POSIM Reviews

"Insights"

Comments: With thousands of Sku's and a lot of customers to keep track of, reliable POS software is a must to run a business smoothly, efficiently, and profitably.

Pros: We have been using this software in our LBMH business for 20+ years and have found it to be reliable, and the best choice for a business using the Mac platform. Once we got used to EVO we feel it is the best version so far. Very good search options, and customizable. Very good looking screens and easy on the eyes. Lots of good reporting features both standard and customizable. Overall a solid software system. We carry about 4,000 Sku's and EVO handles the inventory management easily. The PO Wizard is my favorite which saves me hours and hours of time and is very accurate. Customer service is aways willing to help if any problems do arise. We use POSIM on two sales registers and two management stations.

Cons: Need a signature pad for signed charge invoices to be attached directly to customer cards. End of the month statements, with signatures, should be able to be printed directly out of POSIM. This is a standard feature offered by most other software systems. Allow all fields on the Inventory card to be customized and a formula added. Allow invoices printed on 8x11 paper to print single line to save paper on the original and the customer copy. It already does the customer copy like that.

"An Old Diamond User"

Comments: Satisfied. I wish tech support did not take 1/2 day to get back.

Pros: It is a roll-a-dex setup. Mentally it works. The reports are the power of POSIM if the categories and Misc. categories are set up correctly. Works great with Apple computers.

Cons: I'd like tutorials on all of the stock reports. Especially ROI.

"Best of the POS I have used"

Pros: This sofeware is the best of the POS software I have used in the past. It works well for the type of product we sell and in the single location we have. It allows me to track inventory pretty well and generate reports in different configurations. It is pretty simple to teach to sales people.

Cons: We have our POS set up on Ethernet and on WiFi. If our internet goes down, so does POSIM. Frequently when this happens IP addresses change and it is an ordeal getting everything right again, including connecting to the chip readers. Tech support is good about helping restore things, even after hours but I pay extra for this and wish I did not have to use it so much.

"Robust and features leave competitors in the dust."

Comments: Have used many versions of this software for 25 years. We have done extensive research on competitors and they all have parts and features missing.

Pros: Full integration of all data that can be accessed for reports. Ability to connect locations via the cloud. Encompasses everything from purchasing to sale and integrates all functions to a single database.

Cons: There are always enhancements we are requesting. Enhancements not taken seriously by dev team.
It is pricey.

"POSIM for Mac"

Comments: We started from the ground up and the POSIM solution was what made sense at the time. Switching after 15 years seems too daunting to even consider. It has suited our needs and we've made concessions to process and workflow to accommodate the software.

Pros: We selected this because at the time it was the only option available on Apple products for a retail POS system. Additional factors included cost, security, and available training for onboarding with POSIM (I do not know if that is the case anymore because the original company was sold a few years ago).

Cons: Illogical work flow (at least from our perspective) and the tech support staff unwillingness to consider that users in the field "in context" may have some insight for how the product could be improved.
Difficulty with upgrades.
Cost of upgrades.
Upgrades that occasionally make prior versions unusable and not supported.
Upgrade process in general and support contract requirement.

"Gave Up"

Comments: It took two month to set up before we went live in September, and stopped using the end of October when we noticed prices becoming erratic causing over charges to customers when we never changed the prices once the items were entered. I had an inventory packaged for 30 years and wanted to update, I did go back to what I had after spending over $5000. between the software, support, and a new computer as your software needed a newer operating system - I am a MAC user. I was going to purchase a new printer when I just scrapped the whole thing. I am going to update the software before my support expires, and hope to try again when our business gets slow. I hope a newer software version will serve our needs better than the one that we originally purchased. I also did not like having to remote access as our program could be taken home and reinstalled with ease and no issues. I did not like the server based program, but might need to change my views if I can get everything working properly. Your support was great, but I did not have to time to spend an hour every time something was wrong and your support staff had to remote to fix the issue. The laser labels printer labels made the writing so small it was hard for customers to read even after we adjusted many times. I think these are a few areas that you might want to look at - an item sold report using smaller type so it would not print so many pages, a better label set up, and possibly an easier way to enter inventory

Pros: I had liked how there was pick list which made it easier to pull orders

Cons: It was difficult to price price labels on a laser printer, Items sold reports were exceptionally long giving 3 items per page which was a waste of paper, took forever to enter sales, always had to post a purchase order prior to receiving a product which took long,

"POSIM is great software"

Comments: This is my first POS system and I like that I can control my inventory. I now have a better handle on where I am financially, and what I need to work on.

Pros: I like that I can control my inventory and print reports that are important to me.

Cons: I wish there was a more detailed owners manual.

