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description: Page 2 - Compare the top IT Ticketing Systems Software software and providers on Capterra Israel. Our free interactive tool makes software selection fast and easy. Filter by price, feature or user rating.
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title: Page 2 - IT Ticketing Systems Software - Compare Prices & Top Sellers - Capterra Israel 2026
---

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# IT Ticketing Systems Software

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> IT Ticketing Systems are software tools for managing and resolving user-reported issues and service requests in an organized manner. These systems enable IT support teams to track, prioritize, and address tickets efficiently, ensuring timely solutions while maintaining a detailed record of incidents and responses for accountability and analysis.

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## Products

1. [Wasp Inventory](https://www.capterra.co.il/software/155799/inventorycloud) — 4.3/5 (357 reviews) — Eliminate spreadsheets and manual processes with an inventory management solution \& IT ticketing system that's easy-to-use \& implement.
2. [Vtiger CRM](https://www.capterra.co.il/software/112491/vtiger-crm) — 4.3/5 (336 reviews) — Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets.
3. [Quickbase](https://www.capterra.co.il/software/157262/quickbase) — 4.4/5 (327 reviews) — Quickbase is a dynamic work and project management software that enables teams to solve problems and manage projects without coding.
4. [Pulseway](https://www.capterra.co.il/software/141792/pulseway) — 4.7/5 (310 reviews) — Pulseway is an award-winning comprehensive RMM solution that offers real-time monitoring, remote access, automation, and scalability.
5. [Front](https://www.capterra.co.il/software/132901/front) — 4.5/5 (286 reviews) — Customer service software platform that helps businesses streamline collaboration, client communication, email management, and more.
6. [The Mortgage Office](https://www.capterra.co.il/software/9277/the-mortgage-office) — 4.8/5 (285 reviews) — Trusted for 45+ years, The Mortgage Office delivers the most innovative, secure, and user-friendly loan management platform available.
7. [Yonyx](https://www.capterra.co.il/software/130406/agi-self-service) — 4.7/5 (256 reviews) — Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
8. [SAP Customer Experience](https://www.capterra.co.il/software/77372/sap-crm) — 4.3/5 (245 reviews) — Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
9. [Dameware](https://www.capterra.co.il/software/179422/dameware-remote-support) — 4.5/5 (244 reviews) — Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
10. [Claritysoft CRM](https://www.capterra.co.il/software/123868/claritysoft-crm) — 4.5/5 (243 reviews) — Intuitive. Customizable. Powerful. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality.
11. [ManageEngine ServiceDesk Plus](https://www.capterra.co.il/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.
12. [Help Scout](https://www.capterra.co.il/software/136909/help-scout) — 4.6/5 (225 reviews) — Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
13. [Salesforce Starter](https://www.capterra.co.il/software/132665/salesforce-essentials) — 4.4/5 (223 reviews) — Customer relationship management tool that enables businesses to organize lead data, personalize email templates, and more.
14. [Kaseya VSA](https://www.capterra.co.il/software/100303/kaseya-vsa) — 4.0/5 (206 reviews) — Kaseya VSA is a cloud-based RMM software that lets IT professionals monitor, manage, and secure endpoints from anywhere.
15. [Issuetrak](https://www.capterra.co.il/software/16499/issuetrak) — 4.6/5 (205 reviews) — Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface.
16. [HelpCrunch](https://www.capterra.co.il/software/146516/helpcrunch) — 4.8/5 (195 reviews) — HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster\!
17. [SalesRabbit](https://www.capterra.co.il/software/157329/sales-rabbit) — 4.2/5 (191 reviews) — The only choice for comprehensive sales enablement.
18. [HubSpot Service Hub](https://www.capterra.co.il/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
19. [Tracker](https://www.capterra.co.il/software/141766/trackerrms) — 4.7/5 (186 reviews) — Tracker is a recruitment ATS and CRM platform with robust solutions for sales, marketing, automation, onboarding, AI, and more.
20. [Accelo](https://www.capterra.co.il/software/135686/accelo) — 4.5/5 (174 reviews) — Accelo is one professional services automation platform built to boost your profitability and drive efficiency.
21. [Capsule](https://www.capterra.co.il/software/124041/capsule) — 4.5/5 (167 reviews) — Capsule is a CRM solution that helps businesses stay organized, know more about their customers \& build better relationships.
22. [Cherwell Service Management](https://www.capterra.co.il/software/121158/cherwell-software) — 4.3/5 (166 reviews) — Easily maintain and configure IT processes across your organization with Cherwells comprehensive ITSM solution.
23. [Close](https://www.capterra.co.il/software/132667/close-io) — 4.7/5 (164 reviews) — Close is a conversation-first CRM built for founders and small, scaling sales teams to manage every conversation in one place.
24. [ServiceNow Customer Service Management](https://www.capterra.co.il/software/192052/servicenow-customer-service-management) — 4.4/5 (151 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
25. [Hiver](https://www.capterra.co.il/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is an AI IT ticketing system that simplifies IT support with multichannel ticketing, automation, self-service, and reporting.

