15 years helping Israeli businesses
choose better software

15 years helping Israeli businesses
choose better software

Speech Analytics Software

Speech Analytics software helps organizations capture, track, and analyze ongoing or recorded calls. These tools offer sentiment/emotional analysis, language detection, automatic transcription, as well as other functionality to monitor customer experience.

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117 results

Gong.io

Gong.io

4.8 (531)
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Gong empowers your entire go-to-market organization by unlocking your most valuable data set — your customer conversations. Learn more about Gong.io
Gong empowers your entire go-to-market organization by unlocking and operationalizing your most valuable data set — your customer conversations. Gong also transcribes your sales call recordings. That way you can search through calls and highlight specific parts of the conversation that matter to you. It’s like Google search, but for your sales calls. Empower your team with real-time data, time-saving automation, and actionable next steps to positively influence the outcome of deals. Learn more about Gong.io

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
NICE CXone

NICE CXone

4.2 (558)
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Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Learn more about NICE CXone

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Customer Frontlines

Customer Frontlines

4.7 (246)
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Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
Stop customer issues from becoming lost revenue with the world's most advanced, AI-driven customer experience platform. Customer Frontlines gives every employee the tools they need to improve every key moment along the customer journey. Empower your organization with real-time feedback, role-based dashboards, predictive insights, automated workflows, and more. Learn more about Customer Frontlines

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Dragon Professional Individual

Dragon Professional Individual

4.1 (236)
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Drive documentation productivity - all by voice!
Put your voice to work to create reports, emails, forms and more with Dragon Professional Individual, v15. With a next-generation speech engine leveraging Deep Learning technology, dictate and transcribe faster and more accurately than ever before, and spend less time on documentation and more time on activities that boost the bottom line. Learn more about Dragon Professional Individual

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
SalesLoft

SalesLoft

4.3 (209)
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The #1 platform to codify & automate dynamic sales plays, facilitate coaching, & deliver insights at every stage of the revenue cycle.
Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue. The Modern Revenue Workspace by Salesloft is the one place for sellers to execute all of their digital selling tasks, communicate with buyers, understand what to do next, and get the coaching and insights they need to win. Thousands of the world’s most successful sales teams, like those at IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft. For more informati Learn more about SalesLoft

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Convin

Convin

4.8 (174)
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AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers. The conversation analysis offers 100% omnichannel conversation audit, winning behavior analysis, and last-mile agent coaching. Key products: 1. Quality Management System 2. Automated Quality Assurance 3. Learning Management System 4. Automated Agent Coaching 5. Call Behaviour Analysis and Customer Intelligence 6. Conversation Intelligence Analyzes calls in English, Hindi, Spanish & 70 other languages. Learn more about Convin

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
ELSA Speak

ELSA Speak

4.6 (169)
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Leading Speech Recognition tool leveraging AI-enabled technology for the EdTech Industry, with 95%+ accuracy rate for non-native speech
Backed by Google, ELSA provides a proprietary Speech Recognition and AI-enabled technology to help learners speak English more fluently and effectively. Beyond transcription, ELSA provides feedback on pronunciation, fluency, intonation, grammar & vocabulary - even predicting scores for IELTS/TOEFL speaking tests. Technology with 95%+ accuracy, adapted to 100+ global accents (India, Japanese, Indonesia, Brazil, Mexico, etc) from 25M+ users regardless of adults and kids’ voices. Learn more about ELSA Speak

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
JustCall

JustCall

4.1 (155)
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JustCall: AI-powered customer comms platform - Voice, SMS, WhatsApp. Workflow, CRM integration, global reach. Elevate interactions.
JustCall is an AI-powered customer communication platform for instant Voice, SMS, and WhatsApp connections. It streamlines workflows, integrates with 100+ CRMs, and is trusted by 6,000+ global companies. Features include call management, messaging, sales tools, real-time AI insights, and CRM integrations, with global phone numbers available in 70+ countries. Enhance communication and productivity with JustCall Learn more about JustCall

