---
description: Discover and compare Contact Center Quality Assurance Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Contact Center Quality Assurance Software for Windows - Price comparison & Reviews - Capterra Israel 2026
---

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# Contact Center Quality Assurance Software

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> Contact Center Quality Assurance (QA) software helps businesses evaluate agent performance, monitor team productivity, provide individual feedback or coaching sessions, and measure customer satisfaction.

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## Products

1. [Zoho Desk](https://www.capterra.co.il/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Zoho Desk is a cloud-based omnichannel customer service software equipped with advanced contact center quality assurance capabilities.
2. [RingEX](https://www.capterra.co.il/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) — Complete cloud phone system that is easy to set up and easy to manage.
3. [Nextiva](https://www.capterra.co.il/software/175788/nextiva) — 4.6/5 (919 reviews) — Cloud-based platform for business phone, omnichannel contact center, and customer conversations via voice, video, chat, and email.
4. [Salesforce Service Cloud](https://www.capterra.co.il/software/136189/salesforce) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
5. [Talkdesk](https://www.capterra.co.il/software/132852/talkdesk) — 4.5/5 (734 reviews) — Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution.
6. [GoTo Connect](https://www.capterra.co.il/software/163604/GoTo-Connect) — 4.5/5 (671 reviews) — GoTo makes IT and business communication easy so its customers can do what matters most.
7. [NiCE CXone](https://www.capterra.co.il/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
8. [CloudTalk](https://www.capterra.co.il/software/182004/cloudtalk) — 4.4/5 (271 reviews) — CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today\!
9. [Genesys Cloud CX](https://www.capterra.co.il/software/21409/genesys-cloud) — 4.3/5 (269 reviews) — Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce.
10. [Calabrio ONE](https://www.capterra.co.il/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is now Verint CX Automation–expanded AI, deeper integrations, and the same focus on agent experience \& customer outcomes.
11. [XM for Customer Experience](https://www.capterra.co.il/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Automate manual processes to boost productivity and reduce costs with the world's most advanced AI-driven platform for contact centers.
12. [Insightful](https://www.capterra.co.il/software/142813/Insightful) — 4.8/5 (253 reviews) — Deliver great service every time with 360° call center quality insights.
13. [Convin](https://www.capterra.co.il/software/204868/convin) — 4.9/5 (232 reviews) — AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
14. [JustCall](https://www.capterra.co.il/software/157853/justcall) — 4.1/5 (225 reviews) — Quality assurance with real-time AI coaching, automated scoring, compliance tracking, and integrations to improve agent performance
15. [ServiceNow Customer Service Management](https://www.capterra.co.il/software/192052/servicenow-customer-service-management) — 4.4/5 (153 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
16. [Nextiva Contact Center](https://www.capterra.co.il/software/145004/nextiva-call-center) — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
17. [Bright Pattern](https://www.capterra.co.il/software/130369/bright-pattern) — 4.8/5 (104 reviews) — Leading provider of AI-powered omnichannel cloud contact center software.
18. [Amazon Connect](https://www.capterra.co.il/software/1017140/amazon-connect) — 4.5/5 (96 reviews) — Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels.
19. [Dialshree](https://www.capterra.co.il/software/144944/dialshree) — 4.7/5 (74 reviews) — Cut contact center costs by 40% with AI omnichannel software built for Africa, India \& GCC. Auto dialer, WhatsApp, speech analytics.
20. [Froged](https://www.capterra.co.il/software/196490/froged) — 4.5/5 (56 reviews) — FROGED's Platform will help you increase MRR \& reduce churn through proactive onboarding, support \& engagement tools.
21. [8x8 Contact Center](https://www.capterra.co.il/software/161523/contactnow) — 4.3/5 (47 reviews) — 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
22. [ScorebuddyCX](https://www.capterra.co.il/software/124360/scorebuddy) — 4.5/5 (43 reviews) — ScorebuddyCX is an AI-powered CX intelligence platform built by QA experts, trusted by more than 300 organisations in 25+ countries.
23. [Freshcaller](https://www.capterra.co.il/software/165078/freshcaller) — 4.0/5 (35 reviews) — Freshdesk Contact Center is a simple and reliable contact center software that helps businesses connect with customers.
24. [Calibre](https://www.capterra.co.il/software/92449/calibre) — 4.6/5 (34 reviews) — Call recording tool that records, reports \& analyzes calls or multi-media interactions via interactive dashboards \& status indicators.
25. [Aloware](https://www.capterra.co.il/software/179188/aloware) — 4.2/5 (33 reviews) — Cloud-based contact center with voice, SMS, AI voice agents, and CRM integration for inbound and outbound sales and support teams.

