Nextech EHR & PM Reviews

Ideal for the current specialist doctor

Pros:

As a specialist in dermatology I needed a software that understood my needs and that of my patients, using Nextech I had the possibility to customize my work, Simplify patient records, Keep an eye on the practice management data and make strategic decisions with the analytics I could even enhance the patient experience, because of all of this i love this software.

Cons:

I wish it would also give me the possibility to share my analytical data with my colleagues so that based on this data I could do research work, it would be ideal for the software to help me with that.

Excellent Patient Portal

Comments: Overall, the patient portal has worked well for us as well as our patients. It also has helped us to remain compliant with all of the new requirements. Our patients use the portal to obtain their information as well as look at what happened during their patient encounter.

Pros:

The patient portal has been great for our patients. They love being able to access their medical records and see results. We also use our portal for patient to login and fill out paperwork as well as make and cancel appointments.

Cons:

There is not really anything we do not like about it. It is something that takes time to set up, but overall works great.

Expensive Start Up Fee and Monthly fee. Not Ipad/Macbook/Iphone capabilities.

Comments: Cont reading below. [Sensitive Content ], another trainer, also admitted that you can only view the schedule for that particular, and you cannot view the schedule for the following day. For example, on Monday, I would open up my schedule. If I wanted to see Tuesday or Wednesday, I could not. Moreover, when a client changes their last name due to a marriage or divorce, the software forces us to manually change that client's name on EVERY single visit. For example, in December, client Jones gets married and changes her last name to Smith. In January, we would have to manually type Smith. If we forget to manually change Jones' former name to Smith in February, it would automatically revert back to Jones. These are just a few of the headaches we have to deal with while using the software. This is absolutely ridiculous. This product needs major work, and Nextech's staff needs to stop making misrepresentations. DO YOUR RESEARCH AND STAY AWAY.

Pros:

None. Must read below before buying. Despite a heavy start-up fee and monthly fee, the Nextech software does not work "out of the box" as advertised. Nextech has misrepresented their product to me just to get me to sign up. I signed up in December of 2020 and the product still does not work as promised to this day. I had to retain the services of an attorney, and we have been dealing with Nextech for over a month now. Nextech staff and its software overpromises and underdelivers. Their software is NOT conducive for our Aesthetic Medspa use. It is geared towards heavy insurance billling (e.g., ICD 10 codes). However, my business is a cash-based business with high-end clientele. My sales representative, [Sensitive Content ] did not understand my business, sold me a product by misleading me, and sold me a product that does not fit my needs. [Sensitive Content ] represented, among other things, that the software is "user-friendly and it will be easy for clients to book on online." He also represented that clients "can book online and on the app." He further represented that the software could be used on "any computer and iPad". He was clearly wrong because there is no app, and the software is created almost entirely for Windows-based devices.

Cons:

Cont reading below. [Sensitive Content ] a trainer for Nextech, admitted that a majority of the "day-to-day" runs better on a Surface tablet or non-Apple devices. [Sensitive Content ] further admitted that the "software features do not run on iPad"; that features slow down the system making it "inefficient to run on ipad"; and that "there is no app to use." As everyone is aware, a significant amount of the general population use Apple-based devices (e.g., iPad, iPhone and Macbook). My office had to unnecessarily incur additional expenses to purchase six (6) new Surface tablets for each of my staff members and a brand new laptop in order to utilize the software. One would expect, at a minimum, that this software would run on the two major platforms. My office sees approximately 50 clients a day. Of those 50, about 20 are new clients. Needless to say, a significant number of these new clients own Apple-based products. The software forces us to use the Surface tablet to add these new clients. This is entirely burdensome for both my clients and our office, and, ultimately, takes away from the entire Medspa experience. In fact, clients have made comments about this fact on numerous occasions.

Great Job by All

Comments: Great experience overall with everything

Pros:

Seamless integration between the 2 softwares

Cons:

Billing and Claims Module is very hard to figure out and a lot gets lost in the system

Nextech is User Friendly

Comments: Nextech is a useful tool for our practice. Learning it is a breeze, and user interface is easy to maneuver.

Pros:

The program is easy to maneuver compared to other practice management programs that I have used.

Cons:

The calendar feature on the scheduling page doesn't always take me to the correct date.

Improved user

Comments: Good and sufficient for all tasks I need more time to use it properly

Pros:

Sync ability to medical ehr and real time access

Cons:

Not always able to get help at finger tip

9 years and running

Comments: They're aware of their impact and honestly try to make a user friendly product that delivers, on time.