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Sonix

Sonix

4.9 (120)
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Sonix automatically transcribes, translates your audio and video files in over 40 languages. Fast, accurate, affordable, and secure.
Sonix leverages the latest in artificial intelligence to automatically transcribe, translate, and summarize audio and video in over 40 languages. Fast, accurate, affordable, and secure. Sonix is SOC 2 Type 2 compliant Millions of users from all over the world. Search transcripts, share & collaborate on transcripts, dozens of export options, integrations, subtitles, captions, automated summaries, topic detection, sentiment analysis and full API. Learn more about Sonix

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
CallTrackingMetrics

CallTrackingMetrics

4.6 (106)
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Listen live or record and transcribe phone calls to unlock data to confidently make customer experience & sales coaching decisions.
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Gain a strategic advantage and a thorough understanding of your customer’s full journey with a full-suite of speech analytics tools. Unlock the stories hidden in your customer communications with call recordings and transcriptions. Quickly review a specific call or segments of calls and encourage team productivity with real-time coaching, & automated tagging and scoring. Learn more about CallTrackingMetrics

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Sprinklr

Sprinklr

4.2 (79)
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Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.
Sprinklr's mission is to help the world's most loved brands create happier customers. We do this with the world's first Customer Experience Management (CXM) platform, which enables one-to-one, human connections at scale across 25+ different communication channels such as Twitter, Facebook, and Instagram. Headquartered in New York City with 1,400 employees in 22 offices, Sprinklr works with more than 1,200 of the world's most valuable brands, including McDonald's, Nike, and Microsoft. Learn more about Sprinklr

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Chorus

Chorus

4.6 (65)
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Chorus by ZoomInfo drives and maximizes revenue by preventing risks and gives unparalleled visibility into customer relationships.
Chorus by ZoomInfo provides the Conversation Intelligence platform that captures & analyzes all your sales interactions across phone calls, video meetings, and email to ensure your sales teams win more deals and hit their number. Learn more about Chorus

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Modjo

Modjo

4.7 (59)
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Understand what's happening in the field at scale with our conversational intelligence platform and boost your team's performance.
Stop randomly searching through thousands of customer interactions to find the right information. Gain an overview of your teams' on-the-ground reality with our conversational intelligence platform! Boost your business by gaining a better understanding of your market, your team's performance, and your customer's needs. Join 400+ European companies who trust us. Learn more about Modjo

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Talkatoo

Talkatoo

4.6 (54)
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The speech-to-text software for medical professionals. Processes up to five times the average typing speed. Works everywhere.
Talkatoo is a speech-to-text software. Talkatoo has been built specifically for medical professionals, both in the veterinary and human medical space. Talkatoo is a subscription-based software and starts at $95/month, and goes down in per-user price as you add additional users. Complete your medical records in half the time. Talkatoo works in any field, dictate in all practice management software, electronic health records, MS Word, Google Docs, email, etc. Learn more about Talkatoo

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Cleartouch Cloud Contact Center Platform

Cleartouch Cloud Contact Center Platform

4.6 (36)
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As pioneers in cloud technology, ClearTouch has been in business for over 20+ years, worldwide presence, serving over 1500+ clients.
ClearTouch is a cloud-hosted contact center platform provider, which enhances the customer experience of organizations across Banking, Insurance, Healthcare, BPOs, ARM/Collections, eCommerce, and Automotive, among others. Our platform comes packaged with everything – dialer, telephony, team management, analytics & intelligence, data & digital services, and integrations — all of this at a per-minute pricing. You don’t have to depend on multiple providers to manage your contact center. Learn more about Cleartouch Cloud Contact Center Platform

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Appen

Appen

4.2 (35)
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Appen provides high-quality training data to confidently deploy world-class AI.
Appen provides reliable training data to give organizations in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries. Learn more about Appen

