--- description: Get detailed information about Jitbit Helpdesk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Jitbit Helpdesk Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Jitbit Helpdesk](/software/117628/jitbit-helpdesk) # Jitbit Helpdesk Canonical: https://www.capterra.co.il/software/117628/jitbit-helpdesk Page: 1 / 3\ Next: [Next page](https://www.capterra.co.il/software/117628/jitbit-helpdesk?page=2) > Beautilful help desk software, available both "SaaS" and "on-premise". Tracks your customers' issues, fully integrates with your email. > > Verdict: Rated **4.5/5** by 33 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Jitbit Helpdesk? Jitbit aims at both startups and small self-funded companies and big enterprises with 50+ support agents. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 33 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Jitbit - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Monthly plans: Freelancer: $29 mo Startup: $69 mo Company: $129 mo Enterprise: $199 mo - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Algeria, Argentina, Australia, Austria, Belgium, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Denmark, Egypt, Estonia, Faroe Islands, Finland and 54 more ## Features - Alerts/Escalation - Automated Routing - Customer Database - Macros/Templated Responses - Multi-Channel Communication - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Workflow Management Software ## Integrations (12 total) - Asana - Bitbucket - Dropbox Business - GitHub - Google Drive - Harvest - Jira - Microsoft Visual Studio - Slack - Trello - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Freshservice](https://www.capterra.co.il/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Milvus](https://www.capterra.co.il/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Jitbit Review" — 1.0/5 > **Susan** | *6 August 2024* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: Unfortunately, I can not think of anything. > > **Cons**: Biggest complaint was lack of support and almost impossible to reach someone directly when needed > > Not good overall, actually pretty terrible. ----- ### "JitBit is both simple to use with many powerful and useful features" — 5.0/5 > **JOHN** | *27 February 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I find it very easy to use with a simple but powerful user interface. > > **Cons**: I wish it had more project management and team collaboration features, but i understand that it's strength is as a ticketing system. > > As an everyday user for the last four years, I've been pleased with its web interface. I don't use the respond-by-email feature much, but I know others use it a lot and are happy with it. I've also spent time using the API with Excel PowerQuery to build reports and views that aren't available through the web interface. ----- ### "Determined Help Desk for Firms" — 5.0/5 > **Annex** | *9 May 2024* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: Jitbit Helpdesk makes discussions authentic, and there are immediate consultations to make every response recorded. > > **Cons**: Jitbit Helpdesk has an impressive solution in making customer help distinct. ----- ### "The Stable and Dynamic Approach for Customer Help" — 5.0/5 > **Gestione** | *29 April 2024* | Maritime | Recommendation rating: 9.0/10 > > **Pros**: itbit Helpdesk has a focused and immediate form of reaching to clients and offering responses to the challenges they face. > > **Cons**: itbit Helpdesk is aggressive and quick to resolve the arising challenges. ----- ### "Great web, not it's app" — 5.0/5 > **Verified Reviewer** | *7 November 2019* | Industrial Automation | Recommendation rating: 8.0/10 > > **Pros**: we can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform > > **Cons**: App. It has to be removed from the apps libraries, you can't have an app that can't be used it gives a really bad image to the company, in our case we have simply forgotten that Jitbit has an app > > Our main comunication with our customers for ater sales services is jitbit helpdesk, through email mainly but we as team use the desktop app ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.il/software/117628/jitbit-helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/117628/jitbit-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data