LinkedIn User
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A solid product that gets the job done!

5.0 2 years ago

Comments: We've seen revenue grow with online direct bookings, our website traffic has increased using Resnexus websites, and their features make guest experience better (text messaging, etc.)

Pros:

Easy to use - housekeeping features are awesome - easy to book very straightforward to follow just about everything. Employees who are not tech savvy have quickly learned how to use it for just about everything - the customer service is exceptional, they are a small business and act like one (in all the right ways). They don't come off as some inaccessible corporate monster - but rather, personable and very on top of things - at the same time, they are a top player in the industry and they keep adding new features, improving, and using the system gets better and better each and every day.

Cons:

Can't think of much, to be honest...for us, it does the job, and it does it well!

ResNexus Response

2 years ago

We can only say wow! What a wonderful and through review! Thank you so much! We love serving you and your business!

Michael
Michael
Owner in US
Verified LinkedIn User
Real Estate, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Left hanging. Lost many days due to tech errrors

2.0 5 years ago

Comments: They were unable to get credit card processor to work so I was unable to open our business via our website. When error was found, customer support ghosted us by going to a Bed and Breakfast conference and not replying to multiple requests for help.

Pros:

Nice looking grid that shows room status.

Cons:

Inability to provide what they claim to be able to provide.

ResNexus Response

2 years ago

Michael, Thanks for the feedback. We apologize if our customer support did not help you while at a conference. To ensure the highest level of customer support we have now implemented many customer service escalation procedures in 2021 that ensure a timely response from a manager.

Kim
Former Owner in US
Hospitality, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

ResNexus made taking reservations way easier.

5.0 2 years ago

Pros:

I loved the fact that we could accommodate our guests at all hours of the day and at their convenience. Most people would prefer to complete reservations online so we were happy to offer this service. It made things go much smoother and integrated well with our additional booking sites. I was so nervous to take the plunge for online booking and now I wished we would have done it years ago!

Cons:

I honestly didn’t have any cons related to ResNexus. It worked really well for our business.

ResNexus Response

2 years ago

Kim, Thanks so much for the wonderful review! We are happy to hear that you made the plunge to online bookings. We love serving you and your business!

Casie
Operations Manager in US
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Amazing Customer Service Above & Beyond

5.0 7 months ago

Comments: See first part of post for details. Overwhelmingly good software with so many amazing features and excellent employees.

Pros:

ResNexus has very nice, clean, easy to use features. I love using the marketing tool to create e-mails and newsletters. The financial reports and data are very useful. And most importantly, the customer service is above and beyond. Having our business coach, [sensitive content hidden] has been invaluable. He always goes above and beyond to help us, and really takes the time to understand our business. Due to this, he is able to offer us relevant advice & solutions. In our last meeting, [sensitive content hidden] was able to give us many suggestions to help us boost our reservation numbers.

Cons:

One of the negatives that we have experienced involves recognizing returning guests who have formerly used OTA's. Unfortunately, this is typically because the phone number provided from the OTA is wrong [sensitive content hidden], which is not ResNexus' fault!

ResNexus Response

6 months ago

Casie, Wow, Thanks so much for the amazing review! We love serving you and your business!

Grayson
General Manager in US
Hospitality, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Best System for Hospitality

5.0 11 months ago

Comments: We have had so much success with ResNexus. The program is so easy to set up, use and help is a phone call away. We also have paired Remote Locks and Texting, which means we can text guests when room is ready, provide room/door code, and make their check-in painless.

Pros:

ResNexus is very easy to set up and use. We have been using ResNexus for 3 years and it has been a breeze. Training is easy with the Youtube videos, and they are just a phone call away when we have questions. The monthly updates are always welcomed and appreciated.

Cons:

The only concern I have is the Room/Suite status. We just need 3-4 basic: Ready, On Clean, Dirty, Out of Order. Not even sure what "On-Queue or Skipper" even mean.