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## Related Categories

- [Sales Tracking Software](https://www.capterra.co.il/directory/32744/sales-tracking/software)
- [Knowledge Base Software](https://www.capterra.co.il/directory/32454/knowledge-base/software)

## Links

- [View on Capterra](https://www.capterra.co.il/directory/32623/it-ticketing-systems-software/software)
- [All Categories](https://www.capterra.co.il/directory)

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The platform's shared inbox, help center, and live chat capabilities enable seamless communication and collaboration, ensuring no customer inquiry falls through the cracks.\n\nThe platform's AI-enabled tools enhance the customer experience by helping teams craft better replies and answer common questions faster. Integrations with a wide range of applications and robust analytics provide teams with the insights they need to continuously improve their support operations. Self-service features empower customers to find answers on their own, while proactive messaging allows teams to engage customers proactively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34756fb0-d130-4e3d-aedd-da75027afbc7.png","url":"https://www.capterra.co.il/software/136909/help-scout","@type":"ListItem"},{"name":"Salesforce Starter","position":13,"description":"Find more leads, win more deals, and keep customers happy with out-of-the-box tools built into the CRM suite. 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Increase conversions and sales, improve support, and grow faster with HelpCrunch.\nFeatures include:\n- Live Chat\n- Chatbot\n- Email Marketing\n- Help Desk\n- Knowledge Base\n- Popups\n- Mobile apps\nTry HelpCrunch for free for 14 days.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff575945-45ad-4f13-bbe0-b4d63475d1cd.png","url":"https://www.capterra.co.il/software/146516/helpcrunch","@type":"ListItem"},{"name":"SalesRabbit","position":17,"description":"SalesRabbit's game-changing methodology is based on research they've done with sales pros and the top teams in the industry. It targets the main traction points of every successful organization: rep motivation, team efficiency, and sales mastery. The app is built to help your company make changes that enable peak performance at every door. Their dedicated CSMs and support staff work with you to implement these strategies, ensuring you get the results every door-to-door company hopes for.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dea15056-10ef-4357-80c1-91ee5d393631.png","url":"https://www.capterra.co.il/software/157329/sales-rabbit","@type":"ListItem"},{"name":"HubSpot Service Hub","position":18,"description":"HubSpot Service Hub is a customer service software designed to enhance customer experiences and boost retention. Utilizing AI, it offers personalized support and self-service tools to scale operations. Key features include an AI-driven help desk, a knowledge base for self-service, and omni-channel messaging for engaging customers across various platforms. It also provides tools like health scoring and product usage insights to improve satisfaction and revenue.\n\nService Hub integrates seamlessly with HubSpot's CRM and other hubs like Marketing and Sales, offering a 360-degree view of the customer journey for better collaboration. Its app integrations connect favorite tools for a unified experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.capterra.co.il/software/182476/hubspot-service-hub","@type":"ListItem"},{"name":"Tracker","position":19,"description":"Tracker is a comprehensive, all-in-one ATS and CRM built by recruiters for staffing and consulting firms. Known for its intuitive UI, customizable workflows, and powerful automation, Tracker streamlines the entire recruitment lifecycle. \n\nIts standout client support and success teams are widely praised for proactive guidance and deep industry knowledge. With mobile access, AI features like smart matching and “Hey Eva” voice commands, and over 1,200 clients, Tracker is built to scale and evolve with your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/52a53eb7-8275-420a-9438-1c4e364b55c6.png","url":"https://www.capterra.co.il/software/141766/trackerrms","@type":"ListItem"},{"name":"Accelo","position":20,"description":"Accelo is used and loved by professional service businesses around the world to manage their business operations, profitably. The end-to-end cloud-based platform manages all aspects of a deal, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing, and more, regardless of where you are. \n\nWith an emphasis on time and money, the professional services automation suite gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities, and work centralized in a single platform, you always know where things are without having to ask for a status update. \n\nAccelo streamlines workflows and increases efficiency across the business and teams to enhance visibility and coordination, helping leaders run the business and professionals focus on the most important work. By harnessing powerful automation, managers can easily deliver projects on time and within budget.