Pros:

I've used Nextech MDI since I entered the Retina field in 2014. In 9 years, at two different practices, there's a consistency that has been built that once you know the system you're able to use it at any employer. Image integration is fairly simple, and the compass on the side lets you jump ahead to where you're looking to navigate to more quickly than scrolling.

Cons:

The cloud. The concept of the cloud is great, but a little Hurricane, or other disruptions and suddenly the cloud is down. I'd love a local server to download the current day charts the night before, any charts that weren't pre-downloaded could be downloaded as needed, then after all the charts are updated, push the updates back to the cloud for long-term. This way as long as there's intRAnet working you still have full access to a patients charts, whereas if intERnet has any issues you're out of luck and scrambling to find a paper chart.

4 Years of Nextech PM+

Comments: One of the better EMRs I've had the pleasure of working with. 8.9/10

Pros:

Fairly straightforward and easy to navigate once you understand the UI.

Cons:

Autoloading previous profile/patient when attempting to speak/work with a different patient.

Overall great experience

Comments: Overall great experience

Pros:

I like how straight forward is Nextech in using. Pretty user-friendly

Cons:

Letters might be confusing because of the algoritms

Great EHR system

Comments: Really enjoy working with customer service, and being able to onboard staff quickly to use the systems.

Pros:

We don’t currently use the PM function but are looking to switch. The EHR is so easy to use and train on.

Cons:

We can’t load our own forms into the EHR for patients to fill out or to fill out in clinic.The WHR needs better reporting options and capabilities.

7 years of Nextech use

Comments: See above. I tell ya, I love Nextech .... when it's set up correctly and it does the work for you... when it's not being utilized correctly and you have a group of non-techy people using it... it's a web of rabbit holes and it's so easy to screw things up in billing.

Pros:

It covers all the bases. If there's something we need - Nextech usually can make it happen.

Cons:

I used to work for a practice who invested in bringing out Nextech experts on site and trained us all on best practice and cleaned up our system on an annual basis. When I worked there - Nextech ran like a well-oiled machine. It was built out and was SO efficient. Everything was simple and a click. I now work for a smaller practice and we don't even use EMNs to be billed... it's a mess. I'm not tech savvy - I just knew how to USE it efficiently. This new job has been SUCH a major challenge because Nextech is a swamp. I'm frustrated that it takes a lot of time and money to get it "best practice" - when I called about building out billing in EMNS - I was emailed a manual and told that it was more something a consultant would need to help us set up. Ugh. I love Nextech - but unless you have someone on board that knows it/knows the software/understands tech/it ..... what use is it when we barely skim the best features?

Nickel and dimed for everything with long delays in support. No Thanks. Switching after 10 years of head aches with Nextech.

Comments: I regretted buying this after the first year. Stuck with them for ten years due to the huge expenditure up front and then year after year threw more good money after bad. Ten years later I am finally leaving them.

Pros:

Turn key. Honestly can't think of any pros. Ten years ago the pros were that it was advertised as the most comprehensive and complete EMR/PMS geared towards plastic surgeons. But now there are so many other options at a fraction of the cost. So the pros back then and the edge has been lost and over shadowed by the long list of cons

Cons:

-expensive -nickel and dime business model where they charge you for every single thing! They sell you an ultra pricey software and when things dont work, instead of fixing it they tell you that you need to pay for more things! I bought every module they had and have been paying an arm and a leg for support but they manage to fragment features into more modules which they try to sell. The money bleeding never stops with this company -outrageous phone wait times for support. Routinely 30-40 minute wait times. -company getting worse year after year not better

My Experience with Nextech.

Comments: Overall, Nextech has been very user friendly. Navigation is great. Always upgrading and fixing issues and new products added to make documentation more effortless. Your knowledge base staff is wonderful. Very patient and always willing and wanting to assist. Your support is exceptional!! You are able to get answers quickly and problems resolved. Attitudes of staff great! Makes my job easier.

Pros:

After having a very unhappy experience with another vendor, it is so enlightning to be associated with Nextech. Your software is very user friendly. Very easy to navigate. It is structured extremely complete for our specialty. Always coming up with new updates to make our documentation easier. I love the ease with the PM portion of Nextech. Everything from demographics to billing is structured in such a way that staff find it easy to use.

Cons:

I have seen financial summary reports that not only list each and every provider but ability to compare this year to last year on one report. On your reports each provider would have to be separate and each year would be separate making several reports.

Nextech Dermatology Software is VERY adaptable!!

