Paychex Flex Reviews

Paychex Flex is great for completing payroll

Comments: I appreciate being able to check on the 401(k) and have the money go straight into employee accounts, saving time and effort. Since insurance coverage is now related directly to who has enrolled in which plans, processing payroll has become much more efficient.

Pros:

From either the employer's or employee's perspective, the website couldn't be simpler to use. Filters and stored views make it easy to customize your payroll experience based on your current needs.

Cons:

Over the years, I've seen a few different specialists. Obviously, not everyone has the same potential. When my allocated person hasn't been able to help me, I've found that the online chat staff is quite responsive and helpful.

QUICK AND EAY

Comments: IT EASY AND CONVIENT TO LOOK AT MY HOURS AND PAY RIGHT ON MY PHONE INSTEADE OF GOING TO THE OFFICE

Pros:

EASY TO NAVIGATE THROUGH AND GET NOTIFICATIONS TO NAVIGATE THRUGHT THE APP

Cons:

THE APP SHOULD BE A COLOR I CAN FIND EASILY

Old School Payroll

Comments: The process I inherited had people filling out and signing timesheets manually. It was terrible.

Pros:

Not much, I suppose it was inexpensive and does not change very much from year to year.

Cons:

Lack of innovation, the technology seemed like it was from decades ago.

Expensive & Frustrating Company and Service

Comments: We switched to Paychex for their Employee Retention Credit filing services, and they seemed like they'd be more involved and personal than our previous provider. However, things turned south and they drop the personal touch once you're established. They're a decent payroll provider, but the lack of transparency with invoicing and dashboard navigation issues are concerning.

Pros:

Paychex onboarding is great. The main dashboard became easier and easier to use, and there's a lot of features that come with a basic subscription and more you can add.

Cons:

The extra features are pushed HARD by their teams. Their retirement savings team was almost predatory with how they sold the product, constant calls, applying pressure to make a decision, and more. Once we started with their HR service, things just got worse. These features get more and more expensive with less and less that they offer, but you're under contract. The invoicing gets obfuscated so you don't know what money is being charged for, and you have to be on top of them to not make errors or mistakes. The platform itself can be confusing with many features not having a menu button, requiring access strictly through an notification card on the dashboard homepage.

Paychex flex recommended

Comments: Overall I’d say it’s reliable and user friendly. I’d recommend to other companies. This program / app offers employees many benefits.

Pros:

It’s very easy to use and navigate. The app is user friendly.

Cons:

It prompts a 2-step verification txt even on devices that have been selected to be remembered.

PayChex Review

Comments: Quite good once I got used to knowing the interface. It was a little difficult of a break in period. Happy with all the options and information that the site can hold

Pros:

Ease of use. Feel like it is an all encompassing platform where you are given access to everything you need from benefits to payroll

Cons:

Feel like the interface is stuck in 2007. Little older and somewhat tough to navigate at times. Organization on the site is not that great either. Once you get familiar, it is super easy, but have had difficulty breaking it in

Great payroll software

Comments: Overall great experience Will really save you a lot of time and money and headaches

Pros:

Very easy to customize pull up reports will save time and money very efficient

Cons:

Nothing in particular this is premium software

Great product

Comments: Super easy to see your pay stub and make changes

Pros:

Easy of information when looking at what income and taxes are

Cons:

Getting logged in and the verifying is hard to get use to

Paychex flex super easy

Comments: Use daily for recording punches for attendance. Quick and easy colorful to make it easy to note completed task. Has all my information in one place.

Pros:

Easy of use and clear instructions all my information in one place

Cons:

Occasionally takes a long time to load when on cellular data

Intuitive and user friendly

Comments: Overall it was easy to use. As noted, not being able to view my team in aggregate and at a glance was tedious and cumbersome.

Pros:

It was intuitive to use and maneuver through the system.

Cons:

I could not see my team at one time. I had to click into each individual to see their hours for the week.

This software is the easiest one for payroll in my experience.

Comments: Overall it is a real decent software to use. It is user friendly and has most all the features you need.

Pros:

That I can review my W2 and all my paystubs in the same place whenever I need to and I can print them or download them easily. I love the clock in machine to.

Cons:

The APP takes forever to log in a lot of the times. I would be on time coming back from lunch but by the time the app would open and I clocked back in I would be , sometimes up to 4 minutes late. Those minutes add up when you only get paid once a month.

Who was the Challenge

Comments: Very frustrating. Time and Attendance wasnot set up to cover varied time schedules. Majority of our staff work 7 hours or less and it calculated employees PTO at 8 hours.

