Fishbowl Reviews

Great investment

Comments: We have saved quite a bit of time with Fishbowl compared to our previous software.

Pros:

Fishbowl is simple to use. Everything is easy to find. Search features work well. All facets integrate well.

Cons:

It’s been a bit of a struggle to integrate all aspects of our diverse business.

Decent software with room for growth

Comments: So far I would give it about a seven and a half out of 10

Pros:

I like the convenience of moving inventory from the main screen. I was a former box storm customer and I was pleased with the easiness of transferring our information over as well. It was quick and efficient.

Cons:

Coming from boxstorm, there were a few features that I really appreciate having that Fishbowl does not yet have. One feature is not being able to see reorder points on the mobile app. I wish also that the pictures of the items I transferred over would have been implemented as well.

Review of Software

Comments: When not battling updates works as we need it to be.

Pros:

Gets the job done and the compacity we use it for.

Cons:

Updates and Communication from the Fishbowl about updates

Excited for Inventory Management

Comments: Looking forward to using Fishbowl, the tools that Fishbowl provides will reduce our tasks and allow us to do more work.

Pros:

Having just begun using Fishbowl we are just getting started in appreciating all the functionality that it provides. A major factor is the ability to track lot numbers as well as serial numbers of our products. The implementation process was smooth and the training provided was excellent.

Cons:

The addition of items to sales orders and purchase orders is different than previous experiences.

Great Experience

Comments: Our experience was great, the team walked us through the systems capabilities, and showed us the in's and out's before we committed, and it has worked great for us! Thank Fishbowl!

Pros:

Helpful Integration Team, we are using the system primarily for manufacturing inventory management, and were able to find ways to use functions in various ways to give the outcome we were looking for.

Cons:

Time: the whole process took about a month, which is about what i had expected, but wish we weren't down without a system for such an extended period, but that is partially because we had some hiccups on our end!

5 stars Tech

Comments: Awesome. The called me fast and troublwshooted quick.

Pros:

Tech Knowledge and professionalism. Taylor was great explaining every step.

Cons:

Nothing I dislike at all. Service was great.

Fishbowl for Fish Razr

Comments: We are very satisfied with the company and eager to explore new possibilities with them as we continue our relationship down the road.

Pros:

Pros: the ability to sync multiple points of sale into one single service. It allows you to create inventory items that track quantities of multiple components. Their team is very knowledgeable and helpful.

Cons:

Cons: none, which makes it difficult to reach the 40 character minimum!

The real IMS

Comments: It was a great experience since our IT tech was very knowledgeable. He always had the right answer to all our questions.

Pros:

I liked the data migration from an existing IMS to the new IMS.

Cons:

We weren't successful in integrating Airtable and Fishbowl.

Fishbowl is Not ready for medium to larger companies

Comments: Customer support is pretty good for getting you on your feet if you have a database crash or simple problem, but they are often hard to get a hold of, long wait times, and again there is no flexibility with this program whatsoever. You WILL find many annoying things that they just refuse to address in development.

Pros:

As a basic inventory and locationing system, and for simple shipping and sales orders it works okay. Would be great for a small startup.

Cons:

Complete lack of flexibility. There are a lot of workarounds that even our Onboarding expert had to use and setup for us. They do not make even the most obvious and simple improvements. You cannot update pricing from Woo to Fishbowl, and the Quickbooks integration is horrible.

Fishbowl inventory pros and cons

Comments: Happy with Fishbowl because it is, reliable, not buggy, and provide many functions and reports.

Pros:

I like the way you can have multi layers of Bill of materials, I like the way you can choose to value your inventory between, Average, fifo, and Lifo. The support team is respectful and responsive.

Cons:

The link between fishbowl and QB seems to have on going breakdowns. I wish there was a way to mass update the bill of material part costs from the bill of materials report. I wish there was a report to total the bill of material wieght.

Ease of Usage

Comments: Excellent! Customer service is very responsive, and the overall program is solid!

Pros:

Ease of usage and ability to be flexible with our operations. We run custom electrical panels and this allows us to use the Bill of Materials module as a base, and add/delete parts in the Manufacturing module for the customs.

Cons:

Some reports are not readily available and have to find work-arounds. Like annual part usage to date. I can't seem to find or modify a report that will tell me how many of a certain part I have used that is filtered by dates.

Fishbowl is a workhorse

Comments: Again, Fishbowl does the job. User friendly and detailed. Lot's of options and ability to add different tools as needed, plugins. Customer service has stayed above bar throughout.

Pros:

Fishbowl is great inventory management software. We have very large BOMs where we need to be able to track A to Z, inventory to the production line and this does the job. It is as good as you use it and then some. Easy for people to go in and track down information according to their needs, duties and positions. Helpful reports for tracking. Vendor information and history. Customer job tracking. Costing. Great customer service.

Cons:

Closing jobs. Once a job or sales is closed, it's pretty much closed. Once it transfers to QB, forget it! It's nice to have the option to be able to go back a little, but Disassembling is not fun. Would like some form of CRM, integration?

Good product

Comments: Good so far. We enjoy the customer support.

Pros:

Compatibility with Quickbooks and ability to do both Inventory and accounting.

Cons:

Weird connection between Parts and Product. Doesn't always correlate. Very confusing.

Great system that has helped our company thrive

Pros:

We can manage all of our inventory efficiently. It is much better than the system we used to use.

Cons:

It would be nice if we could void a shipment. It is also a little frustrating that we can't edit a purchase order after the product has moved, eg: been committed to a sales order. Sometimes we get invoices for freight after we receive the product, and there is no way to edit the reconciliation after the product has moved. So we're forced to go in and manually re-enter each product with the new landed cost.