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## Related Categories

- [VoIP Software](https://www.capterra.co.il/directory/30940/voip/software)
- [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software)
- [Call Recording Software](https://www.capterra.co.il/directory/30533/call-recording/software)
- [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software)
- [Telephony Software](https://www.capterra.co.il/directory/30084/telephony/software)

## Links

- [View on Capterra](https://www.capterra.co.il/directory/33415/contact-center-quality-assurance/software)
- [All Categories](https://www.capterra.co.il/directory)

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Reports and dashboards show key metrics like AHT, FCR, and agent activity. Managers can also review chats and emails to make sure quality stays high across all channels.\n\nInsightful’s contact center analytics software can improve how your team works every day.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/96a0ac5f-e07a-44a0-8fa2-62158a1f14fb.png","url":"https://www.capterra.co.il/software/142813/Insightful","@type":"ListItem"},{"name":"Convin","position":13,"description":"Convin.ai is an AI-powered solution designed to improve contact center performance across sales, support, and collections. Trusted by Titan and Asian Paints, Convin’s AI platform automates interactions, improves quality, and boosts efficiency.\n\nKey products:\n1.\tAI Phone Calls\n2.\tReal-Time Agent Assist\n3.\tSupervisor Assist\n4.\tAutomated QA\n5.\tAutomated Coaching\n6.\tAI Learning Management System\n7.\tConvin Insights\n8.\tConversation Behavior Analysis\n9.\tCustomer Intelligence\n\n\nAnalyzes calls in English, Hindi, Spanish & 70 other languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5c2b340-bae1-4c92-b20d-1ea27fd84f11.png","url":"https://www.capterra.co.il/software/204868/convin","@type":"ListItem"},{"name":"JustCall","position":14,"description":"JustCall’s Contact Center Software helps sales and support teams deliver exceptional customer interactions from a single platform. Manage calls, SMS campaigns, virtual numbers, and CRM integrations without switching tools.\n\nStay compliant with real-time alerts and secure, auditable records of every conversation. 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Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b84586df-7882-4b21-b98c-0b9445dea2a3.jpeg","url":"https://www.capterra.co.il/software/192052/servicenow-customer-service-management","@type":"ListItem"},{"name":"Nextiva Contact Center","position":16,"description":"Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. \n\nThe platform provides real-time analytics, customizable dashboards, and intelligent routing to connect customers with the right agents. Journey orchestration tools ensure seamless bot-to-agent transitions. Outbound dialing is enhanced with DID management, TCPA guardrails, and lead filtering. Workforce tools include quality monitoring, scheduling, and coaching.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61fbf61-e385-4ba1-b15b-4ac099bc765d.png","url":"https://www.capterra.co.il/software/145004/nextiva-call-center","@type":"ListItem"},{"name":"Bright Pattern","position":17,"description":"Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and omnichannel QM that can be deployed quickly and nimbly by business users without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b71e7c5-3c61-4752-9b7d-6f2158549fcf.png","url":"https://www.capterra.co.il/software/130369/bright-pattern","@type":"ListItem"},{"name":"Amazon Connect","position":18,"description":"Amazon Connect is a cloud-based contact center service offering cost-effective customer service with technologies, including machine learning, interactive voice response, and intelligent call routing. It enables companies to provide personalized experiences across channels such as voice, chat, and messaging.\n\nAgents can deliver superior experiences using an AI-powered workspace that offers a comprehensive view of the customer. The AI assistant provides real-time responses and recommended actions, reducing training time and after-contact work.\n\nAmazon Connect provides analytics and optimization tools for real-time insights, agent performance evaluation, and tailored coaching to enhance customer satisfaction. Workforce management features help forecast contact volume and optimize agent utilization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af8c245f-68a1-44b3-8ab0-a6cb44a06291.jpeg","url":"https://www.capterra.co.il/software/1017140/amazon-connect","@type":"ListItem"},{"name":"Dialshree","position":19,"description":"DialShree is a complete AI-powered omnichannel contact center platform built for BPOs, banks, telecoms, e-commerce companies and enterprises across Africa, India and the GCC. It brings all communication channels — voice calls, WhatsApp, email, live chat, SMS, Facebook, Twitter and video — into one unified agent workspace. Agents handle every interaction from one screen. Supervisors get real-time visibility across all channels and all teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cca13c20-b6b9-495a-b6bc-fe2d58900e0f.jpeg","url":"https://www.capterra.co.il/software/144944/dialshree","@type":"ListItem"},{"name":"Froged","position":20,"description":"FROGED is the evolution of Customer Success and Product-led Growth - it is a Product Success Platform built by a SaaS, for SaaS companies.