"POSIM Review"

Pros: fairly easy to train new staff on basics

Cons: quirky things happen, unexpected errors for no reason

"Scalable POS System for Mac OS"

Comments: Very satisfied, as POSIM has been very stable, and the tech support has been top notch with our support plan. We have purchased several seats (1 Desktop and 1 Mobile), and it's been very effective.

Pros: This was one of the first advanced POS system made for MacOS, and still is one of the best POS software systems around. Over the years, the system has added may features needed for the scalability of my operation, as our inventory needs have grown.

Cons: The fact that you have to pay for integration with online stores like Shopify, and the inability to delete item cards in bulk (in inventory clearing or donations). Since we stock items that are limited in nature, and the item cards are no longer needed after being dormant after 1 year, we need a solution that eliminates the clutter in the database. However, the system functions fine with all the historical date still on the database, and not archived away.

"Awesome Product, Amazing Customer Service"

Comments: The experience with the company has been great. Customer support is prompt and well versed in how to get things going. They are also great on prioritizing issues so we are never left without a functioning means of doing business.

Pros: This software let us do a lot without needing any separate plugins. We can track work orders of products dropped off by customers, have real-time inventory linked to our Shopify website, and link our customer database to Mailchimp.

Cons: There is not a whole lot that we are disappointed with, any problems we have are typically user error, or addressed in future updates after discussing concerns with technical support.

"Great support, good program and sensible updates"

Comments: We purchased the business 10 years ago, with this program up and running. It has been relatively easy to train new hires and the preset reports are very handy.

Pros: Support is top notch and the program is adaptable to a variety of business setups. We are a hardware/general merchandise store that has used POSIM for over 20 years. This keeps track of our variety of inventory, regardless of the manner in which we sell it, ie. per foot, per each, or even a bundle of items. We rely upon the AR portion as we offer in-house accounts, so the reports are very important to us.

Cons: Glitches! But, who doesn't? :) Until a program is heavily used, the bugs and glitches don't appear, until the most inconvenient time. Here's where the support staff really comes into play. It would be nice if you could "park in the background" the portions of the program that aren't in daily use.

"Do It from Day 1"

Pros: I have been with POSIM for over 15 years. I didn't open my business with a POS system but wish I had. Everyone worked to get it up, organized, and running for us quickly. The training was fantastic and still today if I have a question, it is answered or addressed quickly. I feel that POSIM has an easy to use interface. My staff is comprised of a majority of "non-computer" users and they are able to confidently process a transaction.

Cons: There are some components that I don't use every day, like layaways, that I don't feel are as user-friendly and feel that the manual lacks in some areas of explanation.

"Probably the best POS I've used"

Comments: Overall, I would say this is a really good software and it does 95% of what I want, which is way better than any previous point-of-sale systems I've used.

Pros: It is very intuitive. Copying items is easy and saves quite a bit of time when entering a number of new things. Importing is probably a tool I could use more, but the times I have used it worked as expected.

Cons: The pre-built reports have gotten better in the time I have been using this POS, but sometimes it is difficult to find exactly the information I am looking for. The define-a-report and dynamic management reports can usually provide everything, once you get used to building them...there was a learning curve for me on that.

"Jim Mitnick - AEC Online Store"

Pros: Allows us to easily push products into Magento

Cons: We have been talking with POSIM for over a year to update your software so the fields that import into Magento are correct. We have provided feedback and heard nothing back. This is a big negative and should be fixed.

"Easy and fast"

Comments: I have used POSIM since 2009. I find it useful in managing inventory. Using the sales screen is so easy, I have never had an employee complain about our POS.

Pros: It is very easy to use. Easy to train new employees on how to use it. Reports are useful, love the item history option on the inventory cards!

Cons: Define A Report can be frustrating. I don't like that it limits searches at 100 skus when looking up items.

"Uploading with East"

Comments: With have had little to no problems with the software generally it is operator error on our part and once it is explained it is very easy.

Pros: It is very easy to upload you PO's with an excel spreadsheet. Very fast and efficient.

Cons: What I like least is sometimes the upgrade to the next update does not go very easily.

"Very user friendly and useful. Save a lot of time."

Comments: It has saved time as far as inventory, adding and keeping track. And the bar code that is scanned.

Pros: I like that it you can take your inventory and make them into other groups for selling and the computer tracks your inventory. Example making kits.

Cons: You don't get a batch report. It needs to have a report that shows what you sold every day and how many are left on hand. And a monthly till report as well as yearly till report.

"Posi review"

Comments: It’s an amazing tool to aid with at restaurants. It gives you time to connect with your guests more and better.

Pros: I’m a very new user to it. I like how it gives the ease of putting your guests food right there at the table. They can also pay at the table with a card as well. I’m not fighting over a computer to ring food in.