ResNexus Response

11 months ago

Grayson, Thanks so much for leaving us your wonderful review and feedback! We love serving you and your business!

Penny
Owner of the Goose Pond Inn B and B in US
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Thank you, Resnexus

5.0 12 months ago

Comments: We purchase our in with ResNexus in place. we could have switched to another site and chose to stay for the great customer service and ease of use.

Pros:

I love the ease of use in booking a reservation for a guest! I also love the text alerts, as we have, on occasion, had guests book shortly before a stay (literally from our driveway!). The alert allowed us to be sure we were home when they arrived.

Cons:

We've not yet come across any dislikes.

ResNexus Response

11 months ago

Penny, We appreciate you taking the time to leave such a wonderful review! We love serving you and your business!

Nancy
owner in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Always improving

5.0 7 months ago

Comments: Our customer service rep is always readily available and responsive to our needs.
When we shared that weekday visits were down he offered several concrete suggestions and helped us to implement them. We had a positive response the same day!

Pros:

Provides regular update to improve the system. Also provided customer service designed to help the customer improve as well

Cons:

Sometime the changes (improvements) are hard to keep up with.

ResNexus Response

6 months ago

Nancy, Thanks so much for the wonderful review and feedback! We love serving you and your business!

Debbie
CEO in US
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Love Resnexus

5.0 12 months ago

Comments: Still love them. I have no plans on switching to another company ever again. Resnexus is an ever-growing company that is staying well ahead the game of other competitors.

Pros:

It's very user friendly, easy to use, color coated. They are always coming out with new things they release, and they always keep you in the loop on new things they will be releasing. My website they designed looks amazing.

Cons:

I find it takes a while for my red carpet professional to get back to me. I got moved around on red carpet professionals frequently and without notice.

ResNexus Response

11 months ago

Debbie, Thank you for taking the time to leave a great and thoughtful review! We appreciate you and your business! ResNexus assigns two representatives to each account for faster response times and we apologize if you did not receive notice on those assignments. If your support representative is not as responsive as you would like please go to the customer feedback section found on the setting page under support and we will make sure to address the issue.

Nancy
Innkeeper in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great working with [sensitive content hidden].!

5.0 9 months ago

Pros:

Responsive support and clearly understandable instructions on using features.

Cons:

When a previous guest books a new reservation and is recognized by ResNexus as a return guest, the data in that guest's previous reservation is changed to match what the guest inputs into the new reservation--thus eliminating the guest's past history.

ResNexus Response

9 months ago

Nancy, Thanks for the great review and feedback! We love serving you and your business!

Jeremy
GM in US
Hospitality, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Happy customer

4.0 9 months ago

Pros:

It's pretty easy to use and absolutely great support

Cons:

Side bar of links and pages disappears when you go to add paymeneed to keep that to be able to get back into summary notes and every other link.

ResNexus Response

8 months ago

Jeremy, Thank you so much for the great review and feedback! We appreciate you and your business!

Mike
Marketing Directoor in US
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Simply the Best

5.0 last year

Comments: Less time spent on reservations , deeper visbility into our business metrics - resulting in a more efficient and profitable business.

Pros:

We evaluated several leading online reservation/propertty management platforms before selecting ResNexus and I can confidently say that we made the right choice.In addition to being a very functional and intuitive platform that addresses a number of business needs, ResNexus customer support is top notch. Specifically, our Red Carpet Professional - [sensitive content hidden] - is the best customer service partner I've experienced anywhere in my 30+ year career. She is always positive, professional, courteous and prompt to help.I wholeheartedly recommend ResNexus to any hospitality property owner.

Cons:

Some of the third party inegrations take some work to implement - and some practice getting used to, but they are worth the effort.

ResNexus Response

last year

Mike, Thanks so much for taking the time to leave us such an outstanding review! We appreciate you and your business!

