---
description: Discover and compare Free Knowledge Base Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Knowledge Base Software - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Free Knowledge Base Software](https://www.capterra.co.il/directory/32454/knowledge-base/software)

# Knowledge Base Software

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> Knowledge Base software is a self-serve online library that enables businesses to provide both customers and teams detailed information about their products, services, topics, or departments.

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## Products

1. [Evernote Teams](https://www.capterra.co.il/software/154969/evernote-business) — 4.4/5 (8254 reviews) — Bring your teams work together, and unify your workflow. Create, collaborate, and store information all in one place.
2. [monday AI Work Platform](https://www.capterra.co.il/software/147657/monday-com) — 4.6/5 (6120 reviews) — AI-assisted career transition and job search with Fit Scores, tailored applications, market reports, pipeline tracking and professional workspaces.
3. [Connecteam](https://www.capterra.co.il/software/153140/connecteam) — 4.6/5 (5316 reviews) — Knowledge Base for Frontline Teams - Policies, Guides, Training \& Resources in One App
4. [ClickUp](https://www.capterra.co.il/software/158833/clickup) — 4.6/5 (4635 reviews) — Cloud-based productivity platform combining task management, docs, chat, goals, whiteboards, dashboards, and AI in one workspace.
5. [Confluence](https://www.capterra.co.il/software/136446/confluence) — 4.5/5 (3720 reviews) — Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed.
6. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
7. [Notion](https://www.capterra.co.il/software/186596/notion) — 4.7/5 (2834 reviews) — Notion is the all-in-one workspace for notes, projects, documents, and collaboration.
8. [Zoho Desk](https://www.capterra.co.il/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Zoho Desk is a customer service software that allows you to create SEO-friendly, multilingual, and multi-brand knowledge base.
9. [Odoo](https://www.capterra.co.il/software/135618/odoo) — 4.2/5 (1333 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
10. [Bitrix24](https://www.capterra.co.il/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Cloud-based or on-premises workspace with CRM, project management, team chat, HR tools, and website builder.
11. [EngageBay CRM](https://www.capterra.co.il/software/178819/engagebay-marketing) — 4.6/5 (912 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
12. [Salesforce Service Cloud](https://www.capterra.co.il/software/136189/salesforce) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
13. [JIRA Service Management](https://www.capterra.co.il/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
14. [Agile CRM](https://www.capterra.co.il/software/135148/agile-crm) — 4.1/5 (526 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
15. [Camtasia](https://www.capterra.co.il/software/203013/camtasia) — 4.5/5 (454 reviews) — The Camtasia Product Suite makes it easy to create professional-looking videos quickly — even if you’ve never made a video before.
16. [Flowlu](https://www.capterra.co.il/software/166656/flowlu) — 4.8/5 (387 reviews) — Flowlu's ultimate knowledge base: help center for customers or internal resource for employees.
17. [ManageEngine ServiceDesk Plus](https://www.capterra.co.il/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.
18. [Help Scout](https://www.capterra.co.il/software/136909/help-scout) — 4.6/5 (226 reviews) — Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
19. [HubSpot Service Hub](https://www.capterra.co.il/software/182476/hubspot-service-hub) — 4.4/5 (193 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
20. [livepro](https://www.capterra.co.il/software/165150/livepro) — 4.8/5 (182 reviews) — livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents.
21. [Fusebase](https://www.capterra.co.il/software/147496/Fusebase) — 4.7/5 (177 reviews) — AI-native client portal and client collaboration platform for teams moving from legacy portals to AI-native client operations.
22. [Cherwell Service Management](https://www.capterra.co.il/software/121158/cherwell-software) — 4.3/5 (166 reviews) — Easily maintain and configure IT processes across your organization with Cherwells comprehensive ITSM solution.
23. [Teamgate](https://www.capterra.co.il/software/139094/teamgate) — 4.8/5 (155 reviews) — Teamgate CRM powers sales teams to unlock their potential, gaining efficiencies and in-depth ICP insights to close more deals, faster.
24. [Crisp](https://www.capterra.co.il/software/151292/crisp) — 4.6/5 (148 reviews) — Your all-in-one platform for multi-channel communication to improve your customers' relationship.
25. [Web Help Desk](https://www.capterra.co.il/software/179421/web-help-desk) — 4.1/5 (124 reviews) — Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.

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## Related Categories

- [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software)
- [Sales Tracking Software](https://www.capterra.co.il/directory/32744/sales-tracking/software)
- [Collaboration Software](https://www.capterra.co.il/directory/15/collaboration/software)
- [Knowledge Management Software](https://www.capterra.co.il/directory/30094/knowledge-management/software)
- [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.il/directory/32454/knowledge-base/software)
- [All Categories](https://www.capterra.co.il/directory)