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b4a91f72-3278-4834-8abe-faee2aa50402.png","url":"https://www.capterra.co.il/software/135686/accelo","@type":"ListItem"},{"name":"Capsule","position":21,"description":"Capsule is a CRM solution that helps businesses organize customer facing and sales activities. It can be integrated with other popular apps such as Google G Suite, QuickBooks, MailChimp and Zapier for advanced sales automation. Teams can get started in just a few minutes with the free trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f17ca4ff-74fe-466d-8d2c-b72978b72e9a.png","url":"https://www.capterra.co.il/software/124041/capsule","@type":"ListItem"},{"name":"Cherwell Service Management","position":22,"description":"Cherwell Service Management is a powerful IT Service Management (ITSM) solution that provides enterprise organizations with the ability to easily maintain and configure IT processes. Cherwells flexible and feature-rich ITSM solution allows teams to rapidly meet the changing and growing demands across their organization, from IT to Facilities to HR, with seamless workflows and lower costs. Cherwell ITSM enables you to transform your IT Service Desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/81d75333-2998-4586-a56f-223cad1d3b9d.png","url":"https://www.capterra.co.il/software/121158/cherwell-software","@type":"ListItem"},{"name":"Close","position":23,"description":"Close is a conversation-first CRM built for founders and small, scaling sales teams to manage every conversation in one place — so they can move faster and close more deals. With built-in calling, email, SMS, automation, and AI, Close eliminates tool sprawl and manual logging so teams can focus on selling, not admin.\n\nEvery conversation is automatically logged, searchable, and connected to the contact record it belongs to, so sales teams can increase their follow-up discipline without juggling tools or letting leads slip through the cracks. \n\nClose also automates sales activities:\n\n- Notetaker automatically records, transcribe, and summarize every call and meeting\n- AI Drafts writes follow-up emails after each call\n- AI Summaries give reps instant context on any lead\n- AI Enrich pulls live company and contact data from public sources\n\nThese features are part of Chloe, Close's built-in AI sales assistant — with expanded capabilities, including AI voice, coming in Spring 2026.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee4671b1-24c6-4b6e-a880-54a586c6f021.png","url":"https://www.capterra.co.il/software/132667/close-io","@type":"ListItem"},{"name":"ServiceNow Customer Service Management","position":24,"description":"ServiceNow Customer Service Management (CSM) serves enterprise-wide customers and streamlines operations to resolve issues quickly with automated workflows. With CSM, you can empower customers to self-serve or seek agent support on any channel. Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems.  Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b84586df-7882-4b21-b98c-0b9445dea2a3.jpeg","url":"https://www.capterra.co.il/software/192052/servicenow-customer-service-management","@type":"ListItem"},{"name":"Hiver","position":25,"description":"Hiver is an AI-first IT ticketing system that helps teams resolve tickets quickly without the steep learning curve or the complexity of traditional ITSM tools. \n\nWith multichannel ticketing, teams can convert requests from email, live chat, or the IT portal into trackable tickets - all in one place. AI-suggested tags and automated workflows make it easy to triage tickets, assign them to the right team member, and track their progress in real time. Teams can collaborate seamlessly with internal notes and @mentions, eliminating messy forwards and CCs. \n\nHiver AI reduces effort by composing replies, summarizing ticket conversations, and suggesting templates for faster resolutions. IT teams can also deploy self-service through AI chatbots and a knowledge base, deflecting L1 tickets and reducing costs. Finally, customizable reports and dashboards provide insights into SLA compliance, response times, employee feedback, and resolution times—helping IT teams continuously improve performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.co.il/software/142975/hiver","@type":"ListItem"}],"@id":"https://www.capterra.co.il/directory/32623/it-ticketing-systems-software/software?page=2#itemlist","numberOfItems":25}
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