ConsignPro Reviews

I love Consign Pro! Does what I need, WHEN I need! Fast!

Comments: cosign pro makes consignment an easy breezy thing of modern bliss. What was once a daunting bookkeeping tracking task, has become incredibly easy to not just handle, and manage, but to master.

Pros:

- SO much more responsive than competing software -More features than what I was using previously -Increased my margins through use of this software. -User-friendly, familiar UI structure

Cons:

-not really many cons to talk about -wish I had discovered it sooner -Needs to be used more widespread

Best Consignment Software Ever!!

Comments: I bought my business with very awful antiquated software. [SENSITIVE CONTENT HIDDEN] made the transition crazy smooth and was able to transfer all my data/consignor information with ease. From day one, they have been so helpful and easy to work with. Best professional purchase I have made for my business!

Pros:

I am not a computer person, so for me to say this is easy to use says a lot! It has all the features you could ask for, and then some. They literally thought of everything. I am beyond pleased with the product and service. [SENSITIVE CONTENT HIDDEN] and his team are always there to answer and questions. SO IMPRESSED AND WILL NEVER USE ANOTHER. I recommend them to everyone I meet in my field.

Cons:

No cons. None. I love this software and their support.

Adequate at best but gets the job done.

Comments: Using consignor pro personally for 2 years i found it to be just adequate for a small store like what we have. if all you need is one computer to make sales and do inventory it is pretty good. If you are like me and enjoy smart integration this is the furthest thing from it. They charge money per computer then again if you want those computers to talk to each other per computer. Something that is very easy to do with a little networking knowledge. Customer support is irritated and condescending from the start. they clearly don't want to help. It has a lot of technically problems and quirks. I have fixed/ worked around most of them. At least once a week i have to fix something stupid for my employees. Most the times they cause it but what they did shouldn't have caused a problem to begin with. The tag printer especially has so many problems. Anything you can think of it has done it at random. Print two of the same tag. not print, only print the bottom half of the tag, Spit out a tag with nothing on it instead of print it, only print when facing downward. And then it will work fine right after any of those. I have cleaned it. it changed nothing. I only add this part because it came from them in the bundle we got and i'm not enter sure the problem is from the printer its self. i could go on forever about all the problems that consignor pro has but i put in the biggest ones i can think of quickly for the cons section. I also reached the limit of words in the cons section.

Pros:

As much as i complain about this software its not all bad. It does get the job done and not that badly. When i run into a problem or setting that needs to be changed it often has at least one setting that helps. more then i often expect it too. it has enough ways to check on your employees and see whats happened that day assuming they don't know the security exploit i talked about. -If you are planning on being the only worker in your store and don't like a lot of overwhelming features or mouthy charges this is pretty great option. Its self explanatory and easy to use once you figure out how to get around all the bugs. If not for all the bugs i would say it is would be good for those who are bad with tech but you'll spend more time fixing it then using it when you first get it and tech support is a mouthy subscription don't want to help. They do pick up fast though.

Cons:

-You can view admin restricted information in its program files. Such as find and edit account log in/out and deletion logs. they are stored in plane text files. This would make it very easy to lie and steal as an employee. Such as: log in 10 minutes late but edit it to say you were on time or add money to an account; cash it out when delete the logs of both happening. This would keep the till accurate at the end of the day while also leaving no log of who did it or that it happened. I had an employee doing this and only found out do to our camera system. -The software feels and looks like its from the 2000s. Its also inconstant making teaching new employees harder. Such as: when ringing up an item to sale. -Putting in 1 it would price it at 1$. Makes sense, but when you are adding new items into inventory putting in 1 prices it at .01$ but finishing the item without leaving the pricing box would make it a 1$ So to make it 1$ you have to type in 100. leave the pricing box by pressing tab then finish the item. This makes it easy to accidentally price an item at 100$ that supposed to be 1$ If you leave the pricing box blank and trying to do anything else it pops up saying you have to enter a number first. Slowing you down. if you put in 1.99 it freaks out and puts something like .03 in instead. Don't know why. O and if you enter anything that is not a number the software just crashes and doesn't enter the item. it completely closes and saves nothing that was changed.

Best IT support ever!

Comments: Profit and payment information is easily accessed. Inventory is accurate and consignors have information that is transparent and available 24/7.

