SmartRecruiters Reviews

A collaborative platform that is advancing our talent acquisition strategy

Pros:

simplicity of interface, enabling collaboration of hiring managers, open APIs to integrate with other platforms, likeness to other social tools that enables ease of use and adoption, and ability to customize and create platform adjustments without change ticket costs or depending on the ATS provider to make the changes.

Cons:

Our HCM solution has an ATS that we chose not to leverage because features were behind SmartRecruiters - yet, we have to build integrations for solutions that integrate with HCM

Highly Recommend SmartRecruiters!

Comments: Using SmartRecruiters was a great experience considering how easy it was to use, and it was easy for other departments to be engaged using this platform. We recently transitioned into a different recruiting software due to an acquisition, but our team still continues to rave about how awesome SmartRecruiters was to use!

Pros:

The best part about using SmartRecruiters is that it had a smooth layout that was appealing to use! My team always had great customer service, it was very user-friendly.

Cons:

Sometimes the webpage would be down, which caused issues for applicants applying, but typically this issue was resolved fairly quickly.

Lost all job post and applicant's information

Pros:

Easy to use, really good free options, easy to test.

Cons:

They deleted the account for all team members, the job post that we had and all the information about the applicants, while we still had the openings, so that meant we lost all follow-ups, CVs, all communications with almost 80% of the applicants, their customer service have not given a response yet, we called them, no one available, all day long, no one! it is easy to use and perfect, we they don't delete all your profiles with no explanation!

This ATS has streamlined our recruiting process and allowed us to manage everything in one place

Comments: More efficient process and less time spent having to account for data and manage a spreadsheet of candidates.

Pros:

It's very user-friendly and has a social media look and feel to it so most people can relate to the functionality.

Cons:

When I export certain reports into excel, they don't always come out clean and I have to do a lot of deleted and un-merging of cells, but once I get that done, the data is very useful.

It has been very useful in posting the jobs over different platforms from SmartRecruiters. Easy 2Use

Pros:

Sharing the jobs to different job boards in one click. Rating the candidates, saving the notes for future reference.

Cons:

Earlier I was able to post n number of positions, but no it has been reduced to 10 which I did not like. The adding of location is been very complicated now. Please change it as it was earlier! Eles it the best out in the market :)

Little to no support

Pros:

It appears easy to use on the surface, and in comparison to other ATS', it isn't so bad in that regard. Customer support is rather quick to answer.

Cons:

Sponsored jobs on Indeed are no longer supported by SmartRecruiters. This is a pretty big deal. This means resumes for thos job ads do not land in the ATS, statistics are therefore skewed, all of which defeats the purpose of having an ATS. No one at SmartRecruiters bothered informing their customers. No one at SmartRecruiters or Indeed wants to fix this issue. You can only save one job ad as a template, so if you post the same job in multiple languages, this process isn't automated and so is a bit lengthy. Customer support is also only done via e-mail. Watch out for the fine print in their pricing structure. It isn't as was discussed during our negotiation.

Been using it for over 2 years now, simple to use and does the job brilliantly

Comments: SR has considerably improved the recruitment function in our company, group wide.

Pros:

The simple layout and functionality, the integrations with other softwares

Cons:

Sometimes improvements take a while to be implemented, and CS can at times not fully understand queries

SmartRecruiters is Street Smart but not Book Smart

Comments: I've worked with better ATSs and I've worked with much worse ATSs. All in all SmartRecruiters is very middle of the road. There is nothing I particularly love or hate about it.

Pros:

Easy to disposition candidates and enjoy the delayed disposition feature.

Cons:

The mobile app is pretty much worthless. They're woring on it now but it is essentially little more than a baby version with little funtionality at the time being.

Recruiting Smart

Comments: The software is convenient and allowing the recruitment process to be faster with better candidates.

Pros:

The candidate tracking system is the best part of this software as it even shows the top candidates and allows you to advertise and see the activity.

