---
description: Discover and compare Free Contact Center Quality Assurance Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Free Contact Center Quality Assurance Software - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Free Contact Center Quality Assurance Software](https://www.capterra.co.il/directory/33415/contact-center-quality-assurance/software)

# Contact Center Quality Assurance Software

Canonical: https://www.capterra.co.il/directory/33415/contact-center-quality-assurance/software

> Contact Center Quality Assurance (QA) software helps businesses evaluate agent performance, monitor team productivity, provide individual feedback or coaching sessions, and measure customer satisfaction.

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## Products

1. [Zoho Desk](https://www.capterra.co.il/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Zoho Desk is a cloud-based omnichannel customer service software equipped with advanced contact center quality assurance capabilities.
2. [Salesforce Service Cloud](https://www.capterra.co.il/software/136189/salesforce) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
3. [XM for Customer Experience](https://www.capterra.co.il/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Automate manual processes to boost productivity and reduce costs with the world's most advanced AI-driven platform for contact centers.
4. [Bright Pattern](https://www.capterra.co.il/software/130369/bright-pattern) — 4.8/5 (104 reviews) — Leading provider of AI-powered omnichannel cloud contact center software.
5. [eDesk](https://www.capterra.co.il/software/137210/xsellco-helpdesk) — 4.4/5 (71 reviews) — eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster.
6. [Freshcaller](https://www.capterra.co.il/software/165078/freshcaller) — 4.0/5 (35 reviews) — Freshdesk Contact Center is a simple and reliable contact center software that helps businesses connect with customers.
7. [Enghouse Contact Center](https://www.capterra.co.il/software/1014147/enghouse-contact-center) — 4.5/5 (21 reviews) — Omni-channel, Contact Center solutions for SMBs to global, multi-site Enterprises. Microsoft Teams certified and AI-enabled.
8. [QEval](https://www.capterra.co.il/software/182454/qevalpro) — 4.0/5 (20 reviews) — Etech QEval is a one-stop solution to meet customer satisfaction and ensures the top-notch quality of your contact center.
9. [MaestroQA](https://www.capterra.co.il/software/172800/maestroqa) — 5.0/5 (3 reviews) — Cloud-based contact center QA platform that scores all customer interactions and supports agent coaching and compliance.
10. [Frontman](https://www.capterra.co.il/software/184756/frontman) — 5.0/5 (2 reviews) — Frontman is a chatbot builder software with a cutting-edge dialogue engine, analytics, and business intelligence.
11. [RapportCMS](https://www.capterra.co.il/software/1017078/rapportcms) — 5.0/5 (2 reviews) — SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
12. [Kaizo](https://www.capterra.co.il/software/196996/dojo) (0 reviews) — Kaizo is a fully Zendesk-integrated suite of easy to use tools to optimize your customer support team's performance management.
13. [Hubicus Quality Monitoring](https://www.capterra.co.il/software/207277/hubicus-quality-monitoring) (0 reviews) — Hubicus Quality Monitoring is a SaaS Software to manage the quality of your customer experience. Evaluate, monitor, manage and act \!
14. [CSAT.AI](https://www.capterra.co.il/software/1013294/csatai) (0 reviews) — Train agents, review interactions and dig deep into your CX – In-the-moment analysis automated with AI.
15. [Flip CX](https://www.capterra.co.il/software/1031399/redroute) (0 reviews) — Flip is an automated voicebot that can handle routine calls to get customers their answers faster, while giving agents more time.
16. [Acclaim](https://www.capterra.co.il/software/1096033/Acclaim) (0 reviews) — Acclaim is a voice-first AI CX platform that enables multi-channel conversations for regulated industries while ensuring compliance.
17. [Qualora](https://www.capterra.co.il/software/1096616/Qualora) (0 reviews) — Workforce learning connecting pathways, role-based training, assessments, visual skills mapping, Ask Q guidance, and workforce data.
18. [Watcherr](https://www.capterra.co.il/software/1106649/Watcherr) (0 reviews) — Watcherr is an AI platform that enables teams to score conversations, ensure compliance, and monitor performance in real time.

## Related Categories

- [Customer Engagement Software](https://www.capterra.co.il/directory/30906/customer-engagement/software)
- [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software)
- [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software)
- [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software)
- [Contact Center Software](https://www.capterra.co.il/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.co.il/directory/33415/contact-center-quality-assurance/software)
- [All Categories](https://www.capterra.co.il/directory)

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