18 years helping Israeli businesses
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About VIZOR IT Asset Management
VIZOR is an ITIL best practice helpdesk issue tracking solution for IT end user and customer support. Try now for Free.
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ITSM Evaluation of Vizor Helpdesk
Comments: During our ITSM product evaluation this product ended up in the top-3, but eventually a different solution was chosen by our team. Anyhow a very valuable ITSM solution.
Pros:
List of strong points: Deep search and combining of search criteria. Very simple and compact user interface, not too fancy, just what it needs to be. Tree of smart drop down levels. Automatic reply by email from the system. Knowledge base for incident resolution. Possibility to link to sharepoint and oneNote. extensive list of reports.
Cons:
It is not always very clear what is standard and what can be done via integration services from the Vizor company.
