Open Dental Reviews

Great dental software.

Comments: You can use this to set up your office in a digital format. From patient forms to monthly reports. It works well with other programs, too.

Pros:

It's open source, which I love, therefore, I'm able to change, adjust and add forms, lab slips, charting and much more. Reports are easy and the selection is great. The interface is user friendly and quick to learn. The fees are minimal, if desired to have support, to free. The are certain programs that can be purchased or added for a fee, mobile view, e-claims etc.

Cons:

I don't like that only one section can be opened at a time. You can't have the patient chart and the schedule open at the same time.

The Best Practice Management Software

Comments: Open Dental manages all of our schedule, records, and manage claims and payments. I couldn't practice without it.

Pros:

I've used Dentrix and Eaglesoft before using Open Dental, and have to say that Open Dental is by far the best. Everything is straightforward, it's simple to learn, and very customizable. Managing patient records and tracking claims and payments is a breeze. Their customer support is incredibly helpful, and the backlog of webinars and videos are the perfect training tools for someone learning the software. On top of the great functionality, the cost is incredibly affordable and makes selecting Open Dental a no brainer.

Cons:

The only downside that I've experienced is that some things take extra steps to reverse if you've made a mistake. Other than that, it's very easy to use.

Look somewhere else..

Comments: Customer Service NEVER fixes the issue, they always do the same routine and nothing is ever done. You GET NO training on accounting, billing, claims, or anything. If you want help or training its $50/hour

Pros:

I do not like anything about the product or Open Dental Customer Service team

Cons:

Almost everything....with Open Dental Cloud the glitches are more than multiple times a day!!! I have to close out and everything btw patients and calls

Everything you need, nothing you don't.

Comments: There is a learning curve, but if you take the time to explore the features, you will find the solution to nearly every problem you have ever come across. If not, it's probably in the next update.

Pros:

Clearly designed by people that understand dentistry.

Cons:

Price of eservices. Specifically text and emails.

DO IT

Comments: Overall, this is an easy decision. I highly recommend Open Dental. I have used others, and Open Dental is by far the best out there. It is the cheapest, easiest, and most simple out there. There are many features that makes it amazing. SWITCH today.

Pros:

The most easy answer all day. GET OPEN DENTAL. It is the best and easiest dental software that you will ever use! Seriously, listen to me. GET OPEN DENTAL. I have used Dentrix, Eaglesoft, and others and Open Dental is by far the easiest to use. The support is AMAZING. you never hear about this with any company, but this company is great at answering questions.

Cons:

There is not ONE thing that I do not like about Open Dental. They are a great company and a great software.

We love Open Dental!

Pros:

One of the things we love most about Open Dental is how customizable it is. In so many areas of the software, we can make it look and feel exactly how we want. Their customer service is amazing. We can call or chat with them any time and always get a timely response.

Cons:

We have used Open Dental for about 5 years and have never had any huge problems. If/when there are issues, they do a great job addressing them in the next update.

Software is easy to use

Comments: Great, we have had no problems with this program.

Pros:

Open Dental has so many great features! There customer service department is top notch and if you need anything they make sure there is a report or they fix any problems.

Cons:

There really isn't anything that our office doesn't like about this product, they are always updating and making it easier to use and understand!

A PMS you can rely on with wonderful support

Comments: I have enjoyed learning Open Dental as a clinical user and Practice manager. It is easy to navigate and customize to our practice needs. I LOVE the customer service they provide when I'm stumped or want to learn more!

Pros:

Open Dental has many customizable features compared to other PMS systems. You also have endless access to "how to" tutorials or you can call their pleasant customer service for assistance!

Cons:

To navigate some areas there can be a lot of extra clicks to get there, but overall not a major downfall.

Open Dental

Comments: I have been working with Open Dental for 8 years and it's amazing. Easy to use and easy to teach and learn for new employees.

Pros:

It is easy to use, teach and learn.

Cons:

You cannot open two windows at a time.

Great dental software

Comments: Great- been using this software for 8 years

Pros:

Very user friendly, excellent customer and IT service. Even for a novice this software is very easy to learn. I like that it’s customizable to an extent as well and there are hundreds of available queries to meet the practices needs

Cons:

Occasional latency when opening images, occasional issues opening radiographs

User Friendly and Completely Customizable

Comments: Switching programs has allowed us to expand the digital aspect of our patient's charts, completely eliminating the need for paper charts at all!

Pros:

Open Dental promotes itself as completely customizable and that's absolutely correct. If there's a feature they don't have, you can pay to have it created, or if enough people vote to have it created, their developers will add the feature! You can run a Query (custom report) for just about any possible scenario, and save it as a favorite for future use. It's incredibly user friendly, between the customer support team, online manual, and YouTube video tutorials, you'll feel like a pro in no time at all! You can set up additional training and their team is always friendly and approachable. Very happy to have found this software at a decent price!

Cons:

Features can sometimes take a while, especially if you're just trying to vote on them. Occasionally things are labeled or located in areas you wouldn't expect, or called something unusual. For instance, if you want to add a user, you have to go into "security", which took me FOREVER to find!

