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About Domo

Domo puts data to work for everyone so they can multiply their impact on the business.

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Pros:

I like being able to check status of monthly revenue without having to go through our CRM system. Domo automatically imports all relevant information and summarizes it in one sheet.

Cons:

Domo can be very difficult to learn at first if you are not somewhat familiar with SQL.

Domo ratings

Average score

Ease of Use
4.1
Customer Service
4.0
Features
4.3
Value for Money
4.0

Likelihood to recommend

7.9/10

Domo has an overall rating of 4.3 out 5 stars based on 316 user reviews on Capterra.

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Filter reviews (316)

Carine Sylvie
Carine Sylvie
Virtual Assistant in Benin
Verified LinkedIn User
Consumer Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Top features

4.0 last year

Comments: Once you've learned how to use the interface, it becomes your everyday tool.

Pros:

I had to adapt to it on the recommendation of one of my customers. The functionalities are interesting.

Cons:

Unfortunately, I couldn't switch the language to French.

Yuan
Senior Data Scientist in US
Health, Wellness & Fitness, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Easy-To-Work Business Intelligence Tool

5.0 6 months ago

Pros:

DOMO plays as an integrated platform that combines data from various data sources so that data scientists and data analyst could easily do the further investigations. The graphical programming tool (ETL) is another advantage for code-less development. The visualizations and dashboards are great for our business intelligence activities.

Cons:

It's hard to set up the PDP policies even with the dynamic PDP policy since all the attributes need manual inputs. The help function is not that friendly.

Sam
CRO in US
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Tread carefully. Customer service is extremely poor. The platform is weak compared to Tableau.

1.0 last year

Comments: Negative. I will ensure anyone looking for similar software chooses another vendor.

Pros:

How inexpensive it is. Compared to its competitors, Domo is the most affordable option. By no means does this make it the best solution.

Cons:

1) It's functionality is a weak version of Tableau. 2) Their customer service is beyond horrific. Our experience with their platform was sub-par. Renewal notifications were sent to the email address of an employee who is no longer here, and Domo is now demanding we owe them for a multiple year contract. When we politely asked to have it nullified, they sent it to collections. You may save money initially, but you will most likely lose it long term.

Gunjit
Data Analyst in India
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

DOMO Tool Feedback Review

5.0 6 months ago

Comments: My experience is awesome, I worked in DOMO for almost 5+years and I love this tool

Pros:

Its a combination of everything Data extraction --> building ETL--> Dashboard Creation

Cons:

DOMO is a bit expensive, and the higher management must consider that when compared with other BI tools.

Matthew
Business Intelligence Analyst in US
Staffing & Recruiting, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Strong BI cloud platform

4.0 6 months ago

Pros:

The flexibility to quickly alter datasets via magic ETL, beast modes, views and control the data being exposed to dashboards.

Cons:

Sometimes it can take a bit longer to acheive a task in comparison to competitors like Tableau.

Benny
Implementation Manager in US
Automotive, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Domo works great with Salesforce!

5.0 6 months ago

Pros:

Domo pulls data quickly from Salesforce, which is vital for our company. Salesforce reporting isn't excellent, but Domo gives us everything we need.

Cons:

It is not the easiest to navigate initially, but it is not difficult to figure out.

James
Account Manager in US
Security & Investigations, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Domo makes it easier

5.0 6 months ago

Comments: Exceptional tool where I could find up to date information

Pros:

Synchronized data makes it easier to analyze between the modules

Cons:

It took a while to master it but when you master it becomes super fun

Ram
Chief of Party in US
Construction Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

A Powerful and Brilliant Analytics and Business Intelligence Tool.

5.0 7 months ago

Comments: It is now possible to make data-driven business decisions with Domo.Again,it is possible to uncover actionable data insights with Domo.

Pros:

With Domo,it is simple to create stunning data visualizations in real-time.It is simple to prepare and explore data with Domo.It is possible to analyze complex data with Domo.Again,it is simple to create customizable data reports and dashboards with Domo.

Cons:

Until now I'm yet to encounter any drawbacks with Domo.

Kelly
National Trainer in US
Real Estate, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Domo makes Data Pretty

5.0 9 months ago

Pros:

I love the way that Domo pulls data into visually appealing formats. It makes reviewing, understanding, and sharing information way easier and applicable to more audiences, which is a major win. It is also easy to use, which is an additional plus!