Pros:

When I contacted [SENSITIVE CONTENT HIDDEN] at ConsignPro 7 years ago for the free trial, she was so welcoming and supportive. The trial went well and we purchased the whole set-up for our new furniture consignment business. We had minimal-to-no transition problems and was able to start from day one with sales. Anytime I've had carrier updates that caused a problem, [SENSITIVE CONTENT HIDDEN] were always there and fixed the issues immediately. They are awesome! ConsignPro is user friendly, I have 2 senior women working for me and they can manage the software with minimal training. I would recommend any consignment store spend the money to install as you ultimately save money and can leave the store at the end of the day when everyone else does!

Cons:

Frequent updates are annoying but a necessary evil.

Great service

Comments: Overall, I'm a very satisfied customer and really recommend Consing-Pro to any resale shops.

Pros:

I love using Consign-Pro for my resale shop. It's super user-friendly and so easy to teach new employees. The staff, especially [SENSITIVE CONTENT HIDDEN] is always accessible and can fix literally anything on my software or my computer!

Cons:

It would be great if when there's an update to our system, Consign-Pro would let its customers know rather than having to find out on our own just by chance.

This software is so user friendly!

Comments: With ConsignPro, we have implemented specific reporting that has allowed us to track theft more closely in our stores. [SENSITIVE CONTENT HIDDEN] is there quickly to answer questions whenever I have them. He is very prompt when we have computers that need additional software because of hardware difficulties.

Pros:

I love using this software. It is so user friendly!

Cons:

There have been features that were lacking like cash tracking that needed some improvement.

My lifesaver

Pros:

We switched from a company we had nothing but trouble with. This software has been a breath of fresh air to use. The support is amazing and everything just works so smoothly.

Cons:

Not really anything I don’t like . If I ever have an issue they fix it right away

5 stars

Comments: Excellent, my product is out faster now because the system has saved me a lot of time.

Pros:

I love that it is so user friendly. I am able to figure most things out. The fact that there were online video tutorials was very appealing to me. I have only had to call in for help a handful of times and each time my problems were dealt with quickly and resolved immediately.

Cons:

I have no issues very happy with everything.

Good basic software

Comments: Consign Pro is good for a basic start up shop. It has all of the features you need to keep track of inventory. It's missing some key features for me, though. I would like an easy way to offer a higher percent for those consignors who use store credit instead of taking cash. I've also found it very hard to link multiple stores inventory and consignors. There should be an easy way to see consignors from my other two stores from the store they are not a consignor at. I think it's unfair that for the price you do not get free help from the company. Most companies offer support to anyone who owns their products, you shouldn't have to pay extra. Another thing I don't like is that it is difficult to calculate sales tax to pay to the state. NYS has different taxes for different categories of items and it is very difficult to calculate what I have taken in when it comes to vendor items and consigned items. I do like the online store option but it's annoying that you have to upload the online store every time you want a sold item to come off your site. I also think the online store should accept PayPal. When printing items available it does not allow you to only print a range of dates so I have to waste paper and ink to print the whole list, not just the date range I'm looking for. I've also found that their add-on hardware is very over-priced compared to buying the items off amazon. The last thing I find annoying is that it does not automatically update the software. You have to go to their site and do an upgrade. Most programs nowadays automatically update when a new version comes out.
Overall, it meets basic needs of tracking consignors and inventory but for my personal business, it lacks many things I would like to see in consignment shop software that was so expensive.

Tech Support is Outstanding

Comments: Overall, we are very happy with our ConsignPro choice. I am especially grateful for the excellent tech support available when I have questions - and there have been a lot of them as I am learning the system!

Pros:

We converted our consignment thrift store POS program from one custom written for us to ConsignPro so that we could have reliable technical support and be dependent on the one person who could manage our old system. Adapting ConsignPro's features to the way were used to doing business was a bit tricky, but the staff (especially [SENSITIVE CONTENT HIDDEN]) have been so helpful and patient. Help is usually immediately available during our business hours, and I have found the staff to be friendly, smart, patient and very responsive. Since our charity consignment store is run by an all-volunteer staff of nearly 100 folks who are mostly not-so-tech-savvy, the user-friendliness of the system was also of importance to us, and we have found it fairly easy to learn. The ability for our consignors to check their accounts online through MyResaleWeb has also been a big plus - they love it! Thanks, ConsignPro, for bringing us into the 2020s!