Cons:

There isnt anything I do not like about this software.

Perspective from an agency

Comments: As a recruiter it's made my life a bit easier with submissions, but other than that it didn't do much for me. However as an external user of it, that's not all that surprising.

Pros:

I like that SmartRecruiters gives me one place to login to work on reqs for a particular client. They can add and remove me as they need to, and being able to submit resumes there directly into their process is nice.

Cons:

My clients didn't particularly love the software, and the look of it is a bit dated. Other than submitting resumes to make sure they're in the right bucket, I don't get any other use out of it. The resume parsing is OK, not great. It gets mostly the name and everything right, but often times messes up the paragraphs in the experience section.

Good tool for medium, large and enterprise-wide needs

Pros:

User friendly tool, it's manageable with basic training which has helped us with our teams and clients.

Cons:

Process flow is not too sophisticated and might be a bit behind some business needs.

ATS that allows you to keep on track with your hiring at ease

Comments: all recruitment processes kept in one place

Pros:

I can manage all of my hiring projects in one place, different levels of collaboration, integration with a huge variaties of job boards, easily customisable. you can create all types of templates for different flows from rejection emails, to offer emails. integrates with other systems like video interviews or assessments which creates a smooth and easy flow. they are now introducing a new feature - an AI assistant and that should be a massive addition to the functionality - the system will now be able match your JD with the most suitable candidates

Cons:

it might feel a bit overwhelming with a lot of features that you don't necessarily use. there's lots of functionality which is great for bigger companies but which I personally don't use and they sometimes slow me down, though I totally understand the necessity of those. I'm lacking notifications to respond to the candidates if I haven't been in touch with them for a while

Excellence, always upgrades, meets my needs

Comments: SmartRecruiters worked exceptionally well for our company and our needs. As a newly created HR department, SmartRecruiters was able to help us become more efficient in hiring and tracking our applicants--while remaining user-friendly and effective.

Pros:

I am able to work as the only recruiter for our 160 EE company. Without it, we would not have been able to provide the high level of satisfaction to our candidates and new hires.

Cons:

Not very Canadian friendly for extras such as paid postings, assessment tools, screening. Would like better onboarding. Can be a bit frustrating for candidates

Good basic structure, lacking in terms of capability

Comments: We ended up moving to another vendor, which I am much more impressed with. Smartrecruiters is good for a basic job posting system, but beyond that, it is clearly lacking.

Pros:

I liked that we could use smartrecuiters to post positions across multiple job boards for one set fee. I also appreciated some of the functionalities like email templates, ratings etc.

Cons:

Inability to schedule interviews with candidates and internal hiring members, inability to get notifications when a candidate has emailed us, inability to do so many basic functions. The user interface is also far too complex for such a dialed down system.

User End

Pros:

I used this in my previous role, not currently using. This was used at a school district. It was better than tracking applicants yourself. Appreciated the 'tag' feature (similar to facebook).

Cons:

I didn't like that I could see applicants at other schools - this was sometimes confusing. I think a functionality update could fix this.

SmartRecruiters helps us stay organized and keep up on all of the applicants.

Pros:

Being able to rate the candidates and leave notes in the scorecard. We show all of our hiring managers and interviewers the scorecard feature, and have them leave detailed notes after interviews so we can more easily compare candidates.

Cons:

The employee referral feature is not always accurate when it shows "employee". We will get people that apply and it says "employee" next to their name, but they were not actually a referral, so we do not use that feature.

Free Version - can get the job done

Pros:

This is not the most robust option, but if you are a recruiter/HR manager with a very limited budget, this allows you to do all the basic functions that any other ATS would do for you. I believe companies with fewer than 200 or 250 employees can use the free version, which is really pretty cool. It allows for pre-screening questions, tracks applicant data (EEO, sourcing data, etc), stores the candidate information in an intuitive and visually appealing way, and notifies you via e-mail about new candidates. It connects to dozens of free job boards and will also connect you to paid boards. I was surprised by how much it offers for a free service.