Cons: I’m fairly new to it so I’m still working out how to use it. Nothing really bad I have to say about it.

"A Good Option"

Comments: For the most part we have had a very good experience with Posim, aside from some glitches in the system.

Pros: It is very easy to use. I like the reporting features very much.

Cons: It tends to be very glitchy. We have to call quite often to get technical support to fix different glitches within the system.

"Review of POSIM for mid sized independent retail store."

Comments: It is very powerful software that helps us manage our large database of items (38,000 plus at any one time and as many as 80,000 over the course of a year). The software challenges us to be a better managed store. The tech support is the best we have experienced of any software and service we use. With small problems they can help us immediately and the Team Viewer app built in to the software has been quick and flawless. Larger problems have taken a day or two but have not created a problem with operations. In 2-1/2 years we have only experienced one problem that stopped operations and it was resolved within about 2 hours. To be fair, some mistakes in our internal training had created a improper method of entry at the registers. The tech support team worked together to quickly work with us to prevent a future problem.

Pros: POSIM is easy to install with off the shelf hardware and has modest requirements for processing power and storage. The options for timed promotions and offers are very flexible. Generally, the software is the best option we found because of it's price and available record keeping. We like the Macintosh platform and operating system it uses because ease of use and quick training are important in a retail environment.

Cons: Can be slow to respond at registers if the network is not fully optimized. Keeping data up to date is imperative and importing data, while not a fault of the software, is something we are constantly struggling with to improve. A users group for tips and tricks would be helpful as well as collaboration on data and workflows.

"Growing with Posim Evo"

Comments: All in all, I am pretty happy with POSIM Evo and try to submit improvement ideas and report bugs. I think like many companies, Posim doesn't seem like it spends enough time communicating and working with customers on a grass roots level. It feels like there is more of a gap there then should be.

Pros: I have been watching this product since its original versions were created. I always used Apple Computers in my operations and business and wanted to stick with that Hardware. As our retail division grew, we needed a POS system that would run on Apple Computers. The Original version of the core software was no longer supported and I didn't what to tie my business to something outdated and poorly supported. I waited years to see what was going to be the outcome of your software. I was excited when I heard that it was bought by younger, more dynamic owners and that they were working on a major rewrite of the whole system in Java and MYSQL. When this new version EVO was available, I pulled the trigger and purchased POSIM EVO.

Cons: 7 or 8 years ago it was new and had a lot of bugs. The core features where there from the original POS version, so it was a functional POS, but there was a lot of improvements and fixes that needed to take place to make it a stellar POS System. Most of that has been done over the years, though it took way too long to get a lot of things fixed and running smoothly. It was often like owning a Beta Version at a Alpha price.

"First POSIM PC User"

Comments: POSIM keeps getting easier to use with each update. The POSIM staff is fantastic. They are on the ball & get back to us with answers.

Pros: Our store was the first PC POSIM user. The software is pretty much user friendly. When we first started using this system 20+ years ago I felt like this was much harder & more complicated to use. With each update POSIM is very easy to use & offers many more features. They are always coming up with better & easier ways to help us. The POSIM staff also helps explain how to do things if you have a problem & a yearly contract. The yearly contract has been a lift saver for us, especially on weekends when no one is in the office. There is always someone on call that gets back to us within 30 minutes.

Cons: When we first started with POSIM, getting our complete inventory in was a nightmare. Our salesperson didn't realize how much inventory & how many skews we had. Now there is a much easier way.

"Posim is awesome"

Comments: Posim is our third POS and I feel it is the most accurate of all of them. Yes we have gilches and user era's but overall our inventory is accurate. I feel we have had good support except in the report area.
I do appreciate the fact that Posim is listen to our needs and issues and working with us.
Customer service has been amazing!

Pros: We can't say enough good about the availability of support. We appreciate the fact that we are able to get problems resolved quickly. The software is for the most part very user friendly.

Cons: We have not been able to use the report portion of the software. We find it very confusing. we we're not trained in that area.

"POSIM Software does what it says it will do."

Comments: After 12 years of use, I haven't found anything better. Their help desk has always been responsive and timely. I happily recommend it to others.

Pros: POSIM is available to run on Apple Macs, so viruses are no problem. It's never failed us, and we're open year round. We have over 11,000 item cards, with at least 5,000 active in our store at all times. The inventory tracking is a huge plus for end of year reconciliation, and day to day checks for product availability. The Point-of-Sale plus reporting lets us know what products are selling the best, and the worst.

Cons: After 10 years on the same iMac, finally had to upgrade the hardware. Should be good for another 10 years.

"Good reporting"

Pros: Configurable reports. Boolean search.
Nice customer list management.

Cons: Laborious updating prices
Confusing inventory count input.