Cons:

We have had to change the way we do a few things around the shop in order to adapt to the features of the ConsignPro program. Printing duplicate tickets automatically for shoes and other 2 piece items was something the ConsingPro staff had to customize for us, and it has not always worked reliably. Not having an end-date and a ticket color that we can lock-in for an entire month at a time has also caused a few issues; we have to set those two parameters every time we log-in, and it is hard to get our many volunteers to remember to do it correctly. Also, the training videos online could stand to be updated to match the changes in the software.

A Good Program that is Being Continuously Updated

Comments: I enjoyed using this software but wish I was able to get the training provided in an less expensive way to I could fully use all of it's capabilities.

Pros:

The reporting capabilities of this software are very helpful in running a business. The developed is always adding new features that the community is asking for.

Cons:

The training for the software was provided at an out of county location during an all inclusive expensive vacation. No other training was provided for those who did not want to go on the all inclusive vacation.

ConsignPro Has Become One of "My Favorite Things"

Comments: Right before I opened my consignment shop called "My Favorite Things" back in October of 2013, I did some research on computer software for my business. I found that ConsignPro was leaps and bounds ahead of every other kind that's out there on the market.
When I checked into the pricing, I went back and forth, in my head, between the expense of the software vs. the alternative, doing all paperwork by hand. I came to the conclusion that I would probably have to put in an extra 10 to 15 hours per week in the store, if I didn't get it, plus I thought about the many possibilities of human error. I chose to buy it, in the end.
Now that my store has been open over 3 years, and I see everything ConsignPro does for me on a daily basis, I realize that it really wasn't a choice at all. I don't even see how I could run my store efficiently or effectively without one of my MOST favorite things, my Consignpro software.

Pros:

How easy it is to learn and operate.

Cons:

Tech dept hasn't always been there when I really needed them, especially during start-up.

Changed my Business for The Better

Comments: I have a manageable business now! I was getting by before (by the skin of my teeth) using an organizing and adding program with a separate page to add up each Consignor at the end of the month. The consign pro system takes hours out of my payment system and I trust the efficiency, making business a smoother process overall.
I'm grateful to get help when I need it. It's exciting and impressive to interact with the designer himself.
I am in Alaska so our time zone "at times" is a challenge. I usually use a help line via email and get answers or eventually can screen share which is perfect for me. Works every time!
I'm just amazed to have such good quality support. Thank you Consign Pro team!

Pros:

Very clear and user friendly. A true business savor for me. It was a choice of finding a better way or ditching the whole thing.

Cons:

My own limitations! The time difference in Alaska and the fact that I don't write down my questions when I have them to ask later when I can. I KNOW they can help and my questions are challenges to an intricate and well ordered program and they are always well met.

Not the best but not the worst given the few options available to consignment shops.

Comments: Contacting ConsignPro is an easy experience but as they say you date sales but you marry service. Sales is great and they take time to step you through all that you need. However when you need tech support there is only one guy available (although you may get the owner on occasion). The tech guy can be helpful in troubleshooting but doesn't seem to care about your suggestions going so far as to tell me "we're not going to do that" when I asked for an improvement to aid with an inventory search. Once your tech support agreement expires it is $150 to renew it. I did not renew mine because many bugs have not been fixed through various updates. I continue to have problems and refused to pay money to fix a buggy product. Additionally, the product has serious limitations. Perhaps the greatest is that if a tag falls off a store item you cannot simply look it up through a search like you might google a webpage. You must run a report and are unable to click or interact with the report to see the details of each item in inventory as it is a PDF report. You must print the report, then look up each inventory number one at a time until you find the item you are looking for. The lack of categories and descriptors in the software only complicate the issue. Now to make matters worse I have an error#5 that won't allow me to print store receipts for my customers. Rebooting the software, computer, reinstalling printers, connections, etc do not help and this is no 24/7 support for ConsignPro. Even there [email protected] email may not get answered per their own voicemail message.

Customer review

Comments: Amazing, customer service is what makes this company what it is.

Pros:

It's easy to use, [SENSITIVE CONTENT HIDDEN] and his team have thought of everything you would need.

Cons:

Honestly not much, I don't like that brands aren't auto added after have added them once, or a quick add button.