\n\nBrands can optimize their entire Customer Lifecycle: Onboarding, Engagement, and Proactive Customer Support. Using one platform you can: \n- Automate support (live chat, help desk & integrations)\n- Increase product adoption (in-app messages and email campaigns & automations)\nPlus increase engagement, overall MRR, and retention.\n\nTry FROGED for FREE today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ec54a8a7-fd59-4b6b-9ba5-41a51a1ffd07.png","url":"https://www.capterra.co.il/software/196490/froged","@type":"ListItem"},{"name":"8x8 Contact Center","position":21,"description":"8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. 8x8 Contact Center makes it easy for businesses to connect with individuals inside and outside of the organization.\n\nAccess from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a27fc768-64f1-48a3-8493-f965ae5a81aa.png","url":"https://www.capterra.co.il/software/161523/contactnow","@type":"ListItem"},{"name":"ScorebuddyCX","position":22,"description":"ScorebuddyCX is an AI-powered CX intelligence platform built by QA experts, trusted by 300+ organisations in 25+ countries. It connects four capabilities to turn every conversation into measurable business impact.\n\nAI Auto Scoring evaluates 100% of conversations across voice, chat, and email with 90%+ accuracy, using scorecards configured to your standards, reviewing both human agents and AI chatbots, with a full audit trail.\n\nConversation Analytics surfaces sentiment, contact drivers, and Voice of Customer trends, with custom dashboards for CX, product, and marketing teams.\n\nCoaching uses AI to pinpoint skill gaps across agents and bots, delivering coaching plans grounded in real interaction data.\n\nLearning and Development closes the loop with an integrated LMS that assigns tailored, AI-generated courses based on real performance gaps.\n\nTogether, these give teams full coverage, faster insights, and a clear path from analysis to improved performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4b71ee9d-3842-49d4-947c-258e77fbd130.jpeg","url":"https://www.capterra.co.il/software/124360/scorebuddy","@type":"ListItem"},{"name":"Freshcaller","position":23,"description":"Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/516772ea-bbaf-4afe-9152-32b62c69714b.png","url":"https://www.capterra.co.il/software/165078/freshcaller","@type":"ListItem"},{"name":"Calibre","position":24,"description":"Calibre is a best-in-class call recording solution that transforms captured interactions and associated metadata into decision-enabling intelligence. A reliable and full-featured business improvement tool, Calibre improves performance, productivity, and customer satisfaction as well as minimizes risk, reduces operational costs, and enhances profitability.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5c3fc4fc-7699-49e1-866d-331c065bcfa4.png","url":"https://www.capterra.co.il/software/92449/calibre","@type":"ListItem"},{"name":"Aloware","position":25,"description":"Aloware is a cloud-based contact center platform that combines voice calling, SMS, AI voice agents, and CRM integration in one system. It runs natively inside HubSpot and Salesforce, logging calls, texts, transcripts, and AI summaries directly to CRM records without manual input.\n\nSales and support teams use it to manage inbound and outbound communications, run automated follow-up sequences, and monitor agent performance. Built-in TCPA compliance, A2P 10DLC registration, and caller ID reputation tools help reduce legal and carrier risk.\n\nCore features include a power dialer with local presence, two-way SMS campaigns, smart call routing with IVR, a unified inbox for calls, SMS, fax, and email, and post-call surveys. Teams can go live within a day with no hardware or IT setup required.\n\nAloware suits small and midsize businesses in real estate, healthcare, e-commerce, and B2B sales, especially teams consolidating multiple communication tools into a single platform.","image":"https://images.g2crowd.com/uploads/product/image/2a241eafb556687da170e66a60b71e3d/aloware.png","url":"https://www.capterra.co.il/software/179188/aloware","@type":"ListItem"}],"numberOfItems":25}
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