---
description: Get detailed information about Instacart usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Instacart Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Food Delivery Software](/directory/30861/food-delivery/software) > [Instacart](/software/1012726/instacart)

# Instacart

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> Food delivery platform for grocery stores with online ordering, gift cards, order tracking capabilities, and more.
> 
> Verdict: Rated **4.0/5** by 47 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 47 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support Software | 3.3/5 | Based on overall reviews |
| Value for Money | 3.7/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Instacart

## Commercial Context

- **Starting Price**: US$3.99
- **Pricing model**: Flat Rate
- **Pricing Details**: Pricing starts at $3.99 for same-day orders over $35. It varies for one-hour deliveries, club store deliveries, and deliveries under $35.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Delivery Tracking
- Mobile Access
- Order Management Software

## Category

- [Food Delivery Software](https://www.capterra.co.il/directory/30861/food-delivery/software)

## Alternatives

1. [DoorDash for Merchants](https://www.capterra.co.il/software/1012321/doordash) — 4.1/5 (188 reviews)
2. [Restroworks Cloud Kitchen Management Software](https://www.capterra.co.il/software/1052968/restroworks-cloud-kitchen-management-software) — 4.9/5 (79 reviews)
3. [GrubHub](https://www.capterra.co.il/software/210141/grubhub) — 4.3/5 (131 reviews)
4. [Owner.com](https://www.capterra.co.il/software/1039701/owner) — 4.7/5 (96 reviews)
5. [Slerp](https://www.capterra.co.il/software/1018923/slerp) — 4.9/5 (33 reviews)

## Reviews

### "Bad service\! Unethical cancellation policy." — 1.0/5

> **Bridgett** | *21 September 2025* | Logistics & Supply Chain | Recommendation rating: 0.0/10
> 
> **Pros**: Having the option to order groceries online is great when they actually do what they say they will.
\*\*\*
> 
> **Cons**: Customer service was terrible\!  I had to cancel an order because it was going to be delivered an hour late, and they charged me a cancellation fee of 15.00 plus tax. They could not meet their service promise and proceeded to charge me a ridiculous fee for a problem they caused\!  Deleted my account and will never use this service again\!  Terrible customer service to burden your customers with fees when you can’t meet your own service promises.  Unethical cancellation policy\!\!\!
> 
> Had many instances of items being wrong, and late.  This was the last straw. Will never use them again\!  Zero support when things don’t go as planned and they charge you fees when they make mistakes and refuse outright to do a simple thing in order to make it right\!  I hope they’re happy with their last $15.00 plus tax from my account.  They have now lost my business forever and everyone I know will know about this unethical practice of theirs as well.

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### "Do not give this company any money" — 1.0/5

> **Laurie Ann** | *31 January 2026* | Consumer Services | Recommendation rating: 0.0/10
> 
> **Pros**: Absolutely horrific company.  Took money for an order that was never delivered and the on top of that told me O had to wait seven to ten business days for a redund
> 
> **Cons**: This was the worst experience out of several that have had with them.  Enough is enough the took money and the said I had to wait a week for it to be refunded
> 
> It was absolutely horrible they took money and then said it would be refunded in 7-10 business days for a delivery that never happened

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### "Don't shop for this company\!\!" — 1.0/5

> **Rick** | *29 March 2025* | Wine & Spirits | Recommendation rating: 0.0/10
> 
> **Pros**: Nothing, they don't do anything to help you as a shopper.
> 
> **Cons**: They are the most unorganized company I have ever had dealings with\! The batches they put together are so far away from where you shop, it is totally not worth it to do a shop. Some of the batches had me driving for 100 km and only paying $25. I would end up making about $5 after paying for my gas, not even mentioning my time to complete the order. Customer service for the shoppers is a total waste of time. None of the agents know how to fix an issue quickly.
> 
> Terrible experience\! The company owes me $132 for a reimbursment and are not paying me back\! Nobody knows how to get me my money back, and they have now deleted my account and I have no way of talking to anyone.

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### "Great Software When All Is Functioning Normally" — 4.0/5

> **Jennifer** | *18 July 2024* | Biotechnology | Recommendation rating: 7.0/10
> 
> **Pros**: I love that we can have our office's perishables delivered from trusted sources and without a trip to the grocery store. Prices are marked up but not unreasonably so.
> 
> **Cons**: The customer service for anything beyond a missing item is atrocious. If you have an order problem, that is usually handled with a few clicks quickly and efficiently. If you are honest and not abusing "missing items" you're credited right away. If you have any problem that involves a human and not AI, it is an endless cycle of being bounced between chats with no substantial answers/fixes. The customer service has made me contemplate canceling once.
> 
> Perfect when all functions as it is supposed to. Atrocious customer service when a human is needed.

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### "Its ok but not for me" — 4.0/5

> **Candace** | *20 May 2024* | Fishery | Recommendation rating: 5.0/10
> 
> **Pros**: I love how i dont have to go to the grocery store at times. All i have to do is order on the app and sit and wait for someone to bring my groceries.
> 
> **Cons**: I hate that it costs so much. The delivery fees are ridiculous, some of the delievers have bad manners, also they dont wanna help you get your groceries out if there car.

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## Links

- [View on Capterra](https://www.capterra.co.il/software/1012726/instacart)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/229777/Instacart/> |
| en-AE | <https://www.capterra.ae/software/1012726/instacart> |
| en-AU | <https://www.capterra.com.au/software/1012726/instacart> |
| en-CA | <https://www.capterra.ca/software/1012726/instacart> |
| en-GB | <https://www.capterra.co.uk/software/1012726/instacart> |
| en-IE | <https://www.capterra.ie/software/1012726/instacart> |
| en-IL | <https://www.capterra.co.il/software/1012726/instacart> |
| en-IN | <https://www.capterra.in/software/1012726/instacart> |
| en-NZ | <https://www.capterra.co.nz/software/1012726/instacart> |
| en-SG | <https://www.capterra.com.sg/software/1012726/instacart> |
| en-ZA | <https://www.capterra.co.za/software/1012726/instacart> |

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