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Verizon Connect Reviews

About Verizon Connect

Verizon Connect's fleet management software for small to medium-sized businesses with fleet sizes of 5 or more vehicles.

Learn more about Verizon Connect

Pros:

The equipment is bulky anyone looking to steal your equipment can easily see it’s there and can easily take it off.

Cons:

Constant connection issues, difficult for drivers to use, customer service sometimes would have you holf for up to an hour before answering your call.

Verizon Connect ratings

Average score

Ease of Use
3.4
Customer Service
2.8
Features
3.2
Value for Money
2.8

Likelihood to recommend

4.9/ 10

Verizon Connect has an overall rating of 3.2 out 5 stars based on 918 user reviews on Capterra.

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Filter reviews (918)

David
David
Ceo in US
Verified LinkedIn User
Pharmaceuticals, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Good tool for scheduling and prospecting

4.0 last year

Comments: Overall I’m happy with what I’m getting just wish it were cheaper but they do have good customer support

Pros:

The prospecting is unlike any I’ve seen out there

Cons:

It is very spendy relative to the features and tools I use

Kirk
Estimator in US
Construction Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Pro Verizon Connect

5.0 3 months ago

Comments: We use it to manage our fleets. It has helped us know where employees and equipment are and how long they spend at each job site.

Pros:

It has helped us manage our fleet locations as well as employee time tracking

Cons:

Nothing. It has been great and easy to work with

Verified Reviewer
Verified LinkedIn User
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Terrible company, customer service & overall awful company

1.0 6 months ago

Comments: Overall, just so terrible. Their customer service is awful. they don't listen to customer's needs and will keep renewing contracts without consent.

Pros:

I literally have nothing good to say about this company. Everything is a challenge with them and we've had them for years.

Cons:

Everything is terrible about this company. Customer service has no idea what they're doing and constantly have to transfer phone calls back & forth because they don't know what they're doing. I'm trying to update a credit card on file and their website doesn't work. I've been transferred 4 times already in 10 mins. It's a simple request. This is just a minor issue. We've had so many major issues as well!

Rick
CEO in US
Facilities Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

20 year old technology with no option to cancel

1.0 3 months ago

Comments: Buyer beware! Don't buy unless you want to be locked into a contract with a product that will receive zero enhancements.

Pros:

There really isn't anything good about verizon connect / reveal.

Cons:

Terrible experience. You're locked into a 3 year agreement with no option for cancellation, other than buyout of the entire contract. The website for office login is horrendous and hasn't been updated since 2014. The mobile app is even worse.

Veronica
Administrative Assistant in US
Education Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

quick and reliable

5.0 4 months ago

Comments: overall my experience with Verizon Connect has been great!

Pros:

verizon connect is quick and reliable whenever we need to communicate as a team in our company.

Cons:

there is not many things I do not like about verizon connect. Its great

Nick
CFO in US
Construction Software, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Swindled and Hood Winked

1.0 10 months ago

Comments: In a word: miserable. I feel lied to, cheated, hoodwinked, etc. Verizon Connect seems like it has half the capability of competitors and twice the problems. I cannot stress enough the cheap factor, and overall lack of confidence I have in this system. On top of that, they operate with 100% foreign customer service agents who often have strong accents that make communication difficult. Their customer service system is byzantine, I currently have half a dozen "issues," open with little or no resolve. I often get 2-3 different agents calling in a 24 hour period about the same issue, and none has a firm grip on the situation. Nightmarish is not too strong a word to describe the Verizon experience. Avoid it all costs!

Pros:

Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors.

Cons:

Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain.

Matt
Matt
Vice President in US
Verified LinkedIn User
Chemicals, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

DO NOT BUY VERIZON CONNECT

1.0 10 months ago

Comments: Do not buy Verizon Connect. Stay away from this at all costs. We made the change to Verizon Connect due to the customer service and reliability of the service that was sold to us. Unfortunately, it was a complete lie in what they offer and you will be stuck in a contract no matter what service you have. From the start, we did not have all devices working properly or set up in the system. It took hours on the phone and over a couple months to finally get all the devices working properly. If you request to have them email you to respond to a support case, they will not. They will consistently call you and leave you messages throughout the day at random, even if you request them to schedule a call. They would even call us and leave messages about issues that were not what we had. After 6 months, we still have not been able to set up users on the account. We attempted to end the contract due to these issues and they said it would cost us $4000 to get out of it because they had resolved all the concerns. Yet after 6 months of a request, I still do not have a user set up and have received no response to that request. They do not know what is going on in their customer service because I would receive multiple messages from different people that did not all have the same information. Overall, I would stay clear of Verizon for any business if possible. They have never shown they can offer quality customer service and they will charge you for every month regardless if the service you are getting is what is in the contract. I will be leaving this contact once it is complete. I would recommend “Track your Truck” if you want another possible option for your fleet gps needs.

