TimeWellScheduled Reviews

"Retail use"

Comments: It works well for our retail store and with employees that are tech savvy and not so tech friendly alike.

Pros: Software is easy to navigate with little to no issues in moving between pages. Layout and colors make it easy to use for beginners with a short learning curve. Built in functionality works well for day to day use.

Cons: Bugs do exist like most softwares although some simple ones could be managed better by the support team. Development of a fully functional phone app is almost required at this point and this software lacks that.

"Time well Scheduled"

Comments: An easy way to communicate schedules and requests with staff in a centralized location and easy accessibility.

Pros: Integration to the business was easy and quite seemless. Changeover was done quickly and efficiently. Support was available when needed.
Provides your basic functions for scheduling purposes.

Cons: Could use additional key features and functions from an administrative perspective
Difficult to navigate through all the layers of content to find what you are looking for

"TWS IS GREAT !"

Comments: Works great, but sometimes does not like our ipads especially after a new IOS has been updates, probably more of a Apple issue then TWS but still can be a problem.

Pros: Very easy for the staff to use and most updates run seamlessly.

Cons: The personal app on a smart phone is a little cumbersome to use, I find myself having to enlarge the screen and then what I click on sometimes does not work, the other issue is the app does not always come up when you press on it, it always makes me go back to my emails to find the original link to click on, that is kind of useless to be honest not very convenient. You should be able to click on the app icon no matter what and have the Tws open up not give you a error message like it does

"Great Scheduling Tool"

Pros: Some of the best features are within the scheduling like enabling staff to request specific times or shifts, offer and accept shift swaps, being able to create shits blocks and use the drag and drop feature for creating a schedule is a great time saver. We also use it to communicate and send important messages to our staff like daily updates on safety and what is new in the store.

Cons: The behind the scenes functions could use some adjusting. Time cards get automatically approved or not approved sometimes for the same reasons within the set parameters so you end up looking at every individual time card. There used to be an option to choose "mark this day as a sick day" when approving a time card where the staff member left early, this has been removed but should not have been. This function was used on a regular basis.

"TWS Review"

Pros: Ease of being able to extract information and payroll integration with Easy Pay. I also like how accessible the developers are; if something can be improved, or if we need some kind of report, they're very open to working with us and trying to accommodate our needs.

Cons: cannot thinking of anything that stands out as a con right now; the program works very effectively for what we need it to do.

"Review"

Pros: Very easy to use and like the flexibility to use it on both the Ipad and computer.

Cons: 1.Updates that cause the app not to work.
2. I don't get the same screen every time I log in to run payroll, making it more difficult when trying to show other people how to run payroll
3. Wish it wouldn't allow employees to log in from lunch if they haven't been out for the full 30 min (it is a law to take at least a 30 min lunch)

"I can select days for a schedule employee"

Pros: I can drag a schedule time from one person to another

Cons: If another manger enters a time only they can change it or if a staff request time off I can’t change it if they want to work

"TWS - "Time Was Saved""

Comments: Easy to identify availability of employees. Simple to identify missed shifts/hours

Pros: Simplifies scheduling and allows for copy and paste function for consistent shifts

Cons: So many features that I haven't had a chance to explore. A quick tutorial might be helpful

"Good for Retail Use"

Pros: East to track a large number of employees, schedule shifts, breaks and meals.

Cons: Vacation and Days off features could be improved.

"Improvement"

Pros: I like the schedule and management parts of the program. It makes things a lot easier then before we had it

Cons: Overall we like it. The down side it the editing portion of the software

"A must for any small to medium business"

Comments: TWS took the tedious process of scheduling and made it fast and easy. It put schedules online in a secure website, and allowed staff to receive email reminders of when they worked. It is a great tool that I would recommend for any business looking to improve their scheduling and get some of their time back.

Pros: TimeWellScheduled is an invaluable scheduling solution for any small to medium sized business. The tracking tools for time off and availability requests are a lifesaver, the flexible departments and shifts made scheduling staff easy and efficient, and the reporting options for things like late/missed days were nice to have. Staff also seemed to appreciate the functionality such as getting an email with their shifts, automatic notification of any changes, and easier shift switching.

Cons: TimeWellScheduled's biggest gap is the lack of an iOS/Android app to complement the web experience. A native app with push notifications would take TWS from good to great. The software does have some bugs and inconsistencies that are occasionally annoying, but far from deal breakers. Overall TWS lacks the "polish" of some other alternatives, but it offers a far more attractive price, a stronger and more powerful feature set, and a really amazing team who are super willing to help.

"Easy to use"

Pros: I love the dashboard which gives you a quick view of who is in working right now
it is also a great tool for employee communications as you can send messages to everyone
it is easy for everyone to access their schedule from anywhere at anytime

Cons: when someone disables the link from the clockin computer it is sometime hard to get back to it

"Game changer!"

Comments: Working with the TWS team is phenomenal. In rare instances where there are issues they respond quickly and as circumstances change (COVID for example) they quickly implemented features that helped us manage our team and keep them safe!

Pros: TWS is constantly updating their platform and adding features, many of which they design based on customer requests.

Cons: Nothing. My only complaint MIGHT be that when our internet is slow, the site slows down and if you lose internet, there isn't an offline mode for staff to clock in. This said, their site has never gone down on their end, it's always been our service provider that's gone down.

"Ease of Use"

Comments: The benefits that we have realized is that everything we need is in one spot, its easy to use and the reports that can be generated are very helpful.

