GoTo Resolve Reviews

"Best remote eccess platform"

Comments: Best for remote eccess easy to use and install.

Pros:

This tool can be done so many tasks in no time. Very helpful tool for buisnesses. It has very good remote eccess. Easy to use easy to install.

Cons:

Everything great very helpful but little pricey.

GoTo Resolve Review

Comments: The software offered a comprehensive ticketing and incident management solution that streamlined support processes. The customizable ticket fields and workflows allowed for adapting the system to specific business requirements, improving efficiency and productivity. The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue resolution. While the reporting and analytics options were somewhat limited, the software provided a solid foundation for tracking and managing support tickets.

Pros:

One of the things I liked most about GoTo Resolve was its robust ticketing system and incident management capabilities. The software provided a centralized platform to track and prioritize support tickets efficiently. The ability to customize ticket fields and workflows allowed for tailoring the system to specific business needs. Additionally, the integration with knowledge base articles and documentation made it easy to access relevant information and provide quick resolutions to customer issues. The collaboration features, such as internal notes and assignment tracking, further enhanced team productivity and communication.

Cons:

One aspect I liked least was the limited reporting and analytics options. Although the software provided basic reporting functionalities, there were certain instances where more advanced analytics and visualizations would have been beneficial. Having more flexibility in generating custom reports and gaining deeper insights into ticket trends, agent performance, and customer satisfaction metrics would have added value to the overall experience. More robust reporting capabilities would have enabled better decision-making and continuous improvement of support operations.

GoTo is helpful for remote work

Pros:

GoTo Resolve gives us the solution we need for remote employees to connect to PCs in office

Cons:

GoTo Resolve experiences some latency issues every now and then

GoTo Resolve is my go-to for managing customer support tickets and streamlining communication with clients.

Pros:

The software is user-friendly and has helped improve our response time to customer inquiries.

Cons:

There is room for improvement in the reporting and analytics features, which would be beneficial for tracking performance and identifying areas for improvement.

Paul's Review

Comments: Go To Resolve is a good remote control tool, simple, easy and does the task. However, trying to manage the licenses in what is a fluid environment is a challenge, we have scenarios such as on going hardware refresh, devices breaking, new devices being rolled out to replace another, making this license process easier would be a huge plus.

Pros:

The ease of use to be able to remote devices, with or without users at the device, as long as their is internet available on the target device. Also, seeing device resources in the Go To Resolve admin portal is useful.

Cons:

Reporting is limited and a feature which auto cleans up devices, freeing up licenses if they have not been seen for "x" amount of days(to be dictated by the customer).

GoToResolve - a good step forward from GTa

Comments: definitely a step forward from gotoassist with the added features

Pros:

the new features are great and do make life somewhat simpler

Cons:

the added password popup for admin features, but hey, its an extra security step so good really

GoTo Resolve - HelpDesk Review

Pros:

The remote session aspect seems to run well and it is easy to elevate the session as an admin, switch between monitors, and use the chat while in the session.

Cons:

When remoting into Macs, the first session doesn't work 50% of the time, it gets stuck connecting. To get around this, I always start a session, end that session, start a 2nd session, and then send that invite to the user. By doing this, I have no issues.

Faster and Safer

Comments: Overall, GoTo Resolve is a powerful software solution that can help organizations improve their customer service and IT support capabilities. Its ease of use, reliability, and advanced features make it a popular choice for companies of all sizes.

Pros:

The software is built on Citrix's secure, high-performance infrastructure, ensuring that support sessions are fast, stable, and secure. It also offers 24/7 support, so users can get help whenever they need it.

Cons:

software's user interface is too simplistic and lacking in advanced features.

Our experience with GoTo Resolve

Comments: Overall very happy with GoTo Resolve and will continue using it in the near future. Pricing and features included could be communicated out more clearly.

Pros:

GoTo Resolve is quickly adding features and expanding it's product offering, remote support and remote PowerShell tools work very well.

Cons:

As an early adopter we have experienced a few bugs which resulted in temporarily dipping back to a previous GoTo product for remote support. Layout changes are also happening very frequently which may become a nuisance.

Excellent for IT Departments of 1...It would probably still be great if you have more than 1

Comments: Excellent, from the demo to the implementation it has been great. I feel so much stress has been taken form just by being able to manage every user and device without having to put on steel toes and walk to them, or get on a Zoom Call and try to walk someone through my troubleshooting process

Pros:

It puts everything I need in 1 dashboard. I can monitor, update, scan all from one place. I can quickly login remotely and support employees wherever they are working

Cons:

That I didn't purchase it sooner, now I walk the warehouse floor for exercise not because I have to run to the back to find out they don't need me or that the issue was something so miniscule it took less that a minute to resolve.

Solid product heading in the right direction

Pros:

I like the ease of use of the product. It is easy to guide end users to get connected. The support tool works great and I like the mobile remote support tool as well.

Cons:

The pre installed version of GoTo Resolve does not always work and sometimes I have to start a manual session rather than just click and start a session to the PC I need to connect to.

Best remote support app

Comments: We use this to remote in to users workstations in our remote locations to support them. It is easy to use, send them a text, email or Teams message and boom connected and issues solved.

Pros:

I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome

Cons:

The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome

Great Product, could use improvments in resource consumption

Pros:

Has every feature you will need to manage PCs from remote or WFH users.