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It supports 15+ view types, custom workflows, automations, time tracking, dashboards, and forms, along with 1,000+ integrations with tools like Google Workspace, Slack, and Salesforce.\n\nAn AI layer is built throughout the platform, helping users write, summarize, search, and automate work. Autonomous AI agents can execute multi-step tasks and adapt to workspace changes over time.\n\nClickUp suits individuals, small teams, and large enterprises across industries including marketing, engineering, HR, operations, and professional services.","image":"https://images.g2crowd.com/uploads/product/image/a05e90757d45fd56faa93611eb55814d/clickup.png","url":"https://www.capterra.co.il/software/158833/clickup","@type":"ListItem"},{"name":"Confluence","position":5,"description":"Teams have more information than ever, but they’ve never been less informed. Confluence is the collaborative AI-powered workspace where knowledge becomes impact. Use it to capture, organize, and share your company’s most valuable asset: information. Whether it be company updates, project plans, or other key intel, keep it accessible, searchable, and trackable with Confluence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c59cf6b8-ebd8-4c69-8658-9435f095413a.png","url":"https://www.capterra.co.il/software/136446/confluence","@type":"ListItem"},{"name":"Freshdesk","position":6,"description":"Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, knowledge management, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.","image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.capterra.co.il/software/124981/freshdesk","@type":"ListItem"},{"name":"Notion","position":7,"description":"Notion is the all-in-one workspace for notes, project management, documents, and collaboration. Tens of thousands of teams and companies around the world use it to keep their employees informed and working together in one place.\n\nBy bringing all work and knowledge together and making it highly customizable, Notion creates focus and transparency, while consolidating tools, saving time, and driving more productivity for teams of all sizes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/926fd60f-776a-41e5-9660-57c112abf44d.png","url":"https://www.capterra.co.il/software/186596/notion","@type":"ListItem"},{"name":"Zoho Desk","position":8,"description":"Zoho Desk is a web-based customer service software. It helps you embed a knowledge base of informative articles and FAQs on your website and app for faster answers and fewer complaint tickets. Zoho Desk allows you to create SEO-friendly, multilingual, and multi-brand knowledge base for each of your brands. 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Workflow and sales process automation handles tasks, approvals, and CRM pipelines across the platform.\n\nBitrix24 suits solo operators, small startups, and large enterprises alike. It offers a free plan for unlimited users and paid tiers scaling up to 10,000 users. A self-hosted edition is available for organizations that require on-premises control.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.capterra.co.il/software/113540/bitrix24","@type":"ListItem"},{"name":"EngageBay CRM","position":11,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.co.il/software/178819/engagebay-marketing","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":12,"description":"Salesforce Service Cloud is a customer service platform that enables teams to deliver personalized support across multiple channels. Powered by AI, it transforms customer interactions into proactive conversations that enhance overall experiences. The unified platform integrates human agents and AI capabilities to increase efficiency through features like case management, digital engagement, and knowledge management.\nConnected to the broader Salesforce ecosystem, Service Cloud creates a comprehensive view of customers by linking service data with sales, marketing, and IT information. Integration with Salesforce Voice and Slack streamlines workflows, while analytics tools provide insights for decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.co.il/software/136189/salesforce","@type":"ListItem"},{"name":"JIRA Service Management","position":13,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. 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The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.co.il/software/138769/jira-service-management","@type":"ListItem"},{"name":"Agile CRM","position":14,"description":"Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.co.il/software/135148/agile-crm","@type":"ListItem"},{"name":"Camtasia","position":15,"description":"The Camtasia Product Suite is a powerful AI-powered ecosystem for video creation and screen recording. \n\nThe Camtasia Suite offers a range of plans designed to meet your video creation needs, making it easy to produce professional-looking videos quickly—even if you’ve never made a video before.\n \nOur AI-powered features, including Camtasia Rev, script generation, text-to-speech, translations, and avatar videos, streamline the video creation process. Whether you choose our Free, Essentials, Plus, or Pro plan, Camtasia provides the tools and features you need to tell your story. \n\nWithin the suite, the Camtasia Editor is easy enough for beginners yet powerful and versatile enough to be your video editing solution for life. Explore our plans and find the perfect fit for your video creation journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/89e698ae-c2d7-44bb-aac0-5b554060de01.webp","url":"https://www.capterra.co.il/software/203013/camtasia","@type":"ListItem"},{"name":"Flowlu","position":16,"description":"Enhance collaboration and knowledge sharing with Flowlu's versatile knowledge base capabilities. Consolidate internal and external knowledge, empowering employees with a centralized resource hub while providing customers with accessible help centers. Utilize lightning-fast search functionalities for quick information retrieval. Instant collaboration tools facilitate real-time clarification and customization of bases and articles to suit your needs. Seamlessly share information and even publish on external websites for rapid knowledge access.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2e45592e-f1b8-4a62-9c2e-1bd35bc46729.jpeg","url":"https://www.capterra.co.il/software/166656/flowlu","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":17,"description":"ServiceDesk Plus is an ITSM platform that helps IT teams at SMBs and enterprises deliver IT services faster and better, leading to soaring productivity levels. Redefine your ITSM practices with end-to-end automated workflows, no-code customizations, and accurate reporting and dashboards.