Cons:

Sometimes navigating to the sources of the data is difficult - If I didn't create the card or was not trained in what the card consumes, I find it sometimes hard to figure out what data is included in it.

Claudia
Procurement Officer in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Domo Is a Reliable Business Intelligence Solution

5.0 8 months ago

Pros:

This business intelligence solution has exceptional capabilities. I like how efficient Domo has been.

Cons:

Domo has been a flawless business intelligence solution. Domo is amazing to use.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Domo: Great Product at a Fantastic Price

4.0 2 years ago

Pros:

It was easy to use to import data and build data connectors. One person could manage the entire data structure and system fairly easily.

Cons:

There are limitations to software when its easy to use. Domo is not an exception.

Corey
president in US
Logistics & Supply Chain, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

It has its strengths and weaknesses just like the rest

4.0 2 years ago

Comments: Overall it's given us what we needed. They have APIs for pushing and pulling data as well as for user and data permissions.

Pros:

I like that it's an off-premise solution so we don't have to build and support a data warehouse.

Cons:

Customer support isn't very good. The helpdesk is virtually useless and they are always trying to push their premium support option for $5K/year when we complain.It's important to get a good Customer Success Manager. We have a really good one now, our 4th, and they are very helpful in getting support issues reviewed and looked at.

Laura
Database Engineer in El Salvador
Religious Institutions, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Domo is the best tool for companies who don't have the resources to have their own database

5.0 2 years ago

Comments: They have been great, and I had a great experience with their tools. Very intuitive and flexible. The pricing is understandable, considering how many different features you get. You're basically paying for a database as well. I'm not a fan of the way the data is stored though, but it makes sense that they chose to do it that way to get the most $$ from their clients.

Pros:

It's pretty intuitive, and there is plenty of resources available (Domo University + Customer Service) for the parts that aren't as intuitive. Implementation was seamless because they offered us as much help as possible to set it all up the way it needed to be for our business structure. We also liked that this tool had many connectors that are relatively easy to use.

Cons:

It's a bit more on the expensive side. And it can get more expensive than originally planned, because of the cap they have on rows. I wasn't a fan of having to be charged for the original rows coming through and then being charged for the same rows after being transformed. There is a way to not have to create a second dataset and be charged, but for the most part, it's a needed step.

David
Corporate Development Manager in US
Construction Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Domo for Analytics

4.0 last year

Comments: Very good for our use. We are able to create reports from data and present them to department heads.

Pros:

The ease of creating our own reports and analytics.

Cons:

Sometimes the reporting can be clunky and time consuming to read and share

Brian
Project Manager in US
Civil Engineering, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Producet

5.0 6 months ago

Pros:

I love using Domo. It is a great product that gets the job done well.

Cons:

It is a little expensive and can be hard to customize.

Fred
CSM in US
Financial Services Software, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Not crazy about Domo

3.0 last year

Comments: I am very lukewarm on it, don't have a lot of good to say about it, but the UI looks nice.

Pros:

It works so there is that, but I don't find it intuitive and it requires more clicks for us to get the same info that our last vendor provided

Cons:

Not as intuitive or as easy to use as last vendor. I don't believe my role is their target market which makes sense.

Lexi
IT Data Analyst in US
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Domo Review

4.0 2 years ago

Pros:

Domo is very user friendly, it is incredibly simple to create visualizations, join data, and create dashboards.

Cons:

I wish there were more connectors available and that some connectors were more robust in the data they are able to pull in. For example, I would love a loop returns connector and I wish the Shopify connector was able to pull in custom reports. I also wish you could do more with beast modes as far as functions and scripting.

Setegn Bayabil
University Lecturer in Ethiopia
Market Research Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

University Lecturer

5.0 2 years ago

Comments: Data reporting for my market business.

Pros:

This software is basic and simple to use for application management and data reporting.

Cons:

Mostly no drawback and limitations after you are familiar with it.

John
Data Developer in US
Verified LinkedIn User
Education Management, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to learn and get value out of right away

4.0 2 years ago

Comments: Overall, the experience was positive. When I go into the office, I see Domo pages and charts all over the place. Many different teams are using Domo for their specific interests.

Pros:

To get started with Domo is a very smooth learning curve. You don't need to be an expert to start getting value right away. Both the technical side and the casual users were able to take advantage of Domo immediately.

Cons:

We had some small hiccups with performance that we needed help with. On occasion we had slower than expected response times from Domo support.

