--- description: Get detailed information about Medallia Experience Cloud usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Medallia Experience Cloud Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Medallia Experience Cloud](/software/107199/medallia-enterprise) # Medallia Experience Cloud Canonical: https://www.capterra.co.il/software/107199/medallia-enterprise Page: 1 / 3\ Next: [Next page](https://www.capterra.co.il/software/107199/medallia-enterprise?page=2) > Cloud-based experience management platform helps organizations capture, analyze, and act on customer feedback to improve brand value. > > Verdict: Rated **4.5/5** by 33 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Medallia Experience Cloud? Organizations of all sizes that want everyone from the frontline to the C-Suite customer-aware and empowered with tools to create experiences that keep customers coming back and spending more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 33 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Medallia - **Location**: San Francisco, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$5.00 - **Pricing Details**: Contact Medallia for pricing details. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Brazil, Canada, Chile, Colombia, Ecuador, France, Germany, Hong Kong SAR China, India, Ireland, Israel, Italy, Japan, Mexico, New Zealand, Poland, Singapore, Spain and 3 more ## Features - Action Management - Activity Dashboard - Anonymous Feedback - Benchmarking - CRM Software - Communication Management - Complaint Monitoring - Customer Segmentation - Customizable Templates - Dashboard Software - Data Import/Export - Data Visualization Software - Email Marketing Software - Employee Recognition Software - Engagement Tracking - Feedback Management - Goal Management - Mobile Survey - Multi-Channel Data Collection - Multi-Channel Distribution - Multi-Language - Negative Feedback Management - Offline Response Collection - Pulse Surveys - Question Branching - Question Library - Reporting/Analytics - Segmentation - Sentiment Analysis - Skip Logic - Survey/Poll Management - Surveys & Feedback - Text Analysis Software - Third-Party Integrations - URL Customization - Visual Analytics ## Integrations (15 total) - Contentsquare - Fullstory - Google Maps - Jira - Lockdown & Crisis Communication Platform - Marketo Engage - Medallia Digital Experience Analytics - Quantum Metric - Salesforce Sales Cloud - ServiceNow - Slack - Tableau - Twilio - Workplace from Meta - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software) - [Survey Software](https://www.capterra.co.il/directory/30092/survey/software) - [Customer Satisfaction Software](https://www.capterra.co.il/directory/30541/customer-satisfaction/software) - [Employee Engagement Software](https://www.capterra.co.il/directory/30817/employee-engagement/software) - [NPS Software](https://www.capterra.co.il/directory/32075/nps/software) ## Alternatives 1. [UmfrageOnline](https://www.capterra.co.il/software/201674/enquetes-maken) — 4.6/5 (1553 reviews) 2. [Google Forms](https://www.capterra.co.il/software/176571/google-forms) — 4.7/5 (11363 reviews) 3. [SurveyMonkey](https://www.capterra.co.il/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 4. [Jotform](https://www.capterra.co.il/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 5. [Typeform](https://www.capterra.co.il/software/137289/typeform) — 4.7/5 (945 reviews) ## Reviews ### "Great for customer feedback" — 5.0/5 > **Kelly** | *8 March 2026* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: The feedback from customers and the ability to rank our performance and acknowledge the associate. Also, if it was a complaint, we had the chance to fix what was wrong > > **Cons**: There were times that reviews were not credited onto our account. There were a couple complaints from customers that the survey was too long. > > We used the feedback to improve service, ability to contact customer and offer a discount on next meal and acknowledge our associates for a job well done or help them improve. ----- ### "Advantage and Disadvantage of Medallia" — 4.0/5 > **Ryan** | *18 June 2024* | Human Resources (HR) Software | Recommendation rating: 8.0/10 > > **Pros**: I like the way it shows simple dashboards and quick reports about NPS, Satisfaction Rate, and Verbatims. > > **Cons**: Due to data privacy and system limitation, sometimes, it doesn't show some data views that we need such as NPS scores per recruiter. Instead, it only shows by hiring manager. We just think that Medallia is somehow not that flexible in giving us power to tweak the existing reports. ----- ### "Can get a little confusing" — 4.0/5 > **Verified Reviewer** | *12 September 2019* | Accounting Software | Recommendation rating: 7.0/10 > > **Pros**: Lot's of information given when looking at surveys, very helpful > > **Cons**: For a new user, not super user friendly. Lots of coding you need to know to read the info about the member to be able to answer. ----- ### "Medallia is the best" — 5.0/5 > **Aaron** | *27 July 2021* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: The software is very intuitive, and the surveys are very "clean" and easy to navigate. There is a wide variety of reporting analytics that contain much rich data. This can really help improve processes and procedures and give insight into the types of people answering the surveys. > > **Cons**: While the software as a whole is really intuitive, the skip logic is not the easiest to navigate without initial guidance. However, I found that it works extremely well for most circumstances once you do know how to navigate it. ----- ### "Medallia Product Review" — 4.0/5 > **Jared** | *16 July 2019* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: I liked that Medallia allows my clients to give feedback to me on how I handled them throughout the sales cycle, it gives me an actual score of how well I performed which I can use to improve future customer experiences. > > **Cons**: The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback. Therefore only people who were really upset about the service they received respond extremely negatively and are not helpful with their feedback. > > Medallia is very helpful in gauging how well a salesperson is actually performing with creating a quality buying experience for clients. At the end of the day the software is only as good as the quality of information users input into it, but the software itself does a nice job of creating a medium for feedback. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.il/software/107199/medallia-enterprise?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/107199/medallia-enterprise) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Structured Data