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
EvaluAgent

EvaluAgent

4.7 (20)
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Increase QA coverage by classifying and auto-scoring every call, email, and chat session for CX and regulatory compliance.
EvaluAgent's Quality Assurance software includes all the features you need to deliver performance improvement and demonstrate compliance. Backed by an experience customer success team, EvaluAgent helps you evaluate, coach and engage front-line agents. Access best-in-class cognitive services and machine learning that identifies your business-specific words and phrases to boost call-transcription accuracy. Learn more about EvaluAgent

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Snowfly

Snowfly

4.1 (19)
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Gamification-based SaaS Engagement, Incentive, Recognition & Analytics programs powered by Snowfly. If you track it, we can gamify it!
Snowfly provides industry leading Engagement programs that leverage Gamification, Incentives, and Speech Analytics for any industry. Snowfly Offers month-to-month contracts because our programs WORK - and our average customer tenure of over 6 years and industry leading engagement numbers prove it. Our solutions will help you achieve and improve your custom business objectives including: improved culture, better performance, employee satisfaction, process automation or all of the above! Learn more about Snowfly

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Laxis

Laxis

4.5 (19)
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Laxis is the next generation of AI meeting assistants that empowers everyone to benefit from more effective meetings.
Laxis is the next generation of AI meeting assistants that helps everyone benefit from more effective meetings. You can use Laxis to set pre-meeting topics and agendas, take notes and get real time transcription during meetings, and get valuable conversation insights within and across your meetings. The current web app is complemented by a Zoom marketplace app and a Chrome extension for Google Meet. Anyone on your team who wants to spend more time engaged in meetings and less time taking notes c Learn more about Laxis

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Amazon Connect

Amazon Connect

4.4 (17)
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Contact center solution that helps businesses streamline customer service processes across multiple channels.
Amazon Connect - Provide superior customer service at a lower cost with an easy-to-use omnichannel cloud contact center. Save up to 80 percent compared to traditional contact center solutions with no minimum fees, long-term commitments, or upfront license charges. Easily scale up or down to meet demand, with the flexibility to onboard tens of thousands of agents working from anywhere. Download our free eBook on how Amazon Connect can save you contact center costs. Learn more about Amazon Connect

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
INVOX Medical

INVOX Medical

4.4 (16)
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Speech recognition software for real-time dictation and transcription of medical reports.
INVOX Medical is a speech recognition software for dictation and transcription of medical reports. By using voice, doctors can report and enter clinical information into systems faster and easier, saving time and making their workflow more efficient. In addition, INVOX Medical is compatible with any medical or EHR software and we have specific dictionaries for more than 15 medical specialties to ensure maximum accuracy in dictation transcription. Learn more about INVOX Medical

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
MeetRecord

MeetRecord

4.9 (16)
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MeetRecord helps businesses Build high performing sales teams using AI-driven meeting insights
MeetRecord helps you record and analyze customer calls to capture actionable insights using MeetRecord AI. Use these insights to improve sales performance, implement processes, track deal status and drive revenue. With MR you can: - Get meeting insights to sell better - Coach on real calls, assign courses to improve performance - Capture and communicate product feedback with real Voice of Customer Learn more about MeetRecord

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
ICR Evolution

ICR Evolution

4.7 (15)
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Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, & social media.
At ICR Evolution we help you connect with your customers in an agile, simple, effective and productive way. EVOLUTION allows you to be where your customers are, at the right time. Answer calls, emails, chats, chatbots, voicebots and social media messages from the same platform and offer a 100% omnichannel customer service experience. EVOLUTION features intelligent contact routing, IVR, predictive dialer, scripting and flow design tools, integrations with CRMs, ERPs and omnichannel communications Learn more about ICR Evolution

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Deepcura

Deepcura

4.8 (15)
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AI-enabled platform that helps healthcare professionals transcribe medical notes in compliance with various regulations.
Introducing our state-of-the-art AI-enabled platform: Designed specifically for the dynamic needs of healthcare professionals, our platform streamlines the transcription process of medical notes. With the power of artificial intelligence, we ensure accurate and rapid transcription, saving you precious time and effort. Learn more about Deepcura

