Comm100 Live Chat Reviews

One of the most intiutive live chat tools

Pros:

The tool has been designed with the end user in mind. There are simple things that Comm100 does well 1. There is a notification when anyone lands on the site. Even if they have not initiated a chat, you get the notification 2. You can see how the user is moving from one page to another, even if they are not chating with you. 3. Chat component is easy to configure and install

Cons:

1. The mobile app for chatting is very basic. It does not give the dashboard view which is available on the website

I have been using comm100 for the last 5 and a half years now. So far so good.

Comments: COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis. If a start-up is to effectively communicate with its clients at any one time, then this live chat software and its chatbox service cannot be ignored. At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.

Pros:

1. Comm100 has no downtimes. This chat software never goes down unless your hosting solution is down. 2. ChatBot: Comm100 have introduced a great auto-responding bot. This is extremely useful when I am offline. I just have to feed the data and viola! It responds given terms typed by my client.

Cons:

Comm100 is quite expensive. There are numerous free software out there. However, given their efficiency, I would still recommend them.

Comm100 didn't care about our data

Comments: The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down

Pros:

nothing any more - I have to fill the box with this other blurb just to reach the minimum character count

Cons:

the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business

Using it for a few months

Pros:

I like how easy is working with it, very functiona, fast, simple design that helps you oriented where everything is.

Cons:

There aren't any options for customization of the themes and the fact that the mantainance of the site isn't announced upwards.

Awesome

Comments: I am able to work more efficiently thanks to this system.

Pros:

The system is easy to use, the interface looks good and has a lot of functions that you cannot find or are not so well thought anywhere else.

Cons:

Based on my experience with the software I don't see any immediate cons. Maybe a little more variety on the customization for appearance would be good.

I use the program daily and find it very intuitive.

Pros:

The simplistic design allows for clear and easy access. I am able to navigate quickly as well as manage multiple guests at once.

Cons:

My least favorite part is that I am unable to deselect a visitor after had looking at their details and information.

Premium customer support software

Pros:

Comm100 is one of the premium live chat and customer support software I've ever used with all advanced feature and seamless integration with other third parties softwares and websites. It provides fast and easy to use solution to the companies. Integration process was super easy and the whole interface was optimized.

Cons:

WordPress plugin was not updated for multiple years when I used this software. Tho, It worked very fine not updating plugins leads to security vulnerabilities.

Excellent service

Comments: We are able to present to customers from the comfort of our own office rather than travelling to see them.

Pros:

We use this for our business webinars, we like the functionality where you can change the organiser so someone else can host the meeting/ screen share with the organisers permission.

Cons:

The only con to this software is that sometimes is doesn't start up straight away so customers are left waiting on a meeting without an organiser. This could very well just be our server on those days but seems to happen with only this software on those days.

Works great, has opened a whole new aspect of quick customer service for us

Comments: Excellent outreach to customers who are not always willing to run into the store right away.

Pros:

It's fast and responsive, and the programmers have been very willing to customize the experience for our needs instead of sticking us with a cookie-cutter product.

Cons:

The program is a little heavy, and doesn't run quite as sleekly on older or lower electronics as I'd like.

Easy to use chat software

Comments: We didn't have to set up or administer our own chat software.

Pros:

Comm100's chat software is easy to set up with minimum disruption to our website's performance. They continually upgrade their software to give us more features.

I find that Comm100 tends to have sporadically.

Comments: It helps me assist multiple customers at a time.

Pros:

I love the features it has and the abilities that you have to customize it. I also like the many reports that you have to choose from.

Cons:

The glitches. Sometimes the window freezes, sometimes my responses are delayed to our customers, also sometimes they don't see my responses at all.

Comm100

Comments: Great experience so far, pleasure to work with and to communicate with the support if needed!

Pros:

I've been working with comm100 live help for years already, great product with many options. We use it for communication with our clients and it never failed us. You can by slots for as many operators as you need to and set different option for each of them such as quantity of customer that can be accepted per operator, auto accept option, option to get offline message if there are no operators online. Many many settings, also in terms of extracting reports and monitor the operators. With the admin rights you can manage everything you need to!