ConsignPro software and team very reliable

Comments: We have been using ConsignPro for several years. It functions very well every day. The few problems that have come up have been efficiently and quickly resolved. Allyson and Brian are easy to talk to and they truly want to resolve issues or answer questions. The support plan is a great value. The reports are easy to read and provide much needed information. Updates are made frequently to help retailers with their specific needs.
Recently a different credit card processing comany was
recommended by ConsignPro. It is not required to use that processor, but it interfaces directly into ConsignPro.
ConsignPro and QuickBooks work seamlessly together.
We also use MyResaleWeb.com. Our consignees love it and it reduces phone calls from them asking us to "check what sold".
I have recommended ConsignPro to other businesses.

Pros:

Ease of use and offering

Cons:

Would like to lock Make Sale screen as default for busy days

Comments: My consignment store sells clothing for both men and women, shoes, jewelry, accessories and home decor. It is owner-operated with one full-time and one part-time staff member. A month after opening my store, I thought there had to be a better, faster way to track all my inventory and there had to be a program out there to do ti for me. So I went online and reviewed the different programs available. I was a member of NARTS so I took the membership list and randomly called stores to find out what they used and if they liked it. ConsignPro came up again and again and no one said anything negative against it.

One of my main concerns was if I would receive support in a timely fashion from an American company that is several time zones away from my location; I am in Northwestern Canada. I did not need to be concerned the support from ConsignPro, it's excellent. They always call me back, usually within the hour. If I email my questions the night before, I have an answer the next morning before I open my store. The program is easy to use. When I hire someone new the first thing they do is start entering inventory and making sales - no problem. I've never had any employees complain about the program. I really do think highly of this program, but here are my negatives. The written manual they send with the program is not well organized, in terms of the way my mind looks up information to find answers to problems. However, I seldom have to use the manual. One look-up feature that the program does not have that I would find useful is the ability to look up an item by brand name. Even a list that would tell you what brands you are selling most often would be helpful and interesting. Their customer reward section is not very user-friendly; it allows you to enter people twice too easily and if you enter in the wrong name it is very hard to remove. There are always little things that can bug you but Brian listens to suggestions and is constantly updating the program based on customer suggestions. I would never have any hesitation recommending this program to anyone.

Looking Forward to What's Next

Comments: I switched to ConsignPro in June 2014 although the majority of my peers use other options. I have been very pleased & have had few issues. I do have lots of ideas for improvements & new features for day to day operations that will make life out here that much better. I understand there is a could based version coming & stuck with ConsignPro because of this rather than switching. I am looking forward to this change & all improvements that will go along with it. Brian & his entire team are very responsive & helpful.

Pros:

It's fast & accurate. Making sales is quick & easy. MyResaleWeb has been extremely helpful. Online database backups & remote entry options are great additions too.

Cons:

Reports are not always easy to use (specifically financial reports). Wish they were more customizable.

would not open a consignment store without it!

Comments: I have been using ConsignPro for over 12 years, in a store I managed and now my own.
I would not open a store without it! It has been user friendly, great for pulling up reports and the support is super. I always attended the workshops at NARTS when I worked for the other store and attended the training cruise in 2016. I enjoyed the Cruise but felt it was mostly review for me and better for newer stores just starting out. All in all you guys do a great job and I have referred you to many start ups... One of the best things is how Customer Srvvice hears us and listens to store needs and incorporates the ideas into the next revision of the program. I am always confident that Support on the other end of the phone is there for me too. thanks guys keep up the good work

Pros:

user friendly good support reports available

ConsignPro is the way to go!

Comments: I have had a great overall experience with ConsignPro and all the support staff. I have trained a few employees on operating the software and they find it easy to navigate.

Pros:

I couldn't imagine operating a consignment business without ConsignPro. ConsignPro is always updating and implementing the software to fit the needs of businesses. They want your input and suggestions. The ConsignPro customer service and technical support really go above and beyond to help.

Cons:

The ConsignPro program can do so many things that I feel overwhelmed figuring out how it all works, thankfully the support team is always there to help.