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
MaxContact

MaxContact

4.8 (12)
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MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology and a fantastic 100% UK-based team.
MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology, a fantastic 100% UK-based team, we design and develop your solution based on your business requirements, so as your needs change, so do we. It's the reason MaxContact handle over 100 Million interactions monthly, why 97% of our valued customers choose to stay with us, and why we're growing from strength to strength, alongside our customers. Learn more about MaxContact

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
CallFinder

CallFinder

4.7 (12)
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Augment and improve your existing QA reviews process with AI-fueled agent evaluations, insights and more.
CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. Our easy-to-use, economical, and effective solution helps businesses augment their existing quality assurance process, access agent coaching insights, improve the customer experience, and grow company revenues. Every client is assigned a dedicated CallFinder Analyst for support. Learn more about CallFinder

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Leexi

Leexi

4.9 (12)
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Leexi is a conversational analysis tool that uses speech to text and automatically analyzes calls.
Leexi is a conversational analysis tool. - We link your CRM with your VoIP and/or video conferencing tool. - Then we automatically output the transcript and analyse the performance of the best people based on the words and so much more! 1) With Leexi you base your coaching, your (self)training and onboarding on facts and not on emotions 2) Halve your onboarding time 3) Make it easier to take notes 4) Increase your conversion rate with conversational intelligence Learn more about Leexi

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Samu

Samu

4.9 (12)
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Sales training & coaching solution that records, transcribes, and analyzes sales video calls. It's the Gong for Spanish Speaking Reps.
Sales training & coaching solution that records, transcribes, and analyzes sales video calls. It's the Gong for Spanish Speaking Reps. Used for improve performance of Inside Sales team Learn more about Samu

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
daisee

daisee

4.5 (11)
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Artificial Intelligence Speech analytics software for call centers enabling 100% coverage with automated quality & compliance scoring.
Daisee transforms Customer Experience by utilizing Artificial Intelligence, speech, & text analytics to access deep insight into behavioural and emotional dynamics of your customer base. Daisee transcribes, analyses and automatically scores and ranks 100% of contact centre interactions enabling organisations to focus on the interactions that matter. Daisee's highly accurate insights enable full visibility into your customer service operations and streamline your quality assurance workflows. Learn more about daisee

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Capturi

Capturi

4.8 (10)
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Capturi automatically analyze the phone conversations your company has with its customers, transforming them into measurable insights.
Capturi enhances your chance of becoming the most important department in your organization. The platform turns customer conversations into concrete insights that you can act on immediately. For example, you can get an insight into the topics where your employees lack knowledge and easily identify which phrases positively affects your customers' satisfaction level. Capturi analyzes more than 30 M customer conversations every year, and is trusted by more than 150 brands such as Coop and 3. Learn more about Capturi

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Fathom

Fathom

4.8 (9)
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Fathom is a free app that records, transcribes, highlights, and summarizes your calls on Zoom, Google Meet, or Microsoft Teams.
Fathom is a free app that records, transcribes, highlights, and summarizes your Zoom, Google Meet, or Microsoft Teams calls so you can focus on the conversation instead of taking notes. Fathom uses all that information to auto-generate call notes and syncs them to your Salesforce, Hubspot, or Close CRM. Learn more about Fathom

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
inConcert Contact Center

inConcert Contact Center

4.0 (8)
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Reach customers through any channel in one solution and transform the way you do business.
Transform the way you do business! inConcert makes it possible to reach customers through any channel in one solution with all the necessary tools for successful high-demand contact center operations. It’s engineered to deliver excellence in performance and customer experience, from traditional and robust dialing systems and IVRs to AI powered speech analytics, chatbos, voicebots and voice portals. Learn more about inConcert Contact Center

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Avaya Experience Platform

Avaya Experience Platform

4.6 (8)
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Avaya Experience Platform is a cloud-based contact center solution designed to connect customer service across multiple touchpoints.
Avaya Experience Platform is a cloud-based contact center solution designed to connect customer service across multiple touchpoints including messaging, chat, video, voice, and more. Learn more about Avaya Experience Platform

