Nextech EHR & PM Reviews

Ideal for the current specialist doctor

Pros:

As a specialist in dermatology I needed a software that understood my needs and that of my patients, using Nextech I had the possibility to customize my work, Simplify patient records, Keep an eye on the practice management data and make strategic decisions with the analytics I could even enhance the patient experience, because of all of this i love this software.

Cons:

I wish it would also give me the possibility to share my analytical data with my colleagues so that based on this data I could do research work, it would be ideal for the software to help me with that.

EHR and PM

Comments: Overall I am satisfied with everything despite above mentioned issues as the good definitely outweighs the bad

Pros:

Product was easy to use. The integration process was slightly difficult but made easier by guidance from all the wonderful Nextech employees

Cons:

When the PM and EHR side merged it changes things on the EHR side that I was not prepared for, such as losing my patient merge button. Also it was not explained that our last used number in prior PM and ours was abnormally high so now our chart numbers have 9 digits which is not great. The mapping portion of integration should be explained better, I did have a lot of issues with this part and am currently still having problems with the import

Expensive Start Up Fee and Monthly fee. Not Ipad/Macbook/Iphone capabilities.

Comments: Cont reading below. [Sensitive Content ], another trainer, also admitted that you can only view the schedule for that particular, and you cannot view the schedule for the following day. For example, on Monday, I would open up my schedule. If I wanted to see Tuesday or Wednesday, I could not. Moreover, when a client changes their last name due to a marriage or divorce, the software forces us to manually change that client's name on EVERY single visit. For example, in December, client Jones gets married and changes her last name to Smith. In January, we would have to manually type Smith. If we forget to manually change Jones' former name to Smith in February, it would automatically revert back to Jones. These are just a few of the headaches we have to deal with while using the software. This is absolutely ridiculous. This product needs major work, and Nextech's staff needs to stop making misrepresentations. DO YOUR RESEARCH AND STAY AWAY.

Pros:

None. Must read below before buying. Despite a heavy start-up fee and monthly fee, the Nextech software does not work "out of the box" as advertised. Nextech has misrepresented their product to me just to get me to sign up. I signed up in December of 2020 and the product still does not work as promised to this day. I had to retain the services of an attorney, and we have been dealing with Nextech for over a month now. Nextech staff and its software overpromises and underdelivers. Their software is NOT conducive for our Aesthetic Medspa use. It is geared towards heavy insurance billling (e.g., ICD 10 codes). However, my business is a cash-based business with high-end clientele. My sales representative, [Sensitive Content ] did not understand my business, sold me a product by misleading me, and sold me a product that does not fit my needs. [Sensitive Content ] represented, among other things, that the software is "user-friendly and it will be easy for clients to book on online." He also represented that clients "can book online and on the app." He further represented that the software could be used on "any computer and iPad". He was clearly wrong because there is no app, and the software is created almost entirely for Windows-based devices.

Cons:

Cont reading below. [Sensitive Content ] a trainer for Nextech, admitted that a majority of the "day-to-day" runs better on a Surface tablet or non-Apple devices. [Sensitive Content ] further admitted that the "software features do not run on iPad"; that features slow down the system making it "inefficient to run on ipad"; and that "there is no app to use." As everyone is aware, a significant amount of the general population use Apple-based devices (e.g., iPad, iPhone and Macbook). My office had to unnecessarily incur additional expenses to purchase six (6) new Surface tablets for each of my staff members and a brand new laptop in order to utilize the software. One would expect, at a minimum, that this software would run on the two major platforms. My office sees approximately 50 clients a day. Of those 50, about 20 are new clients. Needless to say, a significant number of these new clients own Apple-based products. The software forces us to use the Surface tablet to add these new clients. This is entirely burdensome for both my clients and our office, and, ultimately, takes away from the entire Medspa experience. In fact, clients have made comments about this fact on numerous occasions.

Excellent Patient Portal

Comments: Overall, the patient portal has worked well for us as well as our patients. It also has helped us to remain compliant with all of the new requirements. Our patients use the portal to obtain their information as well as look at what happened during their patient encounter.

Pros:

The patient portal has been great for our patients. They love being able to access their medical records and see results. We also use our portal for patient to login and fill out paperwork as well as make and cancel appointments.

Cons:

There is not really anything we do not like about it. It is something that takes time to set up, but overall works great.

Best choice we made when switching from paper charts to electronic health record

Comments: Our overall experience with Nextech Intellechart Pro and Nextech Cloud PM has been very positive. Having seen the competitors in our field, we have not regretted our choice one day.

Pros:

The software is always evolving and improving to lessen the burden on the doctors and staff.