Cesar Emilio
Program Manager in Mexico
Computer & Network Security, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Domo IS the way to GO for your Organization

5.0 2 years ago

Comments: It has been one of the best tools I have come to know for daily activities and visuals. It has helped me so much to achieve my daily goals, track our metrics accurately, and efficiently take corrective actions when needed.

Pros:

It has one of the best built-in tools and systems aids for our organization's data and/or reporting. We use the system on daily basis and is one of the best decision we made to adopt this tool.

Cons:

It is somewhat "hard" to know how to create beast modes if you are not an expert in the system. However, you can always learn it by taking the Domo University courses that are available inside the system.

Verified Reviewer
Verified LinkedIn User
Management Consulting, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

There are MUCH better options

2.0 5 years ago

Comments: I have personal experience with several of Domo's competitors as an analytics consultant. None of the Storage/ETL/BI use cases I can think of would I put domo in my top 3 options. I have found it to be subpar in data warehousing, query editing, and data visualization which from what I can tell is the majority of its functionalities.

Pros:

This product provides a web-based hub for your data and visuals that centralizes where your team focuses to interact with their data. The ETL tools provide an easy to use low/no code interface to build simple queries.

Cons:

Where Domo has removed complication (I assume to ease the use) they have dramatically limited this software capabilities in comparison to competitors. limitations include: - No ability to build visuals based on multiple tables - No ability to build filtering capabilities across tables - No ability to build relational models with existing tables - All "scripting" capabilities are glitchy and limited in their capabilities - Poor/nonexistent version control options - Compute resources are not brokered well and during high traffic times we can have dataflows run for up to 2 hours My worst experience with domo was with their customer service/integration team. One of their prebuilt integrations to a popular Web App, which domo is responsible for maintaining and servicing, has never functioned properly with our domo instance. The support case has been open for nearly a month and has just been escalated to someone that appears to know how to read the code I have been sending them to trouble shoot THEIR integration. They have promised resolution timelines twice and are now 2 weeks behind their initial promise.

Toni
Toni
Software Architect in US
Verified LinkedIn User
Insurance Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Domo - a great data workhorse

5.0 2 years ago

Pros:

The best thing about Domo is the people who work there! I've always had the best interactions when contacting them for help, or working with them in training or onboarding. The dashboards are really nice once you've got them setup, and it's easy to log in and view the data in the program. Mobile works pretty great too. I also really like the workbench that allows you to setup recurring uploads.

Cons:

I took a weeklong training at Domo a couple years ago, and I still struggle to keep up with calculations inside the cards. I think their language could be easier to use. Also I would like to see easier and smoother filtering and searching within the dashboards.

Chen
BI team lead in Israel
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Domo is nice, but has too many problems with loading datasets.

3.0 2 years ago

Pros:

visualizations, ddx.

Cons:

Limitations with connectors and datasets, lacking an easy out of the box options to create incremental data loads into domo. the datasets loading can be super slow and take many hours, with no solution given by the tool or by the support agents. lots of bugs with loading data, processes suddenly stop working for no reason. too often domo can load very slow so its impossible to use. support is very bad most of the time.

Carl
Acquisitions Manager in US
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Absolutely vital tool for data analysis!

4.0 5 years ago

Comments: I've been very, very happy with what we get out Domo. It allows our small team to be able to make decisions and perform at a level that that far surpasses even that of mid to large size organizations. Domo is a powerhouse in the realm of data manipulation and analysis and I can't imagine being without it!

Pros:

Everything that allows us to import or connect to data and perform data analysis. The graphs, charts and filtering tools are amazing, and the new (beta) feature to save filter sets has been an incredible time-saver, as well as giving us greater insight into different views of our data so that we are then able to take a wider range of actions and not miss some information that would've otherwise not been visible or buried within other information.

Cons:

How much screen real estate is occupied by various things, leaving only a small amount of space for previewing cards. Going into full-screen has it's own limitations, so perhaps a "Theater Mode" view that minimizes unnecessary information to allow a larger view of the core content. I also do not like that its not possible to scroll left and right within card previews, requiring them to be opened to be able to do so. Finally, performance can sometimes be an issue, but I think that's more related to the enormity of data we are processing at any given moment more so than an issue with the product or the hosting servers.

Verified Reviewer
Verified LinkedIn User
Accounting Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Business intelligence solution

5.0 2 years ago

Comments: I'm not complaining apart from the price ofcourse

Pros:

Domo is an excellent tool for creating high quality dashboards. the documentation is excellent

Cons:

There is no free version and the subscription is very expensive