Comments: My shop has been open for two months, and already my customers are commenting on how professional my price tags look. This is because I use ConsignPro. The system is so well-organized that the labels provide my customers with all the information they need, helping them shop with ease and speed. Speaking of speed, I can print 200 labels for items in minutes. The convenience and the professional look puts my shop ahead of the rest in my area. I am so pleased with the entire ConsignPro system. It is so easy to use. If I have any concerns, all I have to do is call my support person and I am helped immediately. The support is always professional and easy to follow. I just love Alison. She is such a great help and very knowledgeable. I love her and ConsignPro to pieces. I know I can always depend on ConsignPro. It is like a close friend. I will never go without the support of ConsignPro. If I have questions about any of the machines, etc., I get a personal email giving me quick feedback from Brian. It is so beneficial to know that the entire company has my back. In my experience, it is very unique to have such a connection with your service provider. The ConsignPro system has great summary spreadsheets that print daily, monthly, or yearly reports as you need. I paid my sales tax for the quarter with ease, with the help of ConsignPro. The sales report listing sales tax was a dream. Adding new consignors, adding new inventory, finding inventory, payout to consignor, and printing payout receipts are all so much easier in the system than doing all this by hand. Absolutely everything you need it right at your fingertips. ConsignPro is a well-oiled and fine system that any successful business must have. I give ease of use, functionality, product quality, and customer support a huge 5 stars. I am still learning all the benefits provided by such a genius program. This is so far beyond what I expected. Choosing ConsignPro was one of the wisest business decisions I have made thus far!

Children's Trove Consignment - Sherri Clifton, Owner

Comments: We have been using ConsignPro since December 2013 - now that my employees fully understand the system, I will not likely ever use anything else - Support is something I maintain annually and although we don't have a need to call on them much anymore, when we do it is a very quick fix. I have and will continue to recommend it, I can't imagine anything doing a better job of managing our inventory of around 10 - 15 thousand pieces.

Pros:

ease of use

Cons:

some information reporting is not available - doesn't integrate with our card merchant service - the training materials are not very good - We have developed our on program, but still new users are limited and it takes months for them to know the system efficiently

Excellent program & support

Comments: Although developed for consignment stores, It’s suitable to a wide range of retail. It keeps my inventory, POS and reports easily & accurately. Support is just a call or click away pretty much 24/7. Also like the user’s Facebook group. Can learn a lot from other’s experiences.

Pros:

It was easy to set up, great online tutorials and user guide, frequent updates based on user needs and Fantastic support.

Cons:

Compatibility with online quickbooks although no issues with desktop version

Comments: We began using ConsignPro in 2002, and have never looked back! This is an awesome program. When we first started our household consignment store, Fratz Consignment in Fenton, Michigan, we logged everything by hand. Within six months we realized a computer program was desperately needed. I did research online and downloaded several trial consignment programs. At the time my computer skills were limited, as well as those of my sister and mother. Working my way through those trial programs was no easy feat, until I opened ConsignPro! I could not believe the difference. The ease of using the program was unbelievable. Within a day I was contacting Brian to sign us up.

Fratz is now 10 years old and ConsignPro has been our first and only consignment program. The support, in the early years, Brian, and now as well with Allyson, couldn't be better. We have had computer issues, blown hard drives as well as other glitches, and Brian & Allyson have always been able to get us up and running again. They have walked me through several data crises when I didn't think there was a light at the end of the tunnel (due to my computer system, not the ConsignPro program).

Fratz has grown greatly in 10 years, and ConsignPro has grown right along with us. Brian and his team continually update the program. Not just once a year or so, but several times a year. They listen and incorporate ideas and suggestions from their customers. We have never found the program lacking in any way.

New employees can jump right in and begin using the program immediately. Consignor reports, sales reports, financial reports, customer data base, it's all there and more.

Purchasing and utilizing ConsignPro has been one of the best decisions we have made for Fratz. I could not imagine operating Fratz without Consign Pro. I would and have, without hesitation, recommended ConsignPro to those looking for a consignment software program!

My experience with Consign Pro

Comments: problems are always taken care of promptly.

Pros:

It was very similar to my previous program & seemed to click very well with [SENSITIVE CONTENT HIDDEN] & his staff. My previous program was bought out by another company & discontinued it.

Cons:

Nothing. Overall I am totally satisfied with the Consign Pro program. The employees are all helpful. [SENSITIVE CONTENT HIDDEN], as well is a trooper. The training sessions are fun each year & very helpful. We always go to some exciting place.