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About Bizagi

Transform your business with Bizagi's low-code BPM platform. Automate, optimize, and manage processes for increased efficiency

Learn more about Bizagi

Pros:

Modeler and SharePoint integration is free. Extreme powerful Workflow engine.

Cons:

Then it can be difficult to understand the root cause. Users do not understand easily why unfinished processes (instances) are still in their inbox.

Bizagi ratings

Average score

Ease of Use
4.4
Customer Service
4.1
Features
4.3
Value for Money
4.3

Likelihood to recommend

8.5/10

Bizagi has an overall rating of 4.4 out 5 stars based on 141 user reviews on Capterra.

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Filter reviews (141)

Luis Ernesto
Luis Ernesto
Process Analyst in Ecuador
Verified LinkedIn User
Airlines/Aviation, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

My experienses with Bizagi

5.0 5 years ago

Comments: we need a tool will be help us to connect the diferents areas, and help understand how work the other employee, with bizagi not only can connect also simulate what happend if we need change before aply.

Pros:

When M&M| Group beging with the task to create our process we seek a software can help us to draw, simulate and share the workFlow, and try with Bizagy that was the only tool what we test, because met our expectations, Bizagi compliance with he BPMN 2.0 and let simulate the process.

Cons:

If we need create app from your process the price is High, but if you only need modeler your workflows its perfect

Sergio R
Sergio R
CEO in Brazil
Verified LinkedIn User
Internet, Self Employed
Used the Software for: 2+ years
Reviewer Source

No code great features

5.0 2 years ago

Pros:

No code is the most important feature in this solution.

Cons:

For enterprise implementation it takes a long time to get it done.

anton
consultant in US
Insurance Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Potentially good product ruined by support

1.0 5 years ago

Comments: Used to model large complex operational processes and it worked really well but then at a certain upgrade point the performance of the software just went out the window rendering it almost completely useless. From that point onwards any experience with the software was painful at best. Even resorting to facebook and linked in yielded no results. Just one question - HOW DO YOU EXPECT TO CONVERT FREE USERS TO PAID SUBSCRIPTION OR EVEN RETAIN EXISTING ONES?

Pros:

At the moment - NOTHING Months ago - it was easy to use even with some weird glitches such as the random automatic routing of connectors.

Cons:

The fact that there is no, zero, NADA support. I used to have a paid subscription but I did not renew it because of the support. Post on the community forum are left unmoderated for weeks on end and if it is a difficult issue they are just declined. When there is a response it is just garbage that adds no value at all. Apparently, it is VERY difficult to moderate such a community and paid subscriptions get preference. I get the same support than when I had a paid subscription. Will never recommend this software to anybody.Very bad performance and weird random automatic routing of connectors!

Marlyn
Marlyn
Consultor Funcional in Venezuela
Verified LinkedIn User
, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

I have worked for about 5 years with Bizaggi and I think it is a very useful and easy to use tool

5.0 7 years ago

Comments: Document more quickly the processes of companies and / or projects of BPM being these of excellent quality

Pros:

What I like most easily and practically with which allows to make the diagrams and process modeling. The design with which it shows the flow charts in addition to making it noticeable when the call to another process is made within the large flow.

Cons:

I do not like that at the moment of exporting to a microsoft word document the order and form of how the content described in the activities is difficult to compress for the reader.

Margiorie
Margiorie
Consultor in Venezuela
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

My experience with Bizagi was very good, the flows that were needed very quickly were created

5.0 7 years ago

Pros:

It is an easy to use BPM tool, you can create a flow while explaining the process, for the end user it is easy to use, the deployment in production is simple, the components to create the human task and the automatic tasks is very simple, the rule engine to make decisions in the flow is simple to configure, the screens can be designed. The documentation of the process can be generated from the same Bizagi.

Cons:

I did not find the process of migration friendly because of the change of versions, practically they had to make new flows, suddenly you need manuals to guide how to make changes to versions.

Felipe
Felipe
Director - Business Performance & Process Improvement in Brazil
Verified LinkedIn User
, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

hard work

3.0 7 years ago

Comments: bpms in real word and easy to use

Pros:

integration with bizagi modeler is a good feature, it's facilitate the merge to the document word and the real word

Cons:

the publish to production enviroment is a critical phase and bizagi is not good with this, the advanced deplay is most like a test Project

Mateus
Mateus
Intern in Brazil
Verified LinkedIn User
Research, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

The best software for your BPMN needs

5.0 2 years ago

Pros:

Creating BPMN diagrams with Bizagi is not only easy, it's a joy. You can customize them a lot and create beautiful and easy-to-understand diagrams

Cons:

My only issue with Bizagi is more of a pet peeve, which is the placement of arrows whenever you ask two boxes to be linked. If you want things neat and tidy, you will spend a bit of time moving arrows so they end up where they actually should

Luís
Luís
Health and Safety at Work Officer in Portugal
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source

Bizagi is an extremely easy to use software that provide you with all the necessary tools.