Pros: This software is easy to use and understand for all of our staff. It's nice that it includes time clock, messaging, payroll, etc.

Cons: Our software needs to be rebooted quite often.

"Canadian Tire"

Comments: Good.

Pros: It is our punch clock, messaging system, easy to approve hours.

Cons: No where in the site can type in a question and get a response from a knowledge expert.

"Timewell scheduled CT"

Comments: Easy to have the staff clock in and out

Pros: Very easy to use and I can do it from home or on my smart phone

Cons: This works well for us. Just don't like the way it prints out when a person wants a hard copy. Doesn't list the staff that are in the same department together.

"TWS"

Pros: Easy to use. Navigation is pretty simple from the hub. Color coordination is an added bonus.

Cons: With Time Well Scheduled on an ipad, it has a hard time recording clock in times, often misses the clock in even though it confirms the clock in was successful.

"ct335"

Pros: Visual queues, alerts before posting schedules

Cons: lags and logs off frequently ...need to reboot it and loose progress

"Canadian Tire # 125/025"

Pros: Very simple program to use. We are able to use the system for mass communications ensuring that it gets to everybody. Very simple to transfer information to payroll.

Cons: Better messaging for staff when they are clocking in and out to let them know when they have done something incorrectly.

"Home Hardware - Multiple Locations"

Comments: Overall TimeWellScheduled has definitely streamlined our time clock process and after the initial training phase, the staff has taken to the application well and its working smoothly. It was also great to be able to have a centralized dashboard that information could be communicated on that associates could actively see on each log in to stay in-tune with the happenings across the organization. Overall, the application works well and the support is prompt and helpful which is what seals the deal.

Pros: From an administrative standpoint I really appreciated the ability to pivot between instances. Having to work across multiple locations, being able to log in and pivot within the system was very useful and convenient.

Cons: Small inconveniences, such as if an employee accidently selected the wrong answer for the COVID pre-screening, they would be locked out for an entire day. It would be more convenient to be able to actively see check in and check out and COVID notifications in real-time from the dashboard. So you could unblock an associate and allow them to re-engage. Minor but it can be inconvenient because once the associate cannot log in again, we have to notify payroll and take other steps spending time on the correction if a mistake was made. Additionally, it would be nice to be able to edit a shift even if the day has begun and an associate has already clocked in. I had a situation where a shift was scheduled, an associate clocked in (their first day), we found that they needed to depart early. Normally you would have an associate clock out and write a note as to why. However, if you have a new associate who is not familiar with the system, it would be much easier for them if I could have modified the shift preventing the early-exit notification to prevent confusion/worry in a new associate. This is a preference on how it could work smoother, without adding additional time on the businesses part to make corrections after the fact or approve early exit, etc.

"TWS"

Pros: The software is very user friendly. The developers will work with you to create reports that you want if they are not on the software already. You can email your staff their schedules, or for an extra cost you can text your employees any schedule alerts/changes. The software package is great, as you can setup emergency contact people in your employee profile and you can sort employees on the schedule based on seniority date.

Cons: Because a lot of Canadian Tire's stores are with TWS. Even though you have had a report created for your own use, others may use it as well and I have had one report format changed with out it being discussed with me and the new format doesn't work as well for me now.

"Keeping Us Organized"

Comments: Time Well scheduled has helped us keep track of hours, schedules, usage and make our payroll entering much easier and accurate. I know there is a lot more that we can use in this system that we are not right now and I would like to learn more to use the program to its fullest potential.

Pros: I like that all the information that you need is at your fingertips. It makes payroll much easier and it is great in tracking absences, lates, time off etc. It makes scheduling very easy and you can check at any time to see who is working. I also like the email alerts when someone is late....it usually means they forgot to sign in but it gives us an opportunity to remind them that they should be clocking in.

Cons: If employees switch shifts and it doesn't get changed in the Time Well Scheduled system then it can be very confusing for who worked what. Some Managers who approve the changes are not authorized to make changes on the system. This is an employee training function (to leave us a note about changes). It would be nice if there was some way to link to the other employees schedule when an employee signs in to cover that persons shift.

"Time Well Scheduled"

Comments: Overall we have had excellent service from [SENSITIVE CONTENT HIDDEN] and his team. They are quick to look into issues and explain the reason in terms I can understand. Time Well Scheduled is an amazing platform, I wouldn't hesitate to recommend it to anyone who asks.

Pros: - Access it anywhere with the link
- Customization
- Ease of use

Cons: - Frequent "crashes" where the employees are told that they haven't performed the correct actions, yet the punch clock accepted the punch or the tablet clocks the team member out and back in immediately.

"Great Overall Scheduling Platform"

Comments: Good overall product. Lacks some key features that would make it a Great product.

Pros: Ease of scheduling for Managers
Cost
Ease of Use for employees to punch in and out
User friendly for booking time off
Payroll export features work well

Cons: - No break scheduling options!! BIG ONE
- Lunch break issues causing time cards to manuals require approval and not auto fixing
- Management reports very clunky and hard to customize
-No reports showing start date of employee
-Admin functions have become cumbersome and non user friendly since last update with multiple tabs instead of one easy to see page for adding/editing employees

"Always up to date"

Comments: Always upgrading and incorporating changing requirements. Friendly staff to help when you do need to call or email with a question.

Pros: I like that they continue to make upgrades based on what companies ask for. It was very easy to use with my current payroll system.

Cons: There was a lot to do to set up my company specifics, and I feel more one on one to guide me through that step would have been very beneficial and time saving.