Dental Software for Real People

Pros:

So easy to use. Easy to learn. All questions can be answered with a simple google search. If not, you can call and the support team will call you right back with an answer. No spending hours on the phone on hold like with some other software companies.

Cons:

Nothing, open dental is constantly improving their product.

Very easy to use and customize

Pros:

I like the call buttons - we have customized it with audio so it has become an intercom system

Cons:

I would like an easy way to organize the progress notes instead of scrolling through them

open dental

Comments: What is great is the human error is minimized when payment is received and credited in multiple places correctly.

Pros:

The open dental practice manageent software inetegrates well with other software that the office is using such as carecredit. The staff can now easily offer financing options to our patients.

Cons:

Of course, it was timely to set-up but not difficult for staff to get the hang of the software. Some links to windows were difficult to get used to at first.

User Friendly

Comments: Overall I’m pretty satisfied with my daily use of opendental and the user friendlyness of the program overall

Pros:

I really love how user friendly open Dental is on the administration side with the accounts. It’s easy to see clearly and understand

Cons:

Some times looking at the software, it could look a bit outdated compared to other dental programs.

One of the best.

Comments: Pro:
Open Dental (OD) is one of best dental practice management software (DPMS) with a very affordable cost. One license fee for the whole office instead of the per module, per workstation licensing scheme for other software. Once the initial license fee is paid, additional payments is for updating, not to keep operating the software (some DPMS have an expiry date which forces the user to pay the license fee for another period to keep operating it). Imagine shutting down your office or transferring to another DPMS and having to pay the license fee for the span of years required by law to have the charts available in case of board inquiry or file transfer to another office.
OD is updated frequently and has a feedback system to implement the most popular requests. The source code is available so if the company ever shuts down, the software will survive because other developers can assume development. It is also very robust and any glitches are quickly addressed in the next version. It doesn't need the most advanced hardware and can function relatively well will hardware that are 2-3 generations old. It doesn't need a full fledge server and can function in network peer to peer mode with Windows home (i.e. no domain) or in Server/client with different flavors of Windows server/Windows professional or ultimate (i.e. domain mode).
Con: no turnkey installation unless one has a secondary service company in the area who is familiar with the software. Familiarity with computer system would ease installation greatly.

So easy a child could use it

Comments: I came into the dental field knowing absolutely nothing about dentistry. Open dental makes it super easy to learn from and to navigate from task to task. We have other offices that use dentrix, and I can not stand trying to use that. Open dental is definitely the best for any dentist office.

Pros:

Everything is color coordinated. It's very easy to use that my 2 year old could figure it out. It's like connect the dots but for dental.

Cons:

Support some times can be slow in responding to our needs when the systems go down, but it is very rare when this happens and when it does, I completely understand because they always end up fixing it within the 24-48 hour time frame.

OpenDental is the best software out there

Comments: I have been using open dental for almost 12 years now and It comes across as the most configurable and customizable dental software.If someone couldn't figure out how to customise a flexible software could only be attributed to the lack of motivation or ability to put into good use, a strong workhorse

Pros:

You name it -Once the modules are customised as per the Practices requirements then it is a breeze Has almost all the features any dentist could ask for and are upgrading on daily basis

Cons:

Yes they have some features, which are in the process of being implemented through time

Very intuitive software in which more options are being added upon new updates. More bangs for buck

Pros:

Prompt customer services & technical supports. Very intuitive & regular updates in which more options being added.

Cons:

I wish more graphic interactive modules being added to better demonstrate in clinical mode. Intra communication tools enabled.

open dental

Comments: Open Dental is a very well liked software by all of our employees. It is easy to use, especially when having to train.

Pros:

easy to use, very straight to the point, icons show you exactly what you are looking for, everything you need is at the click of a button

Cons:

The only issue I have with this software, is that if you have multiple offices you have to look up a patient by each office. There is not 1 search place that will search a patient at all locations.

Great

Comments: I would recommend open dental to all. Very user friendly.

Cons:

I wish it was cloud based and we could accesss the information from any office.

Overall excellent experience.

Pros:

Ease of use is and ability for new staff to learn on is fantastic. The support is easily accessible and every issue has been resolved quickly.

Cons:

There are some graphics that can be updated, but overall I have ad a great experience. I would and have recommended this product.

Converting this week

Pros:

Free demo conversion to let you experience the product side by side with your existing software. It runs on Linux so the performance is better and can be tweaked. Support is really helpful. The cost is really low and does not include charges for additional plugins or devices. It is all inclusive. Support drops to really low monthly after 12 months (you can even stop paying after 6 months if you feel like you do not need support any more). This is Open Source software, so all the benefits that come with open source are included.

Cons:

No way to put the server in the cloud because the data is sent unencrypted. This is fine on a local network, but makes it impossible to host the server in the cloud (like Amazon).

Great product , great price

Comments: Very user friendly dental software that can integrate with anyother software with no locks , great price .

Pros:

User friendly , great price , easy to use , full integration with other software

Cons:

May be they should free initial training in house

An easy to use software.

Comments: I found it very interesting, useful and worth . It is apt and can be recommended to colleagues.

Pros:

It is simple and can be well understood by dental assistants too.

Cons:

The software is pretty good. I don't have any cons to report.