4.0 6 years ago

Comments: I was able to be through with my shores quite swiftly right from the first utilziation. The software allowed me to produce quality work on a short time frame, giving me all the tools for easy BPM creation.

Pros:

The easy to use interface is very intuitive and user friendly. It is clean and things just make sense, allowing you to easily connect the dots and make use of the potential of the software. Plus, it allows you to easily save your work to a multiplicity of formats.

Cons:

If you run it on a computer with old hardware, you might experience some lag. Utilization might get a little "bumpy", but you'll still be able to use it and get your job done.

ELIANA
ELIANA
Directora Administrativa y Financiera in Colombia
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source

Easy to learn and use

5.0 7 years ago

Pros:

the interfase and its ease of use. The options to classify each process as a subprocess and to add actions just besides of the box I'm working on

Sorelis
Sorelis
Jefe de Gestión Humana in Venezuela
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source

I learned to work with the Bizagi modeler, to diagram some human resources processes

4.0 6 years ago

Comments: I think it is a very useful tool for diagramming business processes

Pros:

From what I learned from bizagi modeler, it seems to me that it is easy to use and has a friendly interface for the end user

Cons:

It consumes many resources of the computer, when the process that you model is big, that is to say it has several actors (roles), it is complicated to be moving around the diagram

Nihilkumar
Assistant Manager in India
Information Technology & Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Bizagi Review

5.0 2 years ago

Pros:

It is very useful in creating workflows / flowchart and wireframe for the process / applications. We can export the workflows that are created which can be used in Visio. The drag and drop functionality makes the job easier.

Cons:

I don't have anything to like least about Bizagi.

Daniel
Business Process Analyst in Brazil
, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Nice and useful, very elegant on the most part. However, leaving much room for improvement.

4.0 7 years ago

Comments: Our company managed to have our entire process modeled thanks to this application!

Pros:

Easy to learn and also very concerned about BPMN good practices, driving the user to learn more and more about the BPM standards. The customer service is also extremely helpful. More on the pros I know how seriously they take their business and how much they care about their customers - so I'd like them to consider my regards on their cons. I'm sure they would at least hear me out!

Cons:

It doesn't really seem prepared to withstand large scale processes and gets sluggish quite easily. It tries so hard to be a sturdy and powerful tool, but it can't help but to feel quite feeble in handling complex processes. It eats up a lot of RAM, probably because it can't handle its data in a lightweight way - if you use your clipboard a lot or makes big changes in the design, it won't be long until it eats up your all your memory and you'll be forced to restart it. It cannot handle moving several elements at once: - If you choose to move them with the keyboard arrow, it will take forever to move them just a few pixels; - If you choose to move them with your mouse, it will keep up with your cursor speed, but it will mess up all your arrow design and its labels will wreak havoc on your screen. The arrows are very glitchy. Can't predict their behavior. And now we can also move them around, which would be great - if that didn't cause them to magically disconnect from the elements every now and then. The arrows also try to predict that we're trying to connect elements to them as we move them, only they never get it right. Many features also feel more like programming bad practices: - Now we are forced to login; - We can never turn process validation off - wouldn't be a problem if things didn't disconnect by themselves; - We can't turn the splash screen off; - I'd write more but I hit the char limit.

Daniel
Business Analyst in US
Automotive, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

POC project complete, proceeding with Pilot. Also reviewing corporate-wide implementation.

5.0 8 years ago

Comments: Rapid implementation of a previously stymied workflow project. Great platform for future Business Process Modeling and automation.

Pros:

I was predisposed to reject Bizagi, as I was well along developing a workflow solution on another platform and considered reviewing it to be yet another distraction and delay of my project. But it was one of the best demonstrations of a software platform I have ever seen. Using the workflow sketches, form sketches, and database models/tables I'd already developed, with the help of Bizagi's excellent consulting team, in TWO DAYS we had a demonstrable solution that met my whole list of requirements. All with no programming. The architecture is exceptionally well sorted out. Table structure in the back-end SQL Server (also allows Oracle) database is exposed within the design environment, so any data-centric configuration or tasks can be managed completely within the Bizagi environment. The User Interface is better than any other product I can think of. Try it and see for yourself. For example, sketching a workflow is easier than any other product I've used, and the workflow is fully functional when completed. Both on-prem and Cloud are supported. Integration with other systems is a strong point. Online information and training are great. Cost is reasonable, especially for what you get, and especially for this software segment.