Rebecca
Manager in US
Hospitality, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Great company

5.0 12 months ago

Comments: Been a great experience. They are always ready to help with any problems that may arise.

Pros:

User friendly, great customer service team if you ever have questions.

Cons:

When there is an issue and it is after hours.

ResNexus Response

11 months ago

Rebecca, Thank you so much for the wonderful review! We appreciate you and your business!

Amy
Owner in US
Hospitality, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent people at ResNexus

5.0 9 months ago

Comments: Excellent products for hospitality industry

Pros:

Services are great! [sensitive content hidden] has been working with us. We appreciates his talents and professionalism.

Cons:

Editorial functions on promotion may be enhanced, for example, video.

ResNexus Response

8 months ago

Amy, Thank you for the wonderful review and feedback! We appreciate you and your business!

Matt
Owner in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A reservation software worth considering!

5.0 last year

Comments: After exploring several reservation systems, we ultimately decided to go with ResNexus, and we've been loyal customers for the past 3 to 4 years. Overall, our experience has been highly positive.ResNexus offers an intuitive platform, both for us as operators and our guests. The customer support has been exceptional, especially thanks to Dareq Da Costa, our current Red Carpet Pro, who has consistently provided excellent assistance.One thing we appreciate about ResNexus is their commitment to continuous improvement. They seem to always seek ways to enhance their platform and introduce new features. Occasionally, we encounter minor issues, but ResNexus is quick to address them or provide guidance to resolve any user-related errors.If you're in search of reservation software, we highly recommend giving ResNexus a thorough look.

Pros:

Customer service, ease of use for staff and guests

Cons:

Some issues with accounting / integration with Quickbooks (though may be user error)

ResNexus Response

last year

Matt, Thanks so much for taking the time to leave such a thoughtful review! We love serving you and your business

Katey
Owner in US
Hospitality, Self Employed
Used the Software for: 2+ years
Reviewer Source

Great tool with the best reports

5.0 2 years ago

Comments: Reports are great and actually useful.

Pros:

Outstanding and prompt customer service. The reservation system is so easy to use both for phone reservations & guests online. Several guests comment on ease of use and professional appearance.

Cons:

Under units/rooms in settings I wish there was a Suites (currently room, cabin, campground)

ResNexus Response

2 years ago

Katey, Thanks so much for the great review! We appreciate you and your business! ResNexus does allow custom titles which can be found in the online booking engine settings. If you would like assistance to change the text to "Suites" please contact us at [email protected] or call your customer service representative.

Valerie
Owner in US
Hospitality, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

my thoughts

5.0 2 years ago

Comments: 75%

Pros:

I like the staff, very helpful for the most part. I am a hands on kinda person. The booking engine folks are fabulous. the Website end...well not so much. They prefer just to email directions vs talk to folks on the phone.

Cons:

I not that happy with the constant changes of how the calender looks. I am not happy at all with the number of scammers that are sending virus links as if it were a reservation.

ResNexus Response

2 years ago

Valerie, Thanks so much for leaving us with your review and feedback! We appreciate you and your business! And we too get tired of scammers that try to trick guests and properties. It is a universal problem faced by many companies in different industries. That is why we do our best to put out information and log in notices when we see a uptick of scammer activity.

Cindy
Innkeeper in US
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Small Inn that gets big bang from ResNexus

5.0 2 years ago

Comments: I came from a different Inn that was using Little Hotelier. I much prefer ResNexus and I was able to self-teach myself how to work with it.

Pros:

To date, my best experience with ResNexus has been the support from [sensitive content hidden] . He has made all the difference in how I feel about ResNexus. I feel like I gained a coworker who is focuses on my success. It's been invaluable.

Cons:

I wish ResNexus could find a way to auto refund for cancellations (when applicable) rather than me having to do it manually. I do have issues with split reservations still coming from booking.com too.

ResNexus Response

2 years ago

Cindy, Thanks so much for the great review and feedback! We love serving you and your business!