Cons:

When updates are made sometimes it causes other issues in the software that weren't there before the update. That being said they do try and address those issues promptly.

User Friendly

Comments: I would highly recommend this system to another other medical practice

Pros:

How to navigate between the screens and easy access to other parts of the patients charts

Cons:

I am very please with this system and would recommend to any other practices

9 years and running

Comments: They're aware of their impact and honestly try to make a user friendly product that delivers, on time.

Pros:

I've used Nextech MDI since I entered the Retina field in 2014. In 9 years, at two different practices, there's a consistency that has been built that once you know the system you're able to use it at any employer. Image integration is fairly simple, and the compass on the side lets you jump ahead to where you're looking to navigate to more quickly than scrolling.

Cons:

The cloud. The concept of the cloud is great, but a little Hurricane, or other disruptions and suddenly the cloud is down. I'd love a local server to download the current day charts the night before, any charts that weren't pre-downloaded could be downloaded as needed, then after all the charts are updated, push the updates back to the cloud for long-term. This way as long as there's intRAnet working you still have full access to a patients charts, whereas if intERnet has any issues you're out of luck and scrambling to find a paper chart.

Experienced User's Perspective - Over 9 years of use

Pros:

NexTech select is relatively easy to use and set up, I was able to set up our system on my own after 2 years of experience with the system. Finding the first available appointment is a quick way to navigate appointments, the forward button on the schedule is a nice addition (allows you to jump forward by days/weeks/months/years).

Cons:

The reporting system needs an over haul. It is very basic and requires you to run multiple reports to achieve the analysis you're looking for. We tried the Enterprise reporting and it too did not allow the level of free customization we were hoping for.

4 Years of Nextech PM+

Comments: One of the better EMRs I've had the pleasure of working with. 8.9/10

Pros:

Fairly straightforward and easy to navigate once you understand the UI.

Cons:

Autoloading previous profile/patient when attempting to speak/work with a different patient.

Overall great experience

Comments: Overall great experience

Pros:

I like how straight forward is Nextech in using. Pretty user-friendly

Cons:

Letters might be confusing because of the algoritms

Poor customer support for such an EXPENSIVE product

Comments: It was the worst experience ever. I signed a contract at the academy AAO meeting. There were so many fine prints and red flags. First, you pay within 2 months of contract whether you go live or not. They drag their feet. No one contacts you. You call support but no one returns your calls. They do not want to get you live. They will get your money and drag out the process to fit their timeline.

Pros:

Nothing is good. It is a switch and bait.

Cons:

Their contracts make you pay 36 months of support without providing any support. Please do not waste your time and money. Find another provider.

Our office has been using Nextech Practice Management for 7 years. Customer service is excellent.

Comments: The benefit is the practice management. It is very user friendly. It offers most any kind of financial report you may be looking for

Pros:

Very user friendly. The customer service is excellent. They offer a number of financial reports. The inventory and commission based module is very easy to use for our estheticians. You can track everything. We have four locations, the messaging between users is very convenient and we use it every day between offices. Sending claims out to clearing house is fast and efficient. The system will flag a claim that has something incorrect on it. You can fix it immediately and send out. Totally love the PM part of Nextech

Cons:

I do not like the EMR. Very overwhelming. Needs to be more user friendly. The doctors complain they have to go through to many steps and it takes to long.

worst Experience

Comments: This is not a software for Med spas, weight loss or any other practice who does not bill insurance. The customer care is the worst.
We were given the demonstration by the sales rep and during the demo he said yes to pretty much what we needed in a software like cloud software, automated, emails, online booking etc.
So, we signed the contract and then the nightmare started. No body contacted us for 3 weeks. We asked when we are going to implement, they gave us one call per week which was not enough to set the software, so we did a lot by ourselves like building all the forms. We realize this is not true cloud software as we were told during demo by the sales rep [SENSITIVE CONTENT]. you can only log in only 6 computers at a time, but we were told you can have unlimited iPad. But iPad version is very limited. We came across lot of other problems like
1. Saas cloud software
2. Not able to sign receipt
3.Slow Remote Desktop system
4.patients not able to sign forms in portal
5.iPad version missing important features like not able to update demographics info. Not safe to give iPad to patients forms as they can go in other patients’ charts.
Our company has invested serval hours in setting and learning this software. In the end it was very unfortunate waste of time and effort.
In the end we end up not finishing the implementation or using the software. We asked told them and this is not what we signed for. [SENSITIVE CONTENT] told us contract is a contract we must pay them for 3 years no matter what.

Pros:

During the demo we were told that it is a cloud software , can send automated emails and marketing etc. All most too good to be true.

