---
description: Discover and compare IT Ticketing Systems Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: IT Ticketing Systems Software for Windows - Price comparison & Reviews - Capterra Israel 2026
---

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# IT Ticketing Systems Software

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> IT Ticketing Systems are software tools for managing and resolving user-reported issues and service requests in an organized manner. These systems enable IT support teams to track, prioritize, and address tickets efficiently, ensuring timely solutions while maintaining a detailed record of incidents and responses for accountability and analysis.

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## Products

1. [Dynamics 365](https://www.capterra.co.il/software/157279/dynamics-365) — 4.4/5 (5811 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
2. [Zoho Desk](https://www.capterra.co.il/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
3. [ScreenConnect](https://www.capterra.co.il/software/147830/ScreenConnect) — 4.7/5 (1895 reviews) — ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity.
4. [Odoo](https://www.capterra.co.il/software/135618/odoo) — 4.2/5 (1294 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
5. [Bitrix24](https://www.capterra.co.il/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams.
6. [Act\!](https://www.capterra.co.il/software/133171/act) — 3.9/5 (857 reviews) — Act\! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.
7. [TeamSupport](https://www.capterra.co.il/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
8. [mHelpDesk](https://www.capterra.co.il/software/77264/mhelpdesk) — 4.3/5 (823 reviews) — Cloud and mobile-based service management software that helps automate processes such as scheduling, dispatching, invoicing, and more.
9. [Salesforce Service Cloud](https://www.capterra.co.il/software/136189/salesforce) — 4.5/5 (820 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
10. [JIRA Service Management](https://www.capterra.co.il/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
11. [Apptivo](https://www.capterra.co.il/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
12. [CXone Mpower](https://www.capterra.co.il/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
13. [SolarWinds Service Desk](https://www.capterra.co.il/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Streamline IT service delivery with right-sized AI built for real work. Automate workflows and resolve tickets up to 52% faster.
14. [Agile CRM](https://www.capterra.co.il/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
15. [SysAid](https://www.capterra.co.il/software/107225/sysaid) — 4.5/5 (511 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
16. [Maximizer CRM](https://www.capterra.co.il/software/154610/maximizer-crm) — 4.1/5 (366 reviews) — Customer relationship management solution designed specifically for the unique challenges that sales managers and sales teams face.
17. [Wasp Inventory](https://www.capterra.co.il/software/155799/inventorycloud) — 4.3/5 (357 reviews) — Eliminate spreadsheets and manual processes with an inventory management solution \& IT ticketing system that's easy-to-use \& implement.
18. [Pulseway](https://www.capterra.co.il/software/141792/pulseway) — 4.7/5 (310 reviews) — Pulseway is an award-winning comprehensive RMM solution that offers real-time monitoring, remote access, automation, and scalability.
19. [Front](https://www.capterra.co.il/software/132901/front) — 4.5/5 (286 reviews) — Customer service software platform that helps businesses streamline collaboration, client communication, email management, and more.
20. [The Mortgage Office](https://www.capterra.co.il/software/9277/the-mortgage-office) — 4.8/5 (285 reviews) — Trusted for 45+ years, The Mortgage Office delivers the most innovative, secure, and user-friendly loan management platform available.
21. [Yonyx](https://www.capterra.co.il/software/130406/agi-self-service) — 4.7/5 (256 reviews) — Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
22. [SAP Customer Experience](https://www.capterra.co.il/software/77372/sap-crm) — 4.3/5 (245 reviews) — Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
23. [Dameware](https://www.capterra.co.il/software/179422/dameware-remote-support) — 4.5/5 (244 reviews) — Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
24. [Claritysoft CRM](https://www.capterra.co.il/software/123868/claritysoft-crm) — 4.5/5 (243 reviews) — Intuitive. Customizable. Powerful. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality.
25. [ManageEngine ServiceDesk Plus](https://www.capterra.co.il/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.