A Very Good Manufacturing Inventory and Order Management System!

Comments: The service has been very good! Overall it is a very good great option for manufacturers as well as distributors!

Pros:

It handles sales order entry well throughout the manufacturing and shipping process. It also handles the purchasing of parts from different vendors extremely well. The Bill of Materials handles multiple levels of assemblies within assemblies very well.

Cons:

It has a lot of good pricing rules for all kinds of occasions. But it lacks last cost pricing for manufactured products.

Review for a Remolding Company

Pros:

ease of use and fantastic customer support

Cons:

better accounting visability prior to uploads and more options for FIFO, little bit touchy and tough to troubleshoot some problems without support but overall very efficient and worth the money

Easy to Use

Pros:

Fishbowl works for our business and is easy to leanr to use.

Cons:

Sometimes response time can be longer being in EST time zone

Overall review of FB

Comments: Your senior support team like Brison are what keeps FB working at an acceptable rate.
Overall, we finally see improvements in customer support.

Pros:

Pricing and affordability. Extensive training not required for all employees.

Cons:

Plug-ins not working. spent countless hours fixing Plug-in issues. Then we had to dish out another 6k for sellware after we already paid for the original plugins. Not a way to do business.!

Food Production Fishbowl Success!

Pros:

The ease of learning, understanding, and putting into action all the necessary options it has. We needed to use it for a variety of different areas within the plant and it has proven beneficial in every department.

Cons:

The remote desktop can be frustrating at times

Wonderful Inventory Experienc

Comments: I appreciate using Fishbowl for our inventory needs. Overall a great experience.

Pros:

Easy to use, amazing customer service with efficient and helpful assistance.

Cons:

Sometimes difficult situations arise, but customer service helps walk you through those difficult situations

Great customer service

Comments: We've been using Fishbowl for years and while there have been some limitations, we have found a way to work around those issues.

Pros:

Great customer service. Fast response time is appreciated. Nice being able to email sales orders and transfer orders.

Cons:

Managing inventory in our sales channel has been a challenge due to the way Shopify reconciles returns/exchanges.

Fishbowl Review

Comments: Overall, the system is a great tool. It does take some time to get used to navigating and understanding how to successfully fulfill each step in the operation cycle. After spending a month in the system, I am confident navigating and working in it. The system could use a new skin.

Pros:

Flexibility of the platform to account for many different obstacles that can occur in operations.

Cons:

Navigating through the different boards in the program. There are no Tool Tips available to help the user understand what each button's function is. Also, after a user sets the what their screen preference is, the screen will default back so the next time the user goes into a specific board, they need to readjust the frame.

Dishonest, No Integrity

Pros:

My software implementation specialist was friendly.

Cons:

I wish I would have thoroughly read these reviews before making the awful decision to give fishbowl a try. I had been in the market for this type of software for a while and had a long conversation with a fishbowl sales rep who promised me that fishbowl could do exactly what I was needing. I was hesitant, because it did not seem like this was true, but he promised me they could do a "custom build" that would address my company's specific needs. Most importantly, he assured me over and over that I could get a full refund if it turned out that the software was not a fit for my company. He promised that I would be able to go through training, implementation, and use the software for a full 30 days after the end of training to decide if it was going to work out. So I spent countless hours over the next several months in the training and implementation of the product. Throughout the training, I expressed my doubts that it would work out, but I had hopes that the "custom build" would be the solution. Training concluded, implementation began, I tried my best to make this thing work for my company, but we were approaching the money-back deadline, no custom build had been provided, and I could not see any way this software would do what I needed. So I attempted to contact my sales rep multiple times via email and phone but got no response. Miraculously, four days AFTER the deadline, I was finally able to communicate with someone who informed me that my sales rep was no longer with the company and that I had missed the deadline for a refund. So let's try that custom build now and see if that'll work. So we did, and to no one's surprise, it was still useless. I again asked for a refund at that point but was denied - "past the deadline." And all this communication was by email because they refuse to offer a phone number to actually speak with someone. So after a complete waste of $14,000 and about year of my time, I'm right back where I started, except poorer and older. I would STRONGLY advise thinking twice before entering into any relationship with fishbowl.

Will Fishbowl Survive in the coming years?

Comments: Like many ERP systems, it has been overhyped and falls short of expectations. We initially implemented it alongside QuickBooks 2022. Interestingly, QuickBooks 2023 and subsequently QuickBooks 2024 have incorporated nearly all the features and functionalities that initially prompted us to integrate FishBowl. With the enhanced capabilities of QuickBooks 2024 and the shift towards cloud-based solutions, it's doubtful that FishBowl will sustain its business for more than a few years.

Pros:

Onboarding was smooth and responsive. The team was responsive and helpful, although be prepared to do all the work yourself. while it seems crazy at some point its worth starting from scratch on your inventory and negating Quickbooks inventory all together.

Cons:

Once your system is operational, support becomes a distant concern. Seeking assistance entails potentially shelling out thousands for even the most straightforward requests, if and when you manage to get a response. The scheduling for a simple fix or question may drag on for up to two weeks.

Fishbowl is very convenient, effective, and efficient!

Comments: I’ve used it while scanning in inventory, shipping invoices, and tracking shipments to other warehouses.

Pros:

The ease of being able to track inventory via cloud, and also, being able to track through other shippers, like DHL, UPS, FEDEX, and other warehouses.

Cons:

Honestly, I’ve had issues while using fishbowl, with lagging, and/or, the app being really slow. Other than that, I like the program more than I dislike the program.