Pros:

Nothing. Do not waste your time on buying this service.

Cons:

It is a horrible service and company to work with. See further details in the next question.

Elizabeth
Office Administrator in US
Consumer Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Horrific Customer Service

2.0 last year

Comments: Great from the start and awful once we purchased it. If I didn't already have their phone service for the business and another fleet software it speaks to I would never use them. It's like pulling teeth to even get someone to call you. Like 2 weeks minimum.

Pros:

The sales process was great of course, they want your money. They're quick to respond, call you everyday following up, but once you've purchased the service the customer service is the worst I've ever experienced.

Cons:

No one will email you back or return your calls. The customer service number is just a call center of people who don't seem to understand the software enough to even help you. They have to transfer you to multiple people to get you to someone who understands it enough to help. Truly the worst service I've dealt with.

Robert
Owner in US
Food Production, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Life saver

5.0 3 months ago

Comments: Has been a great app to have on the phone to see what is happening

Pros:

Being able to see day to day operations with ease

Cons:

Some times it has a delay but could be from poor signal

Cody
Store Manager in US
Retail, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Number One in the Business, Verizon Connect

5.0 2 months ago

Comments: Nothing but the best , I would recommend Verizon Connect to anyone running a business.

Pros:

The ability to track in real time my entire fleet including ETA's and required maintenance.

Cons:

Not using Verizon sooner, I waisted a lot of time and money trying to generate this information manually

Sheri
Assistant in US
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Save your money!

1.0 2 years ago

Comments: Horrible, absolutely horrible!!!

Pros:

I would have liked the free month, if they would have sent us the correct equipment, but it took nearly the whole month for them the figure out that they had sent us the wrong boxes.

Cons:

The Customer Support is a joke. Out of the 100s of phone calls that my brother & myself made to them, I found 1 that actually took the time to look over the account & he was the one that figured out that we were sent the wrong equipment. Then once we got the right stuff installed, they worked for about a week & then started dropping the signals & not keeping track of out trucks. When we called to complain about it, we were told that they just wanted to fix 1 piece at a time, instead of fixing all 4 boxes that were having issues.

Mario
IT Director in US
Fine Art, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Losing all faith with Verizon

4.0 last year

Comments: Ok to setup and mostly works once complete, but support and making changes or alterations after the fact are not pleasant experiences.

Pros:

It was fairly easy to use and get things set up.

Cons:

Dealing with their support in chat and phone format is very unpleasant. Reaching the right and knowledgable people is either difficult, or a gamble.

Joseph
Parts Dept Manager in US
Transportation/Trucking/Railroad, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Product

4.0 10 months ago

Pros:

Ease of set up and use. We have a small fleet that Verizon helps us track

Cons:

Cost of initial set up was high. We had to wait to get an installer to our location

Sharrell
Care Coordination in US
Health, Wellness & Fitness, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Verizon has a better app than most

4.0 4 months ago

Comments: Pretty good! As far as other carriers systems, this one is easy, modern and nice.

Pros:

The ease of use and the ability to administer my personal cell used for business as well, for on call weekends.

Cons:

The limits on dates for payments and the speed that payments get taken when I set them up, like let the check hit first, jeeze.

Jeff
branch manager in US
Building Materials, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Verizon Connect Report

3.0 8 months ago

Pros:

Nothing really it always lagged on info.

Cons:

Realtime information was never reliable.

Kirk
Owner/Operator in US
Transportation/Trucking/Railroad, Self Employed
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Worst Service I Have Ever Had/Used in My 58 Years on This Planet

1.0 2 years ago

Comments: I think I covered that.

Pros:

Not using their service any longer.

Cons:

The service they offered but could never get to work properly and their non-existent customer care.DO YOURSELF A FAVOR AND REVIEW THE BBB COMPLAINTS AGAINST VERIZON CONNECT BEFORE YOU CONSIDER USING THEIR SERVICE. WORST SERVICE I HAVE EVER EXPERIENCED FOR ANYTHING IN MY 58 YEARS ON THIS PLANET... SERIOUSLY.

Mark
NA in Australia
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Avoid this company.

1.0 7 months ago

Comments: Extremely poor. Communication is lacking and no one knows what is actually happening.