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Vozy

Vozy

4.0 (7)
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We're a digital contact center platform improving company-client relations through AI-driven multichannel solutions.
Vozy enables businesses to connect with prospects and clients through conversational AI and voice assistants across their existing channels. Allow your customers to self-serve with a voice bot that really works and seamlessly escalate to a human agent when needed. You can Sync Vozy with the tools you already use to make automation simpler than ever. We integrate with GPT models to empower your business potential. Learn more about Vozy

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Ressolve

Ressolve

4.7 (7)
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Ressolve is a conversation analytics platform focused on understanding and interpreting spoken or written conversations.
Ressolve is a conversational analytics platform based on artificial intelligence (AI), focused on collecting, analyzing and extracting valuable information from spoken or written interactions between a brand and its audience. The main objective is to enhance the contact or service points of companies to make decisions to improve the customer experience (CX). Rescuing the true voice of the customer. Learn more about Ressolve

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Callbox

Callbox

4.9 (7)
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Cloud PBX for Full Collaboration and Contact Center integrated with Microsoft Teams and Google Workspace
Cloud PBX for Full Collaboration and Contact Center integrated with Microsoft Teams and Google Workspace The most complete and cost-effective on the market, with hundreds of resources including: Full Collaboration (Calling, Chat and Meeting) Omnichannel Mobile Apps Call Recording Call Transcription Self-service and IVR Contact Center (active and receptive) Reports and Monitoring Learn more about Callbox

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Avoma

Avoma

4.8 (6)
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End-to-end AI meeting assistant for customer-facing teams.
Avoma is an end-to-end AI meeting assistant for customer-facing teams. Its AI-powered technology help customer-facing teams capture important customer information, before, during, and after important meetings. Avoma analyzes conversation insights, and intelligence to help reps shorten sales cycles and delight more customers. With Avoma, you can automatically record all your meetings, get full transcripts and summarized notes, and actionable insights synced directly to your CRM. Review calls and Learn more about Avoma

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
VoiceAnalytics

VoiceAnalytics

4.8 (6)
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Speech analytics solution that improves performance, quality management and customer satisfaction.
VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls. Learn more about VoiceAnalytics

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Eureka

Eureka

4.6 (5)
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Omnichannel analytics and pervasive call center performance management solution for large and small contact centers.
Powered by artificial intelligence and machine learning, CallMiner Eureka delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center. Learn more about Eureka

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Knowlarity

Knowlarity

4.0 (5)
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Record, transcribe & analyze interactions for unmatched intelligence via Knowlarity’s Speech Analytics Platform Built with Google Cloud
With Knowlarity’s Speech Analytics Platform Build with Google Cloud, automate conversation analysis for unmatched business intelligence. Improve contact center performance with insights on operations & agents Find customer insights regarding satisfaction, service, intelligence and campaign effectiveness Minimize churn by discovering cause and predicting at-risk customers Enhance your compliance by reviewing large samples and specific call types Learn more about Knowlarity

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Upbe

Upbe

4.8 (5)
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Upbe is the tool for sales leaders who want to know what happens in their team's calls without listening to a single second of audio.
Upbe is the tool that automates the analysis of call quality in your customer interactions. We reduce the cost of that analysis by up to 70% and automate the processes through the Call Center so that you can focus on what's important: give your customers the best support. Improve quality analysis to reduce costs. Increase your conversion rate in telephone sales to sell more. And eliminate bad practices from your agents to achieve excellent operation. Learn more about Upbe

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Vatis Tech

Vatis Tech

5.0 (4)
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Vatis Tech’s API provides advanced speech-to-text technology that automatically converts audio or video files into text.
Vatis Tech’s API provides advanced speech-to-text technology that automatically converts audio or video files into text with over 95% accuracy, using proprietary deep-learning speech recognition algorithms. Every month, we transcribe thousands of hours of audio and video data for our customers. Our speech recognition technology is 30% more accurate and 25% more affordable than the solutions offered by big tech companies. Learn more about Vatis Tech