Cons:

Extremely high CPU usage as a support user. Leaving this app open all day slows even high-end PCs to a crawl.

GoTo is a great product for admins to control and manage remote computers

Pros:

Very easy to use. Able to setup groups to better define areas of physical locations of PCs.

Cons:

A tad difficult to setup. Billing was off too, as GoTo merged with another company when we purchased.

GoTo Resolve Gets The Job Done

Pros:

We previously used GoTo Assist before moving to Resolve. They are essentially the same product, but Resolve has more features like the help desk, file manager, and remote execution. Resolve is easy to work with and connect to an end user's PC to provide remote support assistance.

Cons:

I don't have any "cons" with Resolve, but I think it would be nice if it remembered your settings such as sorting the devices in alphabetical order. Another feature that would be useful is for devices that have been offline for determined amount of time that they get automatically removed.

Game Changer for our Remote operations

Comments: I'm not a tech employee and have comfort with a good chunk of tech implementation, and this was super easy. Anyone should be able to follow along.

Pros:

Very easy to install on our new computers, and immediately able to give out computers and work on lingering onboarding tasks in time.

Cons:

Not much - so far really great for our teams.

I Miss GoTo Assist

Pros:

I like that I can watch the steps Users are taking to connect with the program so I can help them along.

Cons:

I dislike how much more cumbersome Resolve is than Assist. Why is a feature like Copy not already enabled when I remote in? It also disconnects from the users constantly.

Useful, but not always functional

Pros:

When GoTo resolve works, it works seamlesless. The ease of use for the users is great and the chat box allows for easy communication.

Cons:

I have run into multiple issues when trying to connect to a users machine. Specifically on Mac, some users need to change the accessibility settings for GoTo in the systems settings, but they do not have admin credentials to allow the change. This makes GoTo unusable at times.

Remote Control

Pros:

The remote control feature allows us to connect and help end-users.

Cons:

We had some issues getting it to work consistently where as Go To Assist just always worked perfectly.

The best of Goto resolve

Comments: I really like the products,it's value for your money and it's weath per cent.

Pros:

The video and sound quality is super.its a powerful IT innovation tool

Cons:

The is nothing that I least like about it

Remote Assistance Tool with the most features

Comments: Remote sessions have been crucial for us as an IT team. I typically like to use GoToAssist over other options I have available because most of the time it just works great. On the times that I try to use another product, as often as not, I end up telling the user to hold on while I switch the session over to GoToAssist. It's been extremely valuable during the pandemic when all of the end-user help I do is remote.

Pros:

Whether during normal times or pandemic times, our IT department has to do a lot of remote sessions to help our end users. I've used a number of other products for this but GoToAssist has the most features and consistently works the best. The fact that you can easily hop on with someone that has the agent installed or direct them to a site to download it if they don't is great. The fact that you can work with a user and the session will almost always stay connected, even if the machine is rebooted, is crucial when you're working in an IT capacity. There are very few limitations when it comes to being able to control everything whereas many other products won't let you control many of the system components of Windows. I also love features like changing between multiple screens the user may have and file transferring.

Cons:

The agent doesn't always install properly and it can be a little difficult to push out to many users sometimes. Recently there have been some issues with devices duplicating in the console for seemingly no reason.

we use this at work for all of our remoting. Works great and has good usable features as well.

Comments: Great software, great featuers, a bit on the pricy side!
Best benefit is the abuilty to send and receive data such as programs and or error logs.

Pros:

This is our go to software for work. Obviously we use the for on demand customer service, but we also use it when we need to remote into a computer or server unattended. One of the great things about this software is the ability to send and receive files during the remote session, making it easy to install software or download log files when troubleshooting issues.

Cons:

its a bit pricy, we've even discussed moving to an in house platform for remote software, but some of the features you get with GoToAssist are just not available with in house solutions.

Rescue Assist is the perfect support platform for our business

Comments: With this program, I can help install and repair, plus train associates remotely from any desktop. This includes my laptop when I am away from the office, or even my android phone.

Pros:

Full control over a PC/Thin Client/Server I use this software daily for support on any level where seeing what the associate is describing is important to find a quick resolution. Unattended support setup, allows a computer to be left on at work, where updates or repairs are necessary after hours. I have Unattended support set up on all of our servers, and I do updates and adjustments remotely with ease. Any computer that needs help that is not set up for unattended support may be assisted with the user allowing the browser to install the assist program quickly and easily. I am able to assist associates that are using their own equipment when necessary.

Cons:

There is a box that pops up when you attempt to use the unassisted support, and many times a user will click no, do not allow by mistake. If you already have the hardware set up for unattended support, why the delay to connect.

Our clients love GoToAssist.

Pros:

Gotoassist simplifies the process of remotely communication between my organization and our clients and even between the team at work. I am able to screen share with my colleagues at the workplace, comment on files and documents remotely. I see this tool as a better alternative to Google doc. It is easy to setup and install ,and interestingly a lot of our clients have come to accept this tool courtesy our recommendation.

Cons:

Requires a fast internet network connection to function quickly and from experience every remote communication tool requires same too.

Will definitely assist

Comments: GoToAssist is a great product for menial tasks. It does what I needed it for, but nothing extra.

Pros:

I like that this program allows my help desk technicians to use remote capabilities when assisting their caller. This prevents frustration with the caller and allows efficient resolution..

Cons:

This program tends to have slow connection and can take a while when uploading or transferring files.