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About Convert

Convert by Ori, helps enterprises accelerate revenue and lift marketing ROAS through humanised AI conversations at scale.

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Pros:

Not Available

Cons:

Not Available

Convert ratings

Average score

Ease of Use
4.3
Customer Service
4.5
Features
4.2
Value for Money
4.3

Likelihood to recommend

8.4/10

Convert has an overall rating of 4.4 out 5 stars based on 15 user reviews on Capterra.

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Filter reviews (15)

Jérôme
Jérôme
Solution Engineer in Netherlands
Verified LinkedIn User
Internet, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Great product with proven added value

5.0 3 years ago

Pros:

The chatbot integrates very well with our social messaging application, delivering a proven added value to the customer we worked with. It was also a pleasure to work with the Ori team!

Cons:

Some ideas for the future would be looking at a more clicks, less code approach. But I guess that can be said of any technical product :)

Swapna
AGM in India
Telecommunications, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Email Bot is being used for Speedy Customer Service

4.0 3 years ago

Comments: Good Experience and good team work

Pros:

Quick to Train, Modify and implement. Ease of use and can quickly adapt to new scenarios getting identified as per changing market conditions and need.

Cons:

Attachment and Screenshot reading restricted

Oriserve.com Response

3 years ago

Hey Swapna, Thank you for the awesome review and feedback. We are glad our Email bot has helped provide speedy customer service. We are constantly working on improving our product and should have some new product updates for you soon! Thanks!

Eric
Senior Data Analyst in Canada
Program Development, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

On paper everything we needed, customer support was lacking

3.0 2 months ago New

Comments: 4/10. Lots of issues getting setup, no documentation for our developers, not many people who knew how to help us with our issues. Tool itself looked to be good for AB testing, just didn't execute as planned.

Pros:

On paper it had what I needed from an AB tool

Cons:

Their customer service and reply time was often slower than I needed

Jay Bijay
AGM in India
Telecommunications, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Service Delivery at Email BOT

4.0 3 years ago

Comments: Good Speed, Timely & Quick resolution

Pros:

Amazing Speed, Timely & Quick resolution for customer

Cons:

Attachment & Screenshot cant read Email BOT

Oriserve.com Response

3 years ago

Hey Jay, Thank you for the review and kind words. We are delighted that our Email bot has delivered results for you. We are always looking forward to improve our product and continue our work with you! Thank you!

Jerry
Manager-Digital in India
Automotive, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Great product,Great company

4.0 3 years ago

Pros:

Good intent mapping based flow. Good project management and support.

Cons:

We had to partner separately with whatsapp number service provider whereas other players do that in their scope.

Raghavendra
Senior manager in India
Consumer Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Ori Review

5.0 3 years ago

Pros:

Ease of building flow and deployment. Organised project management

Cons:

Delay in deployment of certain features and documents

Francisco
Marketing Automation Director in Switzerland
Education Management, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Great option for a flexible IA-powered Chatbot option

5.0 3 years ago

Comments: ORI team has been great, super responsive and communicative and also quite diligent to our demands and feedback, working with them has been very nice and easy. ORI chatbot will help us achieve more efficiency in many processes that we have.

Pros:

- Flexible and customizable - Integrations with major social platforms and CRM platforms - Smart IA engine

Cons:

I would like to be able to create chatbot flows on my own easily.

Davide
Marketing Automation Manager in Switzerland
Education Management, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Great Chatbot and Team

5.0 3 years ago

Comments: Ori has been always in contact with us, providing support and solutions, working along during all the process

Pros:

The Chatbot configuration is working very good

Cons:

Nothing at them moment, but I'm eager to discover the AI Learning capabilities

Pranav
Sr. UX Designer in India
Information Technology & Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Experience of working with the Ori team for sales bot

5.0 3 years ago

Pros:

The Ori team is very robust and work very closely with the client to help deploy what they are looking for. We used it for a sales channel and conception to deployment, everything was very quick. They are extremely supporting when it comes to making improvements and quick fixes. The team also introduced new frontiers in the chatbot domain like GBM proactively to help the business meet their goals. Highly recommended team and product!

Cons:

This is not something I disliked, but more of a suggestion - The chatbot environment could get more innovative in terms of offering different formats to show media eg - animations, stickers etc and more gestures for mobile based on what users are habitual in messaging apps (think long presses, double taps, etc)

Jorge
Jorge
Acupuncturist in Portugal
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Nice chatbox & email bot

4.0 2 years ago

Pros:

the automation makes communication with clients easier, faster

Cons:

just the integration still in progress, but overall we have potential to have a long term relationship

Nishant
Mnaager in India
Broadcast Media, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Too early to judge

4.0 3 years ago

Pros:

Ease of implementation and excellent support from Program managers

Cons:

Not too sure of NLP efficiency, which might get cleared post launch

Aswin
Sr manager IT architecture in India
Entertainment, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Review on services

4.0 3 years ago

Pros:

Supports customization whenever required.

Cons:

Try to explore new areas to improve customer experience.

Mike
Lead Developer in Netherlands
Internet, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy-to-use with a team that goes above and beyond to deliver a amazing product

5.0 3 years ago

Pros:

The ORI team really does all they can to deliver an amazing finalized product. Their software is really easy to use and could support all the languages the customer needed for their bot. They've been involved throughout the entire project to help and set up the bot.

Cons:

Haven't identified any issues yet thus far.

Vaibhav
Manager in India
Entertainment, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Awesome Chatbot

4.0 3 years ago

Pros:

NLP is super awesome where intent based mapping is very good.

Cons:

Innovative ideas from developers while developing flows in chatbot

Anusha
Management Trainee in India
Automotive, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

A futuristic product to connect with customers digitally

5.0 3 years ago

Comments: The experience has been great so far - the team has been very responsive and stood during high-pressure situations even if meant a weekend or two going down the drain for them.

Pros:

The product is good and one for the future with the digital shift. With Bajaj as an organization going all out on digital, it has helped us to connect better with our customers digitally and dive deep into their DNA.

Cons:

Nothing as such for now. Integrations have been done smoothly.