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Spiky.ai

Spiky.ai

5.0 (4)
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Spiky is a revolutionary AI-powered platform transforming sales meetings and elevating revenue growth.
Spiky is a revolutionary AI-powered platform that is transforming meetings and elevating revenue growth. With cutting-edge AI algorithms, Spiky analyzes sales calls, onboarding sessions, and coaching meetings to provide actionable insights, streamline workflows, and enhance communication. Learn more about Spiky.ai

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Observe.AI

Observe.AI

4.3 (3)
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Observe.AI is the leading contact center speech analytics software for boosting contact center performance.
Observe.AI is the leading contact center speech analytics software for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI allows you to rapidly evaluate agent performance and deliver contextual feedback that inspires action. Learn more about Observe.AI

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Google Cloud Speech-to-Text

Google Cloud Speech-to-Text

5.0 (3)
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Accurately convert speech into text with an API powered by the best of Google’s AI research and technology.
Accurately transcribe speech into text in 73 languages and over 120 language variants with Google Cloud's Speech-to-Text API powered by the best of Google’s AI research and technology. Leverage Google’s most advanced deep learning neural network algorithms for automatic speech recognition (ASR) and deploy ASR wherever you need it, whether in the cloud with the API or on-premises with Speech-to-Text On-Prem. Learn more about Google Cloud Speech-to-Text

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Amelia

Amelia

5.0 (2)
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Cloud-based solution that assists businesses with automating IT operations and customer service processes via AI technology.
Cloud-based solution that assists businesses with automating IT operations and customer service processes via AI technology. Learn more about Amelia

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Phonexia Voice Inspector

Phonexia Voice Inspector

5.0 (2)
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Perform highly accurate, automatic forensic voice comparisons using a cutting-edge, language-independent speaker recognition solution.
Phonexia Voice Inspector is an out-of-the-box solution that enables police forces and forensic experts with a highly accurate forensic voice comparison tool to support effective criminal investigations and give evidence in court. It uses the cutting-edge Phonexia Voice Biometrics technology powered by deep neural networks, providing exceptional accuracy. You can automatically compare the subjects voice, use recordings of any language, and present the results quickly with predefined reports. Learn more about Phonexia Voice Inspector

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Call Journey

Call Journey

4.0 (2)
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Call Journey deepens and enriches customer and employee insights.
Call Journey's advanced interaction intelligence and analytics technology utilizes AI software to gather data from customer interactions, providing insights into customer and agent behaviors. This enables personalized customer experiences, improved employee performance, data-driven decision-making, increased efficiency, and accelerated business growth. Contact Call Journey for a free analysis. We'll get you up and running in no time. Learn more about Call Journey

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Rev.ai

Rev.ai

4.0 (2)
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Rev.ai's suite of speech-to-text APIs allows businesses to build powerful downstream applications.
We train our speech models on 50,000+ hours of human-transcribed audio content to produce the most accurate API-driven, automatic speech recognition (ASR) engine on the market With over 50,000 active freelancers working to train the world’s most accurate English ASR for the last decade, Rev is a leader in the speech-to-text world. - Use only one provider for all your speech to text needs pre-recorded or live - Scale to meet a global audience with 31 languages - Reduce time to market with setup Learn more about Rev.ai

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
RapportCMS

RapportCMS

5.0 (2)
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SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
RapportCMS is an extensive and feature rich solution with world class support. The solution enables staff to work from any location with advanced agent and customer analytics. As differences between vendors become smaller, people make the difference. Unity4 provides exceptional staff and support to a cutting edge solution with: - Elegant inbound routing - Powerful outbound dialling - Analytics suite to support, management and develop - Omnichannel portal - Agent Telework space and consultation Learn more about RapportCMS

Features

  • Sentiment Analysis
  • Call Recording Software
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management