Pros:

We had a difficult payroll and many on the implementation team became frustrated all except our Payroll Manager. She was patient and work with us to get a great product. Even when we decided to leave Paychex, she follow-up to see if we still needed their services until our new payroll vendor was able to get our payroll set up in their system.

Cons:

The system is hard to use. Many of the features convert back to original features. The system nor the training received from the implementaion team did not allow the Administrator to make minimal employee information changes. This was frustrating. Also, the assist feature was outdated and was hard to follow the steps to rectify an issue using the help assistant. As well, CSR was not able to assist with any issues either. Very frustrating.

Solid solution at an affordable price

Comments: Paychex Flex has been great to use. It has been good for us.

Pros:

It is easy to use and maintain. Set up was also easy with great support.

Cons:

Some of the more involved things need support...but...it has always provided.

Very Satisfied Customer

Comments: My overall experience with Paychex Flex is amazing.

Pros:

What I like most about Paychex Flex is it's really easy to use.

Cons:

There's nothing that I dislike about Paychex Flex.

Dependable, One Stop Shop for Tracking Employment Info

Comments: Overall, Paychex Flex made it easy to submit hours, submit time off requests and view pending ones, as well as look up vital employment salary and benefits information - all in a secure, online form. It has saved time and spared my supervisors many questions over years.

Pros:

It was easy to view paystubs, submit time off requests, and get a snapshot of important employment milestone dates.

Cons:

None. It performed its functions exceptionally well.

EASY FOR ALL

Comments: Overall has been my preferred payroll and time tracking. It is very user friendly and everything is conveniently sorted and categorized.

Pros:

Extremely user friendly. We have many employees who are not very tech savvy and they all seem to enjoy the ease of Paychex Flex.

Cons:

From the few years we have been using Paychex Flex I do not have much to complain or dislike about it.

Paychex Flex

Comments: The product is decent but you do need to keep your eye on the product and processes. Tax filing can be an issue in some instances if you aren't paying close attention. The reporting could be better as there wasn't much user customisable offerings.

Pros:

Intuitive. Reasonable reporting ability. Full tax service.

Cons:

Customer service. Tax inaccuracies. Unable to go fully paperless.

Paychex Flex

Comments: We've been using Paychex Flex for almost 10 years now.

Pros:

It does any kind of math for you, shows anniversary date when hired, keeps track of sick & vacation times, and gives tax info

Cons:

Using the TAB key to get to each box can be a chore. I have the same schedule everyday. There should be a way to put my hours in one day and have it copy for the other days. I have to individually punch in my hours for each day. Time consuming.

Paychex Flex Review

Comments: Paychex Flex as a desktop website and a mobile app works very well with keeping employee information and pay as portable and in the realm of ease of use. I think it integrates well for many companies, and is super simple to use compared to other systems

Pros:

Paychex Flex is very easy to use for employers and employees alike. It is one of the easiest payroll systems I've used to date.

Cons:

I didn't like the login issues, as I had one quite a bit.

Recommended

Comments: Overall I used this for a couple years and then changed jobs. During those couple years I liked this program

Pros:

Easy to use. Friendly reports process. Requesting time off, payroll,

Cons:

I don't really have any complaints on this.

Provided through my previous employer!

Comments: Content with the services it provided to me at that time, which was through my previous employer. Used about 1.6 years! (1y, 6m)

Pros:

Only used until upgraded to different provider/platform altogether!

Cons:

I never had a problem with this software, honestly. ESPECIALLY compared to some/other providers of the same functions/purpose.

I Wish My Company Still Used This Application

Pros:

I loved how simple and easy to use this application was. I was sad when my company let me know that we were going to switch to another application.

Cons:

There would be some glitches here and there but nothing that would last too long.

Paychex Finfit is a Win

Comments: Overall I enjoy the access to all my pay related data. Plus access to assistance with my finances and budgeting via FinFit

Pros:

I love the easy view of all my stubs with pay after taxes. The user interface is straightforward and easy to navigate.

Cons:

I can’t see my annual pay and whether I get paid salary or hourly.

HVAC Industry Review

Comments: Overall, Paychex Flex has been an extremely useful in documenting time/attendance, PTO and significantly in processing weekly payroll.

Pros:

The ease of use on-line as well as via mobile device.

Cons:

Would like to be notified in advance of any updates/changes well in advance.

An Excellent Product

Comments: Overall I have had a positive experience with Paychex Flex. After the initial transition to the product the usage has be wonderful. My employee's love the app and having all of their paystubs at their fingertips. This is an excellent payroll management system.

Pros:

I really like the self service app available for employees. This allows employee review pay stubs as well as adjust deductions and various useful features.

Cons:

The transfer to this system was not as smooth as hoped. I do believe the account representatives could have coordinated our account set-up better. I always felt as if I didn't have enough information.