Cons:

features which were told by sales rep were not present in software.

Amazing technology support staff!!

Comments: Each and every staff member is both knowledgeable AND helpful. It would be great to be part of a monthly interactive advisory group (other than the community portal). Would be nice to have a direct link to the portal after logging in to MDI. Thanks!

Pros:

Support team! Short wait times. Complete answers when you get a person on the phone. Frequently they think ahead and anticipate your next question.

Cons:

So many variables. Lots of decisions to make and options to set up. Difficult to make the "right" decisions at the beginning. Sometimes the changes seem too fast - and too much to keep up with just to stay current. Although the flexibility is a double edged sword (your flexibility is also a benefit!)

Nextech Scheduling System

Comments: I find this system a little more cumbersome to navigate than some and a little easier than others. On the fence with this one. The separation of the different modules by function make this an expensive system. The watered down version is too expensive for the parts that you do get and to me don't make it worth the investment.

Pros:

The scheduling system is fairly easy to use and navigate. Entering patient information in to the scheduler is fairly easy.

Cons:

I would like more customization with the information fields that suit our practice and needs. The flow of the information on the screen isn't as fluid as it should be in order to have speed with entering data.

Nextech is a very robust combined PM/EMR solution. Our practice has 4 locations and we do a variety of services, and Nextech is able to handle 95% of what we need. The practitioners like iPad app for charting.

Comments: The Nextech team is continually working on improvements and upgrades, and the community portal allows all of us to request new enhancements and also to vote on enhancements for the next release.

Pros:

We have a complicated scheduling process, and Nextech's scheduling tool is able to handle it with booking rules and schedule template.

Cons:

Nextech does not support automatic monthly payments. This requires us to have staff manually process membership payments every day. The support for Nextech is good in that you always get a person, but sometimes you many wait in a queue for up to 45 minutes.

Super Easy System to Learn

Comments: I am in charge of the Laboratory, both Pathology and Clinical Labs, and I have found the lab module very helpful in keep up with each patients results and being about to see when results are dropped to the charts.

Pros:

It has been a fairly easy system for all staff members to learn

Cons:

Would like to have had more one on one training for certain modules. I feel we would have been able to work thru problems faster had we had more training time. It takes some time to figure out how you want to incorporate each module and make it work for your practice.

Nextech client for 15 years!

Pros:

Ease of implementation, user friendly, great tech support, and easy to add on modules. We have a busy plastic surgery practice and are very pleased with practice management features. The product support is excellent.

Cons:

Would like to be able to customize the surgical quote system more

Best Medical Software araound

Pros:

Billing is a breeze for us , we enjoy the templates as well. Love the new credit card system through nextech

Cons:

having choice besides trizetto, the e eligibilty is not that accurate

Nextech offers just about everything you could need for your specialty.

Comments: I love learning new aspects of Nextech. There is always something new to learn that helps with your day to day work.

Pros:

The customization and the ease of use. .

Cons:

The reports are sometimes a little complicated to figure out how to run. It would be nice if their was an option to distribute payments to all line items with one click, rather than dragging to individual line items.

Easiest medical practice management software to use!

Comments: Nextech is the easiest software to train someone to use!

Pros:

Navigating between modules (financial, admin, emr) is simple. Payments are easy to batch and process. Billing follow function makes tracking claims/collections easy.

Cons:

Reports could be easier to manipulate. Nextech partners with Trizetto clearinghouse so some functionality (ex: batching eligibility inquiries) is limited if you use a different clearinghouse.

Nextech Review

Pros:

User friendly, organized, easy to read/use

Cons:

The support team is not reliably helpful. A lot of times they are not sure how to answer things.

Overall very user-friendly EMR system

Pros:

It is very focused on Ophthalmology features only which makes it less overwhelming than most software. I do really enjoy the features that allow you to click on something and add it it different places and that automatically adds the coding features as well.

Cons:

There are the expected glitches, but usually they are handled fairly quickly by support.

Nextech makes my day easier!!!

Comments: Nextech is the most wonderful, easy to use office software system I have ever used. It makes my day so much easier. Love it!!!

Pros:

It is really user friendly. It has so many options for patient information as well as practice reports.

Cons:

I really have come across any least favorite using this on a daily basis. It's nice that I don't have any dislikes.

nextech sucks

Comments: Outlook is almost better. DO not buy, unless you enjoy being held hostage

Pros:

it does have minimum functionality - probably cutting edge for 1998. Very poor data exporting features, reports are basic.

Cons:

the entire company is one bait and switch scheme and it starts from the top of the company. they nickle and dime for you everything.