Pros:

Initially had great service until an account was signed up.

Cons:

Customer service is appalling. Devices don’t work, I’ve been waiting for a month to have support and nothing. They also break privacy by continuing to issue invoices and emails to an incorrect email address after repeated advice to update.

Ian
Operations in US
Construction Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Reveal for Trucks, Equipment, and Assets - GPS is serviceable, HW is spotty, Customer Support is bad

3.0 last year

Comments: Day-to-day functionality is mostly reliable and gives us what we need. However, when issues come up, there is the known quantity of headaches that come with addressing them.

Pros:

The UI is decent, and easy enough to use. There are reporting features that we'll likely not implement but are nice to know are available. There is an extensive library of info for troubleshooting & installation. Tier 2 techs are helpful, some product specialists are good as well. Vehicle trackers seem to work fine, low failure rate.

Cons:

By far it is customer service. Tier 1 techs are based overseas, and while there are some competent agents in the call center, most are not. Getting to Tier 2 techs as fast as possible is the only way to be efficient. We've had 3 "Customer Success Managers" in the last year and none have been easy to contact and seem highly overloaded with accounts. We also weren't billed for 9 months, and gave multiple reminders - then with only an automated payment warning email, were charged for all at once. The asset tracking hardware is also flaky, we've replaced numerous units that stop working.

Mitchell
School bus driver in US
Transportation/Trucking/Railroad, Self Employed
Used the Software for: 1+ year
Reviewer Source

All you need

5.0 4 months ago

Comments: My experience is great this helps so much works as intended

Pros:

App works great never have a problem with it

Cons:

I do not have any negative to say about it

Destiny
Bartender in US
Food & Beverages, Self Employed
Used the Software for: 2+ years
Reviewer Source

One call away

5.0 9 months ago

Pros:

The service is perfect… signal is always strong

Cons:

Actually there’s not a thing I dislike about Verizon

Colleen
Administrative Assistant in US
Telecommunications, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Poor customer support

2.0 last year

Comments: Poor customer service is a bigger con than resourceful features.

Pros:

We no longer use Verizon Connect however they did have features that we found resourceful (customizable alerts and gps tracking)

Cons:

Customer Support. We went through several representatives assigned to our account, and each one was very difficult to get ahold of. They were not responding to our requests to get devices for new trucks, etc.

Tim
owner in US
Verified LinkedIn User
Environmental Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

do not sign up with Verizon connect / reveal

1.0 last year

Comments: this is the worst business transaction I have ever had and I have been in business for 27 years . I can't believe Verizon has there name associated with this . im ready to even switch my cell phones to t mobil . and I've been with them for 29 years

Pros:

there is nothing I liked about the tracking . they will steal your money . give you the run around . they will not send you new equipment and still bill you . I have been out of contract and they still bill me and take money out of my account .

Cons:

they are thieves . the Service sucks . they will steal your money .

Bryan
Operations & HR Director in US
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Poor Customer Service

3.0 2 years ago

Comments: We've had lots of problems reconciling our account. We were charged for services not provided and not given any decent options on fixing the issue. The company is top heavy with siloed departments that fail to communicate effectively.

Pros:

Vehicle tracking and alerts are great, camera systems are decent.

Cons:

3-year contracts every time you add a new piece of equipment and poor customer service.

Danny
Danny
Owner in Australia
Verified LinkedIn User
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Completely let down by this company

1.0 2 years ago

Comments: None

Pros:

Ability to see where vehicles were. Ability for AUX alerts

Cons:

Nearly everything, but mostly management.Billed for callouts in the beginning by technicians even when they were seen on CCTV not knocking on our entry.Billed for cameras before they arrived in Australia for 5 months. Only offered credit. When credits where up they cancelled my account for non payment. Advised someone hadn't noted I was thousands in credit, but when that was exhausted. Let Direct Debit off. Never received invoices.Vehicles had accidents, no vision triggered even though tracker came up as harsh event. Asked to cancel as its a waste of money. Was given a 20000.00 pay out invoice.Had more incidents not recorded. Threated legal action. Advised they would cancel. 3 months later and subscription canceled still getting direct debited now have $5000 cancelation bill.

Erika
clerical in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy to use

4.0 2 years ago

Comments: Verizon Connect is easy to use, operate, and access on multiple platforms. Patients find it easy to use, and see appointment availability.

Pros:

Verizon connect is extremely user friendly. Set up and access on multiple devices make it helpful to see schedules and availability.

Cons:

In the short time we've used it, I dont believe to me many cons.