Cons:

Products is regularly updated so there is nothing bad to say, price could be an issue for some companies as you pay per operator(slot)

Love this product! Everything is readily available for your use in the desktop and web application.

Comments: Ability to monitor all incoming chats from clients regardless of the operator.

Pros:

I can see what a client is typing prior to receiving the direct response which allows me to begin research and fast response times.

Cons:

With all the updates, it looks the ability to keep track of how long a person is waiting in the chat is not present anymore. This helps my team as we have a certain amount of minutes in the middle of each response to get back or check up on clients.

Comm100 has helped us streamline our chat and provide better support.

Pros:

The ability to monitor all chats for the supervisors is incredibly helpful to make sure all of our agents are giving the most accurate information while remaining friendly.

Cons:

The inability to send messages as a supervisor in a chat being handled by another agent. Sending them directly to the agent means they are often missed.

Easy to use; it helps a lot in engaging with customers' questions

Comments: It solves the live-chat problem, together with a ticketing system.
We use the ticket system to track requests for fixing our web-application, which saves us money from buying software such as Jira.

Pros:

Live chat works just as expected, never seen it fail. Easy to transfer chat to another operator, easy to setup and use canned questions.

Cons:

I'm not sure how tickets are re-opened (after they are closed) with just an email reply (some times even weeks ago).

Great Service

Comments: It has been a great tool in allowing people to be able to contact us with questions about the services we provide.

Pros:

Ease of setup and customization was great in getting everything going. Our web developer was able to use and modify the code easily to match the style of our website. I believe that even the most novice person can use this software easily.

Cons:

There really aren't any cons to this software. If there were I would say that the reporting feature of web hits is much lower than the software we use to edit our webpage.

Great Product, Great Custom Design Features

Comments: Everything has worked as should. No downtime. Never had issues where I had to

Pros:

Very easy to setup. Lots of options to customize the look and design. The ability to have the live chat for multiple sites is great.

Cons:

It can get pricey once you start adding multiple agents.

Great product

Comments: The times we have needed help, the Comm100 support has been great!

Pros:

Easy to use and very customizable. They have added a lot of new features since we started with them and they are always trying to improve. The reporting is very easy to use. We have several employees that use the product and all of them love the program.

Cons:

We haven't had any issues with the software. The customizable automatic answers is a great feature.

Great chat system, and it's free !

Comments: it allows potential customers to contact us immediately, like a chat chould do.
Additionally, it shows the visitors, where they are from, and how long they've stayed on the site.

Pros:

We don't emphasize on the chat on our website, which is why we love the Comm100 is free. It does what it needs to do, and it does it very good, so why change ?

Cons:

setting it up takes a bit of time, but once done, it runs smoothly

Not bad, overall it is quite good and easy to use.

Pros:

Easy to use, no problem chatting with multiple customers. The translate feature is quite good and easy to use.

Cons:

Too bright sometimes, sometimes cannot change the canned messages sometimes. Sometimes it just freezes

Very pleasant

Pros:

It is easy to work with, nothing too complicated or complex. Everything is clearly explained and easy to find.

Cons:

Brghtness options for the system would be great and additional themes and customization options as well

Amazing chat platform

Pros:

Anything you can think of in a chat client , Comm100 can provide . I like the super detailed reports you can get about customer behavior in the chat ,which enables you to get the maximum from your conversations .

Cons:

Would love for more variety in skins .Otherwise it's perfect .

Comm100 Live Chat

Pros:

Easy to us, free and paid plans, and both desktop and mobile versions available.

Cons:

Relatively limited functionalities in the mobile app.

Total Customer Control

Pros:

This software is so easy to use. We have used this software for our Live Chat for almost a decade now and have had NO issues with it - it is flawless and always works perfectly.

Cons:

There is nothing bad we can say about the program or the support staff.

I enjoy Comm100 it is easy to use and great wait to stay in touch with customers.

Pros:

I like the ease of navigation. I also enjoy the canned response, this saves time on typing and being able to respond to customers easily.

Cons:

I don't like the fact that my reps have no way of recalling last chats, due to sometimes they have to reach back out to customers and forget to write down information.