--- description: Get detailed information about Swap Commerce usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Swap Commerce Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [eCommerce Software](/directory/3/ecommerce/software) > [Swap Commerce](/software/1062905/swap-commerce) # Swap Commerce Canonical: https://www.capterra.co.il/software/1062905/swap-commerce Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/1062905/swap-commerce?page=2) > Your "everything e-commerce app" for Shopify brands looking to scale across the globe or just your hometown. > > Verdict: Rated **5.0/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 14 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Swap Commerce ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Ireland, United Kingdom, United States ## Features - 3PL Management - Activity Dashboard - Air Shipping - Alerts/Notifications - CRM Software - Customer Portal - Delivery Tracking - Ground Shipping - Inventory Management Software - Label Printing Software - Order Management Software - Order Tracking - Real-Time Updates - Refund Management - Reporting & Statistics - Reporting/Analytics - Returns Management - Route Optimization - Shipment Tracking Software - Shipping Labels - Shipping Management - Status Tracking - Supplier Management - Third-Party Integrations - Warehouse Management Software - Website Integration - eCommerce Management ## Integrations (10 total) - Brightpearl - Census - Descartes Peoplevox - Gorgias - Klaviyo - ShipHero - Shopify - Shopify Plus - Stripe - Stripe Billing ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [eCommerce Software](https://www.capterra.co.il/directory/3/ecommerce/software) ## Related Categories - [eCommerce Software](https://www.capterra.co.il/directory/3/ecommerce/software) - [Logistics Software](https://www.capterra.co.il/directory/30081/logistics/software) - [Returns Management (RMS)](https://www.capterra.co.il/directory/34035/returns-management/software) - [Shipment Tracking Software](https://www.capterra.co.il/directory/31602/shipment-tracking/software) - [Shipping Software](https://www.capterra.co.il/directory/30104/shipping/software) ## Alternatives 1. [AfterShip](https://www.capterra.co.il/software/178663/aftership) — 4.9/5 (466 reviews) 2. [ReturnGO](https://www.capterra.co.il/software/1013374/returngo) — 5.0/5 (29 reviews) 3. [Redo](https://www.capterra.co.il/software/1071824/Redo) — 4.9/5 (16 reviews) 4. [Troquecommerce](https://www.capterra.co.il/software/1061295/troquecommerce) — 4.7/5 (11 reviews) 5. [Narvar](https://www.capterra.co.il/software/195787/narvar) — 4.7/5 (58 reviews) ## Reviews ### "Five stars for Swap" — 5.0/5 > **Sophie** | *25 April 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Swap has simplified our global sales offering and returns so much. Their services are easy to set up, easy to use (for both staff and customers) and their customer service is fantastic. > > **Cons**: We've had some trouble getting Track to work alongside one of our carriers, but I don't think this is due to an issue with Swap's systems. > > We've had a great experience with Swap so far. Everything has been easy to integrate and set up and we've gained valuable insights into our customers' shopping and returns behaviour through their analytics and reporting capabilities. ----- ### "A versatile online platform for processing returns" — 5.0/5 > **Mat** | *28 April 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: A very versatile and configurable online platform for processing returns. > > **Cons**: As usual when configuring a new platform we had issues but the technical team came to the rescue. Pulling information from the API works really well and feeds into our downstream processes and reporting using Azure ADF - the website documentation was useful in setting this up. I needed to build a process to capture the date the return status changed (i.e. pre-transit, in-transit) on a daily basis for our reporting and it was worth knowing to generally use the order number in the product section of the JSON for reporting purposes but these were minor things. > > Overall very good, regular catch ups, I did have to ask for a lot of help to get us started but we got there and the technical support person was very knowledgeable. ----- ### "Always 10/10" — 5.0/5 > **Nicole** | *17 April 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The options are endless, as a platform there are so many ways to use SWAP for your business. We use SWAP for returns,exchanges and also our ReWear platform which is where our customers send in 2nd hand items for us to resell and they are awarded points on site. > > **Cons**: There isn't anything that we can complain about with SWAP. > > Since partnering with them in May 2023, our experience has been nothing short of excellent. Their team has consistently gone above and beyond to support us, making every stage of our returns process more efficient and hassle-free. They are always readily available to offer guidance whenever we need assistance with the portal, and their responsiveness and expertise are truly appreciated. Overall, the platform and service they provide are outstanding — a seamless, reliable solution that has become an integral part of our operations. ----- ### "Great platform, better team" — 5.0/5 > **Trojan** | *29 April 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The team\! Everyone I've talked to at Swap has been incredibly helpful and insightful. They're always happy to hop on a call to resolve issues, always keeping you up to date with updates and changes. Being a UK based company you almost always get a reply same day with solutions to any issues. > > **Cons**: Some of the return settings are not as in-depth as competitors. However they're happy to help with providing workarounds where necessary. This is a very tiny issue and I don't think I can think of any examples that haven't been resolved. > > It was easy, onboarding and set-up was super smooth. They assisted with UAT, help with integrations and got us live really quickly. Since then it's required very little maintenance, only adding things as it updates. ----- ### "Swap is a cut above the rest" — 5.0/5 > **Ewan** | *23 April 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: A genuinely smooth onboarding process, extremely knowledgeable and helpful group of professionals. > > **Cons**: The ability to be able to auto refund when someone returns an exchange - that would be a game changer as no one else in this field can do it yet\! > > Fantastic from start to finish, special shout outs to \[sensitive content hidden\]\! ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/1062905/swap-commerce?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/1062905/swap-commerce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data