--- description: Get detailed information about Verint Automated Quality Management usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Verint Automated Quality Management Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Quality Management Software](/directory/30099/quality-management/software) > [Verint Automated Quality Management](/software/104168/impact-360) # Verint Automated Quality Management Canonical: https://www.capterra.co.il/software/104168/impact-360 Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/104168/impact-360?page=2) > Gives visibility to operations to improve contact center and back-office quality, performance, and compliance. > > Verdict: Rated **3.7/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Verint Automated Quality Management? Designed for any enterprise that operates a customer service center. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 19 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support Software | 3.6/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Verint - **Location**: Melville, US - **Founded**: 2004 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Contact Verint Systems for pricing details. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Andorra, Argentina, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bolivia, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Cambodia, Chile, China and 96 more ## Features - Access Controls/Permissions - Activity Dashboard - Agent Interface - Archiving & Retention - Audit Management - Call Recording Software - Compliance Management - Compliance Tracking - Employee Coaching Tools - Feedback Management - KPI Monitoring - Monitoring - Multi-Channel Communication - Multiple Scoring Models - Quality Management Software - Reporting/Analytics - Risk Management Software - Third-Party Integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [Quality Management Software](https://www.capterra.co.il/directory/30099/quality-management/software) ## Related Categories - [Quality Management Software](https://www.capterra.co.il/directory/30099/quality-management/software) - [Compliance Software](https://www.capterra.co.il/directory/30110/compliance/software) - [Contact Center Quality Assurance Software](https://www.capterra.co.il/directory/33415/contact-center-quality-assurance/software) ## Alternatives 1. [Leaptree Optimize](https://www.capterra.co.il/software/1075162/Leaptree-Optimize) — 4.8/5 (12 reviews) 2. [Playvox](https://www.capterra.co.il/software/164542/playvox) — 4.8/5 (109 reviews) 3. [VQ Online](https://www.capterra.co.il/software/1019817/vq-online) — 4.7/5 (18 reviews) 4. [Medallia Agent Connect](https://www.capterra.co.il/software/181460/stella-connect) — 4.9/5 (18 reviews) 5. [CXone Mpower](https://www.capterra.co.il/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) ## Reviews ### "Verint Review" — 4.0/5 > **Verified Reviewer** | *2 July 2024* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: The ease of use and the organization of the scheduling. > > **Cons**: The slow loading and no way to change my breaks, less features. Plus it looked outdated ----- ### "Best scheduler" — 5.0/5 > **Verified Reviewer** | *9 January 2019* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: I love this program\! Schedules are a breeze to make and it is easy to copy from week to week. > > **Cons**: My predictions were not always the beat and could not always account for variable peaks. ----- ### "Great Experience for call audits" — 5.0/5 > **Elias Alirio** | *31 July 2021* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I like that all the features including the forms to evaluate recorded interactions for call center agents can be reached from a single screen. This tool has been really nice as it also allows to perform real time monitoring on an agent taking a call (Which can be set for video as well). This is great as sometimes you may need to give support not only on call management and procedures, but also on system navigation. > > **Cons**: For the time I have used it I have honestly liked this to the point I have no complains. In the company I work in we have used other call audit tools for other clients we had, but with our current client we use this (We have not technically moved from one to the other), but I find Verint much visually appealing than other systems I have used. ----- ### "Find a different product" — 1.0/5 > **Lindsey** | *21 November 2023* | Alternative Medicine | Recommendation rating: 0.0/10 > > **Pros**: I struggle to find anything I like about Verint's AQM product, especially after using other off the shelf solutions. > > **Cons**: Everything is overly complicated. Something that would take me 5 minutes in another software will take me an hour in Verint's system. There's also an idea portal where enhancement requests can be submitted, then voted upon by other participants. Every idea I've submitted that's been voted so highly that it's above Verint's "vote threshold" and should be implemented just gets categorized as "unlikely to implement" even though it's clear the general user population wants the same abilities I do. ----- ### "Useful Schedule Tracking and Quality Monitoring with Some Flaws" — 4.0/5 > **Kirby** | *17 February 2019* | Publishing | Recommendation rating: 7.0/10 > > **Pros**: As a customer specialist, I mainly use the software to track my schedule and adherence as well as view call evaluations. Its' best feature is schedule tracking. Not only am I able to view my personal schedule, but I can also view other representatives' schedules, making meetings easier to arrange. The software also offers different schedule views - an overview as well as a detailed view, which lists locations and color codes for easier tracking. Five minutes before a scheduled break or activity, the system will send an email notification, which makes following my schedule all the easier. > > **Cons**: Although the call evaluation interface is clear and readable, navigating the screen can be a little cumbersome. Every time I go to view my evaluations, it asks me to open a new window and re-login. Scrolling through the comments can also be finnicky and sometimes the scrolling will freeze altogether. Other functions, such as scheduling and adherence are located in different places. For a scheduling program, it looks a little dated and isn't the most user-friendly program. > > With so many functions, this software is incredibly useful in a call center setting. I like the scheduling tracking most but wish its' many functions were a little more intuitive and streamlined. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/104168/impact-360?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/104168/impact-360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data