Cons:

Obviously with a free service there is only so much customization that can be done.

SmartRecruiters develops a large quantity of candidates

Pros:

Great value for the price! It is quick and easy to create and publish job postings. Applications start to arrive in 24 to 48 hours. I can choose to contact applicants through the SmartRecuriter platform or directly by telephone or email.

Cons:

About 20-40% of applicants are not qualified (depending on the job), but this is a better return than the CareerLink site.

Smart Recruiters Review

Comments: I have yet to reap any benefits from purchasing this system. I highly don't recommend it.

Pros:

The purpose of purchasing the software was to help with our recruiting and organizing needs. The software did not help at all.

Cons:

The product was oversold to us. We purchased the software to have a system for our internal recruiters. Once you pay the $5,000+, it seems as though you have to keep paying to get your job posts seen by candidates. I have yet to get one candidate through their system. Also, the customer representatives that helped us when we were purchasing the software are all of a sudden nowhere to be found once you pay them. They were constantly emailing us multiple times a day before the check was sent out. I email them now and I get no response. This was supposed to be a system to help eliminate some of the job boards we've been using, and all it did was make us need those external job boards even more.

This ATS makes it easy to organize candidates through the process and make notes.

Comments: It makes it so easy to track and organize applicants in one spot. It also allows other members of the team to pick up where one person has left off.

Pros:

I love the easy of use with SmartRecruiters. It makes it easy to post jobs, move candidates through the process, and save notes for future reference.

Cons:

If people apply for multiple jobs over years or months, SmartRecruiters does differentiate between resumes or other uploads.

smartrecruiters

Comments: Good product, but quite pricey. Customer service was not the best when I had questions and I couldn't cancel jobs after the platform costed money. I was not notified about it costing until I tried to login one day and still had people calling me a year later about jobs floating around that I had posted on SR.

Pros:

This used to be a free product and then one day it went sky high on price. I used it quite heavily but found it difficult to get jobs to free job boards.

Cons:

didn't post jobs to free job boards, or wasn't the most efficient in doing so

Very streamlined recruiting software

Pros:

- Everything is all centralized in one spot - When you create a job posting, it sends it to a ton of sites for free without having to double post - Email communication with applicants is all in one spot

Cons:

- Some of the paid features a bit clunky - Some of the settings are difficult to navigate for new users

Great Recruiting Platform for Medium Sized busineses

Comments: Smartrecruiter is an amazing piece of technology written by recruiters for recruiters. It's flow process is intuitive and allows you to design your own recruitment process as well as put in place job and offer approval processes. It's great for managing candidates through a process and to store into future pipelines as necessary. It allows you to upload and store resumes as well as build different job and offer templates you can share with candidates. It has built in 360 Outlook integration which is great for setting up candidate interviews with hiring managers.

Pros:

ease of use ability to design own recruitment process build out approval processes (job and offer) Resume uploads keyword search multiple offer and job templates Very reasonable cost

Cons:

Hard to create some customizations SSO was not doable in our case Reporting not that robust

Great UI, Easy to Use and Integrate with HCIMS

Pros:

The cloud based platform makes it easy to collaborate with team members cross-functionally to make decisions utilizing a scorecard. We moved over from Jobvite and they've made the process much easier for us. I also really like the fact that there's a mobile app which allows us to really recruit 24/7 around the clock.

Cons:

I don't like that it costs so much money to post to a lot of job boards but that's not the fault of SmartRecruiters. I also wish there was a little more data visibility into where our candidates are really coming from.

Great ATS with Built-In CRM Software

Pros:

The software is user friendly, is extremely candidate driven, and allows for all necessary features. We have thoroughly enjoyed using this product as our sole ATS to move candidates through our recruiting process

Cons:

It hasn't integrated with my other software, but with homegrown software I have come to expect that.