Pros:

With Nextech software I can make changes any time I want. I will be honest as a Nurse Practitioner who wasn't all the computer savvy, it took me awhile to learn it, but the younger personnel at Nextech were able to walk me through the process. The possibilities with this system are endless. That being said, you do have to program it to fit your needs. At first, I complained about that, but then I realized I had to make it work for our own individual practice. The staff at Nextech helped me get through ALL the Meaningful Use stages and I am very grateful to the staff at Nextech for all their great support.

Cons:

You have to make up your own stampers which is time consuming. I wish Nextech would give new dermatologists who buy the software the basic stampers they might need to start their practice right away. There are so many dermatologists that are using this software that they could just work with them and get a general consensus on what are the most common stampers needed. If the new dermatologists didn't like the way something was written, its very easy to make changes or edits. There are also four other areas called assessment, medication, procedure, and a line for discussion or education. Even those areas could be preprogrammed to the most common statements. This would help the new dermatologists get started.

User Friendly

Pros:

Easy to customize to clinic preferences.

Cons:

Reports are sometimes hard to drill down to.

Easy and Professional

Pros:

The scheduling process is very easy to use. Nextech gives you awesome options on setting different types of appointments with fun icons . When booking my patients appointments are schedule looks very easy to understand and colorful. My favorite thing will actually be the report option for appointment daily schedule. When verifying patient benefits you can have access to view each provider appointments and you can easily check what patient insurance is not active or what patient is missing medical insurance. For new practices using Nextech it is very helpful to attend there conference called EDGE. I attended this year and I was able to learn so much and get all the answers I needed.

Cons:

At the moment Nextech does not have a recall reminder process. I do believe they are working on it. Also for billing they don't have an option to show that the patient account is in collections. It will be very helpful to have a separate alert for just Collections.

Amazing technology support staff!!

Comments: Each and every staff member is both knowledgeable AND helpful. It would be great to be part of a monthly interactive advisory group (other than the community portal). Would be nice to have a direct link to the portal after logging in to MDI. Thanks!

Pros:

Support team! Short wait times. Complete answers when you get a person on the phone. Frequently they think ahead and anticipate your next question.

Cons:

So many variables. Lots of decisions to make and options to set up. Difficult to make the "right" decisions at the beginning. Sometimes the changes seem too fast - and too much to keep up with just to stay current. Although the flexibility is a double edged sword (your flexibility is also a benefit!)

Nextech for Plastic Surgery Practice

Comments: If there is ever a programming issue, I can contact Nextech support and they are great about solving any problem!

Pros:

I like the ease at which I am able to produce plastic surgery quotes that I have already customized. In addition, all of my surgical procedures and consents are customized so that it is quick and easy to compile and print them. Printing medications from an customized medication quick list adds to the value of this program. Nextech makes managing my practice manageable!

Cons:

There are so many functions available on this program, I am certain that I have not taken advantage of all of them.

Ophthalmology Review

Comments: This system as a whole is much easier to adjust, train, and monitor patients better with. I would recommend this to any ophthalmology practice.

Pros:

I like how easy it was to implement Nextech, how easy it is to change documents and testing. Seems to help the techs be more compliant with MIIPPs.

Cons:

My biggest issue is that we can not personalize or adjust the discussions. So all our instructions on PO have to manually typed in each time or they are incorrect. My other issue is the uploading of imaging.

Super Easy System to Learn

Comments: I am in charge of the Laboratory, both Pathology and Clinical Labs, and I have found the lab module very helpful in keep up with each patients results and being about to see when results are dropped to the charts.

Pros:

It has been a fairly easy system for all staff members to learn

Cons:

Would like to have had more one on one training for certain modules. I feel we would have been able to work thru problems faster had we had more training time. It takes some time to figure out how you want to incorporate each module and make it work for your practice.

HD retina review

Comments: Good but need more training in customizing

Pros:

Developed by an ophthalmologist who understands retina

Cons:

Difficulty in customizing - hopefully with thrive program can do so

Success with Nextech

Pros:

For me it is very easy to navigate and anytime we need help we can always call for assistance

Cons:

We definitely could use more of an update with our system that we currently use.

Robust Specialized Product

Pros:

Nextech is an extremely strong product with high customizability. The product has all the bells/whistles one might need for an aesthetic practice and has great practice management workflows.

Cons:

If you are not techy and/or willing to engage with your product, this may not be the best solution for you. Robust = need to put the time in to make it yours.

Nextech Review

Pros:

User friendly, organized, easy to read/use

Cons:

The support team is not reliably helpful. A lot of times they are not sure how to answer things.

Easy to Use

Pros:

It is easy to use to schedule patient's appointments.

Cons:

I do not have any direct issues that I do not like when using Nextech.