Cons:

I suppose that other databases could be supported. This does not affect us, but some users might prefer to have PostGRES or MySQL support.

Bizagi Response

8 years ago

Thank you for your review Daniel. Your concise words really ring true with what we often hear from our customers. You are certainly not the first to be surprised by how powerful and intuitive the Bizagi platform is. Right from our product development cycles to our professional services we pride ourselves in making it easy for people to do complicated things in a short amount of time. At the end of the day it is all about delivering results for your business fast. That is what matters.

Sebastien
BPM Architect / DevOps consultant
Used the Software for: Not provided
Reviewer Source

Fast results and easy deployment. Customer service is excellent.

5.0 11 years ago

Comments: I've been using Bizagi now for three and a half years and give it 4.5 stars (out of 5). Before choosing Bizagi, we looked into other BPMs (including Tibco iProcess, Bonita, and ProcessMaker), and chose Bizagi because of its fast results and easy deployment. (The easy deployment is due to the powerful wizards which streamline all design and automation processes ' we consider this the most valuable feature of Bizagi.) We have used Bizagi to industrialize a supply chain (specifically, a software environment with many technical stacks in different departments). Thanks to the web portal, we had a global vision of where we were (environment portfolio management), and were able to drive the complete process with Bizagi's unique tool which integrated our other applications (mail, intranet applications, etc.). Over time, it has been quite interesting to be able to analyze the process routes (BAM and analytics features) to see how long it takes to get from one milestone to the next, and where the bottlenecks are.
Once the first stage of this process is complete, we were then able to learn more about our organization.
In terms of ROI, we save about 50% on the amount of time it takes us to deliver.
Bizagi customer service is excellent. In fact, thanks to the customer support portal, we now have an efficient tool to check our open tickets. They provide detailed, to-the-point answers quickly. Their technical support staff is perfect. I'm a technical consultant and we had to discuss some issues with technical support to adapt their authentication system to work with ours. We managed to reach the integration within two days (following JEE standard) and adapt the deployment workflow to each environment ' it was quite efficient, and nice collaboration!
If others were looking to implement this product, I'd advise them to start small and make a prototype so they can better see how the tool will help them. You don't have to think about a big project, but rather identify a process that has many gaps between departments or that has a long waiting time or that's running around different technologies (mail/Excel sheets/intranet application), and then use Bizagi to drive the process through this particular ecosystem. You'll find that it's easy to industrialize such workflows and see direct benefits!

Adam
Innovation Strategist in US
Cosmetics, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent 'hidden' Gem of BPMS!Try the FREE modeler and you will get hooked.

5.0 8 years ago

Comments: Agility in prototyping, and scalability in building the actual products.
Packed with useful features in a way that is actually fun.
Hard to force the negatives. I wish Bizagi was more popular, as it 'deserves' it.
I used the two big BPM products before and would have probably continued the proven 'comfortable' brand direction in my last company had it not been a bit financially leaner.
Once I tried Bizagi, I saw no reasons to go back to dated and overpriced solutions.

Pros:

Modern and human-centric, Bizagi is the first one that starts with the jobs people have to do. As a Design Thinker, I love this approach -Elegant, easy to Use and navigate. It just makes sense. -Simple for non-IT users, yet developers can appreciate its modular architecture. -Machine Learning! -Great team and the CEO behind the cool and scalable solution

Bizagi Response

8 years ago

Thank you for your kind words Adam. The ease-of-use for non-IT users and the advanced capabilities for IT / developers has always been at the core of our product strategy. Bizagi is proud to offer the most powerful and the most intuitive option for BPM, process automation and digital transformation. We put this together with a risk-free adoption model that allows you to try in full before you buy. It's always nice to hear from people that value these things as much as we do!

Verified Reviewer
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great way to start your BPMN journey

4.0 5 years ago

Pros:

1.) Multiple arrays of BPMN tools can be used for diagramming and create a highly competitive application without having a code knowledge. 2.) Supports for "work-flow" integrations like "flowable, SAP, 3.) Easy to configure with the actions tools what bizagi is providing (Ex: for activity diagram, all the features are available to make the escallation processes like swing lanes, start, end, messaging, alerting etc.)

