--- description: Get detailed information about Microcall usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Microcall Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Call Accounting Software](/directory/30083/call-accounting/software) > [Microcall](/software/128915/microcall) # Microcall Canonical: https://www.capterra.co.il/software/128915/microcall Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/128915/microcall?page=2) > Unified call analytics that can perform call accounting, and usage analysis across a wide variety of voice platforms. > > Verdict: Rated **4.6/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Microcall? Microcall is highly scalable and can serve businesses of all sizes. Medium to large enterprise tend to derive the most value from the solution. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 18 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Micro-Tel - **Founded**: 1979 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact Micro-Tel for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Activity Dashboard - Ad hoc Reporting - Alerts/Notifications - Billing for Voice - By-Extension Reporting - Call Center Management - Call Duration - Call Logging - Call Recording Software - Call Reporting - Call Tracking Software - Call Tracking Software - Caller ID - Capacity Management - Collaboration Tools - Contact Management Software - Cost Analysis - Customizable Dashboard - Customizable Templates - Dashboard Creation - Dashboard Software - Data Collection Software - Data Connectors - Data Import/Export - Data Visualization Software - Inbound Reporting - Internal Cost Allocation - Inventory Management Software - Inventory Optimization Software - KPI Monitoring - Multiple Data Sources - Outbound Reporting - Performance Metrics - Publishing/Sharing - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Notifications - Real-Time Reporting - Reporting & Statistics - Reporting/Analytics - Search/Filter - Self-service Analytics - Third-Party Integrations - Unattended Call Management - Usage Tracking/Analytics - Visual Analytics - Who Answered Log - Widgets ... and 1 more features ## Integrations (13 total) - 3CX - Accession Communicator - Asterisk - Avaya UCaaS - Cisco Unified Communications Manager - Five9 - GoTo Meeting - Jive - Microsoft Teams - Oracle PeopleSoft - Unify Unified Communications - Webex Suite - Zoom Workplace ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Call Accounting Software](https://www.capterra.co.il/directory/30083/call-accounting/software) ## Related Categories - [Call Accounting Software](https://www.capterra.co.il/directory/30083/call-accounting/software) - [VoIP Software](https://www.capterra.co.il/directory/30940/voip/software) - [KPI Software](https://www.capterra.co.il/directory/32626/kpi/software) - [Data Collection Software](https://www.capterra.co.il/directory/32475/data-collection/software) - [Telecom Expense Management Software](https://www.capterra.co.il/directory/30112/telecom-expense-management/software) ## Alternatives 1. [CloudTalk](https://www.capterra.co.il/software/182004/cloudtalk) — 4.4/5 (268 reviews) 2. [Cisco CDR Reporting & Analytics](https://www.capterra.co.il/software/1049638/cisco-cdr-reporting-analytics) — 5.0/5 (3 reviews) 3. [Looker](https://www.capterra.co.il/software/169053/looker) — 4.5/5 (282 reviews) 4. [Tableau](https://www.capterra.co.il/software/77260/tableau) — 4.6/5 (2348 reviews) 5. [Phocas](https://www.capterra.co.il/software/141678/phocas-software) — 4.7/5 (132 reviews) ## Reviews ### "Supports our capacity planning by providing evidence" — 4.0/5 > **Emma** | *21 April 2025* | Mechanical or Industrial Engineering | Recommendation rating: 9.0/10 > > **Pros**: Microcall was useful because it provided outbound call patterns for the company by region and department. It helped in determining which units were utilizing most of the long-distance charges, and made changes concerning routing of calls based on the numbers. > > **Cons**: A problem occurred in Synchronization of Call logs of one of our session border controllers. It needed a patch and restart to bring the full visibility after some period, which needed support assistance. ----- ### "Optimise performance of the voice networks through analysis" — 5.0/5 > **OMAR** | *21 April 2025* | Higher Education Software | Recommendation rating: 10.0/10 > > **Pros**: I most appreciate the Microcall’s call tracking for the mix of vendors that we are using. It was used to monitor the usage of our legacy PBX system and usage of UCaaS from Zoom which for the purpose of the migration provided detailed splits which proved useful. > > **Cons**: I observed that, depending on the report’s duration and number of years, there is a delay in getting the real-time data. ----- ### "Great product, good value\!" — 4.0/5 > **Lyneta** | *19 December 2024* | Insurance Software | Recommendation rating: 9.0/10 > > **Pros**: Good Features - and analyzes the calls very well\! > > **Cons**: A trail option would have been nice so it could be tested to see if it suited our needs. > > Easy to use - and provides the services required ----- ### "MICROCALL REVIEW FOR ALL IT IS B.O.A.T" — 5.0/5 > **Mercy** | *21 May 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I like the fact it supports a vast range of platforms Microcall is a very easy to deploy tool either locally or in the cloud It is simple to use > > **Cons**: Nothing comes to my mind that i can state as a dislike ----- ### "Reporting at a new level" — 5.0/5 > **Elena** | *15 September 2021* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: The software makes all call activities of the institution or business visible. It tracks any kinds of calls: abandoned, terminated, longer, and international. Access to some critical data (harassing calls or threats) gets easy. The school's security can capture and handle them the moment they occur. The calls for admission and recruitment might help the managers to make accurate decisions, even on the fly. The most impactful feature is the Report generator. It creates and saves unlimited reports on the Dashboard, then distributes them via email or screen automatically. In addition, the Dashboard autorefresh with new data within seconds. The Windows authentification feature assists in making the information accessible to all the employees. And finally, cost reduction is possible after the call patterns analysis and proper planning. > > **Cons**: There is no trial option for the clients to find out whether the product meets their expectations and needs or not. Instead, they might attend the company's training webinars and get familiar with the Microcall functionality (for new users) or explore the new features added regularly (for experienced users). Also, it may be expensive for schools, given their limited budgets and the difficulties headteachers face to provide external funding. > > This product can be used in schools, colleges, and small businesses for tracking administrative and emergency calls. It visualizes and analyzes voice data in real time. Also, it works on different platforms, such as Zoom, MS Teams, WebEx, and Skype for business. Managers can control company's remote work in aspects related to voice traffic. It includes tackling clients' complaints and inquires (from cradle-to-grave), or monitoring employees' activity (daily/weekly/monthly) via the interactive dashboards. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/128915/microcall?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/128915/microcall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data