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About OneDesk

OneDesk's software combines helpdesk and project management into a single application. Manage customer tickets and projects in one app.

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Bobby K.
Bobby K.
Statistical Data Analyst in
Verified LinkedIn User
Government Administration, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp
4 5 years ago
Rakesh S.
Used the Software for: Not provided
Reviewer Source
Source: GetApp

Good solution to combine voice of the customer with product management

4 11 years ago

Comments: It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Pros:

For a first-time user of the product, I thought support was excellent