Cons:

1.) Lack of setting do it your self reports. 2.) It would be much better If we could be able to add Logical Rules and Business Rules via the system. 3.) From the front end part, there should be modifications required for inboxing.

Cynthia
Business Analyst/ GCR Social Responsibility Manager in UK
Management Consulting, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Bizagi is great

5.0 3 years ago

Pros:

Automation is easy to initiate and quick . It is also very easy to digitize physical paper . You can interact directly with clients on Bizagi and this way no time is lost in incorporating their feedback . Each BPMN symbol is unique and this streamlines searches and the overall performance .

Cons:

You can only move elements one at a time .Some aspects of the exporting are , in my opinion , pointless . Because the file type options for exporting are really limiting .

Victor
Victor
Senior Financial Analyst in Brazil
Banking, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

A very simple tool, but it is what makes it quite efficient.

4.0 5 years ago

Comments: A very simple tool, but it is what makes it quite efficient for the function of building diagrams and flowcharts of corporate processes, besides being a free solution.

Pros:

The ease of use of the tool in the construction of complex flows.

Cons:

I have no negative points to report, perhaps the more advanced database integration is something to be worked on in the next versions

Sanjay
Lead Architect in India
Used the Software for: 2+ years
Reviewer Source

It was a very good session.

5.0 6 years ago

Comments: It helps us lot to fulfill customer expectation to solve their problem in their business.

Pros:

Bizagi is coming with the much feature-loaded product for Digital Transformation. Bizagi comes with Machine Learning and Cloud service as their new feature which is the progressive milestone.

Cons:

Bizagi should launch there control library and make it open source so the developer can modify and use in their customer solution.

Nicolas
Jefe de Procesos in Chile
, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

The bes BPM tool

5.0 6 years ago

Comments: the best option to automate processes

Pros:

easy to implement, you can créate an application in hours, the best option to automate processes, compatible with SQL server, oracle and other BD engines.

Cons:

it does not work without internet connection, difficult to integrate with other systems, the phone / tablet mode leaves a lot to be desired.

Saheed
Self Employed in United Arab Emirates
Research, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Bizagi - An Intuitive Process Modelling Software

5.0 4 years ago

Comments: Bizagi software is an amazing tool that allows for easy mapping of processes, it saves a lot of time by permitting automation of processes. One other reason to go for Bizagi is the ability to bind structured processes into a single case while coordinating available content and resources to manage scenarios.

Pros:

Bizagi is a powerful business process modelling tool that allows user to manage processes in a centralised manner. Apart from the fact that it is easy to manage, it also capable of tracking down every step of the process, the (UI) user interface is very friendly. Bizagi has the ability to integrate with other systems easily.

Cons:

One of the cons of Bizagi is that it tends to be slow when handling large scale processes, it also consumes more RAM space because it handles its data in a light way mode.

Verified Reviewer
Verified LinkedIn User
Computer Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Not my favorite low code automation solution

3.0 2 years ago

Pros:

It is a great fit for some very specialized use cases. It's sweet spot is basic dashboarding or basic straight-through processing.

Cons:

The software is clumsy to use, the customization options are limited and the support provided by the vendor is not upto the mark.

Juan Carlos
Coordinador de Control Interno in El Salvador
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

The best tool that I've used in my life to model processes at any level in the company!

5.0 7 years ago

Comments: 1. Exceeds normal output standards
2. Process simulation
3. Process design
4. Business Rules
All this components makes BIZAGI the best tool I've worked with.

Pros:

I like most Process designer and process simulations. It has all the necessary components to increase productivity through their friendly interface. I realize that when you make a decision to buy any modeler It is important to compare the best things in the industry. I've heard many companies that love BIZAGI for all the things It has. I really recommend It.

Cons:

I would like BIZAGI to have greater flexibility in generating reports and business rules.

Ian
General Manager in US
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Bizagi makes you owner of your soution

5.0 6 years ago

Comments: Very good solution, we are establishing our strategic change in Bizagi

Pros:

The capability of the partner helping us to implement

Cons:

Price, when evaluating BPN Solutions we found some openware, that looked more affordable, It took us some time to decide wether an openware would support our growth better than Bizagi. Bizagi ecosystem is better, and then the TCO is affordable.

Roger
Business Process Manager in US
Financial Services Software, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Democratize your Processes

5.0 6 years ago

Comments: We have just aquired bizagi just few months ago, and we are at the start point of our journey.

Pros:

That it doesn't depends on IT department for digitalize simple processes and its very easy to learn and use.

Cons:

its slow to load in PC and there is no MAC version. We have a lot of Apple computers, and we would have loved to have Bizagi in OS X platform.