\n\nIts key capabilities include: incident and problem management, service request management, IT asset management, change and release management, knowledge management, and IT project management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.capterra.co.il/software/179501/manageengine-service-desk-plus","@type":"ListItem"},{"name":"Help Scout","position":18,"description":"Help Scout is a cloud-based customer support platform that empowers teams to deliver exceptional service. The platform's shared inbox, help center, and live chat capabilities enable seamless communication and collaboration, ensuring no customer inquiry falls through the cracks.\n\nThe platform's AI-enabled tools enhance the customer experience by helping teams craft better replies and answer common questions faster. Integrations with a wide range of applications and robust analytics provide teams with the insights they need to continuously improve their support operations. Self-service features empower customers to find answers on their own, while proactive messaging allows teams to engage customers proactively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34756fb0-d130-4e3d-aedd-da75027afbc7.png","url":"https://www.capterra.co.il/software/136909/help-scout","@type":"ListItem"},{"name":"HubSpot Service Hub","position":19,"description":"HubSpot Service Hub is a customer service software designed to enhance customer experiences and boost retention. Utilizing AI, it offers personalized support and self-service tools to scale operations. Key features include an AI-driven help desk, a knowledge base for self-service, and omni-channel messaging for engaging customers across various platforms. It also provides tools like health scoring and product usage insights to improve satisfaction and revenue.\n\nService Hub integrates seamlessly with HubSpot's CRM and other hubs like Marketing and Sales, offering a 360-degree view of the customer journey for better collaboration. Its app integrations connect favorite tools for a unified experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.capterra.co.il/software/182476/hubspot-service-hub","@type":"ListItem"},{"name":"livepro","position":20,"description":"Since 2001, livepro has been the leading premium knowledge management solution for customer experience departments across industries like Banking, Finance, Airlines, and Government. As experts in CX and knowledge management, livepro delivers precise answers at conversational speeds. With seamless integration into your existing tech stack, livepro ensures consistent responses across all customer channels including phone, chatbot, web, and live chat\n\nOur advanced reporting and analytics suite provides key insights to enhance customer and employee experiences. Robust governance features ensure compliance and reduce errors, while AI-enhanced search and process guidance help staff find perfect answers quickly, improving first-call resolution and reducing handle times. livepro is also the only knowledge management system that has COPC Inc. approved technology provider status. With over a 98% customer retention rate and exceptional support, livepro is the perfect answer for customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da91c857-3cb3-42f1-9419-f5c46a4bd8df.jpeg","url":"https://www.capterra.co.il/software/165150/livepro","@type":"ListItem"},{"name":"Fusebase","position":21,"description":"FuseBase is the AI-native client portal and client collaboration platform for client-facing businesses and teams.\nFuseBase helps agencies, consultants, professional services firms, sales teams, customer success, support, RevOps, onboarding, implementation, and operations teams move from legacy portals and manual service delivery to AI-native client operations.\nUse FuseBase to run branded client portals, secure workspaces, onboarding hubs, deal rooms, approvals, knowledge bases, workflows, dashboards, client-facing apps, and AI-assisted operations in one governed foundation.\nImprove delivery. Increase client stickiness. Turn expertise into recurring revenue","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/405338c3-044b-486a-adec-bd33f93a1f2d.png","url":"https://www.capterra.co.il/software/147496/Fusebase","@type":"ListItem"},{"name":"Cherwell Service Management","position":22,"description":"Cherwell Service Management is a powerful IT Service Management (ITSM) solution that provides enterprise organizations with the ability to easily maintain and configure IT processes. Cherwells flexible and feature-rich ITSM solution allows teams to rapidly meet the changing and growing demands across their organization, from IT to Facilities to HR, with seamless workflows and lower costs. Cherwell ITSM enables you to transform your IT Service Desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/81d75333-2998-4586-a56f-223cad1d3b9d.png","url":"https://www.capterra.co.il/software/121158/cherwell-software","@type":"ListItem"},{"name":"Teamgate","position":23,"description":"Teamgate is a user-friendly, easy to use, yet extremely powerful CRM for Sales and SaaS professionals, from startup to enterprise.\n\nWe pride ourselves on empowering Sales and SaaS teams to increase their speed of execution across the entire sales cycle. \n\nWith an intuitive UI, essential integrations, and out of the box insights (such as performance tracking and forecasting); Teamgate’s all-in-one platform facilitates true ICP targeting, unlocking your true sales potential.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b7cf1c8-476a-481c-846e-a63396e82402.jpeg","url":"https://www.capterra.co.il/software/139094/teamgate","@type":"ListItem"},{"name":"Crisp","position":24,"description":"Build your own multichannel AI-powered customer platform through Crisp and start to engage with your customers and leads seamlessly.\nWith our Team Inbox, Crisp lets you centralize 12+ channels into one place to make things simple for your teams and your customers.\nThrough a wide range of features, we simplify the way you help your leads and customers to unlock hypergrowth through conversational experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df3a4110-8bee-4772-ab46-9e759afc8654.png","url":"https://www.capterra.co.il/software/151292/crisp","@type":"ListItem"},{"name":"Web Help Desk","position":25,"description":"SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9833b587-69b8-4c81-adeb-6a8081d5e89a.png","url":"https://www.capterra.co.il/software/179421/web-help-desk","@type":"ListItem"}],"numberOfItems":25}
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