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- [Knowledge Base Software](https://www.capterra.co.il/directory/32454/knowledge-base/software)

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We combine enterprise Service Management with unified Asset Management to eliminate silos without the complexity of legacy tools. Designed to expand beyond IT, our platform enables Enterprise Service Management, allowing you to easily spin up dedicated portals for HR, Facilities, and Legal. This gives employees a single place for all requests—from broken laptops to benefits questions. Plus, SolarWinds AI is intentionally built into your agents' daily workflows to maximize effectiveness without adding noise. It delivers purposeful automation—like suggesting solution steps, summarizing tickets, and drafting responses—exactly where it adds the most value. SolarWinds Service Desk provides enterprise-grade power on a platform that's actually easy to use, delivering rapid time-to-value and getting you live with ITIL best practices in days, not months.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.co.il/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Agile CRM","position":14,"description":"Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.co.il/software/135148/agile-crm","@type":"ListItem"},{"name":"SysAid","position":15,"description":"SysAid offers a robust IT Ticketing System powered by Agentic AI, automating the repetitive, time-consuming work involved in ticket resolution. Our AI Agents intelligently categorize, prioritize, and even take the first action on incoming tickets, dramatically reducing resolution times and freeing IT teams to focus on complex issues. Go live in weeks with fast onboarding, no heavy migrations, and zero steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. And with award-winning support, you’re set up for success. Revolutionize your IT Ticketing System with SysAid’s AI for more impactful workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.co.il/software/107225/sysaid","@type":"ListItem"},{"name":"Maximizer CRM","position":16,"description":"Maximizer is a CRM solution specifically designed for sales teams. With Maximizer's analytics and insights, teams can effortlessly monitor & achieve revenue targets while effectively tracking activities and evaluating team effectiveness, all from one centralized command center.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/62f02345-3554-401c-8a79-90f2dc8edac2.png","url":"https://www.capterra.co.il/software/154610/maximizer-crm","@type":"ListItem"},{"name":"Wasp Inventory","position":17,"description":"Wasp Inventory enables users to easily transition from error-prone manual processes to a modern, feature-rich inventory management and IT ticketing solution. 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Visit our website to request a free, no obligation demo today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61ce755-27bd-47e4-b9fd-0520d9c41a9c.png","url":"https://www.capterra.co.il/software/155799/inventorycloud","@type":"ListItem"},{"name":"Pulseway","position":18,"description":"Unlock unparalleled control and efficiency with Pulseway RMM. Elevate your IT management with real-time monitoring and management capabilities accessible from any device. Receive instant alerts, troubleshoot issues remotely, and streamline workflows with customizable automation. Comprehensive reporting and security features ensure optimal performance and compliance. The user-friendly interface and multi-platform support make Pulseway RMM suitable for IT professionals, managed service providers, and businesses of all sizes. Enhance productivity, minimize downtime, and experience the future of IT management. Try Pulseway RMM today for a transformative approach to remote monitoring and management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24b6d480-8e57-4dff-ba99-2da2a610b851.png","url":"https://www.capterra.co.il/software/141792/pulseway","@type":"ListItem"},{"name":"Front","position":19,"description":"Front is a customer service software platform that helps businesses streamline collaboration, client communication, email management, and more. It offers a comprehensive solution for managing customer communications across various channels, including email, chat, and SMS. \n\nKey features include a collaborative inbox for real-time teamwork, AI-powered automation for efficient responses, and a built-in knowledge base and ticketing system for organized support. The platform integrates all service channels into one platform, enabling seamless coordination and personalized customer experiences. Its analytics feature also provides insights for service improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.capterra.co.il/software/132901/front","@type":"ListItem"},{"name":"The Mortgage Office","position":20,"description":"The Mortgage Office is the most trusted loan management software platform, empowering lenders of all sizes for 45+ years. From private lenders to municipalities to non-profits and educational institutions, The Mortgage Office delivers the most innovative, accurate, and user-friendly platform for loan origination, loan servicing, and fund management.​ Streamline complex processes with features like borrower and investor portals, advanced analytics, and seamless integrations with industry-leading tools such as Geraci Lightning Docs, Jonah Direct, and USIO.​ Built on a secure, cloud-based infrastructure, The Mortgage Office ensures compliance, reliability, and scalability. 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